Top notch broker with well competitive spreads across the board. The MT4 platform is solid and never crashes, even when the market goes absolutely crazy during US open. Hedging is allowed, which is a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It's genuinely the best trading conditions I have seen in a while. The execution speed is ridiculously fast, which is perfect for my scalping strategy, and the 24/5 support team is always on hand if y... See more
Company replied
I’m honestly at a loss. Withdrawals worked fine for me before, but recently they’ve been getting rejected with no clear reason. I reached out to support and received a generic “we’re reviewing your... See more
Company replied
I learned one thing while trading with fxcess broker, anytime you’re jumping in trying to chase a pump, those entries never pay off, sooner or later you’ll be liquidated.Thanks to their negative balan... See more
Company replied
Company details
- Finance Broker
- Gold and Silver Trading Company
- Investment Service
- Non-Bank Financial Service
- Stock Broker
About FXCess
Written by the company
FXCess is a leading global broker registered in Bermuda. The broker was established with a strong commitment to transparency and a focus on delivering great products at competitive prices. 🤩
FXCess is a trade name of Notesco Limited. Notesco Limited is registered in Bermuda with registration number 51491. 👀
Their primary goal is to provide excellent trading conditions that cater to both beginners and professional traders, setting themselves apart with their fast execution and low-cost trading! 🙌
With FXCess, traders can gain access to more than 300 financial markets across 6 asset classes with tight spreads and flexible leverage. Also, a dedicated support team is available 24/5 to provide assistance.
🌟 Markets
FXCess provides access to a diverse range of over 300 tradable instruments across six asset classes. Their platform enables trading in a wide range of markets including Forex, Metals, Indices, Shares, Futures and Commodities through CFDs.
🌟 Account types
Traders have the option to choose between two types of accounts. The Classic account features zero commission and variable spreads, providing a flexible trading experience. The ECN account offers the advantage of low to zero spread along with a minor commission fee.
🌟 Platforms
Clients can access the global financial markets through industry-leading trading platform MetaTrader 4, WebTrader and mobile apps. A PMAM platform to manage multiple MT4 accounts is also available and is suitable for both professional traders and money managers.
🌟 Promotions
FXCess provides a wide variety of deposit bonuses and promotions to enhance the trading experience for its clients.
Clients have the opportunity to boost their trading with exclusive deposit bonuses. They can choose between the 100% Sharing Bonus*, the 40% Power Bonus* or the Credit Bonus*.
Terms & Conditions apply. Bonus cannot be withdrawn.
Additionally, FXCess also offers an enticing IB Reward Program, designed to provide Introducing Brokers with the opportunity to earn up to $5,000 in additional cash rewards each month!
🌟 FXCess team
FXCess offers 24/5 global support to promptly address all queries. Their professional multilingual support aims to provide an unmatched trading experience, going above and beyond to meet clients’ needs and ensure a smooth trading journey.
Risk Warning: All trading involves risk. It is possible to lose all your capital
Contact info
British Virgin Islands
- support@fxcess.com
- www.fxcess.com
You should know
3.0
Average
625 reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pending internal transfer
Similar to many other users, I requested an internal transfer on the 19th of January. I have followed up with many tickets and emails and have only received automated responses saying it is under review. Even using live chat I have been told my request is under review, but as almost 50 days have passed by and no signs of receiving the money in my internal wallet, I am very concerned. I would like my concerns to be on FXCess highest priority and am willing to give a more positive review if this is resolved in good time. Thank you
January 19, 2026
Unprompted review
Reply from FXCess
Dear Joshua Fazakerley,
Please accept our sincere apologies for the delay in processing your withdrawal. Kindly note that your account was under review to ensure full compliance with our trading terms and conditions, which contributed to the delay. We also experienced a higher volume of similar cases during this period, resulting in extended processing times.
We are pleased to confirm that your withdrawal has now been successfully processed, and we appreciate your patience and cooperation throughout this process.
Should you have any further questions or require additional assistance, please do not hesitate to contact us. Our team remains at your disposal.
Sincerely,
FXCess
Trade. But Better.
Honestly guys they are 100% scammers
Honestly guys they are 100% scammers, stay away from from them. I’ve tried to withdraw funds but transaction still pending over a month. I’ve tried to contact them no answer
December 4, 2025
Unprompted review
Reply from FXCess
Dear Ignas Zubrys,
Thank you for bringing this matter to our attention. We regret to hear that your experience with FXCess didn’t meet the high standards we aim to provide to all our clients. To assist you further, we kindly request that you provide your information through one of the available methods: either respond to our 'Find Reviewer' request on Trustpilot or email us directly at customer.opinion@fxcess.com with your account number, full legal name, email address linked to your profile, and the reason for your claim. This will help us locate your details and address your concern more effectively.
At FXCess, we are dedicated to ensuring a seamless and enjoyable trading experience for all our clients. We take pride in our robust trading services and are committed to delivering exceptional customer support.
We sincerely apologize for any inconvenience this may have caused and are eager to assist you further. If you have additional questions or need further support, please do not hesitate to reach out.
Sincerely,
FXCess
Trade. But Better.
scammers u can whitdraw ur money
February 12, 2026
Unprompted review
Reply from FXCess
Dear David montes,
Thank you for bringing this matter to our attention. We regret to hear that your experience with FXCess didn’t meet the high standards we aim to provide to all our clients. To assist you further, we kindly request that you provide your information through one of the available methods: either respond to our 'Find Reviewer' request on Trustpilot or email us directly at customer.opinion@fxcess.com with your account number, full legal name, email address linked to your profile, and the reason for your claim. This will help us locate your details and address your concern more effectively.
At FXCess, we are dedicated to ensuring a seamless and enjoyable trading experience for all our clients. We take pride in our robust trading services and are committed to delivering exceptional customer support.
We sincerely apologize for any inconvenience this may have caused and are eager to assist you further. If you have additional questions or need further support, please do not hesitate to reach out.
Sincerely,
FXCess
Trade. But Better.
Be aware this is a scam broker
Reply to Fxcess: First of all i was not engaged in any kind of wrong activity. And if the company feels that there is something which doesn't aligns with yours rules you should give a warning to the customer.
You guys straight away stolen my 1110 usd profit. And then my 293 usd remaining amount of my own deposit is also held. I can not even withdraw my own deposit.
Below is the Previous review:
Be aware this is a scam broker. I made 1100 usd profit on my account and they just removed it. and suspended my account. one of their manager contacted that I can only withdraw my remaining amount which was some part of my original deposit i.e 293 usd. but its been more than a month I am even unable to withdraw that 293 usd. there keep on sending the same email that your account is under review and we will contact you one done. but its been more than a month now and nobody is even replying on emails.
January 6, 2026
Unprompted review
Reply from FXCess
Dear Ahmed Shabbir,
Thank you for taking the time to share your feedback. At FXCess, we are committed to building trust and continuously improving our services, and every comment from our clients helps us move closer to that goal.
We would like to clarify that your trading account was closed due to the use of trading practices that are not permitted under our Terms of Business, as previously communicated by our Support team. This decision was taken after careful consideration and in full alignment with the rules that ensure fairness and integrity on our platform.
As we continue to grow, we kindly remind all traders to review our Terms of Business before engaging in trading activities, ensuring a fair and transparent environment for everyone. Should you have any questions or require further clarification, our team is here to help at customer.opinion@fxcess.com. We truly appreciate your trust and the opportunity to demonstrate the reliability of our services.
With appreciation,
FXCess
Trade. But Better.
Poor communication and long internal transfer delays
My experience with FXcess has been disappointing, mainly due to communication issues.
From October 2025, things were going well while I was using their trading service.
I submitted an internal transfer request on 17 January. Unfortunately, the funds did not arrive in my wallet until 10 February — nearly a month later. During this period, I contacted customer service multiple times asking for updates. Each time, I received generic responses that did not explain the cause of the delay or provide a realistic timeframe.
The transfer was eventually completed. I then requested a withdrawal on 11 February, and to be fair, the funds reached my bank by 13 February, which was processed reasonably quickly.
My main frustration is not the delay itself, but the lack of transparency. Although there should never be a delay when it comes to internal transfers, it should be processed instantly. I’m not sure what needs reviewing when you want to move money from your trading account to your wallet. Had FXcess clearly communicated the reason for the delay, it would have been far less stressful. Instead, the request seemed to sit unresolved with little meaningful feedback.
I also note that several online reviews describe similar experiences, which suggests this may not be an isolated case.
Overall, while the final withdrawal was processed promptly, the prolonged internal transfer and poor communication significantly affected my confidence in the platform. Would not recommend.
January 17, 2026
Reply from FXCess
Dear Ishmael Koiki,
Thank you for contacting us, and we appreciate your patience and cooperation.
Please accept our sincere apologies for the delay in processing your withdrawal. Kindly note that your account is currently under review to ensure full compliance with our trading terms and conditions. Your case has been escalated and is being handled with the highest priority. We will contact you promptly once there are any updates regarding your request.
Should you have any further questions or require additional assistance in the meantime, please do not hesitate to contact us. Our team remains at your disposal.
Sincerely,
FXCess
Trade. But Better.
scammers
Run for the hills , complete scammers i have waited for over a month to get my withdrawal , every other broker out there is 2-3 days , scum bags, still haven't got it
February 13, 2026
Unprompted review
Reply from FXCess
Dear Ryan,
Thank you for bringing this matter to our attention. We regret to hear that your experience with FXCess didn’t meet the high standards we aim to provide to all our clients. To assist you further, we kindly request that you provide your information through one of the available methods: either respond to our 'Find Reviewer' request on Trustpilot or email us directly at customer.opinion@fxcess.com with your account number, full legal name, email address linked to your profile, and the reason for your claim. This will help us locate your details and address your concern more effectively.
At FXCess, we are dedicated to ensuring a seamless and enjoyable trading experience for all our clients. We take pride in our robust trading services and are committed to delivering exceptional customer support.
We sincerely apologize for any inconvenience this may have caused and are eager to assist you further. If you have additional questions or need further support, please do not hesitate to reach out.
Sincerely,
FXCess
Trade. But Better.
1 STAR
1 STAR – £4,180 Profit Confiscated – Shocking & Unacceptable
Absolutely furious with Fxcess.
After trading manually and making £4,180 profit, they suddenly accused me of “price latency arbitrage” — which I completely deny. I trade manually from my iPhone, with no bots, no automation, and no software of any kind.
You cannot speak to anyone, and when I raised a formal complaint, they simply sent me the exact same email twice, providing no additional evidence whatsoever, then closed the complaint. There is no transparency, no dialogue, and no proper dispute process.
They immediately refunded my £570 deposit, but kept every penny of my profit and closed my account, which looks extremely suspicious. If I had done something wrong, why refund the deposit but confiscate the profit?
If their platform has pricing or technical issues, that is their responsibility, not mine. I traded using their own charts and prices.
This experience has been stressful, frustrating, and financially damaging. It honestly feels like dealing with people who have no intention of paying out profitable traders.
Avoid like the plague. Go with a properly UK-regulated broker. Fxcess is offshore for a reason.
February 4, 2026
Unprompted review
Reply from FXCess
Dear James Silverwood,
Thank you for taking the time to share your feedback. At FXCess, we are committed to building trust and continuously improving our services, and every comment from our clients helps us move closer to that goal.
We would like to clarify that your trading account was closed due to the use of trading practices that are not permitted under our Terms of Business, as previously communicated by our Support team. This decision was taken after careful consideration and in full alignment with the rules that ensure fairness and integrity on our platform.
As we continue to grow, we kindly remind all traders to review our Terms of Business before engaging in trading activities, ensuring a fair and transparent environment for everyone. Should you have any questions or require further clarification, our team is here to help at customer.opinion@fxcess.com. We truly appreciate your trust and the opportunity to demonstrate the reliability of our services.
With appreciation,
FXCess
Trade. But Better.
Withdrawal problems
I was putting in bank details etc on the website on my account waiting to withdraw my £300 pounds and get a refund as I wanted to change broker it kicked me off halfway through and I couldn’t log back in I finally got back in and entered my details to realise that my £300 wasn’t there and said it had been withdrawn and conplete however I received my profit of 116 pounds but no 300 to be seen and all services are run by bots
February 11, 2026
Unprompted review
Reply from FXCess
Dear Will Hick,
Please accept our sincere apologies for the delay in processing your withdrawal. Kindly note that your account was under review to ensure full compliance with our trading terms and conditions, which contributed to the delay.
We are pleased to confirm that your withdrawal has been successfully processed, and we appreciate your patience and cooperation throughout this process.
Should you have any further questions or require additional assistance, please do not hesitate to contact us. Our team remains at your disposal.
Sincerely,
FXCess
Trade. But Better.
Be aware of Scam!!!
As many people here I have made internal transfer from my account to my wallet on 19 January 2026 now is 12 February and it’s still pending for authorisation. Traiding account 1150027309 Transaction ID 73618051. This is not normall. And customers support is useless keep telling that they reported to account department and need wait for their response but they never do. They even don’t respond to the emails! People be careful don’t traid with them because they are just bunch of scammers who will take your money and then don’t give back. I thinking to report them to the fraud authorities if I won’t get my money in next week.
How come you replied so fast when I left a review there? So please let me know how long I’ll be waiting for my withdrawal. Today I received an email that my account is paused “ Reactivate your access to Trading Central
We’ve temporarily paused your access to Trading Central because there’s been no trading activity in the past 30 days.” explain me how I can traid if I requested a withdrawal and waiting a month to be approved and don’t try now to say because of this I won’t be able to withdraw money!
Update 14/06/26
Question why they not answering to my emails but asking more information through Trustpilot instead of replaying to all my emails and all my questions? Got two case tickets [#115787], [#122704] and no reply to asked questions!
Thanks to Trustpilot at least there FXCESS answering something and maybe I’ll get my money back.
February 12, 2026
Unprompted review
Reply from FXCess
Dear Algelis Stanke,
Please accept our sincere apologies for the delay in processing your withdrawal. Kindly note that your account was under review to ensure full compliance with our trading terms and conditions, which contributed to the delay. We also experienced a higher volume of similar cases during this period, resulting in extended processing times.
We are pleased to confirm that your withdrawal has now been successfully processed, and we appreciate your patience and cooperation throughout this process.
Should you have any further questions or require additional assistance, please do not hesitate to contact us. Our team remains at your disposal.
Sincerely,
FXCess
Trade. But Better.
I have been trying to trasnfer my money…
I have been trying to trasnfer my money from an account to my wallet - it has been nearly a month and no update can be given except that they are waiting for another team to sort. Makes for a really untrustworthy platform when you cant get an update on your money nor withdraw it... BEWARE!!!
FXCess reached out through here and said to email them. I did and never heard back once again so have followed up for a second time.
MAYBE THIS TIME FXCESS WILL DO THE RIGHT THING AND RETURN MY MONEY????
February 12, 2026
Unprompted review
Reply from FXCess
Dear Steve Vercoe,
Please accept our sincere apologies for the delay in processing your withdrawal. Kindly note that your account was under review to ensure full compliance with our trading terms and conditions, which contributed to the delay. We also experienced a higher volume of similar cases during this period, resulting in extended processing times.
We are pleased to confirm that your withdrawal has now been successfully processed, and we appreciate your patience and cooperation throughout this process.
Should you have any further questions or require additional assistance, please do not hesitate to contact us. Our team remains at your disposal.
Sincerely,
FXCess
Trade. But Better.
SCAM BROKER AVOID AT ALL COST !!!
ID: 556272, Transaction ID: 73838818 again taking another 10 years to approve request for withdrawal... SCAM BROKER AVOID AT ALL COST !!!
February 10, 2026
Unprompted review
Reply from FXCess
Dear Jaja Bings,
Thank you for contacting us, and we appreciate your patience.
We sincerely apologise for the delay in processing your withdrawal. During this time, we were carefully reviewing your account to ensure compliance with our trading terms and conditions.
We are pleased to inform you that the review has now been completed. Your account has been assessed in line with our trading terms and conditions, and everything is now up to date.
If you have any further questions or require assistance, please do not hesitate to contact us — we are always happy to help.
Sincerely,
FXCess
Trade. But Better.
WATCH OUT!
WATCH OUT!
This is a scam broker. Don´t deposit money. You´ll never get it back.
In my case, I want to withdrawal my monney. And the broker is pending the withdrawal since more than a month.
SCAM SCAM SCAM.... Nothing is real with this scammy broker...
February 8, 2026
Unprompted review
Reply from FXCess
Dear Steffen Heiß,
Please accept our sincere apologies for the delay in processing your withdrawal. Kindly note that your account was under review to ensure full compliance with our trading terms and conditions, which contributed to the delay. We also experienced a higher volume of similar cases during this period, resulting in extended processing times.
We are pleased to confirm that your withdrawal has been successfully processed, and we appreciate your patience and cooperation throughout this process.
Should you have any further questions or require additional assistance, please do not hesitate to contact us. Our team remains at your disposal.
Sincerely,
FXCess
Trade. But Better.
I posted 3/2/2026
I posted 3/2/2026. Their social media team responded to my post on this site to provide the appearance that FXCess are responsive. However I am still trying to transfer money from my trading account to my wallet. This isnt even a withdrawal request. It is supposed to get done in 3 hours, I submitted the request on 21 Jan 2025. Our money in this company is supposed to be in seperate accounts to the accounts used for the company to run, but It seems to me this company is in Dire Straits.
"...Now that ain't workin', that's (not) the way you do it, (I cant get my) money for nothing...."
(If you know, you know.)
Update 28/02/2026
You will see from the reply below," Your case has been escalated and is being handled with the highest priority." However the social media team is just blowing hot air and not fighting the fire. I am still waiting for FXCess to action my transfer to wallet request submitted 22.01.2026. It is meant to be a 3 hour process. I ask the social media team to publish here excatly what the problem is and why it is not getting actioned. "Highest Priority" Is not cutting it for the 100's of people trying to move money on this forum alone. If you are havingh issues with FXCess please like.
February 7, 2026
Unprompted review
Reply from FXCess
Dear Stuart Gill,
Please accept our sincere apologies for the delay in processing your withdrawal. Kindly note that your account was under review to ensure full compliance with our trading terms and conditions, which contributed to the delay. We also experienced a higher volume of similar cases during this period, resulting in extended processing times.
We are pleased to confirm that your withdrawal has now been successfully processed, and we appreciate your patience and cooperation throughout this process.
Should you have any further questions or require additional assistance, please do not hesitate to contact us. Our team remains at your disposal.
Sincerely,
FXCess
Trade. But Better.
⚠️ 🚨CRITICAL WARNING: FXCESS Unethical Practices & Capital Loss Risk 🚨⚠️
⚠️ CRITICAL WARNING: FXCESS Unethical Practices & Capital Loss Risk ⚠️
I am writing this to warn fellow traders about the predatory practices I experienced with FXCESS. My experience indicates a systematic effort to force account liquidations through leverage manipulation and high-pressure sales tactics.
Automated Trading using these Brokers:
Emzy’s bot, Noah’s bot Capital Nomad, Emil’s life, is the same person running a multi profiles on Telegram and partnered with Fxcess and RaiseFX broker to manipulate and deliberately wipe out customer’s trading accounts.
His signals and 9% of net profits are just the bait to get you onto his specific broker, where your account is eventually engineered to be wiped out.
Proofs of his whereabouts and insights are shared with the authorities.
Key Red Flags & Issues Encountered:
* Stealth Leverage Reduction:
Without any prior notice or email communication, FXCESS slashed the leverage on my open positions. This instantly inflated my margin requirements, triggering a "Stop Out" that wiped out my entire equity.
Deceptive Dashboard Reporting:
Even after they manually reduced my actual trading power, my account dashboard continued to falsely display 1:1000 leverage, making it impossible to manage risk accurately.
High-Pressure "Bonus" Traps: Account managers frequently call and pressure clients to deposit more funds to claim a "100% matching bonus."
This is designed to encourage larger lot sizes, making it easier for them to "blow" your account when they trigger a leverage change.
Vague "Aggressive Trading" Labels:
Despite only placing two trades per day, my account was flagged for "aggressive trading" as a justification for their actions. Support was unable to provide any evidence or definition of how my conservative strategy violated any terms.
Withdrawal Obstruction:
Every attempt to withdraw remaining profits or principal was met with rejection based on inconsistent and illogical "compliance" reasons.
Formal Action Taken:
Because of these irregularities, I have officially reported FXCESS to:
* Action Fraud UK
* The Financial Conduct Authority (FCA)
* Trading Standards Fraud Investigation Unit UK
If you value your capital, stay away from FXCESS. They do not operate as a neutral broker; they appear to actively trade against their clients by manipulating account parameters mid-trade.
⚠️ 🚨CRITICAL WARNING: FXCESS Unethical Practices & Capital Loss Risk 🚨⚠️
February 3, 2026
Unprompted review
Reply from FXCess
Dear Munawar Ahmad,
Thank you for your feedback. We understand your frustration and want you to know that we have been actively working to resolve the issue you encountered. Unfortunately, our efforts were hampered by a lack of cooperation, which has made it challenging to reach a satisfactory resolution.
Your cooperation is essential, and we are eager to regain your trust and provide the service you deserve.
We remain committed to assisting you and finding a solution.
FXCess
Trade. But Better.
Do not use this Broker!! They will steal your funds!
Do not use this Broker!!! They will steal your funds!!
They do not let you withdraw funds.
I requested an internal transfer to my wallet weeks ago and it is still showing as pending.
Customer service has now stopped responding to my emails the same as my account manager.
Absolute Con! Keep well clear.
February 5, 2026
Unprompted review
Reply from FXCess
Dear Adrian,
Thank you for bringing this matter to our attention. We regret to hear that your experience with FXCess didn’t meet the high standards we aim to provide to all our clients. To assist you further, we kindly request that you provide your information through one of the available methods: either respond to our 'Find Reviewer' request on Trustpilot or email us directly at customer.opinion@fxcess.com with your account number, full legal name, email address linked to your profile, and the reason for your claim. This will help us locate your details and address your concern more effectively.
At FXCess, we are dedicated to ensuring a seamless and enjoyable trading experience for all our clients. We take pride in our robust trading services and are committed to delivering exceptional customer support.
We sincerely apologize for any inconvenience this may have caused and are eager to assist you further. If you have additional questions or need further support, please do not hesitate to reach out.
Sincerely,
FXCess
Trade. But Better.
Scam Broker
Scam Broker. Im owed money and no sign of it after a couple of weeks now. Just keep saying its pending.
February 4, 2026
Unprompted review
Reply from FXCess
Dear Ben Rodwell,
Please accept our sincere apologies for the delay in processing your withdrawal. Kindly note that your account was under review to ensure full compliance with our trading terms and conditions, which contributed to the delay. We also experienced a higher volume of similar cases during this period, resulting in extended processing times.
We are pleased to confirm that your withdrawal has now been successfully processed, and we appreciate your patience and cooperation throughout this process.
Should you have any further questions or require additional assistance, please do not hesitate to contact us. Our team remains at your disposal.
Sincerely,
FXCess
Trade. But Better.
Keep your self safe from them as…
Keep your self safe from them as they're about to run . Beginning is started to hold withdrawal
February 4, 2026
Unprompted review
Reply from FXCess
Dear dubai travel,
Thank you for bringing this matter to our attention. We regret to hear that your experience with FXCess didn’t meet the high standards we aim to provide to all our clients. To assist you further, we kindly request that you provide your information through one of the available methods: either respond to our 'Find Reviewer' request on Trustpilot or email us directly at customer.opinion@fxcess.com with your account number, full legal name, email address linked to your profile, and the reason for your claim. This will help us locate your details and address your concern more effectively.
At FXCess, we are dedicated to ensuring a seamless and enjoyable trading experience for all our clients. We take pride in our robust trading services and are committed to delivering exceptional customer support.
We sincerely apologize for any inconvenience this may have caused and are eager to assist you further. If you have additional questions or need further support, please do not hesitate to reach out.
Sincerely,
FXCess
Trade. But Better.
Think company has gone bust stealing money
Have been using for a while never had any issues until a few days ago
Spread is crazy and my internal transfer just says processing. Live chat are just robots and support don't answer any emails owed money you have 24 hours or will be reporting you on social media and financial authories. You have obviously gone bust and just stealing ppl money
I have already sent you an email you have until Friday to send me my money or will be reporting the company to the financial authorities
Update: internal transfer has been completed today have made a withdrawal will update if I get it communication has been terrible not one email back from support I just kept hounding them every day.
February 3, 2026
Unprompted review
Reply from FXCess
Dear Daniel Torres,
Please accept our sincere apologies for the delay in processing your withdrawal. Kindly note that your account was under review to ensure full compliance with our trading terms and conditions, which contributed to the delay. We also experienced a higher volume of similar cases during this period, resulting in extended processing times.
We are pleased to confirm that your withdrawal has been successfully processed, and we appreciate your patience and cooperation throughout this process.
Should you have any further questions or require additional assistance, please do not hesitate to contact us. Our team remains at your disposal.
Sincerely,
FXCess
Trade. But Better.
Withdrawal Requests Ignored.......
Withdrawal Requests Ignored.......
I am extremely concerned by the complete lack of transparency and responsiveness from FXCess.
I submitted a formal request to withdraw my account balance on 19 January. As of today, my funds have not been released, and despite numerous attempts to contact FXCess via live chat and support channels, I have received no clear explanation for the delay.
All responses provided so far have been generic, copy-and-paste replies, offering no meaningful update, no timeframe, and no accountability. Support agents are unable (or unwilling) to explain why my withdrawal is being withheld, which is wholly unacceptable.
My details are as follows:
Account number: 1150014514
Withdrawal request / transaction number: 73619246
What is most alarming is that after reviewing Trustpilot, it is clear that many other customers are reporting identical issues recently — delayed or blocked withdrawals, no answers, and blanket responses that resolve nothing.
This suggests a systemic problem, not an isolated incident.
This is my money. I am entitled to a clear explanation and a reasonable timeframe for release. At present, FXCess is failing on both counts.
I am requesting:
.A clear reason for the delay
.A definitive timeline for when my funds will be released
.Proper, case-specific communication instead of automated responses
Until this matter is resolved, I cannot recommend FXCess to anyone and will continue to raise concerns publicly. I am still awaiting answers and action.
February 4, 2026
Unprompted review
Reply from FXCess
Dear Jo,
Please accept our sincere apologies for the delay in processing your withdrawal. Kindly note that your account was under review to ensure full compliance with our trading terms and conditions, which contributed to the delay. We also experienced a higher volume of similar cases during this period, resulting in extended processing times.
We are pleased to confirm that your withdrawal has been successfully processed, and we appreciate your patience and cooperation throughout this process.
Should you have any further questions or require additional assistance, please do not hesitate to contact us. Our team remains at your disposal.
Sincerely,
FXCess
Trade. But Better.
Scam!!!! Absolutely dismal company! DO NOT TRADE HERE!
Absolutely dismal company, they are quick enough to take your money and internally transfer it straight away! But just the internal transfer (not actually withdrawing yet!) Requested in the 19th January. I have been waiting 2 weeks and it still has not been complete for me or my partner. After multiple messages, 2 tickets raised i have had zero response from the tickets and the customer service in the chat just say the same thing! We have raised it with the relevant team, we have pushed it through and we will make sure this get done! But nothing happens!
Do not trade with this company!
Account Number - 1150007979
***** Update***** I have already emails "support" via the email below on multiple occasions and not had any response! This generic response they are sending to everyone shows enough for me! This place is really starting to make them self look like scam artists with zero interest helping customers! Do not trade with this company!!
February 3, 2026
Unprompted review
Reply from FXCess
Dear Will Burns,
Please accept our sincere apologies for the delay in processing your withdrawal. Kindly note that your account was under review to ensure full compliance with our trading terms and conditions, which contributed to the delay. We also experienced a higher volume of similar cases during this period, resulting in extended processing times.
We are pleased to confirm that your withdrawal has been successfully processed, and we appreciate your patience and cooperation throughout this process.
Should you have any further questions or require additional assistance, please do not hesitate to contact us. Our team remains at your disposal.
Sincerely,
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