French Connection Reviews 

Ordered 9 days ago and delivery was supposed to be 5 working days. Received an email to confirm my order and nothing since.
When I made contact to find out what was happened I was told it would be within 5-7 days as per the confirmation email, but still no sign of the coat even being despatched. No replies received to my follow up emails (and just no response to online chat either).
To summarise, dreadful customer service.
This was my first order with French Connection and will probably be my last.
Wish I had read the other reviews on here before ordering.

Firstly got order wrong; different colour to what was requested. Secondly ask for return have to go back and forth with emails. Told label were attached when there weren't. Despite requesting post office QR code to return.
Need to review there return procedure, especially as they made the error. Should not be down to me to keep on rectifying French Connection mistakes.

Order not received on time for when needed. Very disappointing level of customer service when chasing my order.

Very poor customer service, it is impossible to get in touch, they do not reply to mails and the live chat doesn’t work, the delivery of my order is incredibly late and I don’t know where my parcel is at the moment because also the tracking provided is not working. Absurd..

FCUK - my most favourite brand of clothing which I can order in confidence knowing the clothing is true to size and great quality. Stand out from the crowd designs :).
Customer service is excellent! I recently made an enquiry and even though its sale season it was dealt with promptly.
Thank you FCUK!

order placed 7 days later still not recieved ?

I ordered a dress £110.00
For New Year’s Eve and it didn’t come so I was left with no outfit, I am still waiting on a delivery date and for the parcel to be dispatched. Extremely disappointing.

Disaster service in Meadowhall. Very unprofessional and not friendly staff.

Very pleased with my purchase, had a problem with the price but french Connection sorted the problem out quickly.

I have only discovered French Connection home this year so glad I have! They have a wide range of fabulous home furnishings and home accessories .
Both my son and I have lots of items in our homes.
Customer service Anna and Kurt recently dealt with a return of a couple unsuitable items …refunding well within their guidelines. Thank you.

I never got my order confirmation nor the expected delivery information and had to contact your Customer Service team. In future I will have to always keep a note of the order numbers of items I buy on-line in case anything goes wrong which, believe me, does happen from time to time.

Quick delivery, lovely dress. Ordered two to chose the best size. Return process was nice and easy for the one I sent back.

Very good prompt customer service and helpfully explained the return policy.

Never regretted a buy more. Soles of my shoes started to let loose within 2 weeks. In the trash within two months... Wish I could give less than 1 star

They gave me incomplete answer!
I requested the number of breathability and waterproofness, yet they give something else I don't want.

I did not get a correct answer to my query as to where my order is. It has taken so long .I may not order fro French Connection again as I cannot trust the delivery system

I made a mistake on my order. The customer services team replied to me immediately, gave me choices and and followed up to make things right for me.
How refreshing ! No robots…. Just great customer care. I will buy from you in future. Thank you

I haven't received my order and I have received an email stating my order was delivered from dpd and signed for which I have not signed and I have got no response from anybody as to where my order has or where it has been delivered too

EU regulations have made it more difficult to send goods from and back to the UK and it can be the reason not to order at all. However, with the excellent client service of French Connection it is no problem at all. They were very helpful and quick in answering all my questions, getting my order at my address in time and also providing information on how to send goods back safely!

Excellent customer service from Head Office department - Angharad and Chelsey when I was trying to return an item