FrithRugs Reviews 

2,926
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, noting that the rugs are durable, beautifully crafted, and look exactly like the online descriptions. Consumers also highlight the wonderfully smooth online ordering process, incredibly helpful customer support, and remarkably prompt delivery services provided right to the door. However, some reviewers noted occasional challenges regarding delivery timescales, unexpected courier changes, or difficulties finding local installation assistance. Despite these minor operational hiccups, loyal buyers consistently remain extremely satisfied with their overall purchases and frequently return for repeat orders across many years of service.

What people talk about most

Product

Reviewers highlight positive aspects of product satisfaction, emphasizing the exceptional quality, accurate... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting that items arrived... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the superb condition,... See more

Service

People report positive experiences with service, highlighting exceptional professionalism and helpful support... See more

Order

Customers had positive experiences with order, frequently praising the straightforward online ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The product actually works! Simple, cost effective, does what it claims to fix, stops my rug moving and rippling up. It also enhances the under foot feel which is a superb added bonus. Customer Servi... See more

Company replied

Rated 5 out of 5 stars

Fast and helpful response to query about delivery instructions over a bank holiday weekend. Goods delivered on time as promised. Clear guidance on how to fit the product over a carpet. As a 'first... See more

Company replied

Rated 5 out of 5 stars

A very decent and well organised company to deal with. They were very quick to respond to my query regarding the correct product to purchase regarding the best underlay for my rug. The ordering was s... See more

Company replied

Rated 5 out of 5 stars

Easy to order. Good price. Arrived promptly via courier with no extra charges. Great service. Foxi underlay works great to stop runner slipping on hard floor. A very good online shopping experience.


Company details

  1. #2 of 31 best companies in Interior Designer

Written by the company

The UK's largest choice of Rugs and Large rugs available to buy Online or instore at one of Supermarket sized Stores. Stores located in Bodelwyddan North Wales and Shrewsbury Shropshire.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.9

All reviews

(2,926)

173 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good range to choose from

Very good range to choose from, good quality and value for money. Delivery driver (from Friths) extremely pleasant and helpful. All round, an excellent choice to buy from you.

December 4, 2025
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Reply from FrithRugs

Many thanks for your purchase and also the fantastic review Carol. I'll be sure to pass your kind words onto the driver too!
Ian

Rated 5 out of 5 stars

Beautiful product

Beautiful product. Easy to order and efficient delivery. Excellent service all round. Would recommend highly.

December 2, 2025
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Reply from FrithRugs

Angela, thank you so much for taking the time to write us a brilliant review.

Ian

Rated 5 out of 5 stars

Good quality and service

We’ve had rugs from you before and always been pleased with the quality and service. We were not disappointed with our latest buy.

December 2, 2025
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Reply from FrithRugs

Many thanks for your latest purchase from us, and for your repeat custom, it really means alot!

Ian

Rated 5 out of 5 stars

Quality rug


Quality rug, Prompt delivery, thank you

November 20, 2025
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Reply from FrithRugs

Thank you for your order.

Ian

Rated 5 out of 5 stars

Reliable Company with Excellent Products

I had previously purchased a rug from this company and found them to be reliable and good value. On this occasion they were the the only company I could find that supplied rug underlay of the size I required. Ordering was straightforward and delivery was quick. I have no hesitation in recommending them.

November 24, 2025
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Reply from FrithRugs

Thank you so much for returning to us and it means alot that you are happy to recommend us to others.

Ian

Rated 5 out of 5 stars

Quick

Quick, efficient service, thank you.

November 20, 2025
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Reply from FrithRugs

No problem Mrs Hill ,and thank you so much for your order.

Ian

Rated 5 out of 5 stars

Lovely quality rug

Lovely quality rug. Perfect for my hall.

Friths Rugs have straightforward online ordering procedure. Efficient on time delivery.
Very pleased with my purchase.

November 19, 2025
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Reply from FrithRugs

It's great to hear you have found the perfect rug for your hall and many thanks for ordering with us.

Ian

Rated 5 out of 5 stars

Excellent quality

Saw the rug online for my mother - it’s perfect in her lounge and has had so many compliments. Excellent quality and informative and helpful customer service when there was a delay in delivery due to the rug needing to be despatched from another store. Anti-creep underlay is a must have and is brilliant in ensuring rug stays in place

November 12, 2025
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Reply from FrithRugs

Thank you for leaving us a brilliant review Julie, and I'm so glad to hear your mother is happy with her new rug and receiving lots of great compliments about it.

Ian

Rated 5 out of 5 stars

Good communication

Good communication, reliable delivery

November 18, 2025
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Reply from FrithRugs

I'm glad to hear all went smoothly with your order and many thanks for the review.

Ian

Rated 5 out of 5 stars

Ivory Grey Tipped Sheepskin rugs

The Sheepskin rugs were exactly as described and as shown in the photos online. They are really lovely rugs and exceptional quality. The rugs were delivered really quickly and tracking was superb. I would definitely recommend Frith Rugs.

November 17, 2025
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Reply from FrithRugs

Hi Susan, what a briliant review, thank you so much! It also means alot that you'd be happy to recommend us to others.

Ian

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