Freixenet Reviews 

Amazing tour, and super sweet guide.

The cava tast really nice, and the shown around was exciting

I won Jonas Brothers tickets for their montreal concert at the beginning of december 2025. I got the tickets but was also suppose to receive a gift basket. Never received it as of january 30 2026. Ridiculous.

I won a case of wine in a Freixenet competition. I asked for the wine to be delayed due to visiting an elderly relative over the Christmas period. On my return on the 30 December I requested that the wine could now be sent to me. On the 2 January I received an e-mail from C*****n (Freixenet Customer Service Team) advising me they were following up the whereabouts of the wine with their dispatch team.

On the 9 January I asked for an update and was advised by C*******y that their, dispatch team had been facing some delays, however that they had now started sending out the product and she assured me I would have it shortly

On the 20 January and 22 January I asked for a further update, C*****n apologised for the delay and asked the dispatch team to send out as a priority and she said it is being dispatched imminently and due to arrive next week.

On the 26 January I asked if they would check and confirm that the wine as had been dispatched and which courier will be delivering the case, together with the tracking number. I received no response. I also suggested they sent me vouchers equivalent to a case of wine in order that I could collect the bottles from my local supermarket. On the 27 January I suggested that the delay may have been caused by my original request not being actioned due to the Christmas and New Year bank holidays, as yet I have not received a reply to these e-mails and still no wine.

I purchased a 5 bottles of Freixenet Prosecco DOC in 2024 and opened them for guests at Christmas. One was good but the other 4 were quite rancid/vinegar-like. Extremely disappointing. Freixenet not responding to my complaint to date and their phone number is "dead". I will not be purchasing any of their products again and suggest you do the same.

Great sparkling wine with good pricing. Will be buying more....

I purchased a handful of prosecco handbags from Costco, however with carrying them from the car to my house they are badly damaged and the handles are ripped.
I have a tradition to give my mother, sister and grandmother etc. this gift each year, but this year the quality is really poor. The gift doesn't feel luxurious any more and there are less chocolates. I'm really disappointed.
When I returned them to Costco (they said I could exchange) the handbags left all had the same issue. Some didn't even have handles.
I won't buy again.

i love the cordon n but for the first time ever i got a flat bottle, finging a way to contact the company seems to be impossible and since it is alchol you can not return it to the store.....

Way too expensive would like to buy regularly not only at Xmas because the bottle is gorgeous but there are cheaper proseccos that taste better, such a shame

I HAD A DIAMOND BOTTLE OF PROSECCO SHATTER IN MY HAND AS I OPENED IT & CALLED FREIXENET , THEY DIDNT SEEM TOO BOTHERED ON EITHER FACEBOOK OR LAVERN IN UK CUSTOMER SERVICE, ,, I SENT BOTTLE BACK HAVE HAD NO UPDATE OR APOLGY OR BEEN COMPENSATED WHAT SO EVER, HAD 1 REPLACEMNET BOTTLE SENT A MONTH LATER & NO ONE SEEMS TO WANT TO DISCUSS MATTERS , LAVER IS ALWAYS ON LUNCH OR HOLIDAY IN UK CUSTOMER SERVICE , JUST1 LADY RUNNING THE WHOLE COMPANYS CUSTOMER SERVICE..TERRIBLE

For champagne. Not over acetic, not over sweet and bitter, just great. Like both labels of it, while cava is more milder, negro is more dry and tasteful.