G2G Reviews 

58,155
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 6,725 reviews, reviewers had a great experience with this company. Regular customers frequently praise the extremely smooth transactions and incredibly fast service provided when buying various digital goods and online services. People often mention that support representatives are exceptionally friendly, highly helpful, and always quick to respond to any questions, concerns, or technical issues. Some reviewers were not happy with misleading product descriptions, unexpected account bans, and receiving items that did not match what was advertised. Consumers also noted significant challenges when trying to resolve disputes or deal with customer support teams during complicated warranty claims and refund requests.

What people talk about most

Service

Reviewers highlight positive aspects of service, praising the fast response times, professional support, and... See more

Product

Consumers find the product to be a mixed experience, as while many reviewers praise the helpful sellers and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as many reviewers report that... See more

Response time

Users describe ambiguous interactions with response time, as many reviewers highlight extremely fast... See more

Website

Reviewers mention ambiguous feedback about website, with some consumers praising the platform for offering... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Honestly such a good website to buy accounts from, I would have rated it 5 stars but one thing I don’t like about it is if I want to buy a steam account(which is the main thing I buy from there) I c... See more

Company replied

Rated 4 out of 5 stars

I’ve contacted G2G several times, and every time, their support team has been available, responsive, and helpful. They always take the time to understand my issue and resolve it as quickly as possible... See more

Company replied

Rated 4 out of 5 stars

Service is working well. I had an issue with the EPG at first, but the seller responded and provided a new EPG URL that fixed the problem. Good support and everything is working now.

Company replied

Rated 5 out of 5 stars

Very easy to work with and good communication throughout the process. I was able to set my own play schedule and he would play when I was offline, so my normal playing time was not interrupted. I will... See more

Company replied


Company details

  1. Gaming service Provider

Written by the company

At G2G, we bridge borders with trust, turning connections into limitless opportunities. Our mission is to provide a secure marketplace for digital goods and services, prioritizing transparency and customer satisfaction. We value accessibility, innovation, and security, ensuring equal opportunities, staying ahead of customer needs, and prioritizing robust security measures for every transaction.


Contact info

3.9

Great

TrustScore 4 out of 5

58K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(58,155)

7,063 reviews in the last 12 months

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ban

Rated 1 out of 5 stars

theres too much favouritism in the…

theres too much favouritism in the sellers
if big sellers break the rules its fine but if small sellers do it they get slap with a suspension or a perma ban

July 18, 2025
Unprompted review
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Reply from G2G

We appreciate your review and regret that your experience didn’t meet expectations. Unfortunately, without an order number, we’re unable to investigate this matter thoroughly. Kindly revise your review to include the order number or submit a detailed report here: https://support.g2g.com/en/support/tickets/new. We’re eager to assist you.

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Rated 1 out of 5 stars

Shitty

You don’t buy a normal permament account. You buy an alt account, which is a type of accounts where you get access to it until the user protection and option to refund. The support supports the scammers saying that they cannot do anything like what? Just like ban this guy from turkey arabia or whatever else to stop that scamming…

March 26, 2025
Unprompted review
G2G logo

Reply from G2G

We appreciate you bringing this matter to our attention. We understand your concern regarding your game account. Unfortunately, as the agreed-upon insurance period has concluded, our ability to investigate is limited. We recommend reaching out to the seller directly for any further inquiries about your account. We apologize that we cannot offer more direct assistance at this time.

To learn more about our policies and procedures, please visit: https://support.g2g.com/en/support/solutions/articles/5000896721

Rated 1 out of 5 stars

I was scammed by a seller and customer service didnt help at all.

I was scammed by a seller, he just waited for the insurance period to blow over. I submitted a request to contest the charges and the customer service, 1. Took ages to respond 2. Just said they couldnt help and didnt even flag or ban the scammers account. Never!!! Trust this site to buy from unprofessional sellers.

June 30, 2025
Unprompted review
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Reply from G2G

We appreciate you bringing this matter to our attention. We understand your concern regarding your game account. Unfortunately, as the agreed-upon insurance period has concluded, our ability to investigate is limited. We recommend reaching out to the seller directly for any further inquiries about your account. We apologize that we cannot offer more direct assistance at this time.

To learn more about our policies and procedures, please visit: https://support.g2g.com/en/support/solutions/articles/5000896721

Rated 1 out of 5 stars

Purchased gold for wow classic from G2G…

Purchased gold for wow classic from G2G resulted in blizzard banning my account for 2 weeks and removing all gold from every character. G2G did nothing to remedy the situation. Basically spent $70 for a 2 week ban

June 24, 2025
Unprompted review
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Reply from G2G

We have investigate your report but unfortunately we are unable to assist you in the means of compensation as any amendment by Game Developer / Game Publisher on your account and its content after delivery is successfully conducted is not covered under GamerProtect.

We hope this is an isolated case and we thank you for your patience and understanding on this matter.

Rated 1 out of 5 stars

Support does not ban sellers who have several stores on the site, but in fact this is one company that works for competitors. And violates the rules by luring sellers to a new site!

I provided evidence of how 2 sellers from one company have 2 of their own stores on this platform, they also lure people in Discord to another marketplace, what is most interesting is that on another new marketplace there are only 2 stores of these sellers. That is, they are direct competitors of the g2g website.

The support didn't even conduct an investigation, and now it turns out that these 2 guys continue to trade on this site, have several stores, which is prohibited by the rules. And many stores, this is several times more ads, which also violates the rules of the g2g site. And thus, this does not create equal trading conditions for all sellers.

Ticket number #4435282

June 17, 2025
Unprompted review
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Reply from G2G

We appreciate your report regarding sellers allegedly operating multiple stores and luring users. We have investigated the accounts you reported and found no direct connection or definitive evidence to confirm violations of our policies, such as operating multiple stores or luring users to competitor sites. We take all reports seriously and continuously monitor our platform to ensure fair trading conditions for all. If you acquire further concrete evidence, please provide it for another review.

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Rated 1 out of 5 stars

Caught a 2 week ban

Caught a 2 week ban for buying the gold. Wont be using this website again.

June 15, 2025
Unprompted review
G2G logo

Reply from G2G

We have investigate your report but unfortunately we are unable to assist you in the means of compensation as any amendment by Game Developer / Game Publisher on your account and its content after delivery is successfully conducted is not covered under GamerProtect.

We hope this is an isolated case and we thank you for your patience and understanding on this matter.

Rated 1 out of 5 stars

Slow response time from support as i…

Ordered a pack of 10 Minecraft accounts clearly advertised as "NO BAN." Turns out? 7 were permanently banned and the other 3 were temp banned—so literally zero usable accounts.

When I brought it up, the seller suddenly claimed “no ban” only applied to 2b2t, which was never stated anywhere in the listing. Meanwhile, Hypixel bans were completely ignored, even though the word Hypixel is literally in the offer title. Just straight-up deceptive.

Seller refused to refund. G2G support has been radio silent and useless. If you’re expecting buyer protection, don’t. This was a textbook bait-and-switch. Also I spent 22 days emailing them back and forth and they blocked my account because I did a bank dispute and are now demanding +10 euro to unlock my account very dishonest.

June 16, 2025
Unprompted review
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Reply from G2G

Thank you for bringing this issue to our attention. We have reviewed the evidence you have submitted and have decided the case in your favor. Subsequently, the transaction has been refunded to your G2G account in Store Credit. Once again, please accept our sincere apologies for the inconvenience caused. We are confident that your future dealings with G2G will better reflect our commitment to your satisfaction.

Rated 1 out of 5 stars

Poor service resulting in a ban

I've used this company for a number of years for various services without any issues.

Unfortunately during a boosting service my account was used for the purposes of buying/selling gold by the boosters which resulted in a ban.

After days of sending evidence over to G2G they concluded that this was not their issue and refused to do anything about it.

Use with caution!

June 14, 2025
Unprompted review
G2G logo

Reply from G2G

Thank you for your feedback. We’re sorry to hear about your experience and would like to look into this further. However, as you haven’t provided an order number, we are unable to verify your report at this time. Could you please update your review with the order number or submit a report directly through our support page at https://support.g2g.com/en/support/tickets/new? This will help us resolve the issue promptly.

Rated 3 out of 5 stars

50/50 pretty much

Good website either you find a good reliable seller or you find a scammer. Heavy on the sellers side i disputed because account has a ban and they were on the sellers side i provided proof seller.

June 10, 2025
Unprompted review
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Reply from G2G

We're sorry to hear about your mixed experience and your concern regarding seller fairness. You mentioned disputing an order due to an account ban and providing proof. Upon review, it appears that you resolved the escalation yourself and confirmed receiving the order on the order page. Furthermore, we note that we did not receive any response from you with proof within the 48-hour timeframe. While we strive for fairness, our ability to intervene is limited when buyers confirm receipt or do not provide timely evidence as requested.

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Rated 1 out of 5 stars

Classic relcaim account scam

Scams are rampant, i got an account with a verified phone number.
The seller, Steam_Inc on G2G assured me was alright, after about a month or so the account was reclaimed..
I was either sold a hacked account or the seller himself is a scammer. G2G did nothing.

Edit: they did not ban the store selling scam accounts

May 7, 2025
Unprompted review
G2G logo

Reply from G2G

Thank you for bringing this issue to our attention. We have reviewed the evidence you have submitted and have decided the case in your favor. Subsequently, the transaction has been refunded to your G2G account in Store Credit. Once again, please accept our sincere apologies for the inconvenience caused. We are confident that your future dealings with G2G will better reflect our commitment to your satisfaction.

Rated 1 out of 5 stars

They ban seller without any mistake and…

They ban seller without any mistake and they didn't tell the reason to ban

May 1, 2025
Unprompted review
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Reply from G2G

Thank you for reaching out. We value all feedback and strive to improve our services. However, we could not verify your report as no order number was provided. Please consider updating your review with this information or filing a ticket through https://support.g2g.com/en/support/tickets/new so we can address your concerns.

Rated 1 out of 5 stars

Worst

Worst. They will ban you without warning, charge higher fees for each transaction, and hold money from sellers as if they’re running a monopoly even already take private document and selfie from sellers. I prefer other websites like EpicNPC. I will never do business with them again and wouldn't recommend anyone else to try this terrible website.

May 18, 2025
Unprompted review
G2G logo

Reply from G2G

We're sorry to hear about your negative experience. Account bans are only for policy violations, and our fees are transparent. Asking buyers to complete transactions off-platform, as you did, is a direct violation of our policies and very insecure. Please see why we prohibit this here: https://support.g2g.com/en/support/solutions/articles/5000001405. We strongly advise all users to transact only on G2G for their safety and eligibility for our services.

Rated 1 out of 5 stars

Account banned instantly after purchase – no real protection

I made a purchase through this platform expecting a safe and reliable process, but unfortunately, that was not the case.

On April 17th, I bought an in-game account and received access shortly after. However, as soon as I tried to log in for the first time, the account was already banned — I didn’t even have the chance to use it once. The ban happened the same day the payment was released to the seller.

I followed all the requested steps and provided video proof, screenshots, and all required documentation through the ticket system. The support team replied quickly, and while I appreciate the speed, I was very disappointed by the final resolution: no refund, no compensation, and the justification that the issue is outside their "GamerProtect" coverage, since the ban came from the game publisher after delivery.

To make matters worse, there was no warning from the seller indicating that the purchase of this type of account is against the game's rules. This lack of transparency is extremely damaging to the buyer.

In the end, I lost not only the money I spent here, but also my original, much more valuable account due to the ban linked to the transaction.

I hope this review helps future users be more cautious. If you're buying something that might be against a game’s terms of service, don't expect protection from this site, even if you're banned within minutes.

April 17, 2025
Unprompted review
G2G logo

Reply from G2G

We have investigate your report but unfortunately we are unable to assist you in the means of compensation as any amendment by Game Developer / Game Publisher on your account and its content after delivery is successfully conducted is not covered under GamerProtect.

We hope this is an isolated case and we thank you for your patience and understanding on this matter.

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Rated 5 out of 5 stars

Great group

Used them multiple times. Never a problem. Only slow delivery times I’ve had with them has been when I’ve forgotten to pay for my order (sad to admit). Never a ban, never an issue.

April 13, 2025
Unprompted review
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Reply from G2G

Thank you for making our day with your positive feedback. We're here to serve you anytime.

Rated 3 out of 5 stars

You will be banned after buying anything pokemon related

First and foremost the product was delivered however 2 things that stuck out was firstly that anything you buy pokemmo related will grant you a perma ban and secondly the delivery time was around 24 hours and not just 1 hour.

April 2, 2025
Unprompted review
G2G logo

Reply from G2G

Thank you for bringing this issue to our attention. Our support agent has attempted to reach out to you to resolve the issue however we did not receive a response from you. As a result the case has been closed accordingly. Please do not hesitate to contact us if you require further assistance. Thank you.

Rated 1 out of 5 stars

SCAM. Unfair attitude towards Trust Sellers!

Hello friends. I want to share my sad experience of working with this site.

9 months ago my account was hacked on this site through this platform. I restored the account, contacted the site and told the situation. To which the administration replied that they did not care, and that I should compensate $ 150 for 2 unfulfilled orders. I was ready to compensate everything! (I am ready now)!

The catch is that they didn't give me a time frame for when I should pay everything off. AND THEY ALSO DIDN'T TELL ME THAT MY ACCOUNT WOULD BE BANNED FOREVER. EVEN TO THIS DAY, NO ONE FROM SUPPORT HAS SENT ME A LINK TO SUCH RULES!!!! THAT IS, THEY PROBABLY DON'T EVEN KNOW WHERE SUCH RULE IS DESCRIBED OR MAYBE THIS RULE DOESN'T EXIST AT ALL)

I have a history of correspondence and a video recording of all dialogues!

When I asked if I could pay off this debt, the support team answered IN 24 DAYS!!! They said return this amount to us and there are no problems. I was not called up for the deadlines and they did not say anything about a permanent ban.

Since I was not tied to a time frame and they did not send me the rules. I contacted the administration last week. And they told me that my account was banned forever. Without explanation, without a link to the rules. Also, I had about 100 Euros on my account for the previous order. And they haven't returned them to me yet either)))

I have been working with them for 7 years, during this time I have completed more than 2000 orders! Trust is 99%. Gold seller, profit is more than 10,000 per month!

What do you think? If I knew about this, I would not have paid and would not have returned these 150 dollars to you????

This is again the problem of your incompetent support! It already has a bad reputation all over the Internet!!!

Answers with templates. Closes the ticket. No one helps me solve this issue. I asked them to connect me with a more competent employee, but they ignore me.

As you can see, you are also at fault!!!

But I want to resolve everything peacefully and fairly!

Of course, this situation is very unpleasant for me!!! The most unpleasant thing is that you do not take into account my contribution to the development of your marketplace.

I suggest we resolve this peacefully!

Let me tell you what I suggest!

1. You peacefully reconsider this issue and restore my account.

In turn, I will compensate your losses, and we will continue to cooperate as dictated by us.

2. You provide me with a qualified employee who will resolve this unpleasant situation! I have never let you down, but I am confused by the qualifications of your staff.

Otherwise, the following developments will occur:

I have been on the market for over 9 years, I have my Reddit (1.2 million subscribers), Twitter (300k subscribers), TikTok (800k subscribers), YouTube (400k subscribers). Everything is connected with the gaming industry and boosting, and I also have a number of partners on these platforms.

I will simply post a video exposé about you everywhere, how disrespectfully you treat everyone.

I will tell you about your deception schemes, about the speed of support response....

And on top of everything else. You know my volumes of profit that I bring to you and so on. I have a financial resource for anti-advertising!

I am waiting for a positive response from you to resolve my issue in my favor! Otherwise, in 48 hours. I will post all the materials on all resources.

Here are the ticket numbers. 3492418 4167302 4185371.

The first two didn't say anything about the timeframe or that I would get a permanent ban. Support hasn't responded to my last ticket for 3 days!!

I am waiting for a competent employee and a peaceful resolution of this situation! I am ready to meet you halfway, but I expect the same from you. There have not been a single complaint about me in all this time!

March 24, 2025
G2G logo

Reply from G2G

Thank you for bringing this to our attention. We understand your frustration regarding the account ban and repayment. Our records show your account was reported stolen, and while you stated you didn't sell WOW products, our history indicates otherwise starting July 14, 2024. Repaying USD150 for two affected orders was required to regain access, and this has now been completed, restoring your selling permissions. We apologize for any unclear communication regarding the timeframe and potential ban. We are working to improve our support and policies. We appreciate your long-term contribution and hope we can move forward constructively. For any further concerns, please contact our support team directly. Thank you.

Rated 1 out of 5 stars

Dont bother buying here, not worth it.

Dont bother buying here. It’s just a scam, they don’t care about their customers or their platform. I got scammed on there, and the account I bought was just reclaimed by the original owner. When I wrote a email they didn’t care, and just said that they couldn’t do anything. I order the 29 January and I got stolen 27 February so it wasn’t even a month, they just made the excuse that it was too late and over there warranty, and took about 2 days to respond. Very bad service. I have bought accounts from other platforms, and never had problems. Don’t buy here find another platform.

Reply for the comment
(As I said they, didn’t even ban the guy on the site, even with the prof i sent them (pictures email and sms that clearly state the account was recovered). Instead they just said that I could fix the problem myself? He scammed me? It’s clear that they DO NOT care about their customers neither their site. Pls don’t buy from here.)

January 29, 2025
Unprompted review
G2G logo

Reply from G2G

Thank you for bringing this issue to our attention. As the insurance which you and the seller agreed on during purchase has lapsed, it limits our ability to intervene and to probe further on the issue. However, you may still reach out to the seller directly if you have any queries in regards to your game account. Thank you.

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Rated 1 out of 5 stars

Site steals processing fees from honest buyers

Site steals processing fees even if no product is received. If the seller does not fulfill the order in 48 hours, the site will automatically refund you in credits less your processing fee. They don't ban the seller and continue to allow them to make posts. Mikunxd was still making money from selling his accounts while I'm out the processing fee.

Customer service is a joke, there's a new person answering the inquiry for every email. They wouldn't even compromise with me by giving me the processing fee in credit form.

February 19, 2025
Unprompted review
G2G logo

Reply from G2G

We understand your frustration regarding the order cancellation and the handling fee. Our system automatically refunds canceled orders to store credit, and while we can refund the original order amount to your payment source, handling fees are non-refundable in this specific situation. We acknowledge your concerns about seller activity and are continuously working to improve our platform's reliability. We also apologize for the inconsistency in customer service responses and are addressing this to provide a more streamlined experience.

Rated 1 out of 5 stars

G2G must banned METAMMO seller user!

I had a very bad experience with a seller using the username METAMMO. They are just try are selling for higher price from Original Owner on other website. They posted spam selling threads in every game account section, despite not owning the accounts. It appears they copied the listings from other websites, such as EpicNPC or PlayerAuctions.

The proof of this lies in the fact that they don't have the latest screenshots of the accounts they're selling. If they were genuine sellers, they would have obtained permission from the original owners on EpicNPC or PlayerAuctions.

This poses a significant risk to buyers, as the accounts can be recalled or hacked back at any time. In such cases, METAMMO will likely not take responsibility.

Ban this seller: METAMMO

February 24, 2025
Unprompted review
G2G logo

Reply from G2G

Thank you for your review. While we’d love to address your concerns, we’re unable to verify your report due to the absence of an order number. Please update your review or submit a support ticket here: https://support.g2g.com/en/support/tickets/new to help us resolve this matter quickly.

Rated 1 out of 5 stars

Horrible Service

I bought an account worth 34 euros.
This was the ad "CS 2 Prime | 7+ Medals (Services | Operations | Years | Rare) | Premier Reandy | MB Skins | 700+ Hours | No limit" I received an account with 7 medals and 700h+. It clearly said they were 7+ not 7.
After that, I tried not to think too much about the fact that I had been the target of false advertising.
I played on the account for 24 hours and the account was banned by Steam "community ban" because the account was STOLEN. I was left with no account and no money.
I tried to resolve the situation with the seller, but he is not helpful, he is online and does not respond to messages. Ignore it. I made a ticket to G2G Support and they said that the seller is contacting me and I respond and ignores me again. Besides not being professional towards my problem. It feels like they are joking with me.
The sellers name is: PrimeAc

February 12, 2025
Unprompted review
G2G logo

Reply from G2G

Thank you for bringing this issue to our attention. We have reviewed the evidence you have submitted and have decided the case in your favor. Subsequently, the transaction has been refunded to your G2G account in Store Credit. Once again, please accept our sincere apologies for the inconvenience caused. We are confident that your future dealings with G2G will better reflect our commitment to your satisfaction.

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