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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, often highlighting the thoughtful design and robust build. Many find the products easy to use, assemble, and clean, making daily tasks effortless and enjoyable. The user experience is frequently described as straightforward and efficient, with many appreciating the convenience and performance of their purchases. However, some customers also noted issues with customer service, describing it as occasionally disappointing or unhelpful, particularly when dealing with product faults or returns. A few people experienced problems with product durability, with items breaking or malfunctioning after a short period. There were also occasional complaints about certain juicer models not performing as expected, such as not catching all fruit or getting easily clogged.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers praise the quality and design of items like... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

User experience

People report positive experiences with user experience, highlighting the ease of use, assembly, and cleaning... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the prompt responses,... See more

Service

Consumers find service to be ambiguous. Many reviewers praise the prompt and speedy delivery, highlighting... See more

Based on these reviews

Rated 5 out of 5 stars

Placed an order for the multi oven pro, received a discount as paid upfront for pre order and actually received my oven a week or so before expected date, so very pleased. It came very well packaged,... See more

Rated 5 out of 5 stars

Easy to navigate website, great products at competitive prices. Bought the air fryer oven and the laundry steamer, both fantastic! The air fryer oven is much more compact than I expected, so perfec... See more

Rated 5 out of 5 stars

Here's I've been using the Fridja juicer for a while now, and it's become a staple in my kitchen. My husband insists on fresh juice every day, and honestly, I don’t mind—it’s incredibly easy to us... See more

Company replied

Rated 5 out of 5 stars

I bought a juicer from Fridja which is brilliant..best one I have ever had ...communication with Fridja is 1st class ..they are extremely quick to reply to any emails and deal with any issues inti... See more

Company replied


Company details

  1. Appliance Store
  2. Countertop Store
  3. Store

Written by the company

Fridja is a British company that develops, retails and wholesales innovative home appliances since 2010! Our flagship products are clothes steamers and juicers. Many thanks for finding our TrustPilot profile!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

241 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing Countertop Oven

Great little oven - was looking for one free from toxic materials such as PFAS and this fit the ticket, great price as well, and very speedy delivery. Love the flexibility it has of range of temperature, and the different modes of cooking, so far has proved to be brilliant, speedy cooking without compromising on quality, and very easy to use. The actual oven style set up and interior light really helps it beat my old airfryer for me.
Great customer service, all enquiries were replied to efficiently and with good information.

April 16, 2026
Unprompted review
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Rated 5 out of 5 stars

I purchased Fridja f500 which was well…

I purchased Fridja f500 which was well packaged design was excellent and easy to use . However it did not seem to work around the seal could press micro switch which seemed good so contacted manufacturer who were so helpful . As purchased from Amazon they guided me through arranging return and replacement this was at 22.30 next morning about 9am was courier with replacement then later royal collected faulty one . This time all worked so must of been loose connection. Tried blending ice and no problem compared it ninja and found cut up ice much better and gave a finer blend with customer service this good highly recommend them and will buy other products from them . When any company manufacture thousands of products there are going be one or two failures but very happy with company so much was telling everyone at work how good they were .

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely airfryer

Lovely airfryer, tiny oven. Easy to use. Space saver Faster than a normal airfryer and believe me I have 4 other airfryers.

April 15, 2026
Unprompted review
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Rated 5 out of 5 stars

Great products - recommend

Easy to navigate website, great products at competitive prices. Bought the air fryer oven and the laundry steamer, both fantastic!
The air fryer oven is much more compact than I expected, so perfect in terms of worktop space. Looks smart. Simple controls, just getting used to the power as different to my compact air fryer so some trial and error needed. Also can switch off the fan which prevents lighter foods flying around. I've bought a stand with pull out shelf to rest the door on when open as it over extends and could be at risk of damage, also allows you to take out baking trays and place on the door to check if food ready. Loving it so far ...
Great service and speedy delivery. Parcels were well packaged and arrived safely with plenty of updates.

April 5, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Placed an order for the multi oven pro, received a discount as paid upfront for pre order and actually received my oven a week or so before expected date, so very pleased. It came very well packaged, the oven looks great, well made and quite stylish. Read all instructions then set off using the same day. Great range of pre set options and manual as well, have used virtually every day with brilliant results, so won't be using main oven again, perfect for two people or small family, highly recommend.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

A great service

A great service, hassle received my order pretty quickly. Easy to set up straightforward instructions & very happy with it.

March 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Fridja Super Oven Pro, Excellent bit of kit!

Waited a couple of weeks for my Fridja Oven pro but boy was the wait worth it! Bought for our motorhome as relatively low wattage compared to other cooking devices but would equally be at home in a bedsit, flat or boat -anywhere really. Well made and no nasty gases and easy to clean. Ran it twice for 25 minutes to burn off newness, lovely and quiet, and then cooked a chicken pastry which browned and crisped beautifully. I can't wait to bake cakes etc when we're away. Having all the cooking variables in one good sized space is such a boon. All in all thrilled with the form function and price

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent fabric shaver

Recently purchased the f40 fabric shaver from Fridja. Pleasantly surprised by how well it worked, much better than others I’ve tried over the years. The biggest plus point is that it doesn’t need batteries but can be charged. It did need emptying a couple of times but that was only because it removed so much lint.

March 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Quick to resolve for faulty unit

Customer service from Jo has been on point, answering my questions that I put through the website within 30 minutes. In fact, probs more like 15/20 minutes. Especially since I was buying my first juicer.

I'd bought my first juicer which arrived on the 11th March. I then tried to assemble on the 16th March in the afternoon since I could finally use it.

I was having trouble and eventually sent a video via WeTransfer of what I was doing and making sure I was doing it correctly. Turned out the base was faulty. The other parts were actually fine. I did find it strange it fit fine but not when clicking in.

Anyhow, now the 17th March and already sent the replacement base. Excellent! Feels great to support a British company who care about their customers!

March 16, 2026
Unprompted review
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Reply from Fridja

Hi Sammy,

Thank you very much for your detailed review, we really appreciate you taking the time to write this. I’m very glad Jo was able to help quickly and get everything sorted for you, even though it turned out to be a faulty base. We hope the replacement serves you well and that you enjoy many great juices with it!

Kind regards,
Ava Lane
Team Fridja

Rated 5 out of 5 stars

I love it

I love it, it is compact, very handy, excellent for smoothies, soups, and dressings.

February 25, 2026
Unprompted review
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Reply from Fridja

Hi Ali,

Thank you very much for your review, we really appreciate you taking the time to share your experience. We’re delighted to hear you’re enjoying the blender and using it for smoothies, soups and dressings. We hope it continues to be a handy part of your kitchen for a long time to come!

Kind regards,
John
Team Fridja

Rated 5 out of 5 stars

Fridja F500 portable blender

Having done the initial reviews and finding the F500 portable blender was well rated and the customer service good I purchased one in June Last year, today though it started playing up (after daily use) I contacted Fridja by email and within minutes I had a reply requesting my Amazon invoice, following supply of the invoice I had a confirmation email advising of the dispatch of a replacement blender. WOW that's customer service for you, Thank you Joanne for your support and prompt action.

March 5, 2026
Unprompted review
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Reply from Fridja

Hi Martin!

Thank you so much for your kind review, we really appreciate you taking the time to write this. I’m very glad Joanne was able to help quickly and get everything sorted for you. We hope the new blender serves you well for many more smoothies to come!

Kind regards,
John
Team Fridja

Rated 3 out of 5 stars

Disappointed

Don't buy if you're already using a Nutribullet to juice: I invested £170 as a "treat" to myself ... but it was a complete waste of money.

Would highly recommend the Nutribullet and a sieve instead of the Fridja juicer.

March 2, 2026
Unprompted review
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Reply from Fridja

Hi Jennifer,

Thank you for taking the time to share your thoughts. We’re sorry to hear the juicer didn’t meet your expectations.

Juicing and blending are quite different processes. A slow juicer extracts juice by separating the fibre from the liquid, producing a smoother juice with less pulp, whereas a Nutribullet blends the whole fruit or vegetable into a thicker smoothie. Which is better really comes down to personal preference and what texture or result you’re looking for.

We appreciate that it may not have been the right product for you, and we’re sorry it felt like a disappointing purchase. If you’d like to discuss your experience further, we’re always happy to hear from you directly.

Kind regards,
John
Team Fridja

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Rated 5 out of 5 stars

first class customer service

I bought a juicer from Fridja which is brilliant..best one I have ever had ...communication with Fridja is 1st class ..they are extremely quick to reply to any emails and deal with any issues intimidately

these days most companies do not offer good after sales service /customer service but Fridja offer a superb service .highly recommend them

February 5, 2026
Unprompted review
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Reply from Fridja

Hi Carmen,

What a lovely review to read, thank you so much. We’re absolutely delighted that you’re enjoying your juicer and that our team has been able to support you quickly whenever needed.

Providing responsive and helpful after sales service is something we really care about, so your kind words truly mean a lot to us.

Thank you again for your recommendation, we really appreciate it.

Kind regards,
Ava Lane
Team Fridja

Rated 1 out of 5 stars

Disappointing

I bought this juicer 4 months ago and enjoyed it things were going well but after using this machine to make some sorbet as it had advertised in the videos it broke . Customer service said I should have partially defrosted the items 🤷🏻‍♀️🤷🏻‍♀️ . So they won't fix it .
I will be replacing it with a better brand as it says it is a whole fruits juicer which it definitely cannot cope with, without getting clogged .
Disappointing customer service and repair services.

February 23, 2026
Unprompted review
Fridja logo

Reply from Fridja

Hi Natasha,

We’re sorry to hear you’ve been disappointed.

When preparing sorbet or frozen fruit recipes in a slow juicer, the ingredients do need to be partially defrosted, as outlined in the handbook, to ensure the machine operates correctly and safely. Using fully frozen items can unfortunately place excess strain on the auger.

That said, we’re sorry this has been frustrating for you. If you would like us to review the situation again, please contact us directly with your order details and we’ll be happy to take another look.

Kind regards,
John
Team Fridja

Rated 5 out of 5 stars

full steam ahead

F10 is a really good steamer, not tried on cotton shirts but steamed jeans no problem. I've every faith it will steam cotton shirts just as well.
It was delivered quickly.

February 3, 2026
Unprompted review
Fridja logo

Reply from Fridja

Hi Ali,

Thank you for your great review. We’re really pleased to hear the F10 handled your jeans with ease and that delivery was nice and quick.

We’re confident it will do a great job on cotton shirts too. Thanks again for sharing your experience.

Kind regards,
John
Team Fridja

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