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FWRD Reviews 

585
•
TrustScore 4.5 out of 5

4.3

Shopping & Fashion
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Review summary

Created with AI, based on recent reviews

Looking at 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the phenomenal and outstanding customer service, often highlighting the helpfulness and professionalism of the support team. Many people appreciate the impressively fast shipping and delivery, even for international orders, and are satisfied with the quality of the products received. Reviewers also noted the ease of the ordering process and the quick resolution of issues like tax discrepancies or address changes. However, some people were dissatisfied with issues related to order verification, undelivered items, or unexpected charges, leading to frustration and a reluctance to reorder.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the super fast and prompt... See more

Product

Clients share positive opinions on product, with many reviewers praising the amazing selection and quality... See more

Order

Users describe ambiguous interactions with order, with some reviewers reporting easy ordering processes and... See more

Customer service

Customers consistently report overwhelmingly positive experiences with customer service, often describing it... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers expressing satisfaction with good and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best customer service I've ever received. Phenomenal customer service support. As a new shopper I signed up for emails & texts but hadn't received my code for the 15% discount. No problem. They applie... See more

Rated 5 out of 5 stars

I've ordered from FWRD a few times but I had to leave this review because they have great customer service. They make returns easy by placing a return label in the box so you can return instantly with... See more

Rated 5 out of 5 stars

Top 5 reasons for doing business with FWRD. 1. Great Selection. 2. Super Fast Shipping. 3. Excellent Return Policy. 4. Short wait times when calling. 5. Customer Service is Superb (rare th... See more

Rated 5 out of 5 stars

I can say with confidence that FWRD and Revolve are the two best sites in the field, without question and across every metric — from pricing to shipping and customer service. I shop online extensively... See more

Company details

  1. Shopping & Fashion

Written by the company

Official page of www.FWRD.COM Follow us on Twitter! www.twitter.com/FWRD

Contact info

  • Edwards Road 16800, 90703, Cerritos, United States

  • www.fwrd.com

4.3

Excellent

TrustScore 4.5 out of 5

585 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(585)

133 reviews in the last 12 months

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Rated 1 out of 5 stars

Scammed me on 650$

Scammed me on 650$. The package was delivered damaged, I returned it and they refused to refund me, saying that they were sorting things out with the shipping company. It's been a month now, and they're telling me to sort things out with the bank and get my money back through them. A direct violation of US consumer rights. I don't recommend dealing with this company.

June 4, 2025
Unprompted review
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