Futons 247 Reviews

371

•

4.7

Furniture Store

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredible comfort and high quality of the futons and mattresses, explaining that these items provide wonderful support for daily sleep. Shoppers also appreciate the friendly customer service team and the smooth, prompt delivery process that makes ordering entirely straightforward. However, some people mentioned specific issues with the merchandise, stating that certain mattresses felt unexpectedly soft, caved in during use, or suffered from damaged seams shortly after arrival. These occasional setbacks caused noticeable frustration for a small group of buyers who expected better overall durability and consistency from their purchases.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the high quality and comfort of... See more

Quality

Users describe positive interactions with quality, consistently highlighting the comfortable design and... See more

Delivery service

Clients share positive opinions on delivery service, highlighting efficient ordering and prompt arrivals.... See more

Customer service

Consumers find customer service to be exceptionally positive and helpful. Reviewers frequently highlight the... See more

Order

Customers had ambiguous experiences with order processes, noting both efficient service and significant... See more

Reviews shaping this summary

Tatami Mat Purchase Review I’m genuinely impressed with my Tatami Mat purchase. From the moment I ordered, the communication was on point — clear, timely emails updating me on delivery times, n... See more

Company replied

I was sleeping on a soft mattress on an electric adjustable bed when I got a bulging disc in my lower back. Even with physio I was in pain each morning. The monk roll has allowed me to continue sleep... See more

Ordered a single futon mattress for my oak bed frame. Due to personal circumstances, I had to upgrade it to double size futon mattress. I contacted the company two days after my initial order and they... See more

Company replied

Excellent advice from Futons 247 led us to choosing a futon and tatami mats that suit us perfectly. Replacing our bed with the right futon has improved the quality of our sleep and helped with my lon... See more

Company replied

Company details

About Futons 247

Written by the company

About Futons 247

Futons 247 is the internet trading site of The Futon Shop Limited. We are a family company, based in Plymouth, Devon, and have been working with futons and sofa-beds since 1994.

We offer a large range of futons and futon mattresses plus tatami mats and sofa-beds from Danish brands Innovation Living and Karup Design. We can deliver our products throughout the UK and back it up with a commitment to customer service.

Our Mission

Our company has 3 main aims: quality products, amazing service and great value for money! Our aim is to focus on the traditional aspects of futons and we work hard to ensure that all of our products are a high standard. We want our customers to get many good years out of their purchase and to tell all their friends too!

Shop at Futons 247 The Futon Blog Instagram Facebook Pinterest

Contact info

Unit 13 HQ Building, 237 Union Street, PL1 3HQ, Plymouth, United Kingdom
01752 662030
sales@futons247.co.uk
www.futons247.co.uk

4.7

Excellent

371 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Nov 17, 2025

Second purchase

Second purchase, good customer service, and obviously happy with the products!

November 14, 2025

Reply from Futons 247

Mar 17, 2026

Hi SJ - welcome back, you're now a true futon person! Thank you for making a second purchase and for taking the time to leave a review - it makes our day!

Nov 17, 2025

November 14, 2025

Reply from Futons 247

Mar 17, 2026

Thank you, Vivienne!

Sep 2, 2025

Fab product

We went for the futon mattress for our guest bed and it’s a fab product! Firm and supportive without being bullet hard, providing a great nights sleep to all our guests who have tried it. Just a shame about the grumpy delivery operative.

August 22, 2025

Reply from Futons 247

Sep 29, 2025

Hi Matt,
Thank you for taking the time to leave a review, and we're thrilled that you and your guests are loving the product. Our apologies on behalf of the delivery driver; we cannot always guarantee that they're in a good mood that day, but they all still work hard.
Best,
Ellie

Aug 26, 2025

Great quality futon mattress

I bought a replacement futon mattress, lovely colour and very good quality. Very comfortable to sleep on

August 22, 2025

Reply from Futons 247

Sep 29, 2025

Hi there! Thank you for leaving such a lovely review. Enjoy your mattress!

Aug 26, 2025

We're very pleased with the Cocoloc…

We're very pleased with the Cocoloc futon mattress we chose. It is pleasantly firm and comfortable.
We chose the delivery with 2 person courier who delivered the mattress up to the bedroom up narrow and twisty stairs + took the old mattress downstairs.
Peter from Futon 247 responded promptly to our queries.

August 22, 2025

Reply from Futons 247

Sep 29, 2025

Hi Jean,
We love that you're enjoying your Cocoloc - you made a great choice. We'll be sure to pass your kind words on to Peter, who I'm sure will be thrilled.
Best,
Ellie

Aug 25, 2025

Great quality Futon

Great quality Futon, soft but nice and firm, arrived as expected, was kept in the loop as to how long it would take, and I was contacted near the day so I made sure I was in to receive it.

August 22, 2025

Reply from Futons 247

Sep 29, 2025

Hi JD - thank you for leaving a 5 star review!

Aug 13, 2025

August 8, 2025

Reply from Futons 247

Sep 29, 2025

Thank you, Derek. We appreciate you taking the time to leave a review

Jul 7, 2025

We love our new tatami!

We love our new tatami!
Thank you so much for great service and great communication throughout the process! Super helpful team and really clear.
We love our new way of sleeping and really enjoyed the instructional videos about the changing colours of tatami etc.
Thanks for a great service and product!