The customer service was good ,offering me a discount as the chair was advertised as next day delivery ,but they couldn't do that after I,d placed the order. The chair,Prestige, swivel recliner is OK... See more
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Review summary
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Good service, easy to contact, little mix up as to when furniture would be delivered but promptly corrected. Delivered exactly on time.
Company replied
Delivery was on time. Only one man who found the parcels very heavy. He did manage to do it alone.
Company replied
Easy to order and great customer service, nice products and fast delivery, communication was also great.
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Company details
Written by the company
Elevate your living space with Furn-on.com, where finding the perfect piece is as simple as a few clicks. We are a trusted online store offering a wide selection of furniture for every room in your home. Whether you’re searching for a plush, statement sofa for your lounge or a serene, stylish bed frame for your sanctuary, our selection bridges the gap between timeless classics and modern trends. At Furn-on, we prioritize a seamless shopping experience and attentive service to help you create a space you love.
Contact info
United Kingdom
- +44 7458 029900
- info@furn-on.com
- www.furn-on.com
4.2
Great
2K reviews
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I have been extremely disappointed with…
I have been extremely disappointed with both the service and product. I ordered an oak desk in November, which the top arrived damaged.
After contacting furn-on numerous times and constantly chasing as no updates, a replacement top arrived some 3 months later. They blamed the delay on suppliers, however, still selling the same desk on their Website with a next week delivery date. Each top is individually made, as a result the top did not fit the draws sent so unable to put together.
After constantly chasing the company with no resolution, I have no given up and put this down to a very costly mistake for using furn-on.
The make matters worse, the original top to be sent back, the collection company cancelled the day before and still awaiting some 3 weeks later with a large office desk top taking up my hall way.
After the experience I have had, will never use this company again.
March 3, 2026
Unprompted review
Reply from Furn-On
Hi Nigel,
We’re very sorry to read your review and to hear how disappointed you feel about the situation. We fully agree that a three-month delay for a replacement part is far longer than anyone would reasonably expect, and we sincerely apologise for the frustration this caused. Unfortunately the replacement top had to be produced by the manufacturer and this process took significantly longer than anticipated.
To clarify, the desk had already been removed from sale on our website some time ago, so it was not being advertised with a short delivery time during this period.
We’re also sorry to hear that you feel you’ve had to give up on resolving this. Our team had been in contact with you, including earlier on the day the review was left, encouraging further engagement so we could work towards a solution. We remain very willing to assist and bring this matter to a resolution if you would like to continue the discussion with us.
Furn-On Customer Services
Reply from Furn-On
Hi Jade,
We’re delighted to hear your delivery was quick and that you felt well updated throughout the process.
Furn-On Customer Services
This company went above and beyond in…
This company went above and beyond in my estimation they kept my sofa in storage for 3mths as my house sale took longer to go through they kept in constant contact and delivered when the time was right, great customer care.
The only problem I had was the delivery guys couldn't get my sofas in the house with the box's on wouldn't let me unpack so they could get it in so left it outside me and my 75yr old dad had to get it in
February 3, 2026
Reply from Furn-On
Hi Helen,
Thank you so much for your 5-star review and for your kind words about our team. We’re really pleased we could help by storing your sofa while your house sale completed, and that everything was delivered at the right time for you.
We’re sorry to hear about the difficulty on the day of delivery. We can see the size of the boxes were too large to fit through your doors. We have made a change to this range to ensure an unpacking service is added to the product so that it can be deliveered into our customers home.
Thank you again for your thoughtful feedback — we’re delighted you’re happy with your sofa and the overall service.
Furn-On Customer Services
Prestige swivel recliner chair.
The customer service was good ,offering me a discount as the chair was advertised as next day delivery ,but they couldn't do that after I,d placed the order.
The chair,Prestige, swivel recliner is OK,not the best quality, but good to look at and comfortable. The assembly instructions are pretty vague, to say the least. Also the advert makes out the headrest is adjustable, but only manually. Overall satisfied with the purchase, time will tell as it only arrived today. Would buy from Furn on again.
February 10, 2026
Unprompted review
Reply from Furn-On
Hi John,
Thank you for taking the time to leave your review and for your balanced feedback regarding the Prestige Recliner Chair.
We’re pleased to hear you were happy with the customer service and that you’re finding the chair comfortable overall.
We also appreciate your comments about the delivery expectations, assembly instructions, and the manual headrest which we have fed back to the website team for amendment.
If you need any help with assembly or have any questions as you continue using the chair, please don’t hesitate to get in touch and we’ll be happy to help.
Furn-On Customer Services
Nice design and quality furniture
Nice design and quality furniture, very pleased with the cupboard and table I bought. Good packaging too and very quick delivery.
January 19, 2026
Reply from Furn-On
Hi Mr Pantea,
Thank you for your 5-star review!
We’re delighted to hear you’re pleased with the design and quality of your Cotswold Oak Shoe Cupboard, and that delivery was quick with good packaging.
Furn-On Customer Services
Very happy with the Nevada 4 drawer…
Very happy with the Nevada 4 drawer dressing table and the 5 drawer narrow chest. Well made and easy to assemble.
January 21, 2026
Reply from Furn-On
Hi Nigel,
Thank you for your review!
We’re delighted to hear you’re happy with your Nevada bedroom furniture.
We really appreciate your feedback.
Furn-On Customer Services
Lovely chair
Lovely chair. Good quality and competitive price. Husband, being tall, found this chair to be high enough. Didn’t have to wait very long for delivery which was carried out on a Sunday afternoon at no extra cost to our lounge. Three screws out four went in well but fourth no way at all. But is stable and comfy.
January 14, 2026
Reply from Furn-On
Hi Mr Bond,
Thank you for your 5-star review!
We’re delighted to hear you’re pleased with the quality, comfort, and height of the chair, and that delivery was quick and convenient.
We also appreciate you mentioning the assembly point, that’s useful feedback, and if you need any more assistance or replacement fixings, our team would be happy to help.
Furn-On Customer Services
Ordering was simple and delivery was…
Ordering was simple and delivery was timely. Goods well packed on arrival and all parts were in the box. Would recommend.
January 9, 2026
Reply from Furn-On
Hi Mrs Perren,
Thank you for your 5-star review!
We’re pleased to hear ordering was straightforward, delivery was on time, and everything arrived well packed and complete.
We really appreciate your recommendation.
Furn-On Customer Services
This company was A pleasure to deal…
This company was A pleasure to deal with.
Even replied to my e-mails when shop/store was closed
January 7, 2026
Reply from Furn-On
Hi Steve,
Thank you for your 5-star review!
We’re delighted to hear you found us a pleasure to deal with and that our team was able to respond to your emails promptly, even outside of store hours.
We really appreciate your kind words.
Furn-On Customer Services
Great items and delivered on time
January 5, 2026
Reply from Furn-On
Hi,
Thank you for your 5-star review!
We’re pleased to hear you’re happy with the items and that delivery was on time.
We really appreciate your feedback.
Furn-On Customer Services
Service was great
December 15, 2025
Reply from Furn-On
Hi Anthony,
Thank you for your 5-star review! We’re pleased to hear you had a great experience with our service.
Furn-On Customer Services
Very well made product
Very well made product. Packed extremely well and delivered by an excellent courier who communicated very helpfully about their planned delivery. The small TV stand is perfect for what I required and frankly is better than I was expecting at a very reasonable price.
December 12, 2025
Reply from Furn-On
Hi David,
Thank you for taking the time to leave such a detailed review.
We’re delighted to hear you’re pleased with the quality of the TV stand, the packaging, and the delivery service.
We really appreciate your kind words.
Furn-On Customer Services
Dining seating bench
Over the moon with this product, fits perfectly under my dining table, so great for saving space while creating seating. Lovely finish, looks lovely and is solid and comfortable. Service was great and item arrived in the time frame given. Nothing here to complain about
December 1, 2025
Reply from Furn-On
Hi Samina,
Thank you so much for your wonderful 5-star review! We're delighted to hear that your new dining bench fits perfectly under your table and helps save space while still providing comfortable, solid seating.
It’s great to know you’re pleased with the finish, the service you received, and the delivery timeframe. We really appreciate you taking the time to share your experience.
If you ever need anything else, we’re always here to help.
Many thanks
Furn-On Customer Services
I ordered a self assembly coffee table…
I ordered a self assembly coffee table on line. I was a bit unsure about the quality but I can confirm that I am well pleased with my purchase it was easy to assemble and it looks great
December 5, 2025
Reply from Furn-On
Hi Mr Marriott,
Thank you for taking the time to leave your feedback.
We’re delighted to hear that your coffee table was easy to assemble and that you’re pleased with the quality and appearance.
We always aim to provide clear instructions and great products, so it’s fantastic to know your expectations were met.
Furn-On Customer Services
Easy to order and great customer…
Easy to order and great customer service, nice products and fast delivery, communication was also great.
December 3, 2025
Reply from Furn-On
Hi Stephen,
Thank you for your review!
We’re really pleased to hear you found the ordering process easy, delivery fast, and our customer service and communication helpful.
Thanks again
Furn-On Customer Services
Excellent service from Tony
Excellent service from Tony. Quick response to my enquiry and the only company who would arrange shipping to the Isle of Wight.
October 30, 2025
Unprompted review
Reply from Furn-On
Hi,
Thank you for your 5-star review!
We’re really pleased to hear you received excellent service and that our team were able to respond quickly and arrange shipping to the Isle of Wight. We really appreciate your feedback!
Furn-On Customer Services
Reply from Furn-On
Hi Christian,
Thank you for your 5-star review!
We’re really pleased to hear you’re happy with the product and found it great value compared to elsewhere.
Furn-On Customer Services
Two seater settee at a steal price.
Bought a two seater settee & for the price it was a steal & a bigger steal when you get free delivery thrown in as well. I’ve seen the same settee on different sites for hundreds of pounds more. And it’s really comfortable with a high back, which is hard to find nowadays . I’ll be back.
November 17, 2025
Reply from Furn-On
Hi Mr Johnson,
Thank you for your review for the fantastic 5-star feedback!
We’re delighted to hear you’re so pleased with your new two-seater sofa and that you found it such great value compared to elsewhere.
We look forward to welcoming you back again!
Furn-On Customer Services
Poor quality for the cost of the item
The product did not match up to my expectations.
Poor quality and not good value for money for the price paid.
November 3, 2025
Reply from Furn-On
Hi Philip,
Thank you for taking the time to leave your feedback, and we’re sorry to hear the item didn’t meet your expectations. This isn’t the experience we aim to provide.
If you feel you need any further help with your order, please get in touch.
Furn-On Customer Services
Reply from Furn-On
Hi David,
Thank you for your review and feedback around your bed.
We're glad everything went well overall, and we appreciate you letting us know about the assembly instructions. We’ll pass this on to the manufacturer to help improve clarity for future customers. If you need any guidance or help with your item, we’re always here to assist.
Furn-On Customer Services
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