FreightPros Reviews 

256
•
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

Overpriced, no responses on the ads that you post. All the drivers are with SAP record and a lot of violations.

Rated 2 out of 5 stars

Competitive prices. I did a terminal to terminal shipment from Grand Rapids, MI to Fort Smith AR. Both are decent sized cities with many many freight terminals. They did not tell me until after I h... See more

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Rated 1 out of 5 stars

Worst company I have ever had the pain of doing business with. They are deceitful, unethical, and lie directly to you. We were overcharged for services not received and when we tried to dispute, they... See more

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Rated 1 out of 5 stars

I do not recall even using this company to ship anything at all but somehow i get 275 removed from my bank account when if i shipped anything, it would have been 6 months prior to recieving this extra... See more

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1.7

Bad

TrustScore 1.5 out of 5

256 reviews

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1.7

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(256)

1 review in the last 12 months

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Rated 1 out of 5 stars

Stay Away

Did three shipments with them, I had a problem with 2 of them. They charged me more money on both for reclassification. I've been shipping the same products for 10 years and never had a reclassification. I dealt with Neil, a real pain in the !$$..

August 12, 2014
Unprompted review
FreightPros logo

Reply from FreightPros

Paul,

We are sorry to hear you had a negative experience with your shipments and that the carrier inspection resulted in a reclass. The NMFC number that was provided does not correlate with the class and product that was entered by you into our system and shipped. NMFC codes do get changed and updated from time to time by the National Motor Freight Traffic Association and the class you previously shipped under may no longer exist. The carrier inspected the freight at a higher class than what you entered into our system for the shipment.

We did notify you of the change and offered to dispute with the carrier on your behalf before any charges were applied. To do so, we require original manufacturer spec sheets and a packing list for the shipment to enter a dispute with the carrier in the instance that their inspection department made a mistake. You refused to send us any documentation to dispute this on your behalf and as a result we were unable to assist you.

Unfortunately, inspections and reclasses can be a part of the LTL freight industry regardless of the carrier used but we are here on our customer’s side when things go wrong like in this situation, but we have to be able to work together to provide a resolution. If there is anything further we can do in our power to help you resolve this issue, we are more than willing to help out.

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Rated 5 out of 5 stars

FIRST TIME SHIPPER - GREAT EXPERIENCE

Called a lot of freight companies and they made me feel like I was wasting their time. Called FreightPros and had the pleasure of working with Neil Rubenstein. Had a quote in minutes and with a great price. Neil and the staff at FreightPros assured that both of my shipments were picked up and delivered on time.

June 30, 2014
Unprompted review
Rated 5 out of 5 stars

Pricing and Service was outstanding

I had originally had this job quoted by another company. When it came time to ship the other company said their quotation was not correct and the price was almost double! I switched to FreightPros and what a difference! Very competitive pricing and great service. Even the extra insurance was favorable, 6 times less than the other firm for the same coverage. I do not ship often but when I do I will be calling FreightPros. I highly recommend their service.

June 13, 2014
Unprompted review
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Rated 5 out of 5 stars

Great service and Great Price makes transporting freight easy with Freight Pros

We were looking for someone to transport a pair of car seats to a customer across the country. We contacted Freight Companies directly and they did not want to deal with it. We contacted other Freight Brokers and never got back to us with an estimate. We contacted Freight Pros and they quickly emailed us with quote, with a great price. I contacted Freight Pros a few times with questions after booking the shipment and Neil answered all my questions. They were easy to get a hold of by both by email and phone. We will continue to use them for transporting large heavy auto parts and I would recommend contacting them if you need to transport anything that is large and heavy.

May 14, 2014
Unprompted review
Rated 5 out of 5 stars

I was very pleased.

The cost was very reasonable. The engine made it from Oregon to Arkansas in six days .Everything was in good shape. Thanks Freightpros.

May 13, 2014
Unprompted review
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Rated 5 out of 5 stars

Helpful, accessible, and communicative

After reading many reviews and BBB reports of some of the other big online freight brokers I had received quotes (and high-pressure sales) from, I was a bit scared to work with anyone for my one-time shipment. Having not dealt with freight before, I found the reviews, BBB rating, and also the messaging on the FreightPros website to be refreshing and encouraging. While some of the initial communication was met with some delays, my rep was very apologetic and explained he had been dealing with interviewing new employees, which was understandable. Otherwise, his communications were very prompt, respectful, and honest. The shipper, R&L, was also very pleasant and accommodating to deal with, and answered all of my questions when I called for a delivery appointment. I'd definitely work with these guys again.

May 13, 2014
Unprompted review
Rated 5 out of 5 stars

Hassle Free Shipment

FreightPros shopped around and found me the best price. I was a little concerned that they may have hired a second rate company to deliver my item since the price was so competitive, however, everything went very smooth and as expected. If I searched for a concern the only one I could locate was that when my item arrived at the central delivery hub in Phoenix from California, communication between the Texas representative that called me to arrange a delivery day/time and her Phoenix hub didn't seem tight. I got the sense that something could get lost in translation. However, in my case everything went perfect and the driver that delivered my item was super nice.

May 13, 2014
Unprompted review
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Rated 5 out of 5 stars

Best ever service

As a first time shipper, I was really happy to find FrightPros, I called others but was discouraged by fright quotes and lack of interest. Fright pros cared, Friendly,
great realistic quotes on LTL rates, efficient.

April 24, 2014
Unprompted review
Rated 3 out of 5 stars

shipment mis-routed, late

1. Pickup was one day late.
2. Shipment was handled by a freight company not listed on the BOL.
3. Shipment went to a different terminal from the one on the BOL. This terminal was over 2 hours from my location. FreightPros resolved this, but it took over a week.
4. What was supposed to be a 2-day transfer (FL to VA) took over 2 weeks.

FreightPros was reasonably responsive in resolving the problem, but I think in the future, I'll just pick a single trucking company, rather than go through a broker.

April 12, 2014
Unprompted review
Rated 5 out of 5 stars

FreightPros = no brainer

I'm a low volume shipper so the big brokers don't want my business. Searched around and found FreightPros and the service was excellent even for a small timer. Good prices too. They are now my go-to for freight shipments.

April 11, 2014
Unprompted review
Rated 2 out of 5 stars

FreightPros placed our freight with Central Transport who destroyed it.

FreightPros placed our freight with Central Transport.
Clearly Central Transport cannot be trusted to "care" for freight. Their forklift drivers must be morons. Not only did they HIT the freight once on one side but hit BOTH sides.
Unbelievable! Then, Central Transport accused us of NOT packaging properly. Well, let see here, They accepted the palletized Generator, placed on an oversized pallet (to protect agains hitting the actual generator), delivered it and the delivering driver actually saw the damage, supposedly took pictures of the damage, made statements to the recipeints that there definitely WAS DAMAGE, and then Central Transport refused to pay any damages. YEAH, they suck. BIG TIME. NEVER AGAIN.

April 9, 2014
Unprompted review
FreightPros logo

Reply from FreightPros

Mr. Carrier, We are sorry to hear you had a negative experience with Central Transport on your shipment. It does appear that 3rd party insurance coverage was offered on your shipment but was declined. We also always give our customers multiple carrier options with different rates and transit times depending on the needs of the shipment.

Unfortunately damage can and does occur in our industry, regardless of the carrier used, but we are here on your side when things go wrong like in this situation. If there is anything further we can do in our power to help you resolve this issue, we are more than willing to help out.

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