Furnished Finders Customer Service was horrible. They are just host the platform. thats it. Our landlord was a NIGHTMARE. She told us she lived 3 hrs away and we would have the two rooms we rented... See more
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Company details
- Short Term Apartment Rental Agency
- Apartment Rental Agency
- Furnished Apartment Building
- Holiday Apartment Rental
- Vacation Home Rental Agency
Written by the company
Furnished Finder is the trusted leader in mid-term rentals. We are the go-to-source for millions of traveling professionals and families seeking monthly furnished rentals across the country with over 275,000 listings. Unlike other rental platforms, we don’t interfere with your bookings. No commissions, no booking fees. You charge what you want, when you want, and decide who stays at your property every time. Simply pay an annual subscription fee and receive unlimited inquiries and tenant leads for your rental. List your property today! . For more information, visit www.furnishedfinder.com.
Contact info
8200 N Mopac Expressway Suite 320, 78759, Austin, United States
- 661-489-5907
- customerservice@furnishedfinder.com
- www.furnishedfinder.com
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Scam
I have used the site in that I will meet property owners through it and rent from them while traveling, off the site. But. When I realised the CEO was an ex Expedia person, I stopped using them based on that and an experience I had. Additionally, they put up fake listings or allow others to do so; listings that are not available and not going to become available and are rented out long-term or non existent; they leave them up there as false advertising. These individuals are the lowest forms of life, the common scammer and internet burglar.
All I got were scam contacts.
All I got were scam contacts from my listing. Then it turns out you can't delete your listing, and you can't delete your credit card from their payment system. Very scammy.
Furnished finder Sucks.
Furnished finder Sucks.
Never got any rentals and they wouldn't refund my second year after 2 hours after renewal.
VRBO much Better.
I did all the work and listed my…
I did all the work and listed my property. I did not get more than one travelling medical professional. Not one tenant could pass the application. This bussiness was a complete waste of time. The support staff try to help, but there is nothing that they could do. They are hard to understand because they do not have English as their first language. So the only thing I recieved for my money was a listing on their site that came to nothing.
Garbage leads garbage site
Don't waste your time or money with these bums. No one is using this site and you might get one scammer lead a month that they end up blocking.
Terrible company
Terrible company. I set up a listing for my rental and never received even a single valid lead. Literally 100% of leads were fake/scams. When I complained they basically said too bad, and wouldn't issue a refund. Don't waste your time and money with this site.
OMG! WHAT A SCAM!!!!
OMG!
this is a scam company... please, please, please, read all of the reviews before committing with them.
When you sign up with them you will be AUTOMATICALLY entered as a AUTORENEWED SUBSCRIPTION, and they will NOT REFUND YOU YOUR AUTORENEWED SUBSCRIPTION FEE, when you see your credit card statement next year.
Advise:
Either you use a disposable credit card
or you delete your subscription and/or card on file next day!
Furnished Finder as a platform for…
Furnished Finder as a platform for owners has poor customer service. They auto renewed my membership even though I no longer need their services. Their message of the auto renewal was sent to my junk mail 3 days before renewal. I wrote on the same day I noticed the charge on my credit card and they refuse to refund me. It is unreasonable to not refund considering they don't give much notice before renewal, especially because my property hasn't been active on the platform since early 2025. I would not recommend this site to anyone.
I was double charged in March and this…
I was double charged in March and this month after sending emails for cancellation. I was provided a link to' turn off subscription' and cancelled but was still charged. They refused to refund the payment. They refused last cycle to refund the payment. The one person I had stay at my home turned into a total nightmare.
Beware of Auto Renewals - Scam
I signed up with them when I became an empty nester to rent out my kids room. I never got any serious request. I ended up taking my listing down after 3-5 months. Apparently they place you on auto-renewals, and charged me the full price. I only noticed when it was out of my bank account. Their response was we sent you an email. I tried to dispute it, they clearly know that I have not had any listings or activity. They refused to give me a refund, that they dont do exceptions. This is horrible and that is stealing from past customers.
Beware of your autorenew!
I'm just coming here to echo other owners' struggles with the autorenew feature. My listing has been inactive for MONTHS and still they pushed the autorenew AND with a fun surprising price increase. Even though I called the day the autorenew happened and charged my card, they refused to budge on their no refund policy.
This company is scamming people
This company is scamming people. Not fully vetting landlords and people are getting scammed by fake landlords and losing their deposits.
Landlords are automatically signed up for ‘auto-renewal’. No reminder email is sent, even though they claim they sent an email. So they will charge you $179 (even if you haven’t used them in months), and claim it is non-refundable. I actually talked to 2 separate CS agents who gave me 2 different dates of when they sent out the reminder email. When I caught them in the lie, the agent went silent and didn’t know what to say.
One Star
One Star. Terrible service, awful follow through, doesn't produce actual tenants.
1. When I asked them to reverse the auto billing they would not. I explicitly told them to not do it next year. I couldn't get on their site to cancel it. In 2025, they did it again and said they can't reverse charges and I should change it for next year. Again, I tried and the link was broken and again I was unable to stop the auto renew. Working with CC co to get charges reversed. Once they have you, they won't let you go.
2. I briefly tried their services, but it is a lot of people asking a lot of questions without any actual action. They weren't reading the rules or didn't care and kept asking if they could bring pets even though it is at the top of my ad that they can't. It was too much effort for little production. Reminds me of selling something on Craigslist and they all just keep asking if the item is available and you can never actually move the item.
Funniest part is that the owners claim they are doing this as some sort of proof they are good Christians. Avoid these hypocrites.
Very unresponsive
Very unresponsive. I was out of country for vacation and locked out of everything. I emailed 5 days ago to get unlocked, they said they will get back to me in 24 hrs and still no response. I signed up months ago and so far all the leads have been scammers as well
They hide their auto renewal policy
They hide their auto renewal policy, claim that they send you an email and warning you a month ahead of them automatically charging your credit card! Plus after a full year of membership we never received one inquiry!
Total waste of time and money. I am turning them in to the state attorney general!
I deployed in Jan 2025
I deployed in Jan 2025, I used furnished finder to list my home. I ended up renting it another way and turned my listing off. Woke up to a charge of $179 when they renewed my listing. I did not realize that they turn it on automatically and have it written that they have a no refund policy. So now I have a service for another year when I won’t be deployed and I’m living in it. Will not be using them again when I deploy in 2027.
Horrible company to work with
Horrible company to work with. One year, nobody enquires about the rental, absolutely no results. I rented the house myself. Customer service sucks. They enroll you automatically and charge $179. They say there is a little box, probably in fine print, that authorized them to take more money from bank account. They will not return any funds. Stay clear of this scam company. If you sign with them, you want to lose your hard earned money. If I can steer even one person away from this company, it’s a great accomplishment. I think they make their money off of doing nothing and just keep re enrolling people and taking their money. It all adds up. Zero stars from me.
Amount of scammers and crazies on this…
Amount of scammers and crazies on this platform, travelers are mostly scams and unverified, if you're a host be extra careful! I go with Airbnb any day over this as at least guest/hosts are verified and airbnb will step if issues.
Landlord stole my deposit
This landlord requested $250 via Zelle, he disappeared after getting my money. He a fraud and a scammer. I have no intention of allowing him to get away with stealing from me. I will make hoim pay fot that dearly.
Extremely ridiculous customer service stealing customer money
It is ridiculous the company charged annual subscription fee with secret ‘auto renew’ without my consent ever while the site provided absolutely no results in the past year. They refused resolving my cancellation & refund request for unauthorized charge right after the auto charge. Unbelievably short-sighted and cheap customer service. Don’t waste your money and time
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