Furniture Village - Ruislip Reviews 1,900

TrustScore 5 out of 5

4.8

Ruislip Retail Park, Victoria Road, HA4 0QE South Ruislip, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We were served by Mr Rajesh Reddy, such a pleasant, kind and professional consultant, he helped us find exactly what we wanted, we are extremely happy with his service. Thank you so much!

Rated 5 out of 5 stars

Essa was a great help in store with our selection of sofa. He helped us talk through the finance options and the speedy delivery options that we had. I couldn’t recommend Essa more

Rated 5 out of 5 stars

The staff were really helpful and friendly. Didn’t keep pushing us, a couple of conversations with different staff and then decided what pair of dining chairs we wanted to purchase. A great shopping e... See more

Rated 5 out of 5 stars

Great delivery experience. Team with good attitude, respected my property, took shoes off. Good at spotting items which could potentially get damaged (like photos on the wall) and removing them ou... See more


Company details


Contact info

  • Ruislip Retail Park, Victoria Road, HA4 0QE, South Ruislip, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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Rated 5 out of 5 stars

amazing store experience

Essa was a great help in store with our selection of sofa. He helped us talk through the finance options and the speedy delivery options that we had. I couldn’t recommend Essa more

August 30, 2025
Unprompted review
Rated 5 out of 5 stars

We were served by Mr Rajesh Reddy

We were served by Mr Rajesh Reddy, such a pleasant, kind and professional consultant, he helped us find exactly what we wanted, we are extremely happy with his service. Thank you so much!

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Explained everything really well, supportive and friendly customer service. They have great offers and really take the time to ensure your needs are met

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Sofa bed review Ruislip Furniture village

I had a fantastic experience with a wonderful young lady, in furniture village Ruislip. Sonia is a great salesperson, lots of knowledgeable information, she made me feel really comfortable. I would highly recommend her & will come back in the future.

April 6, 2026
Unprompted review
Rated 1 out of 5 stars

I bought this mattress last year and…

I bought this mattress last year and was never informed that it could not be returned once the plastic packaging was opened. The delivery team actually cut the plastic cover themselves during delivery, so it was impossible for me to keep it sealed.

From the first day we used a mattress protector, so the mattress has no damage, stains, or wear marks. Despite this, the retailer refused any return or exchange.

The mattress is extremely uncomfortable and causes pain when sleeping on it.

If customers are not clearly informed about the return conditions before purchase, it puts them in a very unfair position. I would not recommend the Sleepeezee SensaGel 9000 based on my experience.

May 23, 2025
Unprompted review
Furniture Village - Ruislip logo

Reply from Furniture Village - Ruislip

Good afternoon

I am sorry to learn about the discomfort you are experiencing with your mattress and outcome of this. To allow us to look into this further, please send your review, order number, full name, and billing address to myexperience@email.com, so we can investigate the matter further.

Kind regards
Kyraa

Rated 5 out of 5 stars

Excellent customer service

Essa went above and beyond to deliver excellent customer service. We’ve become loyal and repeat customers specifically because we trust him. He has been a great help! 5 star service!

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

5 STARS

We recently purchased the beautiful Avorio table from Furniture Village and had an excellent experience thanks to Rajesh Reddy. From the moment we walked into the store, Rajesh was incredibly welcoming, knowledgeable, and patient.

He took the time to understand exactly what we were looking for and guided us through the different options without any pressure. His advice about the Avorio table was spot on, and we’re absolutely delighted with our choice. The table looks stunning in our home and the quality is fantastic.

What really stood out was Rajesh’s professionalism and genuine willingness to help. He answered all our questions, explained the details clearly, and made the whole purchasing process smooth and enjoyable.

If you’re visiting Furniture Village, we highly recommend asking for Rajesh. His customer service is outstanding and he truly goes the extra mile to make sure you leave happy with your purchase.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service at Furniture Village…

Excellent service at Furniture Village thanks to Rajesh Reddy. He was friendly, knowledgeable, and explained the products clearly, making it easy to choose the right furniture. A smooth, stress-free experience—highly recommended.

March 26, 2026
Unprompted review

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