Furniture Clinic Reviews 

15,071
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,761 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt delivery and the high quality of the products, which work wonders on leather and wood. Shoppers frequently point out the helpful staff and efficient ordering processes that make projects smooth and satisfying. People note that items like the furniture kits and restorers are easy to use and yield fantastic results, making old items look brand new. However, some people mentioned delivery delays or encountering items being out of stock after payment. Some reviewers were not happy with specific items, noting unexpected damage or missing application features on sealants.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items like leather balms, stains, and... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent results on wooden and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently noting that parcels arrive promptly and... See more

Service

Consumers find service to be positive, highlighting great communication and professional assistance.... See more

Order

People report positive satisfaction with the order experience, highlighting that the process is consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Read excellent reviews, so decided to purchase fabric protector. Communication excellent, arrived on time. Product easy to use, except trigger difficult to manage, no nasty overpowering smell. One bot... See more

Rated 5 out of 5 stars

Furniture Clinic has been around for a long time, as have I. It’s only recently that I decided to change my supplier of leather restoration products etc.. because old habits die hard. However, it be... See more

Rated 5 out of 5 stars

Always top quality products, knowledgeable staff and speedy postage. I wouldn't use any other products on my leather sofa, it looks brand new every time I use the leather care. I recently used the spr... See more

Rated 5 out of 5 stars

We watched the Youtube demo and followed the instructions The cleaner and protective cream treatment has really done an excellent job, and our 25 year old Natuzzi leather 3 piece is looking fantas... See more



Company details

  1. Do-it-Yourself Shop

Written by the company

We specialise the the care and restoration of leather, fabric and wood items. We offer both DIY products (accompanied by expert advice) and a professional nationwide repair service. We always put the customer first and strive to offer the best care possible so if you need anything please don't hesitate to contact us!


Contact info

4.8

Excellent

TrustScore 5 out of 5

15K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(15,071)

1,706 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service…

I rang through my order very close to cut off point for next day delivery but it made it to my door for the following morning much appreciated as would've been short on colour to finish customer service. Customer service peeps on phone are always so helpful thank you ☺️

August 6, 2026
Rated 5 out of 5 stars

Excellent company

Excellent company, the product is great. High quality customer service and support.
The delivery was very fast and the information accurate.

April 9, 2026
Rated 5 out of 5 stars

Revamping an oxblood colour chesterfield

After inheriting my grandparents beautiful chesterfield sofa I was a bit dubious about attempting this myself. I couldn't find any reviews regarding using this on an oxblood sofa, so after lots of research and number videos watched I decided on the maroon colour. I followed all the instructions to the letter and am so so pleased with the result. It didn't change the colour of the sofa but coloured the dried cracks and the whole sofa feels fresh and new again! I used their 'Leather Ultra Clean', 'Leather Recolouring Balm'in maroon and 'Leather Protection Cream'

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great product

The instruction were clear and accurate. It was easy to mix and apply. Following the instructions that less is better.

August 4, 2026
Rated 2 out of 5 stars

This product is no better nor no worse…

This product is no better nor no worse than many others I’ve used. It is a little more expensive. It is advertised as 48 hours delivery. It wasn’t. On the day I was expecting it to arrive I received a text from Amazon to say it would arrive in two days.
I cannot see where to respond to Tammy’s reply so I’ve added it here:
I ordered on the 3rd August. The request to respond also stated this. On the 5th August I received a text from Amazon to say the parcel would be delivered in 2 days. That’s not 48 hour delivery.

August 3, 2026
Furniture Clinic logo

Reply from Furniture Clinic

Hi Warwick,
I'm sorry you were unhappy with your delivery. Your order was dispatched on the 4th and delivered on the 6th, which is in line with our free 2 working delivery schedule.
If you need delivery quicker in the future we do also offer a next day, payable service.
Kind Regards
Tammy

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