I bought the TV stand Comfivo Citrus II. It's beautiful and instructions were easy to follow for assembly. A drill is required. Only reason I'm not giving 5 stars is because delivery was delayed. I... See more
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Review summary
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The customer service was good ,offering me a discount as the chair was advertised as next day delivery ,but they couldn't do that after I,d placed the order. The chair,Prestige, swivel recliner is OK... See more
Company replied
Good service, easy to contact, little mix up as to when furniture would be delivered but promptly corrected. Delivered exactly on time.
Company replied
Delivery was on time. Only one man who found the parcels very heavy. He did manage to do it alone.
Company replied
Company details
Written by the company
Elevate your living space with Furn-on.com, where finding the perfect piece is as simple as a few clicks. We are a trusted online store offering a wide selection of furniture for every room in your home. Whether you’re searching for a plush, statement sofa for your lounge or a serene, stylish bed frame for your sanctuary, our selection bridges the gap between timeless classics and modern trends. At Furn-on, we prioritize a seamless shopping experience and attentive service to help you create a space you love.
Contact info
United Kingdom
- +44 7458 029900
- info@furn-on.com
- www.furn-on.com
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Happy days
Great quality product delivered in agreed time great communication would highly recommend thank you
March 23, 2025
Reply from Furn-On
Thank you Matthew!
We are delighted to hear you’re happy with your new Bench and our service.
If you ever need anything else, we’re here to help.
Enjoy your new furniture!
Furn-On Customer Services
Highly recommend this company
Just superb, really friendly service around the delivery, super efficient… would really recommend them.
March 23, 2025
Reply from Furn-On
Thank you so much, Pimmy!
We're thrilled to hear you had a superb experience with us, it means a lot to know we hit the mark.
We appreciate your recommendation.
Furn-On Customer Services
Nice quality furniture at a fair price
Nice quality furniture at a fair price
Good communication and delivery information.
Would recommend
March 14, 2025
Reply from Furn-On
Thank you Dorothy!
We're glad you're happy with the quality and value of our furniture.
It is also wonderful to hear that our communication and delivery updates met your expectations.
Thanks again
Furn-On Customer Services
Excellent customer service
Excellent customer service
Fantastic quality
Everything from start to finish went smoothly
Fast delivery
March 14, 2025
Reply from Furn-On
Thank you Claire!
We’re thrilled to hear you had such a great experience with us.
Enjoy your new sofas.
Furn-On Customer Services
telephone table…
when looking for my telephone table came across furn on , not ever heard of this company I was a little concerned about buying. BUT how wrong can one be. highly recommend , great service throughout .
March 19, 2025
Reply from Furn-On
Hi Peter,
Thank you so much for your kind words!
We totally understand your initial reluctance and we’re delighted that we could help you.
It’s wonderful to hear that you’re happy with your telephone table and our service.
Thank you
Furn-On Customer Services
I don’t usually leave reviews but feel…
I don’t usually leave reviews but feel compelled to share my experience. Firstly, our delivery was delayed, and when we contacted their customer service team, we were told that the delay was beyond their control, despite their website stating that delivery would occur within two working days. Ours took over a week to arrive.
The situation worsened when we received a faulty wardrobe. After making extensive complaints and highlighting the issues to the company, they failed to acknowledge our concerns or assist us in resolving the problem. I advise caution when purchasing items from them and recommend taking their claims with a grain of salt.
Update since the last reply: I appreciate that you acknowledged the delay in delivery and that you've misled customers. However, your customer service team could have communicated this more effectively instead of being dismissive and rude.
Additionally, regarding my credit card company's statement about the wardrobe not being faulty, that is not accurate. We chose not to engage further with your company and decided against completing the excessive paperwork that came with the refund process. Please ensure you have the facts correct.
Lastly, we do not require any further assistance and will not be making any future purchases from your company. Thank you.
October 19, 2024
Unprompted review
Reply from Furn-On
Hi John,
Thank for taking your time to share feedback of your order delivered in October.
Having reviewed your order we can see that there was a delay with delivery and apologise for this. Your delivery had initially been planned for a 1 person service which was subsequently amended to a 2 person delivery team who, whilst completing delivery in less than a week, did take 4 working days instead of the advertised two. We were contacted at the time by yourself and acknowledged this was over the advertised lead time. Since your order was placed in October, we have amended our delivery offering in conjunction with our 2 person delivery team in an effort to further reduce this lead time and avoid your situation from occurring.
With regards to the faulty wardrobe you advised you received, we can confirm that there were a number of e-mails communicated with reference to the issue you were encountering and how to resolve this. Regrettably it appears there was a lack of engagement in terms of the solutions proposed and therefore we were unable to resolve the issue encountered. We can see that you had attempted to get help from your credit card company who also agreed that the product was not faulty.
If you wish to receive any further assistance in resolving the problem you have had with the assembly, please get in touch with our team directly and we would be happy to help.
Thank you
Furn-On Customer Services
Reply from Furn-On
Thank you so much for your kind review Mrs. King!
We're delighted to hear that your furniture arrived on time and that you love it.
If you ever need anything else, we're always here to help
Furn-On Customer Services
Even though we received 9.40 pm they…
Even though we received 9.40 pm they where very helpful and had to unpack out side, but all went well and the furniture is very nice and hope it wears well.
February 21, 2025
Reply from Furn-On
Thank you so much for your kind review, Susan!
We're glad to hear that our team was able to assist you, albeit a little late in the day.
We hope you love your new sofas and if you ever need anything, don't hesitate to get in touch.
Furn-On Customer Services
Very smooth ordering and delivery
Very smooth ordering and delivery
Courtesy call to confirm delivery date and options was nice
February 19, 2025
Reply from Furn-On
Hi Stephen,
Thank you for your fantastic 5-star review!
We're pleased to hear that you had a smooth ordering and delivery experience. We always strive to provide excellent service, and we're glad you appreciated the courtesy call.
If you ever need anything in future, we're happy to help!
Furn-On Customer Services
Reply from Furn-On
Hi Rebecca,
Thank you for your wonderful review! We're so glad you’re happy with our products, prices, and speedy delivery.
Furn-On Customer Services
Quick delivery
Quick delivery, but left it on driveway in the rain and dark. No help to get it in the house.
February 14, 2025
Reply from Furn-On
Thank you for your feedback.
We're glad you received your delivery quickly, but we’re sorry to hear about the experience with the drop-off. We have checked the tracking and can see the delivery was too large to fit through your front door.
We shall be discussing this with our couriers to work with them and ensure there is a solution going forward.
Thank you for bringing this to our attention.
Furn-On Customer Services
Excellent service
Hassle free good communication for delivery excellent service and product
January 31, 2025
Reply from Furn-On
Thank you so much, Brandon, for your 5-star review!
We're delighted to hear that you had a hassle-free experience with great communication and excellent service. Your kind words mean a lot to us, and we hope you enjoy your new furniture.
If you need anything in the future, we’re here to help!
Furn-On Customer Services
Reply from Furn-On
Hi Sheila,
Thank you so much for your 5-star review!
We're pleased to hear that you had a great experience with our customer service and that you're happy with the quality of your product.
Your kind words mean a lot to us!
If you ever need anything else, feel free to get in touch. Enjoy your new furniture!
Furn-On Customer Services
Customer service is excellent
Customer service is excellent. Emma and Tony need a pay rise! All questions answered. Delivery was a few days late but the weather and my location were more than acceptable reasons. Items ordered were just what I expected and arrived packed very well.
January 21, 2025
Reply from Furn-On
Hi Peter,
Thank you for your fantastic 5-star review!
We're delighted to hear that you were happy with our customer service—we shall pass on your kind words.
We appreciate your patience with the slight delay, and it's great to know your order arrived well-packed and just as expected. If you ever need anything else, we’re always happy to help!
Furn-On Customer Services
Reply from Furn-On
Thank you so much, Wendy!
We're thrilled to hear you're happy with your table and our service. Enjoy your new purchase!
Furn-On Customer Services
Furn on don't like negative feedback at all
I posted some negative feedback on their FB page and as soon as I did it, my feedback was removed. And what is worse, my "access" to their FB has been blocked, so I can only see their FB when I am logged off FB. Constructive feedback? Furn-on should learn to deal with criticism.
January 9, 2025
Unprompted review
Reply from Furn-On
Hi Rodrigo,
Thank you for taking your time to share your experience. We appreciate any level of feedback, both positive and negative. Where there is negative feedback, this helps ourselves to learn from this experience and how we can improve.
I have checked with the team and the issue with our Facebook page was that comments were spammed on multiple links which is not helpful to anybody. As a result, the access to this page was removed in line with our social media policy.
If you require any further assistance, please get in touch with the team directly.
Thank you
Furn-On Customer Services
Just great service ,delivery with …
Just great service ,delivery with in 3 days with be using you again
January 17, 2025
Reply from Furn-On
Hi Andrew,
Thank you so much for your kind words!
We're thrilled to hear you enjoyed our service and speedy delivery.
We look forward to helping you again soon!
Furn-On Customer Services
Happy customer Delivery was smooth from start to…
Delivery was smooth from start to finish,product 4 door wardrobe was superb quality for the price,£289,much cheaper than ikea,and much better quality.
January 10, 2025
Reply from Furn-On
Hi David,
Thank you for your kind words!
We're thrilled to hear that you're happy with your 4 door wardrobe and that the delivery process went smoothly from start to finish.
We’re especially glad that you found the quality of the wardrobe to be superb and at a great value.
If there’s anything else we can assist you with or if you’re looking for more furniture, we’d be delighted to help.
Thanks again
Furn-On Customer Services
3 items of furniture purchased
3 items of furniture purchased. Within 2 years all have bloomed with mould. No other mould in the property, so can only assume these got damp at some point before sent.
January 12, 2025
Unprompted review
Reply from Furn-On
Hi Andy,
Thank you for sharing your feedback. We're very sorry to hear you are unhappy with the furniture you purchased.
Quality and customer satisfaction are our top priorities and therefore we’d be keen to investigate this further. To do so, please contact our customer service team and we’ll do our best to assist you.
Thank you
Furn-On Customer Services
Great quality product
Very quick delivery...Good communication of delivery time slot..excellent quality product and reasonable price
December 31, 2024
Reply from Furn-On
Thank you so much for your kind words, Thomas!
We're thrilled to hear that you had a great experience with our delivery service and communication.
We hope to help you again soon!
Furn-On Customer Services
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