I bought a set of 3 kitchen knives from Furi and I love them. The weight and feel of each of the knives is great. They came in a beautiful wooden box, which I actually keep them in to protect th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
These are beautiful knifes and are absolutely worth the investment. You could spend a lot more on other premium knives, but it would be hard to do better than Furi's. The elegant shapes, the versati... See more
Company replied
Easy to order product. Frustrating about need to prove I am over 18 because I reside in Qld, but understand the current legislative requirements. Been using Furi Knives for many years now. Excellen... See more
I purchased several Furi knives around 25 years ago. It could have been longer ago than that. Naturally, my receipt has long since disappeared. I have loved the 17cm East-West knife, since the day I b... See more
Company replied
Company details
Written by the company
Chosen by leading chefs. We are Furi. 25 years ago, Furi was first launched, paving the way forward in innovative and revolutionary knife design. For the past 25 years, Furi knives have been chosen by leading chefs both in Australia and internationally
Contact info
90b Euston Road, 2015, Alexandria, Australia
- 1800 709 714
- support@fackelmann.com.au
- www.furiglobal.com
4.5
Excellent
227 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Knives great, delivery not so much
I like the knives and once recieved it was what I expected.
But, I placed my order and from that point recieved zero information on if my order was recieved, picked, sent, in transit etc. The other thing was Aust Post emailing me to say estimated delivery of Thursday at around the time they were knocking on my door on Tuesday. Not the biggest drama although I have had items from the USrecently and the tracking was awesome. So overall, happy with the product but delivery mechanism was very average.
March 10, 2021
Recently purchased a a Furi bread knife…
Recently purchased a a Furi bread knife to replace an old blunt one. It is fabulous. Very happy.
February 26, 2021
We love the Furi products
We love the Furi products, and we receive excellent service from them. Well packaged, quick delivery and quality products
January 25, 2021
Great knifes
January 21, 2021
Sharp and reliable
Sharp and reliable. I bought these to add to my existing Furi knifes.
January 12, 2021
Products haven't arrived
Can't answer as products haven't arrived yet.
So 2 stars for shipping
January 8, 2021
Fast delivery great product ....
Fast delivery great product ..... would give 5 stars but no tracking info was sent for parcel delivery
December 22, 2020
Great products
Great products, have had some of these knives for 20 years. Excellent quality all round.
December 10, 2020
Impressed with the quality of he…
Impressed with the quality of he product. It was a gift fot my grandson's birthday, so was very pleased it came so swiftly. He was as delighted to receive it as I was to give it!
November 9, 2020
Once my order was placed
Once my order was placed, it didn't take long for the delivery to arrive. Only negative is didn't receive a tracking number before the goods were delivered. Didn't really matter, but got a notification to say they'd been delivered before any notification about their travels
October 5, 2020
Unprompted review
Reply from Furi
Hi Eileen,
Many thanks for taking the time to write this review. We are currently working on updating our website and delivery experience. Tracking numbers and notifications are currently in the testing phase part of this update.
Kind regards,
Amy & the Furi team
I purchased a knife online with Furi
I purchased a knife online with Furi. After I had purchased the knife, it became out of stock. Because it was to be a present I had to cancel the order. Congratulations to Furi, for their after sales service and quick refund.
September 16, 2020
Unprompted review
Reply from Furi
Hi Warren,
Many thanks for taking the time to write this review. We are sorry to hear that your product became out of stock and apologise for the inconvenience caused by this. We are currently experiencing a high level of demand and unfortunately many of our products have sold out. We are working hard to fix this and hope to have our knives back online as quickly as possible.
Kind regards,
Amy & the Furi team
Not as good as Japenese-made Global
August 25, 2020
Unprompted review
Reply from Furi
Hi Will,
We appreciate your feedback and are sorry to hear you are not happy with your Furi knife. If you would like to provide further information on the knife you have purchased we would appreciate it. Please email us at hwenquires@fackelmann.com.au
Kind regards,
Amy & the Furi team
I'd give Furi knives a thousands stars…
I'd give Furi knives a thousands stars if I could. I've had one for 15 years and I still haven't had to sharpen it.
Beautifully balanced and precision made. For those of you complaining about how long it takes to ship, trust me, they are well worth the wait.
July 13, 2020
Unprompted review
Reply from Furi
Hi JMHH,
Many thanks for taking the time to write this review. We appreciate the feedback and are glad to hear of your positive experience with our knives.
Kind regards,
Amy & the Furi team
I have a furi diamond fingers and it is…
I have a furi diamond fingers and it is good so I bought one for my son. trouble is delay in getting it due to delays caused by the virus
May 6, 2020
Unprompted review
Reply from Furi
Hi Robert,
Thank you for taking the time to provide us with this feedback. We are glad to hear you are happy with your Diamond Fingers Knife Sharpener.
Please accept our apologies for the delay in receiving your order. We are doing everything we can to process and deliver orders as quickly as possible during this time and thank you for your support and patience.
Kind regards,
Amy & the Furi team
These are great knives
These are great knives. I have a heap of them. Delivery was a little slow - 2 1/2 weeks.
May 6, 2020
Unprompted review
Reply from Furi
Hi Matthew,
Thank you for taking the time to provide us with this feedback. We are glad to hear you are enjoying your collection of Furi knives.
Please accept our apologies for the delay in receiving your order. We are currently experiencing a high demand for online orders and unfortunately our deliveries are taking longer than usual. The Coronavirus pandemic has also impacted our couriers, Australia Post, who are experiencing delivery delays across their network during this time. We are doing everything we can to process and deliver orders as quickly as possible and thank you for your support and patience.
Kind regards,
Amy & the Furi team
Reply from Furi
Hi Svetlana,
Many thanks for taking the time to write this review. We appreciate the feedback and are glad to hear of your positive experience with both our knives and online order.
Kind regards,
Amy & the Furi team
Reply from Furi
Hi John,
We can see that your order was fulfilled and shipped to your postal address. Can you please confirm if you have still not received your new knives?
Please accept our apologies for the delay in receiving your order. We are currently experiencing a high demand for online orders and unfortunately our deliveries are taking longer than usual. The Coronavirus pandemic has also impacted our couriers, Australia Post, who are experiencing delivery delays across their network during this time. We are doing everything we can to process and deliver orders as quickly as possible and thank you for your support and patience.
Kind regards,
Amy & the Furi team
Very helpful and responsive
Very helpful and responsive. Great service!
April 28, 2020
Unprompted review
Reply from Furi
Hi Kathy,
Many thanks for taking the time to provide us with this review. We appreciate the feedback and will be sure to pass this onto our customer service team.
Kind regards,
Amy & the Furi team
Reply from Furi
Hi Yuchen,
Many thanks for taking the time to write this review. We appreciate your feedback and we will be sure to pass this onto out product development team.
Kind regards,
Amy & the Furi team
The product is great, but
The product is great, but it did take a fair while for it to be delivered, which I thought was not good since I paid at the time of lodging the order.
March 25, 2020
Unprompted review
Reply from Furi
Hi Paul,
Please accept our apologies for the delay in receiving your order. We are experiencing a high demand for online orders over recent months and unfortunately our deliveries are taking longer than usual. The Coronavirus pandemic has also impacted our couriers, Australia Post, who are experiencing delivery delays across their network during this time. We are doing everything we can to process and deliver orders as quickly as possible and thank you for your support and patience.
Kind regards,
Amy & the Furi team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.