Have got the Home and fire insurance from them. When claiming from them as there was water leaking from the wall affecting the cabinet, they claim it was not cover. Only water cause by sandstorm and g... See more
Company replied
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See what reviewers are saying
Enquired about whether my helper's insurance covered trips to Malaysia and was promptly clarified by Chris that it was. Thankful for the prompt reply which shaved off concerns about getting another tr... See more
Company replied
I bought a travel insurance plan that covers before and during trip. 1 week before my travel date, i was hit by a car and i have knee fracture and was unable to travel. I put in my claims online and v... See more
Had to purchase out insurance n also to get the start date bring forward . Platform require 3 working days n so we rang the service hotline . Mr harbor Singh took our call n said will make the adjust... See more
Company replied
Company details
- Insurance Company
- Accident Insurance Company
- Disability Insurance Company
- Personal Insurance Company
- Term Life Insurance Provider Company
Written by the company
FWD is one of the top online insurance companies in Singapore. We offer a wide range of insurance solutions from car, travel, maid and life with an instant online quote.
Contact info
6 Temasek Blvd, #18-01 Suntec Tower, Four , 038986, Singapore
- www.fwd.com.sg
4.1
Great
24K reviews
Replied to 58% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy and straight forward to get…
Very easy and straight forward to get travel insurance.
Very competitive pricing. Thank You.
October 9, 2024
Unprompted review
Reply from FWD
Hi Viswa,
Thank so much for the 5-star rating and awesome review!
We're truly delighted for the trust. We try hard to provide the best possible service and products to our customers. FWD believes that insurance should be simple, reliable and direct.
Please know that we are only a phone call, chat or an email away should you have queries or concerns about your policy. We'll be more than happy to help you.
Again, thank you and have a fantastic weekend! :)
Sincerely,
Customer Engagement Team
cancelling my car insurance
I needed to cancel my car insurance for my old car as I hv bought a new car with a diff car insurer.
I called as I hv issue logging in to fwd using SingPass. Koki was the one who answered my queries n promptly advised me on the steps to follow.
Did not expect to b so easy. Just need to send relevant reports to them Koki promptly responded after I sent.
Good service!
December 9, 2024
Unprompted review
Reply from FWD
Hi Chay Kheng,
Thank you for the 5-star rating and your kind appreciation to the service rendered by our dear Koki.
Compliments like these are truly motivating to the team as we strive towards service excellence. We are glad to know that you got the help you needed, and we'll be more than happy to assist you again should you have any concerns.
Thank you once again for trusting us with your insurance needs.
We look forward to serving you again in the future!
Have a very beautiful day! :)
Sincerely,
Customer Engagement Team
Good customer experience with FWD CS staff - Ms Dawn
Hi, I have been facing an issue with renewing my helper insurance policy. Thanks to Ms Dawn from FWD customer services, who helped me resolve the issue and kept giving me updates. I really appreciate her patience and attitude towards the customer.
December 9, 2024
Unprompted review
Reply from FWD
Hi SiHui,
Thank you so much for the 5-star rating and your kind appreciation to the service rendered by Dawn.
Compliments like these are truly motivating to the team as we strive towards service excellence. We are glad to know that you got the help you needed, and we'll be more than happy to assist you again should you have any concerns.
Thank you once again for trusting us with your insurance needs.
We look forward to serving you again in the future!
Have a very beautiful day! :)
Sincerely,
Customer Engagement Team
Truncated fields
The fields to enter the details are truncated making it very difficult to enter via mobile.Very frustrating and time consuming process to keep going back and forth the pages. The payment process is similar
December 6, 2024
Unprompted review
Reply from FWD
Dear Shasitharan Veeraputhiran,
Thank you for being forthcoming in sharing your purchasing experience.
We'd like to extend our apology for the hiccups that you have faced.
We have gotten our IT team to look further on your experience to avoid similar instance in the future.
We thank you for your patience and for choosing FWD.
Wishing you a pleasant day ahead.
Sincerely,
Donna
Customer Engagement Team
Renewal of my helper’s policy
Very easy to renew my helper’s policy
December 3, 2024
Unprompted review
Reply from FWD
Hi Sarah,
Thank you for your wonderful feedback and 5-stars rating.
We strive hard to provide the best possible service and products to our customers and their satisfaction is our reward. We are very grateful for your support, and we are truly glad that your experience had been smooth with us.
Please feel free to contact us should you have queries or concerns about your insurance, and we will be happy to help.
Do have an amazing day! :)
Sincerely,
Customer Engagement Team
Claims process is quick, easy and smooth
On my recent vacation in Japan this Nov, I had a fall and injured my wrist. Worried about the medical treatment in Japan, hassle of making direct call back to Singapore office while I was still touring, I opt to write email to get information on how to make medical claims when I returned to Singapore. Surprisingly I got fast reply the next day.
Due to worries on my injured wrist, I decided to seek treatment the next day in Japan rather than seeking treatment in SG upon return. Able to get clear information from the Customer Engagement Team Ms Aisyah was a relief from my anxiety.
Upon returned from my vacation, I start to make my medical claims through the Claim portal. Although I uploaded all required documents, I still got SMS message asking me for same sets of document to be sent via the email which is no big deal but puzzled.🤔
November 21, 2024
Unprompted review
Reply from FWD
Hi Anna,
We truly appreciate your 4-star rating and positive feedback.
Rest assured that we will maintain what's good and continue finding ways to make things better at FWD; and that on the center of it all will be our customers and how we could make insurance simple, reliable and direct.
Please know that we are only a phone call, chat or an email away should you have queries or concerns about your policy. We'll be more than happy to help you.
Thank you once again and cheers to an awesome day! :)
Sincerely,
Customer Engagement Team
Easy to apply
It was easy to apply for travel insurance even on the day before my trip commenced.
December 2, 2024
Unprompted review
Reply from FWD
Hi Rozilawati,
Thank so much for the 5-star rating and awesome review!
We're truly delighted for the trust. We try hard to provide the best possible service and products to our customers. FWD believes that insurance should be simple, reliable and direct.
Please know that we are only a phone call, chat or an email away should you have queries or concerns about your policy. We'll be more than happy to help you.
Again, thank you and have a fantastic day! :)
Sincerely,
Customer Engagement Team
1) FWD app not working at all 👎🏻👎🏻👎🏻
1) FWD app not working at all 👎🏻👎🏻👎🏻
2) end up bought from browser page, but tried at least 5times only successfully buy it. Stuck several times at / before payment screen
3) No way to keyin friend ref code
4) friend cant even able to retrieve the referral code
5) not even could copy the friend referral
Code to share with friend. Then whats the point to have this up?
November 30, 2024
Unprompted review
Simple renewal process
November 25, 2024
Reply from FWD
Hi Winder,
We truly appreciate your 5-star rating and positive feedback.
Rest assured that we will maintain what's good and continue finding ways to make things better at FWD; and that on the center of it all will be our customers and how we could make insurance simple, reliable and direct.
Please know that we are only a phone call, chat or an email away should you have queries or concerns about your policy. We'll be more than happy to help you.
Thank you once again and cheers to an awesome day! :)
Sincerely,
Customer Engagement Team
Great experience
Easy to understand and navigate through the whole application.
November 26, 2024
Unprompted review
Reply from FWD
Hi Cheryl,
We want to thank you for the kind words you have shared in this review.
At FWD, we are in a mission to change the way people feel about insurance, and believes that insurance should be simple, direct and reliable - as the way it should be. We are so glad that you see our efforts in making this mission possible.
Feel free to contact us for any assistance that you may require and we'll be happy to help you.
Thanks once again and have a lovely day!
Sincerely,
Customer Engagement Team
Best promotion rates
Easy to understand. Easy to process. Good promotion.
November 23, 2024
Unprompted review
Reply from FWD
Hi Low,
We're glad to receive such lovely feedback and 5-star rating from you.
We are committed to change the way people feel about insurance and we're happy that you are letting us know we are on the right track. Thank you so much for your support and for trusting FWD with your insurance needs.
Feel free to contact us for any assistance that you may require, and we'll be happy to help you.
Keep safe and have a wonderful day!
Warm regards,
Customer Engagement Team
Reply from FWD
Hi Peter,
Thank you so much for your positive rating!
It makes us happy that we have your support as an awesome customer. We sincerely appreciate you for choosing FWD and taking the time to share your pleasant experience with us.
Please know that we are only a call, chat or email away should you need our assistance with any queries or concerns.
Again, thank you and have an amazing weekend ahead! :)
Warm regards,
Customer Engagement Team
Well Done FWD
Grace was very prompt, clear, friendly and positive in answering all my enquiries. Well done FWD. Positive call experience.
November 20, 2024
Unprompted review
Reply from FWD
Dear Hiong Tan,
Thank you so much for the 5-star rating and your kind appreciation to the service rendered by Grace.
Compliments like these are truly motivating to the team as we strive towards service excellence. We are glad to know that you got the help you needed, and we'll be more than happy to assist you again should you have any concerns.
Thank you once again for trusting us with your insurance needs.
We look forward to serving you again in the future!
Have a very beautiful day! :)
Sincerely,
Customer Engagement Team
Easy, clear and efficient process
The domestic helper insurance terms and benefits were clearly explained and the policy wording was available for download prior to purchase. The process of purchasing from FWD Insurance was straight-forward, fast and efficient. (This was unlike NTUC Income insurance's purchase process and customer service which was very problematic for me and unhelpful and which I eventually abandoned after 2 days of frustration.)
November 19, 2024
Unprompted review
Reply from FWD
Hi G Khoo,
This beautiful review from you made us smile today, thank you so much!
You are far too kind to spend some of your precious time writing about your positive experience with us. We are truly lucky to have a great customer like you who is generous with compliments that are motivating to our team.
Thank you so much for your continuous support and for trusting FWD with your insurance needs. Feel free to contact us for any assistance that you may require, and we'll be happy to help you.
Cheers to a wonderful Friday!
Sincerely,
Customer Engagement Team
Easy user friendly and best price.
November 18, 2024
Unprompted review
Reply from FWD
Hi Kim Huat,
We're thrilled to know that we have a very supportive and satisfied customer in you! :)
More so, we're thankful that you took the time to share your positive experience with us. Rest assured that we will continue to strive for excellence in everything that we do.
Feel free to contact us for any assistance that you may require, and we'll be happy to help you.
Have a lovely day and stay safe!
Sincerely,
Customer Engagement Team
FWD insurance
Exceptional services rendered from Razim in resolving my issues.
November 16, 2024
Unprompted review
Reply from FWD
Hi Sylvestkoh,
We're delighted to read your lovely feedback.
Thank you for taking the time out to share your experience with us— we will pass on this compliment to Razim. We're ecstatic that we have his on our team, but we also count ourselves lucky for having customers like you. :)
We sincerely appreciate you for choosing FWD. Please know that we are only a call, chat or email away should you need our assistance with any queries or concerns.
Again, thank you and have an awesome day! :)
Sincerely
Customer Engagement Team
Very fast and efficient service…
Very fast and efficient service provided by Mr Al Amin on my request.
November 14, 2024
Unprompted review
Reply from FWD
Hi Mohamed Azad,
Thank you for the 5-star rating and your kind appreciation to the service rendered by Al Amin.
Compliments like these are truly motivating to the team as we strive towards service excellence. We are glad to know that you got the help you needed, and we'll be more than happy to assist you again should you have any concerns.
Looking forward to serving you again in the future!
Wishing you a wonderful day! :)
Sincerely,
Customer Engagement Team
Grace is patience to listen to my…
Grace is patience to listen to my enquiries & search information upon any information which she yet to know.
She is humble.
November 15, 2024
Unprompted review
Reply from FWD
Hi Iris,
We're grateful and thrilled to have received your generous feedback for our dear Grace!
This compliment is truly motivating to her and the rest of our team as we strive towards service excellence. At FWD, serving our customers is our utmost priority. We can't thank you enough for taking the time to share your experience with us and also making FWD your insurance of choice!
Feel free to contact us for any assistance that you may require, and we'll be happy to help you. And we hope that you could also share your experience with your friends and family too!
We wish you a fantastic day ahead! :)
Sincere regards,
Customer Engagement Team
Reply from FWD
Hi Zeenath,
We want to thank you for rating us 5-stars and leaving this kind review.
It's always nice to know that our customers find our website interface is user-friendly. We put much effort to provide the best possible for our customers and their satisfaction is our reward.
Once again, thank you for choosing FWD and taking the time to share your pleasant experience with us.
Cheers to an awesome weekend ahead! :)
Sincere regards,
Customer Engagement Team
Very prompt and thoughtful follow up
Very prompt and thoughtful follow up. As I had missed the first email response and the extended promo code due to a technical difficulty I encountered initially, Amin called to inform he’ll be sending a replacement code before doing so, such that I won’t miss it again. Appreciate the extra mile.
November 13, 2024
Unprompted review
Reply from FWD
Hi Tan Qinci,
We're grateful and thrilled to have received your generous feedback for our dear Amin!
At FWD, serving our customers is our utmost priority. We can't thank you enough for taking the time to share your experience with us and also making FWD your insurance of choice!
Feel free to contact us for any assistance that you may require, and we'll be happy to help you. And we hope that you could also share your experience with your friends and family too!
We wish you a fantastic day ahead! :)
Sincere regards,
Customer Engagement Team
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