G2G Reviews 55,133

I am extremely disappointed with G2G.

My seller account was permanently banned due to “high complaint rate”, which I accepted. However, the real issue is that they are holding my funds without providing proper justification.

They are currently withholding:

EUR 3,439.21 (available balance)
EUR 6,583.59 (floating balance)
USD 303.31 reserved for 6 months

Despite multiple requests, they have:

Refused to provide detailed evidence of violations
Refused to give clear legal justification for holding my money
Ignored requests for documentation of refunds or deductions

Support responses are repetitive and dismissive, simply stating that the ban is final, without addressing the financial concerns.

This raises serious concerns about transparency and fairness. Holding user funds for months without proper explanation is unacceptable.

I have already escalated this matter and will pursue it further if necessary.

I strongly advise other sellers to be cautious when using this platform.

I had created a ticket about the issues I’ve been running into, and I thought I’d try to help them a bit, but instead all you get back is a standard copy-paste response. They really don’t read anything there. What terrible people work in that support team, and what a terrible website. And Devi Sha, what a lazy person you are — seriously, disgusting. Oh, and they banned me so I can’t buy anything there anymore, just because I told the truth and got genuinely angry. Here is my ticket.

Hello,

I have been thinking about this message for a while, and I decided to send it to you because there are several things that really need to improve, and I am honestly angry about the way you treat people and how poor your support is.

I am no longer going to hold back. What you do with this feedback is up to you, but at least I can say that I tried to help by being honest.

First of all, your customer support is very poor. When I submit a ticket, I often receive the same standard reply asking me to upload evidence, even when that evidence has already been provided. It also feels like many of your employees do not take the time to actually read the message properly. I have noticed this many times, because I am often asked questions that were already clearly answered in my original message.

Another serious issue is the way buyers who have been scammed by sellers on your platform are treated. When someone has been deceived and then does not feel taken seriously, it does real damage to that person’s trust in others. There is also a psychological side to this that you seem to ignore. Because of the way your company handles these situations, I am also losing faith and trust in people.

In short, you need to take more time for your customers, read their messages carefully, and most importantly, take them seriously.

There is also the issue of the large number of scammers active on your site. Even when a ticket is submitted with clear evidence, it seems that nothing is done to the scammer. They remain active, are not punished, and are not banned. This means they can continue scamming other people and harming more customers.

If you want to be seen as a serious and trustworthy company, then take proper action. When there is sufficient proof, ban the seller or scammer. That is how you protect your reputation and maintain a reliable platform.

Right now, buying something on your site takes far too much time and effort. You have to spend hours checking the seller and looking at reviews, and even then, reviews often say very little. There have been many times when I had to get my money back and was not even able to leave a review afterward. That is yet another problem you need to fix.

You should also take a serious look at your reputation on Trustpilot. There are many bad reviews about your company. And to be honest, it is very obvious to many people that a large number of the positive reviews do not seem genuine. People can see that.

This is my honest experience and feedback. Do something with it, or say nothing at all. But if you choose to ignore it, that will say more than enough about the direction your company wants to take.

Scam marketplace it purchased 150$ worth account after payment they ban my account

Its not bad. In general its a good website with good sellers. However they really should do something about disgusting sellers.

For instance 1 seller going by the name of Ashley24. Ruined the platform for me. Toxic unprofessional seller. Talking about taking extra time.

This person also buys from other "competitors" and leaves negative feedback. Was toxic towards me and making threats.

i registered as a seller in a month i got almost a sale of 1000 usd after which they suspended my store permanently literally no disputes or bad reviews everything was in order but they said i made some violations with 0 compains 0 order cancelled they stole my funds and said they will review it after 6 months i dont know what this site is for buyer as a seller i dont feel secure here their support service is so poor and irresponsive because they are not even able to clarify why they ban me and froze my funds dk if i will get them store ID:: g2g.com /blueinc ticket ids : #5290480 #5263340

Title: No Buyer Protection – Refund Refused Even After Seller Ban

I had a very disappointing experience with G2G.

Ticket ID: 5230452

I made a purchase through their platform, but the seller failed to deliver and disappeared after receiving payment.

After I reported the issue, G2G investigated and confirmed that the seller violated their policies. They even banned the seller’s account.

Despite this, G2G refused to refund my money.

Their justification is that the transaction is “between buyer and seller,” even though they:

* Process payments
* Charge service fees
* Control the platform

If a platform allows a fraudulent seller and cannot even contact them, how can the buyer be held responsible?

They closed my case and refused further review without providing any resolution.

This experience shows that G2G does not offer real buyer protection.

I strongly advise others to be cautious when using this platform.

I was a Level 120 seller on G2G for almost 3 years. Thousands of successful orders. Zero scammed buyers. Zero complaints. I helped G2G's BD team create new categories. I reported bad sellers. I cooperated every single time.
How did I get permanently banned?
A customer ordered a Manual Top-Up. I asked for his login credentials 3 times — he refused. My trainee, trying to help, sent him a code so he could redeem it himself. The customer got his credits, left a positive review, then lied and reported "Not Received."
I provided Xbox API proof showing the code was claimed on his account. I accepted the refund without fighting. The customer scammed ME — not the other way around.
G2G's response? Permanent ban.
Meanwhile, look at the reviews on this page:

Sellers recovering accounts after warranty expires
Buyers getting scammed with no refund
Stolen credit card transactions
Fake accounts sold daily

These sellers are still active. No ban. No consequences.
But I got banned for helping a customer who refused to follow the normal process.
The double standard is unbelievable:

CNLteam sells Fortnite DLC keys in Items section — no violation
I sold the same thing — violation
Scammers steal accounts back after 14 days — still active
I made one trainee mistake with zero harm to the buyer — permanent ban

What makes this worse:

My $1,000 freeze was supposed to be 6 months — G2G held it for 8+ months
Support only sends copy-paste "decision is final" responses
No one actually reviewed my chat logs or evidence

G2G's slogan is "Gaming for a Living."
That's exactly what I was doing. For 3 years. Until they ended my career over a misunderstanding that harmed zero buyers.
I'm giving 1 star because this is the most unfair treatment I've ever experienced.
To G2G leadership:
I'm still hoping for fairness. I will happily update this review to 5 stars if someone with authority actually reviews my case and gives me one more chance.
I'm not asking to ignore the rules. I'm asking for equal treatment.
If account thieves and scammers can keep selling, why can't a loyal seller who made one honest mistake?
Eid Mubarak. I hope someone reads this.

I got scammed,
I buy a Steam Account that have Wukong Blackmyth for 13$
I got full access to email and passoword and steam,
they tell me to not change password too early, to aware of ban,
but in just one day, I can't login to that account, no access to steam,

Later I submit ticket to G2G center, and they don't even care at all, no reply, no response in My case, very bad bad platform, full of scammed

fast to trade the gold, but got the gold traded from a fresh level 1, resulting in a ban, the only other time i've been banned was also from a level 1. It is a waste of money if your gold results in a ban.

Ive bought from this place twice both going perfectly and feels legit if the seller scams they give full refund and ban them and you can ask for details about the account or whatever you are looking for you buy

I had a very bad experience with this boosting order.

After the booster accessed my account, my World of Warcraft account was permanently banned. I later received an official email from Blizzard stating that my account was closed due to unauthorized cheat programs (hacks). This clearly shows that prohibited tools were used on my account during the boosting service.

I did not use any hacks myself and only gave access to the booster for leveling services. The ban happened shortly after the boosting service, which strongly indicates that the violation occurred during the boosting process.

I contacted support many times and always responded on time to their emails, but the order was still marked as completed and I was charged anyway. This is very unfair because the service resulted in my account being permanently banned.

I have been a customer for a long time and never had any problems before. This is the first time something like this has happened to me, which makes the situation very disappointing.

I believe customers should be protected when a service results in an account ban. Boosters should follow safe and legitimate methods, and customers should receive refunds if their accounts are damaged because of the service.

Based on my experience, I cannot recommend this service unless they improve safety standards and customer protection.

I'm done being polite. Let me be completely honest about what G2G did to me.
MY 3 "VIOLATIONS" — ALL UNFAIR:
Violation #1 (May 2023):
I listed Valorant codes in Items section. Why? Because G2G had NO Gift Card section at that time. I searched for it — it didn't exist. I saw all sellers listing there. I genuinely didn't know. I refunded the buyer. I cooperated.
Violation #2 (April 2025):
I listed a Fortnite DLC skin key in Items section. It was a DLC — not a gift card, not V-Bucks. DLCs belong in Items section. Every marketplace categorizes it this way.
I reported this to G2G and they said they would review. But look — the same listing is STILL ACTIVE:
https: // www . g2g .com/categories/fn-item/offer/G1754802791346RC
CNLteam and other sellers still list Fortnite keys in Items section every day. No ban for them. Only for me.
Also — the $1,000 freeze for this violation was supposed to be 6 months. It should have been released by October 2025. But it was STILL frozen in December when I got banned. 8 months, not 6. G2G's mistake — but I never complained.
Violation #3 (December 2025):
This was my FIRST violation in Manual Top-Up category.
Let me ask you something, G2G:
If YOU were the buyer, and you bought 16,000 Rainbow Six Siege credits as a top-up...
We told you: "Please share the linked Xbox email and password to your Ubisoft account."
You said: "Just give me the code, I have Xbox."
We gave you the code so you could redeem it yourself — so you feel safe, so you come back to G2G, so we don't use any strict method that might worry you.
Do you think we deserved a permanent ban for that?
We asked for login 3 times. Customer refused every time. My trainee tried to help. Customer redeemed the code, then LIED and reported "Not Received." I provided Xbox API proof. I accepted full refund.
G2G SIDED WITH 3 FRA UD buyers:

Violation 1: Buyer got the code and refunded — I lost money
Violation 2: Buyer got the code and refunded — I lost money
Violation 3: Buyer redeemed the product and lied — I still got blamed and lost money

In all 3 cases, I was the victim. Not the buyers.
THE DOUBLE STANDARD:
I reported over 15 sellers violating rules — credit card sellers, wrong category listings, everything. G2G said "we will review."
Nothing happened. They're all still selling.
But me? 3 human mistakes in 3 years = permanent ban.
Why do you enforce rules on some people only?
Is it because CNLteam brings more money? Is it because I'm a small seller from Egypt?
WHAT I GAVE G2G:

Almost 3 years of loyalty
Level 120
Thousands of successful orders
Zero unsatisfied customers
Helped build categories: YouTube Premium, Crunchyroll, FC 26, Dead by Daylight, Call of Duty Mobile, Rainbow Six Siege
Reported bad sellers
Cooperated every time they froze my funds

WHAT G2G GAVE ME:

Permanent ban
$6,000+ frozen for 6 months
Ignored on Instagram after they asked me to contact them
"Decision is final" copy-paste 50+ times
Sided with fraud buyers every time

TO G2G:
You say you "enforce rules consistently."
Then why is this listing still active?
https: // www .g2g. com/categories/fn-item/offer/G1754802791346RC
Why are credit card sellers I reported still selling?
Why did my $1,000 freeze exceed 6 months?
Why won't you check my chat logs showing I asked for login 3 times?
This is not consistent enforcement. This is selective punishment.
I am disappointed. I am heartbroken. I built my entire future on G2G and you destroyed it over 3 misunderstandings — all caused by dishonest buyers.
If you ever decide to be fair, you know where to find me.
Eyad Mohamed
User ID: 136930

Scammed me over $10, no way to dispute case, they are asking for a $12 chargeback fee for an account with improper log in info.

I was refunded the day after this review, please ban your seller and do NOT threaten me over email again

Case #20260222005530. Fix my issues and I’ll take down my review

I'm updating my review because G2G has now stopped responding to me on Instagram after initially engaging.
They asked me to contact them on Instagram. I did. I explained everything in detail. They reacted to my message with 🙏 — and then went silent.
Let me be clear about what happened one more time:

MY 3 "VIOLATIONS" IN ALMOST 3 YEARS:
Violation #1 (May 2023):
I listed Valorant codes in Items section. Why? Because G2G had NO Gift Card section at that time. Everyone was selling there. Tracy Chen reviewed my case, understood, and gave me a second chance. I kept my promise for 3 years.
Violation #2 (April 2025):
I listed a Fortnite DLC skin key in Items section. It was NOT a gift card — it was a DLC cosmetic item. There is no separate section for Fortnite skin keys.
Go check right now: g2g. com/categories/fn-item
You will see CNLteam and many other sellers listing the exact same thing — Fortnite keys, V-Bucks gifting, DLC codes — all in Items section. Still active today. No ban for them.
If my listing was wrong, why are they still selling?
Violation #3 (December 2025):
Manual Top-Up order. This was my FIRST violation in this category. I asked the customer for login credentials TWICE — check my chat logs. Customer was scared and refused. My trainee sent a code to help him. Customer redeemed it, then lied and reported "Not Received." I provided Xbox API proof. I accepted full refund without fighting.

THE DOUBLE STANDARD:
G2G says they "enforce rules consistently" — but:

CNLteam lists DLC keys in Items section every day → No ban
V-Bucks sellers list in Items section with 3000+ sales → No ban
9 sellers I reported using credit cards (EXPLICITLY banned in policy) → Still active
Me, 3 mistakes in 3 years, all human errors, zero buyers harmed → Permanent ban

Consistent enforcement? Only for small sellers.

WHAT I GAVE G2G:

Almost 3 years of loyalty
Level 120
Thousands of successful orders
Zero unsatisfied customers
Helped build categories: YouTube Premium, Crunchyroll, FC 26, Dead by Daylight, Call of Duty Mobile, Rainbow Six Siege
Reported bad sellers to protect the marketplace
Cooperated every time they froze my funds — never complained

WHAT G2G GAVE ME:

Permanent ban
$6,000+ frozen for 6 months
Ignored on Instagram after they asked me to contact them
"We're thrilled by your positive feedback!" as a reply to my pain

NONE OF MY VIOLATIONS HARMED ANY BUYER:

Violation 1: Customer got refunded
Violation 2: Customer got refunded
Violation 3: Customer redeemed the product and lied — I still got blamed

In all 3 cases, I was the one who got scammed by dishonest buyers. Not the other way around.

WHY 2 STARS?
I'm giving 2 stars because G2G finally gave me a real conversation on Instagram — that was more than support ever did in 2 months of templates.
But they stopped responding. They asked me to explain, I explained everything, and now silence.

I AM STILL HOPING:
I am still hoping someone at G2G will look at this fairly.
I am still hoping someone will check the Fortnite Items section and see that every seller does what I did.
I am still hoping someone will recognize that 3 human mistakes in 3 years — with zero buyers harmed — should not destroy a career.
I am happy to continue our conversation on Instagram anytime. Please don't ignore me.

Eyad
User ID: 136930

Thank you for responding, G2G. But your reply proves exactly what I said.
You wrote "thorough investigation was conducted" — but you still haven't answered:

Why was a Final Warning issued at 8:42 AM and changed to Permanent Ban at 9:08 AM?
Who reviewed my chat logs showing I asked for login credentials?
Where in your Manual Top-Up Policy does it say gift card codes = permanent ban?
Why are credit card sellers I reported (Ticket #5030618) still active while I'm banned for something not in your policy?

My case:
I'm a Level 120 seller. 3+ years. Thousands of successful orders. Zero credit card violations ever.
2 minor mistakes in 3 years — both caused by buyers who lied — and suddenly I'm a threat to your marketplace?
Both times, buyers redeemed products and then reported "Not Received." Both times I provided proof. Both times I accepted the loss. I never fought. I never complained. I cooperated.
You can check my buyer reviews. You can ask my customers. We never had a single bad case. All buyers were satisfied. I built a reputation on trust and fast delivery.
You froze my balance multiple times over the years. Did I complain? No. I waited. I cooperated. I trusted G2G's process. Because I believed in this platform.
I helped G2G grow. I worked with the BD team to create new categories — YouTube Premium, Crunchyroll, FC 26, Dead by Daylight, Call of Duty Mobile. When I suggested new products, they replied within hours. They were happy to take my ideas and my sales.
But when I needed help? Complete silence.
I've sent 50+ emails. I've contacted 20+ support agents. I've messaged employees on LinkedIn — some ignored me, others told me "I no longer work at G2G." I've posted multiple Trustpilot reviews. Every response is the same template.
What actually happened:

Manual Top-Up order — I asked customer for login credentials (check the chat logs)
Customer refused, my trainee sent a code to satisfy him
Customer redeemed the product, then lied and reported "Not Received"
I provided Xbox API proof showing the code was claimed
I accepted the refund loss — I didn't fight for the money
January 12: BD Manager issued Final Warning at 8:42 AM
January 12: Same decision changed to Permanent Ban at 9:08 AM
No one has ever explained what changed in those 26 minutes

What G2G is holding:

$6,000+ frozen for 6 months
Paid inventory I can't access
My only income as a 21-year-old university student

The double standard:
When I helped G2G build categories and bring sales → Fast responses, appreciation, partnership.
When I needed fairness after a dishonest buyer → Ignored. Templates. "Decision is final."
Let me ask you directly, G2G:

2 mistakes in 3 years — both involving dishonest buyers — makes me a danger to your marketplace?
Thousands of satisfied customers mean nothing?
Years of cooperation, frozen balances without complaint, reporting bad sellers — all worthless?
But credit card sellers I reported with video proof are still active?

Your response says:
"Current resolution stands" — That's not a review. That's a dismissal.
"Taking your feedback seriously" — Then answer my questions.
"Thorough investigation" — 26 minutes is not thorough.
To other sellers reading this:
I gave G2G 3 years of loyalty. I helped build their platform. I reported bad sellers. I followed their rules. I cooperated every time they froze my funds. I never had a single unsatisfied buyer.
And when one customer lied, they threw me away without a real review.
This is how G2G treats partners. Template responses until you give up.
G2G:
I'm still here. I'm still waiting for ONE real human to review my chat logs and answer my questions. Not a template. Not "decision is final." An actual answer.
You know where to find me.
User ID: 136930
------
Update:
⭐⭐⭐⭐⭐
UPDATE (February 19):
I want to thank G2G for responding to my previous review and asking me to contact them on Instagram @g2g_global.
After 2 months of template responses, this is the first time someone has actually tried to engage with me directly. I appreciate that.
I have messaged them on Instagram with my full case details:

User ID: 136930
Order: 1765744057387HF5K-1
Almost 3 years as a seller, Level 120
Thousands of successful orders
How the mistake happened
My contributions to G2G
My promise to ensure this never happens again

I am hopeful this will lead to an actual human review of my case.
I will update this review again based on how the conversation goes. If G2G gives me a fair review and a second chance, I will be forever grateful. This platform was my career.
Thank you for this opportunity, G2G. Waiting for your reply on Instagram.
Eyad Mohamed
User ID: 136930

I purchased a Google account from the seller Veo3ByFahad (Order 1771082908537GX6P). Almost immediately, the account was permanently disabled by Google for policy violations and fraud.

This seller is running a systemic scam operation. He uses cheap domains to generate illegal Workspace accounts that are guaranteed to be banned within days. If you check his recent feedback, dozens of buyers are reporting the exact same scam! When you confront him, he ignores messages or lies about a "global Google update" to stall until the buyer protection expires.

I opened a dispute (Ticket #5143602) and provided screenshots of the Google ban and the seller's negative reviews. However, G2G support is moving incredibly slow, effectively allowing the scammer to keep stealing money.

I demand an immediate FULL REFUND to my original payment method. If this is not resolved, I will initiate a chargeback with my bank for fraud. Buyers, BEWARE!

I strongly advise everyone against using this service. I bought gold/items here, and the result was a permanent ban on my account shortly after.

It’s simply not worth the risk. I’ve spent countless hours building up my character, and now everything is gone because of this "service." To anyone considering buying here: Don't do it! Stick to legitimate ways of playing so you don't end up in the same situation as me.

I've now posted multiple reviews. G2G responds to each one with corporate language about "comprehensive reviews" and "internal processes" — but nothing changes. No one contacts me. No one answers my questions.
So I'm asking directly: Whoever is writing these Trustpilot responses — can you please forward my case internally to someone who can actually review it? Or give me an email address for someone in leadership?
I've tried:

20+ support emails → Same template every time
LinkedIn messages to employees → Either ignored or told "I no longer work at G2G"
Trustpilot reviews → Corporate responses that address nothing

My case in 30 seconds:

User ID: 136930 | Level 120 | 3+ Years | Thousands of orders
Manual Top-Up order — I asked for login, customer refused, trainee sent code
Customer redeemed it, lied, reported "Not Received"
I provided Xbox API proof
January 12: Final Warning at 8:42 AM → Permanent Ban at 9:08 AM (no explanation)
Policy says credit cards = ban. I never used a credit card.

What I'm asking:
Just ONE real human review. Not a template. Not "decision is final." An actual person looking at my chat logs and evidence.
I helped build categories for G2G. I reported bad sellers. I followed the rules. Two mistakes in 3 years — both caused by dishonest buyers — should not destroy a career.
G2G: If you actually read these reviews, please reach out to me . I want to resolve this privately. I don't want to keep posting. Just give me a chance.
User ID: 136930

G2G replied to my review claiming “multiple instances of non-compliance” — but still refuses to specify what these violations actually are.
Let me be clear about my account history:
∙ Violation #1 (2023, Items Category): I listed Valorant codes in Items because G2G didn’t have a Gift Card section at the time. Tracy Chen personally reviewed my case (Ticket #2484214), understood the situation, and gave me a second chance. I kept my promise for 3 years with zero issues.
∙ Violation #2 (2025, Manual Top-Up): A customer refused login credentials and begged for a code. My trainee sent one to satisfy him. Customer redeemed it, then lied and reported “Not Received.” I provided Xbox API proof. I accepted the refund loss.
That’s it. Two incidents in 3 years across DIFFERENT categories. Both caused by dishonest buyers, not malicious intent.
Questions G2G still won’t answer:
1. Where are these “multiple violations”? I count TWO in THREE YEARS — both involving buyers who lied.
2. Your Manual Top-Up Policy (Nov 2025) says credit card payments = suspension. Where does it say gift card codes = permanent ban? I’ve never used a credit card.
3. Why was a Final Warning issued at 8:42 AM on January 12, then changed to Permanent Ban at 9:08 AM? What happened in those 26 minutes?
4. I reported 9 sellers using credit cards with video proof (Ticket #5030618). All 9 are still active. Why am I banned for something NOT in your policy while actual violators sell freely?
What G2G is holding:
∙ $6,000+ frozen for 6 months
∙ Paid inventory I can’t access
∙ 3 years of my life building on this platform
My offer still stands:
I will accept any conditions — extended fund hold, probation, monitoring, anything. I am not a threat to your marketplace. I helped BUILD it. I reported bad sellers. I followed the rules.
Two mistakes in 3 years — both involving dishonest buyers — should not end a career.
G2G, please reach out to me via email. You know this isn’t fair. One real human review is all I’m asking for.
User ID: 136930 | Level 120 | 3+ Years |

I am writing this to warn other buyers about the widespread 'Recovery Scam' occurring on G2G. I purchased a Clash Royale account (Player Tag #RVRUYJ98V) that was reclaimed by the seller exactly 14 days after the sale.
How the scam works on G2G:
• The 'Burner' Email Trap: Sellers provide a newly created 'burner' email to give a false sense of security, while secretly retaining the original recovery data.
• Withheld Security Info: By not providing the original account creation details, the seller ensures they can force-recover the account through game support at any time.
• The Resale Loophole: After reclaiming my account, the seller immediately listed it for sale again on G2G. The platform allowed the exact same player tag to be relisted, enabling the seller to profit from the same stolen asset multiple times.

After being scammed, I checked this specific seller’s profile and found several other reviews describing the exact same '14-day recovery' issue. Despite these repeated reports from multiple victims, G2G continues to allow this seller to operate and list accounts.

G2G effectively allows scammers to 'rent' accounts to buyers before stealing them back for resale. Do not buy game accounts here; you are only paying for temporary access.

If G2G really care for the victims , they would had ban these sellers immediately . But they haven’t been banned yet and multiple customers have lost money because of it .