Furniture And Choice Reviews 

30,398
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,215 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently mention that placing orders online is simple and straightforward, while delivery services are consistently prompt, professional, and allow picking convenient delivery dates. People also love the overall furniture quality, noting that the items are very comfortable, solidly constructed, and look fantastic in their homes. Some reviewers were not happy with product defects, specifically mentioning uneven chair legs, poorly fitting components, or split seams on sofas. Consumers additionally noted occasional delivery delays, shipments split across multiple separate days, or missing small assembly hardware such as screws upon arrival.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting that items are well-made and look fantastic.... See more

Delivery service

Customers had positive experiences with the delivery service, often highlighting fast shipping times and... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction with their furniture... See more

Order

People report positive experiences with order processes, highlighting how easy it is to shop online.... See more

Service

Consumers find service to be positive, highlighting a great experience from start to finish with helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We spotted what we were looking for toreplace four tired dining chairs on the website and at a great price so ordered them there and then. They were delivered next day which was brilliant and meant we... See more

Rated 5 out of 5 stars

Great choice. Luxurious feel & look to my bar stools, the green goes so well with the oak island. Pity they don’t swivel. Needs two people to put together. Very happy with ordering, delivery & qu... See more

Rated 5 out of 5 stars

Excellent experience from ordering to delivery. Received up to date delivery tracking and arrived on the correct date and time. Furniture seems good so far, only had the settee set up for one day but... See more

Rated 5 out of 5 stars

We had an excellent experience with Furniture & Choice. We were really pleased with the furniture. The delivery happened on time, The driver & mate were friendly & professional. Apologies for only s... See more


Company details

  1. Furniture Store
  2. Living Room Furniture Store
  3. Sofa Store

About Furniture And Choice

Written by the company

We’re a furniture company that helps you achieve stylish room ideas at feel-good prices. We back it up with fast delivery, free returns, 0% finance, UK customer service and thousands of independent 5-star reviews.

Keep on living with Furniture And Choice.

Browse our range of living and dining furniture at www.furniturechoice.co.uk

Furniture And Choice

Written by the company

How did we do? Good or bad - we'd love to know.
Your feedback helps new Furniture And Choice customers when choosing the perfect item for their home, and it allows us to understand what we're doing well and what we need to work on.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

30K reviews

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Asks customers to review

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Replied to 96% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(30,398)

1,134 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very descriptive brilliant

Very descriptive, pictures at all angles all size details options on delivery I went for driver to assemble and remove all packaging because larder heavy and in two parts so pleased with it Brilliant .

July 22, 2026
Rated 5 out of 5 stars

Fantastic all round

The company was extremely helpful when I had to change delivery date a couple of times due to our house move date moving & they were helpful when I asked if I could change the colour of the sofa. The delivery drivers were lovely and friendly and respectful of the property. Finally the sofa we have received is fantastic. It's comfortable and looks fantastic. We will in future use this company and I have recommended them to friends who have remark on the quality of the sofa.

July 10, 2026
Rated 5 out of 5 stars

Easy to order and pick your own date…

Easy to order and pick your own date for delivery.Delivery drivers messaged 2 days before saying there be delivering on date we had chosen.Then day before gave us a delivery time slot of 2 hours,also rang 30 mins before they were going to deliver sofa.Deliverd sofa they were very polite asked where we wanted it left boxes and took photos.

.We unboxed it and put together in no time at all.Very very pleased with sofa and the ease of ordering etc.Many thanks.

July 17, 2026
Rated 5 out of 5 stars

Delivered to my first floor flat

Delivery time arranged yo suit me. Delivery man helpful and brought deliver to my first floor flat which was VERY important to me - I’m 81 and can’t carry heavy parcels). He offered to carry it to the room it was to go in but my nephew asked for it to be left in the hall for him to unpack and put together.

June 26, 2026
Rated 5 out of 5 stars

From start then communication was…

From start then communication was excellent. When the delivery drivers arrived, they did very well taking the sofas to the desired room. They were very friendly and helpful. The quality of the sofa is excellent quality. Absolutely love it. Assembling was quite easy. Did it on my own as a lady. Thank you Furniture and Choice.

July 17, 2026
Rated 1 out of 5 stars

Refused to deliver to the 2nd floor…

Refused to deliver to the 2nd floor despite advertising they would. Made a lot of nonsense excuses and even when we moved it up ourselves they still wouldn't refund delivery fee. Sell you a £900 sofa but argue over £30 delivery. Profits over relationships.

July 17, 2026
Unprompted review
Furniture And Choice logo

Reply from Furniture And Choice

Dear Samuel,

Thank you for taking the time to leave us a review and I am sorry to hear you are dissatisfied with the service from our courier.

Having reviewed your order I can see that the drivers assessed the access to the 2nd floor and found that the items would not fit without causing damage to the property.

The drivers agreed with you to leave the items in the garage, as opposed to having them returned to us.

Kind regards,
Ben
Customer Service Team Manager

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery. Chairs exactly as described and look great. Only just started using them, so hopefully they will last well.

July 9, 2026
Rated 5 out of 5 stars

Lovely chairs!

Lovely chairs, stylish, well made and comfortable. I’m very happy with them.

Unfortunately the delivery company made the purchase a nightmare. I had short notice of an AM arrival and cancelled an appointment. Then I was told the driver was delayed. Then I was told the chairs weren’t on the vehicle. And then I was told they would arrive that afternoon. At 6pm I was told I wasn’t in. I was. The following day my four chairs were delivered throughout the day by three different drivers. Another day waiting in.

July 8, 2026
Rated 5 out of 5 stars

The delivery of the sofas was accurate…

The delivery of the sofas was accurate and on time, arriving within the agreed delivery window. The quality is excellent, and placing the order was easy and straightforward. The price was reasonable, although it would have been more convenient if it had been £1,000 instead of £1,099.

July 7, 2026

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