FurnitureboxUK Reviews 

10,254
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,352 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the delivery is exceptionally fast and reliable, often arriving the next day. Consumers also appreciate the sturdy quality and attractive design of the products, noting that items arrive well-packaged and are remarkably straightforward to assemble at home. Some reviewers were not happy with certain product flaws, mentioning issues like broken items, rust, or feeling the internal metal frame through the furniture. However, a few consumers experienced disappointment when items did not last as expected, noting durability concerns or pointing out that the supplied covers required replacements.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the stylish designs, comfort, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting swift next-day arrivals and... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction and appreciation for sturdy... See more

Order

Users describe positive interactions with order, noting an informative website and an easy ordering process.... See more

Service

Consumers find service to be positive, highlighting a smooth, great experience from start to finish.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a Bobby Blue Velvet single folding sofa/chair bed on Sunday 16th August, in preparation for welcoming my sister who was staying with us from 19th August. The chair was delivered on time by a... See more

Rated 5 out of 5 stars

Ordered 6 chairs and a dining room table. The chairs came separately wit no issues. The table came in three separate boxes. On inspection there was one part of the table damaged, called Furniturebox i... See more

Company replied

Rated 5 out of 5 stars

Lovely solid wood bedside cabinets. Feel really sturdy, look great and were packaged really well, ensuring no scrapes or damage in transit. Also, nice that they came fully assembled, made things very... See more

Company replied

Rated 5 out of 5 stars

From start to finish the service was great . The furniture looks amazing. The assembling wasn’t easy but we got there. I do recommend the instructions to be clearer and maybe the screws in indivi... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Decoration and Interior Design Store
  4. Furniture Accessories
  5. Furniture Wholesaler
  6. Kitchen Furniture Store

About FurnitureboxUK

Written by the company

Welcome to Furniturebox – your destination for premium yet affordable furniture that blends value, quality, and style seamlessly. Our range has contemporary designs for living rooms, dining rooms, bedrooms, home offices, hallways, and gardens, all without breaking the bank. We're dedicated to making your dream home a reality without compromising on luxury looks. Experience top-tier products and service, as endorsed by our glowing reviews. Luxury living and budget-friendly prices – that's Furniturebox's commitment.

  • Fast and Free Next-Day Delivery: Enjoy swift delivery on business days, Monday to Friday, to UK mainland. Order by 8pm for next day delivery. Some custom orders (beds and sofas) excluded.
  • Flexible 30-Day Returns: Return unused items within 30 days of delivery, with most items eligible for free courier collection. Sofas, upholstered beds, and mattresses may incur a collection fee.
  • Exceptional Customer Service: Our Customer Experience team is here to address inquiries and resolve issues promptly.
  • 2-Year Guarantee: Experience peace of mind with our 2-year guarantee on most of our products. Guarantee ensuring lasting satisfaction.

Shop with confidence at Furniturebox!

Free Next Day Delivery!*

Fast and Free!

*Next-day delivery is available on UK mainland orders placed before 8PM, Monday to Friday. Larger items, such as beds and sofas, may have different delivery times

Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(10,254)

1,265 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to order

Easy to order. Great website. Colours are true. Quick delivery. Excellent packaging.

July 10, 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hello Wendy,

Thank you for your order and kind feedback.

We are pleased to hear that you are happy with your experience including the ease of ordering and quick delivery. It is also great to hear that the colour is as expected and you are happy with the packaging.

Thank you again for choosing us, we hope to welcome you again soon, please do let us know if you have any questions.

Best wishes,

The Furniturebox Team

Rated 5 out of 5 stars

Dining chairs

I ordered two dining chairs
Which arrived two days later as per their emails . Great communication and Free delivery 🚚

July 13, 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hello Gavin,

Thank you for your order and kind feedback.

We are pleased to hear that your dining chairs arrived on time as per our communication. We pride ourselves in offering our quick delivery service with free delivery, so your feedback is most appreciated.

Thank you again for choosing us, we hope to welcome you again soon, please do let us know if you have any questions.

Best wishes,

The Furniturebox Team

Rated 5 out of 5 stars

Value for money

Value for money, product delivered on time.

July 13, 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hello Debbie,

Thank you for your order and kind feedback.

We are please to hear that your order arrived on time and that you are pleased with the value for money.

Thank you again for choosing us, we hope to welcome you back soon, please do let us know if you have any questions.

Best wishes,

The Furniturebox Team

Rated 5 out of 5 stars

Great product

Great product. Easy to essemble, quick delivery. Really pleased with my 6 bar stools, they've added the final touch to my new kitchen.

July 13, 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi Louise,

Thank you for your order and your kind feedback.

We are pleased to hear that your order arrived safely and was easy to assemble with a quick delivery. It is great that they have added the final touch to your new kitchen.

Thank you again for choosing us, we hope to welcome you again soon, please let us know if you have any questions.

Best wishes,

The Furniturebox Team

Rated 5 out of 5 stars

Perfectly packed with lots of…

Perfectly packed with lots of protection. Table and chairs in perfect condition, and are good quality. Would absolutely 💯 % recommend. Very fast service, fabulous 👌 👏

July 13, 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi Mary,

Thank you for your order and for your kind feedback.

We are pleased to hear that your order arrived well packed and in perfect condition, this is fantastic news. It is also great to hear about the fast and efficient service you received.

Thank you again for ordering with us, we hope to welcome you again soon, please do let us know if you have any questions.

Best wishes,

The Furniturebox Team

Rated 5 out of 5 stars

Quality of product good Fast delivery…

Quality of product good Fast delivery Easy to follow assemble instructions

July 13, 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi,

Thank you for your order and for your kind feedback.

We are pleased to hear that you are happy with the quality of your order, and the fast delivery that you experienced. It is also great to hear about the simple assembly following the instructions.

Thank you again for your order, we hope to welcome you back soon, please do let us know if you have any questions.

Best wishes,

The Furniturebox Team

Rated 5 out of 5 stars

Excellent value quick delivery

Excellent value quick delivery
Far better value and style compared to completion
Very happy with purchase shame for your company you are not more shown on web search
Found you by luck with google photo search
Recommend 100%

July 13, 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi Ray,

Thank you for your order and for your kind feedback.

We are pleased to hear that you are happy with the excellent value and quick delivery, this is fantastic to hear. Your feedback regarding value and style is also most appreciated, as we aim to ensure that all of our customers are satisfied.

Thank you again for shopping with us, we hope to welcome you back soon, please do let us know if you have any questions.

Best wishes,

The Furniturebox Team

Rated 5 out of 5 stars

Great service all round

Very quick delivery. Contacted customer services to change delivery date and they sorted it no problem. Table and chairs were very well packaged, easy to put together and really great quality. Very pleased 😌

July 13, 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi Karen,

Thank you for your order and for your kind feedback.

We are pleased to hear that you are happy with your experience, and that we were able to amend your delivery effortlessly for you to receive it. It is also great to hear that the quality is as expected.

Thank you again for shopping with us, we hope to welcome you back soon, please do let us know if you have any questions.

Best wishes,

The Furniturebox Team

Rated 5 out of 5 stars

Great table

Great table. Arrived safely packaged. Easy to put together. I am very pleased with my purchase.

July 12, 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi,

Thank you for your order and for your kind feedback.

We are pleased to hear that your order arrived safely packaged, and that it was easy to put together, this is fantastic news. We are also happy to hear that you are pleased with your purchase.

Thank you again for shopping with us, we hope to welcome you back soon, please do let us know if you have any questions.

Best wishes,

The Furniturebox Team

Rated 5 out of 5 stars

Next day delivery was excellent.The set…

Next day delivery was excellent.The set of chairs were easy to assemble with clear instructions.They were packaged well.The chairs are very comfortable, stylish and good value for money

July 10, 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi,

Thank you for your order and for your kind feedback.

We are pleased to hear that your next day delivery service was seamless, and so was the assembly of your order. It is also fantastic to hear that the chairs are comfortable and stylish in your home.

Thank you again for shopping with us, we hope to welcome you back again soon, please do let us know if you have any questions.

Best wishes,

The Furniturebox Team

Rated 5 out of 5 stars

We've ordrered from furniture box a few…

We've ordrered from furniture box a few times, first time we had issue with broken mirror on arrival. It was very quickly resolved so customer service spot on. Just recieved my beautiful table and chairs absolutely stunning.will definately be a repeat customer. 👍

July 10, 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hello Paul,

Thank you for your order and for your kind feedback.

We are sorry to hear that you had an issue with your initial delivery, this can sometimes happen but we endeavour to resolve these issues as quickly as possible, so we are glad to hear that this was the case!

It is also fantastic to hear that your recent delivery was effortless and you are happy with how it looks.

We look forward to welcoming you back soon, please do let us know if you have any questions.

Best wishes,

The Furniturebox Team

Rated 5 out of 5 stars

Mirrored Bedside Tables

Bought 2 mirrored bedside tables a few years ago and unfortunately one was damaged by my daughter was so pleased to see they were still on sale so I could porches another to match rather than finding two more. The order process was easy and delivery exceptionally fast

July 10, 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi,

Thank you for your order and for your kind feedback.

We are sorry to hear that one of the bedside tables was damaged, but it is great to hear that you were able to order another one of these and receive a smooth and effortless experience and delivery.

Thank you for shopping with us again, and we hope to welcome you back soon, please do let us know if you have any questions.

Best wishes,

The Furniturebox Team

Rated 5 out of 5 stars

Prompt delivery & a lovely office…

Prompt delivery & a lovely office chair, would use Furniturebox again.

July 10, 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi Maxine,

Thank you for your order and kind feedback.

We are pleased to hear about the prompt delivery and that it was seamless, and also that you are happy with your new office chair!

We look forward to welcoming you back, if you have any questions then please do get in touch. Thank you again for shopping with us.

Best wishes,

The Furniturebox Team

Rated 5 out of 5 stars

Everything was great thank you

Everything was great thank you

July 8, 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi Ian,

Thank you for your order and kind feedback.

We are pleased to hear that your order was received seamlessly and that you are happy with it. We hope to welcome you back again soon, please do let us know if you have any questions.

Best wishes,

The Furniturebox Team

Rated 5 out of 5 stars

Bobby Green Jumbo Corduroy Double Folding Sofa Bed

We ordered the Bobby Green Jumbo Corduroy Double Folding Sofa Bed. It wasn’t in stock for while and the release kept getting delayed. However when it was back in stock, it came next day and the quality is amazing, very comfy for guests and a lovely colour!

May 21, 2026
Unprompted review
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi Jamie,

Thank you for your order and for the kind feedback regarding your overall experience.

We are really pleased to hear that once stock arrived with us, the delivery was seamless and effortless, it is also fantastic to hear how happy you are with the quality. We aim to be transparent and ensure that stock arrives and is despatched as quickly as possible, it is brilliant to hear that your guests also love it!

Thank you again for shopping with us, we hope to welcome you back soon, please do let us know if you have any questions.

Best wishes,

The Furniturebox Team

Rated 5 out of 5 stars

I like to take this opportunity ,you…

I like to take this opportunity ,you made my house a home quality staff fast delivery 🚚

July 9, 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi Imelda,

Thank you for your order and for your kind feedback.

It is wonderful to hear that we made your house a home after receiving your order, this is fantastic, it is also brilliant to hear that your delivery was seamless and easy, this is what we strive for.

Thank you again for choosing to shop with us, we hope to welcome you soon, please do let us know if you have any questions.

Best wishes,

The Furniturebox Team

Rated 5 out of 5 stars

Furniture delivered on time

Furniture delivered on time. Easy to put together and good quality. V pleased

July 7, 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi Al,

Thank you for your order and for your kind feedback.

We are pleased to hear that your furniture was delivered on time, and easy to put together, this is fantastic news. Also, we are glad that the quality is as expected.

Thank you again for ordering with us, we hope to welcome you back soon, please do let us know if you have any questions.

Best wishes,

The Furniturebox Team

Rated 5 out of 5 stars

Great product

Great product , bought for my 15 year old son ,fastest delivery.

July 9, 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi Mona,

Thank you for your order and for the kind feedback.

It is great to hear that you are happy with the order you received, we hope your son is pleased with his new Declan Oak Solid Pine Double Bed Frame!

Thank you again for shopping with us, we hope to welcome you back soon, please do let us know if there is anything we can help with.

Best wishes,

The Furniturebox Team

Rated 5 out of 5 stars

Good value and service

Good value, delivered on time and as described. Self assembly was easy following the guide. Kept informed throughout the order and its delivery

July 8, 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi,

Thank you for your order and your kind feedback regarding your experience.

It is great to hear that your order arrived on time and as described, it is also fantastic to hear that assembly was straightforward when following the guide, along with regular communication regarding the order.

Thank you again for ordering with us, we hope to welcome you back soon, please do let us know if there is anything else that we can help with.

Best wishes,

The Furniturebox Team

Rated 5 out of 5 stars

Careful delivery with regular updates…

Careful delivery with regular updates and lovely dining furniture 👍

July 9, 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi Veronica,

Thank you for your order and for the feedback regarding your experience.

We are really pleased to hear that your experience was seamless and that you are happy with what you have received. Also, it is great to hear feedback regarding regular updates to keep you in the loop, we do our best to give our customers a smooth journey, so this is fantastic to hear.

Thank you again for choosing Furniturebox, we hope to welcome you again soon, please do let us know if there is anything we can help with.

Best regards,

The Furniturebox Team

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