The Full Nest Bouquet was received in poor condition, since it was left on a 100⁰ porch in Florida...no door knock with personal delivery. Some of the fragile blooms were already moldy. I fear that... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I don't know if the arrangement I ordered to be delivered to her burial site was done. I received an email stating that it was delivered, but no visual confirmation. I tried to get the name of the f... See more
Company replied
Ordered arrangement of 24 roses for Mother's Day. They were delivered in a box and in very poor condition. There wasn't 24 stems in total. FTD compensated by giving a small refund that didn't even... See more
Company replied
They delivered the flowers to the location, but did not ensure the person received them as a result my wife did not get her flowers on our anniversary day. I did include her phone number for any ques... See more
Company replied
Company details
- #16 of 18 best companies in Flower Delivery
- #9 of 12 best companies in Florist
- #12 of 15 best companies in Gift Basket Store
- #105 of 114 best companies in Gift Shop
About FTD
Written by the company
For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.
Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.
FTD Freshness Guarantee
7-day freshness guarantee
Your perishable flowers and plants are guaranteed to last seven days. If, for any reason, you are not satisfied with your delivery, please contact us within that timeframe, and we will make it right.
Contact info
200 N LaSalle St, 60601, Chicago, United States
- 1-800-736-3383
- www.ftd.com
3.1
Average
3K reviews
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The recipient was happy to receive the…
The recipient was happy to receive the flower and pariased the quality.
April 20, 2026
Reply from FTD
We appreciate your review and appreciate you taking the time.
Perfectly blooming tulips
These tulips were perfect. They arrived just on the verge of opening so watching them bloom is pretty cool.
May 5, 2026
Reply from FTD
We appreciate your review and appreciate you taking the time.
Beware, they sometimes send something entirely different than ordered
Do not order from this company. They took $80 from me for a very nice floral arrangement and then sent me something that looks like it came from the grocery store checkout line. After a lot of complaining, they agreed to refund me only 20%. After I said that was unacceptable, they claimed they're going to send me a new one. We'll see if that ever arrives, the rest of the reviews here do not have me feeling confident about that.
EDIT: they eventually agreed to a full refund, so I'll add a star
May 5, 2026
Unprompted review
Reply from FTD
Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations, and we understand how disappointing this situation must have been. Your concerns are important to us. We truly appreciate your patience and for giving us the opportunity to make things right.
FTD is a total scam
FTD is a total scam! Our flowers arrived wilted and dead. When we tried to get a refund or a new bouquet customer service was deplorable, including one representative hanging up on us. Despite giving them our address, tracking number and phone number, they claimed they couldn't find our order and that we were out of luck. We'll never use them again.
As an updae, FTD contacted me thru Trustpilot after I wrote this review, asking for my name and telephone number, which I provided. They responded with a statement they have no record of my order and asked for additional information - however there was no manner for me to respond to their request. They apparently have such poor record keeping that they couldn't find an order based on my name and phone number -which makes them either totally incompetent as a business (my small business can track everything based on a phone number) or they simply use this ploy to avoid refunds. And if they were really interested they would have simply called me at the phone number they asked I provide. Again, buy your flowers elsewhere.
May 4, 2026
Unprompted review
Reply from FTD
We don't have any record of your order with our company based on the information provided in your review. If you could share additional details, we would be glad to continue our search and, should we locate an order, provide further assistance. Thank you.
Reply from FTD
We appreciate your review and appreciate you taking the time.
The flower arrangement is very scarce…
The flower arrangement is very scarce compared to the photo. I looks like half the flowers were left at the florist.
May 6, 2026
Reply from FTD
Thank you for taking the time to share your feedback. We sincerely apologize that the arrangement you received appeared sparse and did not reflect what was shown in the photo, as this is not the experience we strive to provide. Please be assured that a supervisor has contacted you to review the concern and work toward a resolution.
Truly wish i could get 0 stars
Truly wish i could get 0 stars. Paid $30 for same day delivery and they did not deliver and never told me. Then the next day they made multiple false promises of times they would guarantee delivery and each time it did not come. Wasted opportunity to send flowers. Horrible customer service too.
May 6, 2026
Unprompted review
Reply from FTD
We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.
Happy Customer!
The flowers were beautiful and what I expected. Good price, very fresh, on time and appreciated Thank you!
April 29, 2026
Reply from FTD
We're so grateful that you took the time to share your experience with us. Your feedback means the world to us! Thanks a bunch!
Reply from FTD
We appreciate your review and appreciate you taking the time.
Reply from FTD
We appreciate you taking the time to post about your experience.
The flowers were a get well gift.
The flowers were a get well gift.
They arrived on time and were wonderful.
They stayed fresh and beautiful for a few days.
Everyone was very pleased.
April 29, 2026
Reply from FTD
We appreciate you taking the time to post about your experience.
Easy to order
Easy to order. The flower arrangements were beautiful and delivered on time. My friends were excited and loved their birthday flowers. I will order again from this florist.
April 30, 2026
Reply from FTD
We're so grateful that you took the time to share your experience with us. Your feedback means the world to us! Thanks a bunch!
The flowers were fine (update)
The flowers were fine, however I ordered an ivory colored base and the recipient received just a plain glass vase. I’m sure I was charged extra for the fancier base.
Update, To their credit, FTD reached out and compensated for the error. I will use them again in the future.
April 23, 2026
Reply from FTD
Thank you for sharing your concerns about your recent experience. We sincerely apologize for the disappointment with your order, especially on such a special occasion. While substitutions may sometimes be necessary, we regret that the final arrangement did not meet your expectations. We truly appreciate you taking the time to provide your feedback, as it helps us continue to improve our service and overall customer experience.
The arrangement was delivered when they…
The arrangement was delivered when they said it would. The receiver said it was beautiful
April 28, 2026
Reply from FTD
We're so grateful that you took the time to share your experience with us. Your feedback means the world to us! Thanks a bunch!
Flowers were lovely but you did not…
Flowers were lovely but you did not include the note or message to the recipient. The flowers lose some of their impact.
May 5, 2026
Reply from FTD
We’re pleased to hear that you were satisfied with the flowers. We sincerely apologize that the card was missing at delivery and the recipient wasn’t able to see who they were from. We’re very grateful that you brought this to our attention and gave us the opportunity to address the situation.
The spray of flowers on the stand was…
The spray of flowers on the stand was beautiful!
April 25, 2026
Reply from FTD
We appreciate your review and appreciate you taking the time.
Reply from FTD
We appreciate you taking the time to post about your experience.
good one thanks
May 6, 2026
Reply from FTD
We appreciate your review and appreciate you taking the time.
The recipient loved the flowers
May 6, 2026
Reply from FTD
Thank you for taking the time to review your experience with our service.
Everything came out lovely.
April 24, 2026
Reply from FTD
We appreciate you taking the time to post about your experience.
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