FruitGalore Ltd Reviews 

Absolutely shocking service. Oder was a week late and fuits and basket did not look anything like on the picture. Basket came broken and fruit were not even ripe. Most of it was apples.

This complaint relates to Fruit Galore UK online gift service. No response received after two weeks and the product delivered contained rotten and bruised fruit and the overall package did not remotely match that advertised on the website. Details:
1. Lack of response to refund request made via text, email and calling the business mobile number (following the company refund request guidelines). Zero response after two weeks apart from automated email response.
2. Some fruit was rotten. I have photo evidence
3. Fruit basket did not match likeness of that advertised in the photo on the website. A lidded woven basket was advertised on the website. What was delivered was of far inferior quality with no lid and not of similar material or quality
4. General quality of overall package was poor and felt cheap despite the price and crucially did not match likeness of that which is advertised in the photos on the website.I have photos evidencing this.
5. Cheese and oatcakes did not resemble that advertised in the photo on the website
6. Some smaller items of fruit were missing like the grapes

Very very poor. My cousin in San Francisco sent this a basket for Christmas.
At least a third of the fruit is rotten and the small chocolate box is crushed. I can’t complain vis her account as I don’t want to appear ungrateful .
Shocking
Since then I have spoken to the company who 100% blame the courier service they use.
In my opinion they should change companies. They will now send me a replacement in the New Year- waiting and seeing what I receive.,
Update- January 10th - nothing received

Ordered a fruit basket as a get well gift for my daughter and was scheduled for a delivery on a Tuesday (as website said deliveries only between Tuesday-Friday). For starters, I never got a confirmation of order/details of order. By Wednesday, my daughter still has not receive the basket and I had to email them to ask what was going on. The person replied that the courier mislaid my gift and was really sorry and would send another one out tomorrow which would be delivered Friday (it was only by Thursday that I got a confirmation of order). By Friday night there was still no delivery!! Nor any email of a tracking of the gift! The gift finally arrive on a Saturday morning. The 1 star that this company got was for atleast sending good looking fruits and the fruits weren’t in a bad condition/shape. Or else I wish I could have given them no stars. You can imagine how upset I am as the gift is for my daughter’s get well as I cannot be there with her for her recovery and on top of being worried for my daughter I have to deal with such bad service from this company.

Ordered a quite expensive fruit basket for delivery to my elderly mum as a birthday present.

Despite the claims of ‘next day delivery uk-wide’ and ordering the gift 8 days before the actual birthday date, the basket finally arrived 3 days late.

Despite several phone calls, little help was given apart from claims of ‘Well, we’ve dispatched it as promised’. When the basket was delivered half the fruit was not only beyond edible, but had become rotten.

After the event I have tried to contact the company over phone, email and through their website but have been totally ignored.

If it was possible to give them less than 1 star I would…. Stuff happens, but their total disregard for after-care given their foul-up is what really sticks in the craw. My advice ? Save yourself £60 on this shower/the rubbish that they pass off as gifts and buy yourself a train ticket to actually visit your mother in person.

Ordered a fruit basket for my father-in-law who is in hospital and we live overseas, and 5 weeks later it hasn't been received. Was sent to the hospital, but he never received it. Advised the company and they responded that it had been delivered and wasn't really their issue. A month later I was advised they are not on the hospitals approved list and that's why it wasn't given to the patient. Five weeks later, still waiting. Was told it would be delivered latest on Thursday (to my husband who is now there to support his father) and now have an aggressive supplier who wants to deliver on Friday, when no one will be home, despite assuring me that it would be delivered to my husband at the latest on Thursday. So long story short, if you want to send your loved one a gift in hospital, these are not the people to use. Shocking customer service, with very aggressive responses.

First delivery in January was great, ordered again for my 80 year old parents and they received rotten fruits and couldn't eat 90% of it. Sent email but no reply. Disgusting.

I have used this company several times. The ordering has been easy and the fruit delivered always good quality and appropriate to what I paid.

Ordered a hamper online for someone and it was easy to order and the products were fantastic! Fresh top quality products. I will definitely be back for another - 10/10. L

Such a lovely selection of hampers on the site, and easy to navigate.

I thought I made a mistake on my order, when I
placed it...so I called the contact number and was met by Sophie who was amazing.

Ten out of ten for customer service and prompt and speedy efficiency rectifying my human error.

Cannot wait to see how the hamper goes down for the recipient.

Thank you

I have waited16 days before completing this review as I believed that would give the company enough time to acknowledge my complaint. I have much respect for staff and organisations who are on the frontline providing a service during the pandemic. This is greatly appreciated! However, I totally despise any business who disregards their responsibilities, or fail to be accountable when complaints are made by customers and responds by making excuses for their actions.
As I am shielding, my son Kerwyn, decided he would gift me fruits instead of flowers. A basket of fruits was purchased overseas for UK delivery. On delivery on January 5, 2021, some of the fruits were damaged. I immediately took photos of the damaged fruits and enclosed with an email to the company. This was followed with a phone call the same afternoon and spoke with Sophie, I explained I have sent her an email with the photo and she said she would wait to receive the email.
After not receiving a reply one week later, I tried to contact the company, the call went to voice mail, and a message left. This is over 2 weeks, since the delivery and my complaint, yet an acknowledgement of my complaint has not yet been forthcoming. This is the worst company I have ever dealt with online and would not recommend this company for the following reason. 1) Zero customer service. 2) Fruits arriving damaged, 3) A lack of trust.
Furthermore, the company mentioned in a reply to another customer, that due to Covid-19 the fruits are no longer being delivered in baskets but in boxes. My delivery box was large enough in size that a basket of fruits can easily be fitted into the box.
M E Forde

I placed my orders between Christmas and New Year!
It was at a time when all the other companies announced that they would reopen after January 11, 2021, only!
The recipients were our business partners and my new friends south part of the UK, and all orders were delivered between January 5 and 7, which turned out to be quite acceptable to us.
I have got 4 absolutely rave reviews from addressees! It was obvious that the company was very overloaded, but they carefully answer every question, and where they thought they were delaying the order (mainly due to quarantine restrictions), they added additional fruits.
From my own experience, the company employs kind, responsible, and very committed people.
I wish them health, success, and success in 2021 in their beautiful business, which brings joy and a good mood!
I can sincerely recommend this company without any doubt!

Outstanding service from start to finish. Ordered some amazing Christmas hampers which where excellent quality and arrived exactly as promised. The whole process was simple and efficient. Can't thank Sophie and her team enough. Highly recommend and goes without saying will use FruitGalore again.

Recently used them to have a basket delivered and was incredibly happy with the service. Presentation and quality of product was first class, better than some other competitors I used for a previous delivery. Highly recommend. The recipient was thrilled.

I placed an order for a fruit basket for my sister, who is recovering from major surgery. On the morning of delivery the DPD delivery driver called me to say he could not find my address. I asked him to confirm this, and he gave me a completely different address to what was on the order. Fruit Galore had provided him with this, and it is a good job he rang me to ask where I was as this would have been delivered to the wrong house completely. Although the house number was correct, the road was wrong.
I emailed them to explain what had happened and asked them to contact me. They never replied.
I could have perhaps forgiven them had they responded and apologised, however to not reply back to a customer when there has clearly been a problem is unprofessional and makes no business sense. I would not use them again.

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Further to Fruit Galore's reply below - the address WAS NOT 50 Westminster Avenue it was 50 Winchester Road which I have clearly put on the order and you have even just sent this to me via email! I am unsure as to how they have got this completely wrong. I find it interesting to read through your replies to bad reviews, you are highly defensive and do not own up to any mistakes that are clearly yours.
Fruit Galore - take a look at your feedback. It speaks volumes.

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Seriously Fruit Galore? You’re suggesting I added the wrong post code to my sisters address, where she has lived for the last 10 years and I’ve sent numerous parcels and cards which have all arrived there no problem?
Both your customer service and attitude in general are an absolute disgrace. Your reviews are shocking, you have more bad reviews than good and rightly so. Truly one of the most unprofessional and rude companies I have ever had the misfortune to use. I would advise anyone considering Fruit Galore to AVOID LIKE THE PLAGUE.

A big thank you to Sophie Russell for sorting out a bit of a complication with a delivery, she replaced the basket of fruit immediately and was so helpful. Thank you for a very positive experience and I will definitely use your company in the future, the recipient of the fruit said the contents were 1st class.

I would recommend this company without hesitation . I order a vegetable box on a regular basis and each delivery has not disappointed me. The variety of contents and quality of the products is excellent and so very fresh. The order arrives Each time on the exact delivery day. Sophie is very amenable and goes out her way to make sure that the order meets your needs . We didn’t like one item in our box and she offered to swap this for something else . In fact she will also do a bespoke box if you want this. Throughout the ordering and delivery process I am communicated with on a regular basis each time. AS I said at the beginning if you are thinking of using this company then definitely do - the standard of service and products won’t disappoint.

Still no contact after my review on 5 March - please read before ordering . The bad reviews on this site are absolutely my experience and this is the first poor review I have ever left for a company. Do not trust!

Update 25.5
Still no progress after sending the details again at their request on 10.5?

Details given as requested through trust pilot!! Photos and details previously given both by email and on Instagram. And you can still see my earlier review on 5th March on trust pilot with no response? And you are annoyed!!!

Tried to email you with screen print of details provided through trust pilot but that email address does not work! My order number as previously advised now several times is FG26432 from 20.2 so you can look up all my details and respond.

Great service brilliant. Kept up to date all the way to completion. Delivery on day requested and the fruit was excellent, lots of choice and really fresh fruit. Will use the company again.

I recently ordered my mother a box of vegetables and fruit from FruitGalore to help her during lockdown. Unfortunately the quality of some the contents was very poor, for example, the celery was so old it had to go straight in the compost bin.
Maybe the company are struggling to source their normal fresh produce during lockdown, but we were not told this. Whatever the reason, overall it was an expensive disappointment.