G2G Reviews 

57,961
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 6,716 reviews, reviewers had a great experience with this company. Customers frequently praise the dependable and highly responsive sellers who make buying online games, subscriptions, and digital services completely straightforward. Consumers consistently highlight that transactions are handled professionally, offering remarkably affordable prices and very fast delivery times across various popular categories. Though some customers noted issues with purchases, they encountered serious problems regarding misleading offers, defective items, or completely unresponsive sellers during their transactions. A few other people also felt that customer support teams failed to provide adequate assistance when attempting to resolve these frustrating disputes. Reviewers mentioned that getting refunds or valid account replacements proved extremely difficult when dealing with these specific negative situations.

What people talk about most

Service

Customers had positive experiences with service, frequently highlighting fast response times, quick delivery,... See more

Product

Reviewers mention mixed feedback about product quality and delivery, with some praising instant access,... See more

Customer service

People report ambiguous experiences with customer service, as many consumers praise responsive, helpful... See more

Response time

Consumers find response time to be ambiguous, as experiences vary dramatically across transactions. While... See more

Website

Customers consistently note ambiguous experiences with website, as opinions are sharply divided regarding its... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Service is working well. I had an issue with the EPG at first, but the seller responded and provided a new EPG URL that fixed the problem. Good support and everything is working now.

Company replied

Rated 4 out of 5 stars

It took longer than expected. There was no communication at all, even when I tried. But the next morning I did have my gold.

Company replied

Rated 4 out of 5 stars

G2G is good website for sellers and buyers and as an buyer you get greate customer service from G2G i have had few complications with sellers but with G2G never any problems

Company replied

Rated 3 out of 5 stars

Experiences are positive and negative. As for who is in question among those who sell services... They are mostly all positive, because they are afraid of negative reviews. They promise mountains and... See more

Company replied


Company details

  1. Gaming service Provider

Written by the company

At G2G, we bridge borders with trust, turning connections into limitless opportunities. Our mission is to provide a secure marketplace for digital goods and services, prioritizing transparency and customer satisfaction. We value accessibility, innovation, and security, ensuring equal opportunities, staying ahead of customer needs, and prioritizing robust security measures for every transaction.


Contact info

3.9

Great

TrustScore 4 out of 5

58K reviews

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Replied to 99% of negative reviews

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3.9

All reviews

(57,961)

7,243 reviews in the last 12 months

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scam

Rated 1 out of 5 stars

Protecting scammers / Ticket #5645047

I bought a 1-month Claude subscription for $125. The account worked on day one, so I acted in good faith and confirmed the order. Immediately after that, the seller revoked the subscription and ran away with the money.

G2G's own security team permanently banned this seller (LowKeysShop) for this exact scam operation! Their shop is gone. But when I contacted support and provided video proof, they completely ignored me. They keep sending me automated bot templates saying the order is "finalized."

I didn't even ask for a real money refund, just store credit to my G2G balance so I can buy from a legit seller. But G2G prefers to steal $125 and protect proven scammers. Terrible support, zero buyer protection for digital services.

July 22, 2026
Unprompted review
G2G logo

Reply from G2G

Hi Это я, thank you for your patience. Our team has reopened your case and is currently following up with the other party involved to reach a resolution. We'll update you here as soon as there's a confirmed outcome. If you'd like to share any additional details in the meantime, feel free to reach out at support.g2g.com.

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Rated 5 out of 5 stars

Completely legit

Completely legit, but it was dirt cheap...almost like a scam. I don't understand how this world works anymore

July 22, 2026
Unprompted review
G2G logo

Reply from G2G

Hi NITIPON, thanks for the review! Glad it worked out well and turned out to be completely legit for you.

Rated 5 out of 5 stars

Best shop ever

Best shop ever, there are LOTS of games and products by the way that the many transport works there is no chance someone will try to scam you. Its so se ure and trustworthy. I ordered multiple times from this shop and it works and im looking to order in the future again. Thanks.

July 21, 2026
Unprompted review
G2G logo

Reply from G2G

Hi Dado, thank you so much for the trust and for being a repeat customer, we look forward to your next order!

Rated 1 out of 5 stars

SCAM! Seller deleted, G2G protects the scammer.

I bought a 12-month Cursor AI Pro subscription on G2G. The account stopped working after just a few days. The seller's account has now been completely DELETED from the platform, proving they are a scammer.
Despite this obvious fraud, G2G support keeps closing my tickets with automated copy-paste replies, refusing a refund, and absurdly telling me to "contact the seller" (who they themselves deleted!). G2G is actively protecting scammers and keeping buyers' money. I am filing a chargeback. Avoid this platform at all costs!
UPDATE:
G2G replied to this review claiming they offered me "compensation". What they are hiding from the public is that their so-called compensation is an insulting $10 in STORE CREDIT for a fully paid 12-month subscription that was scammed from me. I refused this ridiculous offer.
I do not want store credit to buy from more scammers on your platform. I want a FULL REFUND to my credit card. My Chargeback dispute with my bank is already open. Stop playing games and process the real refund.

June 11, 2026
Unprompted review
G2G logo

Reply from G2G

Hi Lior, thank you for the update. We understand our support team extended a compensation offer through your ticket, which you've since declined, and that a chargeback dispute is now in progress with your bank. As that process is underway, our team is not able to offer further compensation on this case at this stage. If anything changes, or if you have other questions, please reach out to us at support.g2g.com and we'll be glad to help.

Rated 1 out of 5 stars

Beware. Scam marketplace

This website offers illicit goods with a fake “warranty.” If the transaction goes south, G2G will simply send you and endless number of AI-generated emails that offer zero help. No refunds, no store credit, nothing. They just keep your money and ban you from the website.

May 14, 2026
Unprompted review
G2G logo

Reply from G2G

Hi J C, we're sorry to hear the responses you got felt automated and unhelpful, that's not the experience we want anyone to have. We hear your frustration about the lack of resolution, and we're taking this feedback seriously as we work on improving how our team handles these cases.

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Rated 1 out of 5 stars

Extremely disappointed, and cautioning every seller considering G2G

I am extremely disappointed with how G2G handled a dispute against me as a seller, and I want other sellers to know exactly what happened before trusting this platform with their business.

I sold a Genshin Impact (HoYoverse) account. It was delivered correctly and in full. The buyer logged into it, played it, and spent in-game resources, all of which is recorded on the account's own official security and activity pages. Days later, the buyer claimed the account "did not work" and opened a dispute.

I provided complete evidence at every stage: the game maker's official record showing the buyer's own devices logging into the account after delivery, with dates and times; in-game activity proving the account was already accessed by the buyer; and dated screenshots showing the account fully accessible and unmodified while the dispute was still open. I also pointed out that the buyer's own G2G profile carries multiple negative reviews from other sellers describing the exact same scheme, buy an account, change its security, then claim it does not work to force a refund. None of this was ever addressed.

Instead, over more than a week, I received the same copy and pasted reply from a rotating list of agents, each demanding an "official email from the game maker" showing the buyer's login. That document does not exist for a HoYoverse account, because the publisher does not email the seller when a buyer logs in. Despite clear evidence provided for the complexity of this case, it was still rejected because of their templated demand for a document that no HoYoverse account seller can provide. This suggested that they are inflexible and incompetence in handling cases that require flexible solutions.

While this dragged on, the buyer was given repeated extensions and used that time to secure the account and lock me out, destroying my remaining access. G2G then refunded the buyer and closed the case, claiming I had not provided the required proof.

The result? I lost the product, the revenue, and all of my confidence in this platform. A good faith seller was worn down by templated replies and overruled in favor of a buyer with a documented history of this exact scam.

If this is how G2G treats the sellers who generate its revenue, no serious seller should rely on it. I am moving my business to platforms that handle disputes with real diligence and fairness.

July 14, 2026
Unprompted review
G2G logo

Reply from G2G

Hi Victor, thank you for laying out this case in such detail, and we're sorry to hear how discouraging this experience has been. We want you to know the evidence you submitted was part of what our team reviewed before reaching a decision on this case. We understand this isn't the outcome you hoped for, and we hear your feedback about the dispute process feeling inflexible and slow. We're taking that seriously as we look at how disputes are handled for sellers going forward.

Rated 1 out of 5 stars

Extremely Unsafe! G2G protected the scammer, kept my $400, and suspended my account!

I am writing this to warn everyone about G2G's non-existent buyer protection. I purchased accounts worth $400 on this platform. After some time, the seller maliciously reclaimed all the accounts, leaving me with absolutely nothing.
When I contacted G2G support, they investigated the case, confirmed the seller's fraud, and banned the seller's account. However, they flatly refused to refund my $400.
When I insisted on getting my hard-earned money back and opened support tickets to follow up, G2G decided to silence me. Instead of helping the victim, they suspended my buyer account and falsely accused me of submitting "malicious complaints" just because I demanded my rights!
G2G allows fraudulent sellers to steal money, takes their cut, and then bans the victimized buyer to close the case. This is an absolute scam.
My Ticket IDs for reference: 5285860 / 5203208
My Username: IBRAHEEM MAQTOUSH
I demand a full refund of my $400 immediately. I will also be taking this case to my bank to initiate a chargeback for fraud.

Ticket ID: 5203208

Order no. 1770738960872BYU4

Order no. 1770714534388RUOX
Order no. 1770470586028ZCMJ

Order no. 1770453747445ZXCE
Order no. 1770394929128S6VA

Order no. 1770390777331W362

Order no. 1770376728864QNIP

Order no. 1770292476728GNXI

Order no. 1770290589775C5FY

Order no. 1770284860294SM7M

Order no. 1770146077556PXPU

Order no. 1770139826488T8J1

Order no. 1770127817121MMFS

Order no. 1770117847119H44F

Order no. 1770051100839EQN7

Order no. 1770018350103X5JH

Order no. 1769949801388DJMG

Order no. 1769946842582E1Z0

Order no. 1769868156071U709

April 1, 2026
Unprompted review
G2G logo

Reply from G2G

Hi Ibraheem, thank you for laying out your experience in detail. We understand how upsetting this has been for you, and we want to be clear that reports like this are taken seriously and reviewed carefully by our team, including your account and support history. We know this isn't the resolution you were hoping for, and we'd encourage you to continue any further follow-up through support.g2g.com so our team can address the specifics of your case directly with you.

Rated 1 out of 5 stars

Absolute scam

Absolute scam. They give you an account but then retrieve it once their “warranty” is over. My account was taken back exactly after their so called warrenty and both the seller and the support team says its nor their issue. Hand in hand scammers

July 14, 2026
Unprompted review
G2G logo

Reply from G2G

Hi Amir, we're sorry to hear the account was taken back after the warranty period ended. Please share your order details at support.g2g.com so our team can take another look at this.

Rated 1 out of 5 stars

Avoid seller "SunRise" — delivers fraudulent gold that gets accounts banned

I purchased Guild Wars 2 gold from the seller "SunRise" on G2G. The gold delivered was instantly flagged by the game developer as being sourced from stolen payment methods and fraudulent accounts, resulting in an immediate ban on my game account. When I opened a help ticket, G2G's customer service repeatedly rejected the case and refused to acknowledge the clear seller fraud. I had to bypass their support entirely and file a dispute with PayPal to force a refund and recover my money. If you value your gaming accounts, stay completely away from this platform and this specific seller. Their support team will not protect you from fraudulent vendors.

G2G's reply is completely misleading. Official game support explicitly states that this transaction was flagged for direct association with "accounts that have either committed or are directly associated with fraud." Your "GamerProtect" policy is a scam if it allows vendors to distribute stolen goods that instantly detonate buyer accounts, and then protects the fraudulent seller instead of the customer.

July 8, 2026
Unprompted review
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Reply from G2G

Hi Bearbabear, we looked into this with the game's support team. The account action was confirmed to be related to real money trading activity, and changes made by the game developer after delivery fall outside our GamerProtect coverage, so we are unable to offer compensation for this. We understand this is disappointing, and if you have more questions please reach out to support.g2g.com.

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Rated 1 out of 5 stars

Very disappointed with G2G

Very disappointed with G2G. Order #1778156223573NML6. I paid for a 1-year YouTube Premium subscription, but it stopped working. The seller has ignored my messages for over a month, and G2G refused to refund or replace it. I paid for a service I didn’t receive. This feels like a scam, and I won’t be using G2G again.

July 11, 2026
Unprompted review
G2G logo

Reply from G2G

Hi Arulkumar, thank you for your patience. We've reopened the investigation into this order. We just need a bit of proof from your side to move forward with compensation, so please reach out to support.g2g.com with the details requested.

Rated 4 out of 5 stars

Read carefully

There is much to say about website so read carefully!!!
Here on G2G you can buy accaunts for very cheap but there are many scamers.
Me personaly (Before i found good seller) i was half scamed few times for few Euro's. (I pay 12 month VPN,receive 2 months and seller is not active,but from my side i didnt want to contact supporr for such a small amount of money).
If you need Netflix and similar streaming service (14 euro/year) without being scamed you can contact seller "anisahmedbd" he is one of the safe people there and i buy allot from him. (This is not an add/scam comment just my expirience).
Always use Paypal while paying for security.
The website itself is Grey market but it can be crazy usefull. When you create accaunt dont use google login or similar on play store app version (that is btw terrible) because you need to accept their rules of sharing your Youtube history that they use to sell it to companys to earn aditional money.
They also add stupid updates like adding Tips for.sellers etc.
Good website if you know how to use it.
Dont buy AI service accaunts
Never bought in game gold/coins.
Read carefully descriptions of products some seller sell stolen accaunt without any verifications.

July 9, 2026
Unprompted review
G2G logo

Reply from G2G

Hi Sakeloni, thank you for such a detailed and thoughtful review. We appreciate you sharing your experience and the tips for other buyers, especially around staying safe from scammers — that's exactly the kind of community vigilance we want to support.

Rated 1 out of 5 stars

In my experience

In my experience, this has felt like a scam. I purchased a product that was advertised with a delivery time of 10 minute, but more than 24 hours have passed and I still have not received my order or any meaningful update.

Customer support has been extremely slow and unhelpful. I requested a cancellation and a full refund, but my issue remains unresolved.

If this is not resolved immediately, I will proceed with legal action and report this matter to the appropriate consumer protection authorities. Based on my experience, I cannot recommend this platform.

July 7, 2026
Unprompted review
G2G logo

Reply from G2G

Hi Maa, we're sorry to hear about the delay with your order and how unresolved this has left things for you. That's not the experience we want anyone to have. Please share your order details at support.g2g.com so our team can look into the delivery and your refund request directly.

Rated 1 out of 5 stars

G2G enforcement is not transparent and a scam for sellers

Seller ID: 1002646461

I am writing this review because my experience as a seller on G2G has been extremely unfair, stressful, and disappointing.

G2G took enforcement action against my seller account and affected my account/funds, but they did not provide any clear evidence, proof, or detailed explanation about what policy I allegedly violated. They only gave me generic answers.

I contacted G2G support multiple times asking for a real explanation, proof, and the exact reason for the action. Instead of helping me, support kept replying with vague messages, closing tickets, or avoiding the main issue. No one gave me clear evidence. No one explained exactly what I did wrong. No one gave me a fair chance to resolve the situation properly.

Another serious issue is the refund/payment side. My funds were affected, and I asked clearly about my money and refund/payment situation, but support did not give me a clear final answer. As a seller, this is very worrying because G2G can restrict an account, affect funds, and then avoid giving a transparent explanation about when or how the seller will receive their money.

G2G replied on Trustpilot saying that affected sellers are notified with details before action is applied. In my case, this is not true. I did not receive clear details, real evidence, or a transparent explanation before or after the enforcement action. This confirms my concern that the process is not fair or transparent for sellers.

The main problem is not only the account action. The real problem is that G2G can restrict a seller, affect their money, and possibly delay or block refund/payment matters without providing proper proof. Then support sends generic replies instead of doing a real review.

I am ready to update this review publicly if G2G provides real evidence, a clear written reason, and a fair solution regarding my account and funds. But until now, from my experience, this feels like a scam-like enforcement system against sellers.

I strongly warn other sellers to be careful before relying on G2G as a marketplace. A platform that can take action without transparent proof and leave sellers uncertain about their funds is not safe for serious sellers.

I am still waiting for G2G to provide:

The exact policy I allegedly violated
Real evidence/proof
A clear written explanation
A fair review of my case
A clear answer about my refund/payment/funds
A proper solution for my seller account

Until then, my opinion remains the same: G2G is not transparent with sellers, and my experience scam.

June 27, 2026
Unprompted review
G2G logo

Reply from G2G

Hi Zakaria, thank you for sharing your concerns. We've reviewed your account, and the action taken was made in line with our published seller policies rather than arbitrarily. We understand this is frustrating. Our team has already looked into your case and can walk you through the specifics and next steps directly. We appreciate your patience while we work through it with you.

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Rated 2 out of 5 stars

dont use

horrible site, once you confirm order the seller can scam you and you cant refund, many scummy sellers

July 4, 2026
Unprompted review
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Reply from G2G

Hi Spin, we're sorry your experience left you feeling unprotected after confirming an order. Buyer safety matters to us, and reports like yours help us act against sellers who break our rules. If a specific order was affected, please share the details at support.g2g.com so we can investigate.

Rated 1 out of 5 stars

This is a scam website with scam…

This is a scam website with scam sellers. After reporting a case 5x the refund still never was issued and now Im blocked from the website, the SMS code just never arrives and I can not even log in any longer.

July 5, 2026
Unprompted review
G2G logo

Reply from G2G

Hi, we're genuinely sorry for how frustrating this has been, from the unresolved refund to being unable to log in or receive your SMS code. That is not the experience we want, and we'd like to help you regain access and review your case. Please reach our team at support.g2g.com with your account details so we can look into both the login issue and the refund.

Rated 1 out of 5 stars

NEVER BECOME A SELLER ON THIS WEBSITE

NEVER BECOME A SELLER ON THIS WEBSITE, ITS A SCAM THEY NEVER LET U WITHDRAWL UR MONEY,

MY SELLER ID IS Seller ID 5921448 and they keep making excuse i don't give good document when i do again and again all that so we can't withdrawl

DO NOT TRADE ON THIS WEBSITE

July 5, 2026
Unprompted review
G2G logo

Reply from G2G

Hi there, we're sorry to hear about the frustration around your seller experience and your funds. We understand how important timely access to your earnings is, and we'd like to review what happened on your account. Please reach out with your details at support.g2g.com and our team will look into it for you. Thank you for flagging this.

Rated 1 out of 5 stars

support is non copperrsative all rights…

support is non copperrsative all rights are only for seller also sellers are not serious abiut customers just scam 3rd party redirect etc

July 3, 2026
Unprompted review
G2G logo

Reply from G2G

Hi Ali, we're sorry you felt our support was not cooperative and that the process seemed one-sided. That is not the balance we aim for, and we take your feedback seriously as we work to improve for buyers. If a specific order was affected by a seller, we would like to look into it, so please share the details at support.g2g.com.

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Rated 1 out of 5 stars

G2G is a scam plataform

One of the worst marketplaces on the internet .
Delay refunds to try and get the comission , sellers that doesnt respond when they are online and not deliver products .
Wont spend another euro on this garbage , just sad .
Dont use, its just money waste .
Also , the company g2g does a AUTO-DELIVERED on products, to not allow for a refund, this happens to a lot of users that report it on trust pilot.
1#Update, a non working account has been send again , where i have time lock to open a new despute , just trying to reach the time of "product delivered"
2# Update , for the 3 time, the seller mark account as delivered, doesnt send full login info, and a refund after 48 hours of the buy i havent had the product, or refund, even after mutiple tickets with G2g support.
Remember:Althow the seller has all coments on profille refering as product not delivered , and no answer, since there were orders, g2g will mark them as concluded, when not a single costumer has received the product.

July 4, 2026
Unprompted review
G2G logo

Reply from G2G

Hi Gonçalo, thanks for the feedback and we're sorry for the frustration. To clarify, the delay wasn't linked to any commission — it followed our standard process, where an order case is raised with the seller before a refund can be issued. Your refund for this order has now been processed. If anything's still outstanding, reach us at support.g2g.com and we'll check right away. — G2G

Rated 1 out of 5 stars

real scam

real scam, do not buy anything, they have bots filling services, giving you ai generate data to looks real but nothing works. supoort doesnt exist at all. that is why sellers doesnt have rating.

July 1, 2026
Unprompted review
G2G logo

Reply from G2G

Hi Itilia, we're sorry to read about your experience and understand how frustrating it is when what you purchased doesn't work and you feel support wasn't there for you. That is not the standard we hold ourselves to. We take your feedback seriously and would like the opportunity to look into the items that didn't work for you. If you're willing, please share your order details at support.g2g.com so our team can investigate and help put things right.

Rated 1 out of 5 stars

A complete scam platform with zero seller regulation

This trading platform is an absolute scam. Sellers are not strictly managed at all—on average, 1 out of every 2 orders you place will be from a scam seller.
To make things worse, the refund process and customer support team are terrible. Every time you get scammed, they force you to wait a full 48 hours before you can even escalate the report to a higher level. Before that 48-hour mark, your only option is to "discuss" the issue directly with the very seller who just scammed you. It makes absolutely no sense. Stay away from this site to save your money and time!

July 1, 2026
Unprompted review
G2G logo

Reply from G2G

Hi Pham Hung, thank you for your honest feedback, and we're sorry your experience with orders and the refund process fell short of what you expected. Seller quality and buyer protection matter a great deal to us, and we take reports like yours seriously. We'd like the chance to investigate the specific orders involved. Please share your order details at support.g2g.com so our team can look into it and work toward a resolution.

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