Frustrating Service, No Refund: Disappointed with Frandlzlans
Frustrating Service, No Refund: Disappointed with Frandlzlans
Regrettably, our engagement with Frandlzlans resulted in a frustrating and unresolved experience. Despite efforts to address the situation, we have not received a refund, necessitating a chargeback through our bank.
Luxe Flowers Delivered enlisted Frandlzlans for Shopify store customization, expecting timely execution and adherence to agreed terms. However, this expectation was not met.
Despite a clear agreement outlining a $250 project cost with a $125 deposit and a specified 3-week completion period, the project stretched for six months without tangible progress. Communication was persistently unclear, with promised deadlines repeatedly extended without delivery.
Despite our numerous attempts to reach an amicable resolution and a clear refund request, Frandlzlans adamantly declined to reimburse the deposit for incomplete work.
The terms of our agreement were blatantly disregarded, leaving the project unfulfilled months beyond the initially stipulated timeframe. Frandlzlans' failure to honor commitments and their lack of responsiveness or refund since June has left us deeply dissatisfied.
It's crucial for potential clients to approach Frandlzlans' services with caution. Their inability to fulfill obligations and reluctance to refund payments, even after months of attempted communication, raises concerns about their professionalism.
Lukasz Gajewski
Director, Luxe Flowers Delivered
Reply from FRNDZLANS E-COMMERCE SOLUTIONS
This is a old review over a couple of years ago and for a company with old management so this is nothing to do with our new management.