Frigidaire Reviews 

We purchased a new Frigidaire 20 cu ft. upright freezer for our home in August of 2022. Last week, it quit being a freezer and became a fridge. Unfortunately, we didn't notice it for 2 days and lost many hundreds of dollars worth of food. We spent 325 dollars on appliance repair which worked for almost one day and then it quit entirely. The compressor had given out. 1-800 Frigidaire said they would give us a discount on parts. The freezer lasted exactly 3 years and 2 weeks. Even in todays disposable society, a 1200 dollar investment should last way longer than it did. Last Frigidaire we had lasted 10 years. Very disappointed. Purchased a new Maytag today out of necessity.

Customer support is worse than the broken refrigerator. It has been 124 days, and still no working fridge. They finally decided to replace it, but who knows how long that will take.

Warning! In April of this year we bought a Frigidaire Gas Range from Best Buy and purchased the extended insurance. It was installed and the oven has never worked. We notified Best Buy when it was installed that the oven was not working. They informed us that since it was past 15 days since the purchase, for the first year we had to notify Frigidaire and they would repair and/or replace it. Frigidaire said they would send a repair person to fix it. It is now August, after 6 repair visits, and waiting for parts we were finally informed in the first week of July that they would replace the range (which is now dangerous if turned on). We still do not have an installation date. The managers at Best Buy say it is Frigidaire's problem and Frigidaire has multiple times promised to call us back with a date and not called or emailed. We keep calling and it would appear we are out the $1400 we paid.
Update: Well less than one week after I posted my review and contacted the BBB, we received an email saying a new range would be delivered in 2 days. No details were given. It was delivered and installed. The oven seems to work. A few days later, Best Buy corporate contacted us to verify that the problem was resolved (they needed to respond to BBB) and asked us to notify them of any further problem. We finally have a working oven after more than 3 months.

Purchased an Upright Frigidaire deep freezer in May 25, In July of 25 the freezer has a blinking green light and a beeping sound and has completely thawed our food so we have lost all our food. Contacted customer service which they appear to be using an India answering service. Scheduled service but it is a month out, so we won't get a determination on our appliance for a month. My opinion if it was a quality product you wouldn't need service after only 2 months. I would avoid this brand and save yourself this headache.

I am having the most horrible experience with a warranty repair on my refrigerator. I will never buy an Electrolux or Frigidaire product again. After four months, two different repair companies and three repair no shows, I still haven't gotten my refrigerator repaired. The company is unwilling to elevate the problem to find a solution. They will also not replace the refrigerator.

Our wine cooler digital thermostat light stopped working. We purchased an extended warranty from them. A Frigidaire technician came by and declared it was not repairable. He said they would replace it. This was on 5/9/25. 10 calls later they informed me the Back Office would call me in 3-4 days. This has never happened!

They should change their name to Fridgidaireyoutobuyoneofourjunkproducts. There's a 12 degree difference inside the fridge itself between the upper door and lower shelf. It's very loud, enough to wake people up in the middle of the night. And then the compressor controller went out after 2 years (seeing some other reviews I guess I'm lucky to make it that far). My 1st and last purchase from this brand.

I have a Frigidaire Oven Model# FFEF3054TST, which is a little over 3.5 years old. I had the oven at 400 degrees to cook a pizza. I heard a loud noise. The oven front door shattered. I have a video. This should not have happened. The glass scratch my hardwoods. These appliances are worthless as this is the second appliance we have replaced in less than 90 days. All of the appliances were installed at the same time. There is a default in this product and Frigidaire needs to address the issue. I called Frigidaire and was offered a discount (small) on the part. Offering a discount on the part is not acceptable. This is an issue.

I bought a brand-new Frigidaire refrigerator in January 2025. It broke in May. Since then, I’ve received no repair, no replacement, and no response.

I contacted Frigidaire multiple times. Nobody ever replied — not to me, not even to the Better Business Bureau (BBB), where I filed a formal complaint.

The authorized service company told me the part is unavailable, with no ETA.

What’s the point of a warranty if there are no parts and no support?

I’ve been living without a refrigerator for two months. This is absolutely unacceptable.

Well, on 7/19/2025 my refrigerator stopped working. I purchased the refrigerator on 8/19/2024. So, literally, it could not go one full year without a malfunction so serious that I lost my food in the unit. Now the good part is that I bought it from a small appliance place local to where I live. They came out today, 7/21/2025 and were able to fix it in about five minutes. The problem was that the unit would get stuck in defrost mode. This was a common problem for the model of Frigidaire refrigerator I bought and a few other similar models. My overall feelings are that it is good that I bought it from a local appliance store that was able to handle the warranty claim with no fuss. The bad is that the products made are so bad that they can't even last 1 year without a major malfunction. I can remember when this would be seen as an embarrassment for an appliance manufacturer. How bad is this stuff anymore. 5 year life expectancy for an appliance? Some of these costing over $2000.00? Well, I guess it goes to prove that they are just building junk and don't care anymore. In conclusion, I am happy the local retailer took care of the problem with no fuss and quickly. I am also left with over $100.00 of wasted food and a very bad impression of Frigidaire and will be avoiding the brand as much as possible.

Extremely disappointed with Frigidaire customer service. I bought a new fridge (Model GRFN2853AF4) from Home Depot in August 2024, and the ice maker stopped working in less than six months.

I’ve contacted their warranty department three times and waited on the phone for nearly an hour each time, with no resolution. No technician, no callback, nothing.

If you're considering buying Frigidaire, think twice. Their after-sales service is non-existent. I will escalate this through consumer protection if they continue to ignore me.

My Frigidaire frig model FPRU19F8WF3 is an absolutely terrible product that only lasted 2 and a half years before having a sealed system refrigerant failure ( which is not repairable) and being shipped to landfill. Frigidaire service level was even worse than their product and I will never buy a Frigidaire or Electrolux appliance ever again.

My two year old dehumidifier is not working properly. I did everything that the user guide advised. Cleaned the filter, checked the room temperature, assured the air circulation. It still was giving an error code of EC. The user guide advised to unplug the unit and plug it back in. I am doing that 6 times a day. I called Fridgidaire. After a 28 minute wait, I spoke to someone who read the user guide back to me. That took another 18 minutes. I asked what EC indicated. Eventually, he said ’sealed system’ but could not tell me what that means. I asked for a supervisor. He put me through to ‘escalation’. No one answered.
He had given me the name Transglobal Service. I called, they said they do not do dehumidifers. I went back to the Fridgidair site to write to them. There is no place to write - just the phone number I had just used. After the phone call, there was a site to review the customer service - linked me to nothing, an invalid address.
Again, this is a 2 year old appliance. This is not satisfactory. So, I am sharing this with others.

I am going to throw this stove in the street, customer service is on some other side of the world and barely connected to their tech’s who I feel bad for cleaning up the mess of poorly made products for poorly run company. I will never ever ever buy anything from this company again. Hours wasted on customer service who could care less and are hearing complaints from 2 other ex customers at the same time. I’d rather cook w fire in the backyard than ever cook on this worthless stove again. Run away from Frigidare and never look back.

This review is for "Frigidaire 5304507200 Door Gasket for Freezers, White” purchased on Amazon. When I received this product, the lower left corner of the gasket seemed to have been melted into a wad (see attached photo...oh, this service does not support photo attachments). It still seemed to work and was needed immediately to preserve hundreds of dollars of frozen food. So I left it in place. However, after only 10 months it failed (leaks causing ice buildup and an appliance alarm). Unhappily (and unbelievably), when I contacted Frigidaire I discovered that their parts warranties are based on the warranty status of the appliance (expired in my case), not on the purchased part product. I asked them to reconsider and sent the photo of what I had received. The support rep promised a return call the next day which never came. I called them again and they simply said no replacement would be sent. Furthermore, I was told that parts purchased are not warrantied! To say I was surprised and very disappointed at Frigidaire's responses would be an understatement.

As reported by many others here, Frigidaire customer service is terrible!

I am extremely disappointed with the lack of resolution and communication regarding my dryer, which stopped functioning just two weeks after I moved into my new home.
On May 19, I initiated contact with Frigidaire, and a technician was dispatched on May 20. The technician confirmed that the motor was the failed component and advised that a replacement request would be submitted due to the part being unavailable. Since then, I've made multiple follow-up calls:
Mid-June: Discovered no request had been submitted
Was told a new request would be submitted and to follow up in 10 days
10 days later: Request was finally submitted, but no further action has been taken
Despite being told after each call that I’d receive email updates, I have not received any communication from Electrolux other than the initial scheduling of the service visit.

NIGHTMARE with their customer service
This is the first time I bought a microwave from them and it will be my last time. Their customer service is not exist. I don't think I ever deal with anything caused me stressful just because they can not find an issue for my installation which I already paid. The delivery team is nightmare. They don't know how to schedule for delivery, they will not communicate with you instead they delivery anytime they want.
BUY FROM SOMEWHERE ELSE

I have ordered Frigidaire replacement water filters several times with no problem. I ordered a new one almost a month ago. The check was cashed 3 weeks ago. When I called to find out why I hadn't received the filter, the rep said they had to research if the payment was actually made. He gave me a case # and said to call back in 3 days. I waited 4 days and called. The rep still couldn't tell me anything and said they were still checking on whether I made the payment! I can see the cancelled check in my account, which occurred 3 weeks ago. I told her I wanted the filter sent out today and she said they can't. I asked for a supervisor. I was on hold for 15 minutes and no one came on the line. I would like my $43.73 refunded because I'll buy the filter at Home Depot. Will never buy Frigidaire again due to their ridiculous lack of customer service.

Purchased a Frigidaire dishwasher from Lowe's. The top control panel cracked and the dishwasher does not work. I had to tape it for it to temporarily work. This item is only 2years old. The sprayer on the bottom never worked properly. Kept getting stuck on metal bottom so I needed to keep fixing it. Now I have a dishwasher that will turn on, but not work. I've had Lowe's come out and told me that I broke it intentionally and they won't fix it. Called Frigidaire and said I could have paid for their extended warranty (they only give you 1year). I was never given that option from Lowe's I recently had a service technician come fix a refrigerator and said that this should definitely be covered. So.... Now I have a stinky dishwasher in my kitchen that does not work. I recently purchased an air conditioner and dehumidifier from Frigidaire. I'm hoping I don't have additional problems with these items.