FWRD Reviews 

Created with AI, based on recent reviews

Considering 135 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting staff for their helpfulness, professionalism, and quick issue resolution. Many people also commend the impressively fast delivery, with items often arriving sooner than expected, even for international orders. Reviewers are very satisfied with product quality and selection, finding items gorgeous and in perfect condition, often at competitive prices. However, some customers also noted issues with the ordering process. A few people reported being asked for extensive personal verification details, like credit card and passport photos, which they found concerning. Additionally, some reviewers experienced problems with orders not being received or items lost in transit, sometimes with a perceived lack of accountability.See more

Reviews shaping this summary

Best customer service I've ever received. Phenomenal customer service support. As a new shopper I signed up for emails & texts but hadn't received my code for the 15% discount. No problem. They applie... See more

I've ordered from FWRD a few times but I had to leave this review because they have great customer service. They make returns easy by placing a return label in the box so you can return instantly with... See more

Top 5 reasons for doing business with FWRD. 1. Great Selection. 2. Super Fast Shipping. 3. Excellent Return Policy. 4. Short wait times when calling. 5. Customer Service is Superb (rare th... See more

I can say with confidence that FWRD and Revolve are the two best sites in the field, without question and across every metric — from pricing to shipping and customer service. I shop online extensively... See more