Frooition Reviews 

149
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Frooition is very professional company.this is my second project with them and both times the communication the results are outstanding.easy to get along with,responsive,honest and knowlegeable.Heads... See more

Company replied

Rated 5 out of 5 stars

been dealing with them for a few years now. easy integration and they do an amazing job of helping us stand out from our competition! they are great a getting the right look that matches our brand!

Company replied

Rated 5 out of 5 stars

Decided to improve the look of our ebay shop as it was looking really basic. Made the call to Frooition, who with one phone call and a few emails improved the the look of our shop massively. All done... See more

Company replied

Rated 1 out of 5 stars

These guys designed our eBay template. Once we were financially committed we were left high n dry! The template didn't easily function with our existing data. The effort taken to deal with th... See more

Company details

  1. e-Commerce Solution Provider
  2. also in
  3. Online Marketing Agency
  4. Website Designer

Written by the company

Custom eBay design service for shop/store and eBay listings by Frooition.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

149 reviews

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4.3

All reviews

(149)

13 reviews in the last 12 months

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Rated 5 out of 5 stars

Phenomonal customer service and outstanding product.

Working with Frooition has been great. They were extremely quick to respond to our initial contact and very helpful when we were discussing the options for setting up the site. The pricing is very reasonable, especially for the returns we’re getting on this - our revenue on our site has increased 10X.

Our designer Andrew has been absolutely amazing to work with, not only has he been prompt to reply to every email that we’ve sent to him but his creative and artistic ideas have made this basically a ‘hands off’ project.

Even after our implementation, any changes we’ve requested have been put into place immediately and the support and helpful ideas continue. Partnering with Frooition has paid off on every level, if you’re considering using them don’t bother looking elsewhere- these guys are fantastic.

-Ryan Scheck
3 Kings Sales

December 14, 2012
Unprompted review
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Rated 5 out of 5 stars

Excellent customer service and profesional approach.

After researching internet for design company to get our web shop redesigned, i come across Frooition and two other companies. Frooition was not cheaper than other two companies, but after contacted them few times I got a felling they are professionals and decided to go for them. I never regret. These guys are really the best you can find. I dealt with sales rep. Karl and i can tell you, you can learn from this man, how to deal with customers. He never let me down and any problems or request he sorted in no time. My designer Richard is also professional and highly experienced guy.He was very creative and tried understand my needs and finally created a design as i wanted. I have also had eBay shop designed as well and frooition software helps me create highly profesionaly looking listing or amend existing one very quick and easily. My experience with Frooition was excellent and I give 5 stars to them. Very happy customer.

August 29, 2012
Unprompted review
Rated 5 out of 5 stars

very pleased

Daylesford

We used Frooition 3 years ago to design and create a website to include an on-line shop. Our dedicated web designer, Paul, was brilliant, and continues to be so. He kept us fully informed throughout the whole process, understood our brands direction, was there when we got into difficulties populating the website and continues to offer his full support when we need it.

Very please with the service and long may it continue.

June 29, 2012
Unprompted review
Rated 1 out of 5 stars

Be careful. Take your money then expect more.

After reading mixed reviews I decided to go for frooition as they where the only company who were apparently certified by eBay as a design company. We opted for the eBay design and BigCommerce website design.

After several emails with their sales team I showed them a store I'd like to replicate my design on and I was told "no problem" and that they could do that with ease at the price agreed.

When it came down to it, it took over 3 weeks for a preview of a very mediocre design. Nothing like what I asked for. When I questioned this and repeated my desire to get a store like the one I'd showed them they told me this came under "custom extras" and tried to charge me in excess of £500 for these so called "special features"

There website is very misleading with multiple options (packages) so be careful you know what you're getting.

There are many cheaper options out there, I would suggest looking elsewhere.

May 18, 2012
Unprompted review
Rated 5 out of 5 stars

Super pleased! Awesome design!

Our designated web designer Andy Evans has been brilliant throughout the entire project - keeping us fully informed at each step - certainly made the whole process easy! Thank you! :o)

As a new start up business price is crucial for us and following my Frooition experience I'm very confident to recommend them to everyone! Definitely worthy of their title!

I'm super happy with our new design and excited to see our new sales!

May 2, 2012
Unprompted review
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Rated 1 out of 5 stars

Terrible Service! Over Promise and Under Deliver! Buyer Beware!

We utilized Frootion for our EBAY design template and intended to use them for our Channel Advisor Store. Note, the intended to. The problems/issues are too many to list. Some included promises about their design capabilities and others about contractual details. When we requested help and support it was not there. . . told to contact online support. There templates are just that templates. We were told we could customize everything until it came time to doing it. Then we could do it this way or that way and that was it. There is no customization. They do good graphic work but that is it. Beware!

January 4, 2012
Unprompted review
Rated 1 out of 5 stars

Extremely poor customer service!

Been with Frooition for about 2 years now. Back then they were good. You could talk to the designer via email, customer service via email etc etc.

NOW when you have a problem its virtually impossible to get anything sorted out. The prices are getting ridiculous for what they do.

The design is ok (template based with limited personalisation) and delivery of the show/website was fairly prompt.

However the recent changes to customer service in my opinion are the start of the demise of Frooition unless they get their act together.

In todays world of IT companies fighting for your business customers need FULL AND FAST support for website problems, ITS THEIR LIVING Frootion!! Take note of that!!! No website working....no income!!

For now i'd totally recommend you go elsewhere and AVOID Frooition at all costs until they make customers a priority and not trying to make as much money as possible

July 9, 2010
Unprompted review
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