G2G Reviews 

58,017
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 6,716 reviews, reviewers had a great experience with this company. Customers frequently praise the dependable and highly responsive sellers who make buying online games, subscriptions, and digital services completely straightforward. Consumers consistently highlight that transactions are handled professionally, offering remarkably affordable prices and very fast delivery times across various popular categories. Though some customers noted issues with purchases, they encountered serious problems regarding misleading offers, defective items, or completely unresponsive sellers during their transactions. A few other people also felt that customer support teams failed to provide adequate assistance when attempting to resolve these frustrating disputes. Reviewers mentioned that getting refunds or valid account replacements proved extremely difficult when dealing with these specific negative situations.

What people talk about most

Service

Customers had positive experiences with service, frequently highlighting fast response times, quick delivery,... See more

Product

Reviewers mention mixed feedback about product quality and delivery, with some praising instant access,... See more

Customer service

People report ambiguous experiences with customer service, as many consumers praise responsive, helpful... See more

Response time

Consumers find response time to be ambiguous, as experiences vary dramatically across transactions. While... See more

Website

Customers consistently note ambiguous experiences with website, as opinions are sharply divided regarding its... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Service is working well. I had an issue with the EPG at first, but the seller responded and provided a new EPG URL that fixed the problem. Good support and everything is working now.

Company replied

Rated 4 out of 5 stars

It took longer than expected. There was no communication at all, even when I tried. But the next morning I did have my gold.

Company replied

Rated 4 out of 5 stars

G2G is good website for sellers and buyers and as an buyer you get greate customer service from G2G i have had few complications with sellers but with G2G never any problems

Company replied

Rated 3 out of 5 stars

Experiences are positive and negative. As for who is in question among those who sell services... They are mostly all positive, because they are afraid of negative reviews. They promise mountains and... See more

Company replied


Company details

  1. Gaming service Provider

Written by the company

At G2G, we bridge borders with trust, turning connections into limitless opportunities. Our mission is to provide a secure marketplace for digital goods and services, prioritizing transparency and customer satisfaction. We value accessibility, innovation, and security, ensuring equal opportunities, staying ahead of customer needs, and prioritizing robust security measures for every transaction.


Contact info

3.9

Great

TrustScore 4 out of 5

58K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(58,017)

6,937 reviews in the last 12 months

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payment

Rated 5 out of 5 stars

Fast, Reliable and Excellent Service

I used G2G to purchase a Coursera gift card from a third-party vendor and I’m very satisfied with the experience. The platform was easy to navigate, payment was secure, and the delivery was extremely fast. I received the code within minutes and it worked perfectly on Coursera with no problems at all. Prices were better than buying directly, which made it great value for money. Overall, G2G provided a smooth and reliable service. I would definitely use it again and recommend it to others.

January 20, 2026
Unprompted review
G2G logo

Reply from G2G

We're honoured by your kind words. It motivates us to continue providing top-notch service.

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Rated 1 out of 5 stars

⛔ G2G and scammers sellers Protection…

⛔ G2G and scammers sellers Protection !! ⛔
I hope that any lawyer or any consumer protection authority in Germany or Europe will intervene to protect us.

G2G – Non-Delivery of Order and Repeated Buyer Protection Failure

Content:
I made a purchase on G2G where the product description clearly stated that delivery would be completed within 10 minutes. After payment was confirmed, the order was never delivered, and the seller did not respond to any messages for over 24 hours.

I escalated the case through G2G’s official dispute system, but I was asked to wait nearly two days for a refund, despite the fact that no service was provided at all. This delay feels disproportionate given the advertised delivery time.

Unfortunately, this is not my first negative experience with G2G. In a previous order:

The seller failed to deliver the product.

I escalated the issue properly.

The escalation was not approved, leaving the buyer unprotected.

What is concerning is that some of the sellers involved in these cases have high review ratings, which may be misleading for new buyers.

I am sharing this experience to raise awareness and encourage G2G to improve its buyer protection mechanisms and seller monitoring.

January 19, 2026
Unprompted review
G2G logo

Reply from G2G

Thank you for your feedback. We’re sorry to hear about your experience and would like to look into this further. However, as you haven’t provided an order number, we are unable to verify your report at this time. Could you please update your review with the order number or submit a report directly through our support page at https://support.g2g.com/en/support/tickets/new? This will help us resolve the issue promptly.

Rated 5 out of 5 stars

G2G is by far the best

G2G is by far the best. Not only do you have a BIG choice of things you can purchase there but the support is also amazing. Payment methods are good. Love it and i will forever use this great website.

January 18, 2026
Unprompted review
G2G logo

Reply from G2G

We thank you for your thoughtful feedback and acknowledgement on our consistent effort to provide a comfortable and pleasant experience to all our customers.

Rated 5 out of 5 stars

Honestly

Honestly, this is the best site I've ever used to buy services. Even if you encounter any problem with a seller, G2G support will help you and compensate you if the seller doesn't respond. I feel completely safe on this site, and convenient payment methods are available. I hope this site continues to be this good. Thank you.

July 10, 2025
Unprompted review
G2G logo

Reply from G2G

We thank you for taking the time to review us. Hope to maintain the support and service or serve you even better when you come back.

Rated 1 out of 5 stars

Unauthorized Charge, No Service Delivered, and Template Support Responses

I placed two separate orders on this platform based on sellers being shown as online and a promised 1-hour delivery.

In both cases, the sellers were inactive for days and no service was delivered at all. After canceling due to non-delivery, the platform withheld part of my payment (€1.65) without my consent, claiming it as a “handling fee.”

What makes this worse is the support team:
They provide no real assistance and only respond with copy-paste / template replies, completely ignoring the actual issue of non-delivery and unauthorized charges.

If you take time to read the reviews here, a clear pattern emerges:

Many 5-star reviews appear fake or unnatural

A large number of real users report the same problems

Numerous reviewers explicitly describe this site as a scam

Based on my experience and the consistency of negative reviews, this platform appears to operate using misleading practices, showing sellers as online when they are not, failing to deliver services, and refusing full refunds.

I am now pursuing this case through payment disputes and consumer protection channels.

I strongly recommend extreme caution before using this site.

January 15, 2026
Unprompted review
G2G logo

Reply from G2G

We appreciate your feedback and are sorry for any inconvenience. Your report will be thoroughly reviewed, and if further details are necessary, we may contact you via email. Thank you for bringing this to our attention, allowing us to improve our services.

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Rated 1 out of 5 stars

"G2G is denying my refund for Ticket…

"G2G is denying my refund for Ticket #5017169. My Bitcoin payment was successful with TXID: 56ae9b0060f415fea6f25939c816921b410015fbc84c5acd13cd3542420571f6. The blockchain proves the money reached them, but their accounting team is lying that the address is wrong. This is a scam. Resolve my issue now."

January 14, 2026
Unprompted review
G2G logo

Reply from G2G

Thank you for letting us know about your experience. Your report will be investigated thoroughly. If further details are needed, we may contact you via email. We appreciate your feedback and the opportunity to address the issue and enhance our service.

Rated 5 out of 5 stars

Best seller

Mazir is very friendly. The order was completed quickly and securely.
I accidentally paid twice, and he went out of his way to deliver work that truly matched my double payment.
Good job and thank you !

January 14, 2026
Unprompted review
G2G logo

Reply from G2G

We greatly appreciate your feedback. We are delighted that we are able to meet your standards in the given criteria. Hope to keep on improving!

Rated 1 out of 5 stars

Repeated Unauthorized Charges by G2G

I am extremely disappointed with G2G Marketplace. I made a purchase on January 13, 2026, paying the full amount including all fees. My payment was confirmed as successful.
However, without my consent, G2G has repeatedly withdrawn additional amounts from my account. So far, the following unauthorized charges have been applied:
$0.71
$0.71
$0.75
$0.02
$0.02
$0.02
These withdrawals occurred after my order was fully paid, and I have never authorized them. I consider these actions unprofessional, unethical, and potentially illegal.

January 13, 2026
Unprompted review
G2G logo

Reply from G2G

Thank you for letting us know. We take every report seriously and will investigate the matter thoroughly. If additional details are needed to address your concern, we may reach out via email. We appreciate your feedback and the chance to improve our services.

Rated 1 out of 5 stars

First account they gaved me was not…

First account they gaved me was not working, i couldnt have access to it. Second account they gaved to me was inactive payment account which i couldnt watch movies. They are very slow with reaction.

January 7, 2026
Unprompted review
G2G logo

Reply from G2G

We’re sorry to hear about this issue. Your report will be reviewed and investigated. If we need more information to resolve it, our team may reach out via email. We appreciate your patience and feedback, which helps us improve our processes and service.

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Rated 5 out of 5 stars

Ease of payment

Outstanding service and ease of payment. Clear and precise description. Very Happy!

January 2, 2026
Unprompted review
G2G logo

Reply from G2G

We're grateful for your trust and your feedback. It's our pleasure to serve you.

Rated 3 out of 5 stars

They are very late with payments

They are very late with payments. I am a seller and I requested a withdrawal and I have not received my money yet, and I have waited 15 days. This is the transaction number: Payment (#4501561)

velixsoft

January 3, 2026
Unprompted review
G2G logo

Reply from G2G

We apologize for the delay you experienced with Payment (#4501561). Our records show that your withdrawal request was submitted outside of our standard payment cut-off time. As a result, the transaction was processed on the following business day. We can confirm that the payment has now been successfully sent. We appreciate your patience and recommend checking our withdrawal schedule for future requests to ensure timely processing.

Rated 1 out of 5 stars

Scammed out of my money

I tried to buy an account. I moved a bit too quickly and made the crypto payment in USDT rather than USDC. Both are pegged again the USD, so they have the same value, but obviously the system is not recognising the payment as it is looking for a payment in USDC, so the order was cancelled. The crypto arrived in their wallet.

I have contacted HellenWong offering to receive my payment back while I would cover all fees incurred by them and then pay them in USDC (the correct cryptocurrency for the account) or simply do the trade as is with the USDC that they already received in case they don't mind the mistake.

The seller only speaks very broken English, as I only received a few sporadic very generic replies. The latest one being "pls contact g2g support for payment issue". Now G2G support has been entirely unhelpful. They take days to reply and ask me for information that I have already provided them with repeatedly. They then go on to educate me that a "blockchain number" (which is not a thing) is 66 symbols long, while I have shared the txid (which is actually the thing they were referring to and is 66 symbols long) already 3 times with them. The seller won't respond to me anymore and the support is absolutely useless. Now my money is gone and I have received no product. Scammed by both the seller and the support basically. Thanks for protecting scammers! Never again will I use G2G.

Avoid at all costs!

While I know that you don't have access to their wallet and obviously cannot send me back the money I was hoping that you can mediate between HellenWong and me and explain the situation to them. It is quite obviously not a single person there, but an entire sales team, so somewhere there must be somebody that has access to the wallet and has some power to make these kinds of decisions.

January 7, 2026
Unprompted review
G2G logo

Reply from G2G

Thank you for your feedback. We take your report seriously and will investigate the matter. If additional information is needed for a proper review, our team may contact you via email. Your input is important and helps us improve our service quality.

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Rated 5 out of 5 stars

I received the code in less than 30…

I received the code in less than 30 seconds after making the payment.
The service was very fast, and the real-time support made registration easy.
I’ll use it well for the next year. Thank you!
It’s really affordable!

January 2, 2026
Unprompted review
G2G logo

Reply from G2G

Thank you for the kind review. Your support to G2G is very much appreciated. Have a great day ahead.

Rated 4 out of 5 stars

Good, but be careful and DONT pay by card

In general a site i've used to buy wow gold for ~20 times, it's legit and works, sometimes the sellers are clowns, but g2g has customer's back. However, do not use your card as payment method, opt for paypal instead, because over the past year, ive only provided my card info to 1 website (g2g), and it got compromised (allegedly by my bank doing regular safety checks, they noticed my details leaked, thus i needed to get a new card). almost a solid 5 star, worth your time anyway

January 1, 2026
Unprompted review
G2G logo

Reply from G2G

We would like to thank you for your support. We look forward to serving you for many years to come.

Rated 1 out of 5 stars

I got scammed. Sellers beware

I sold a digital in-game item (Xbox) through G2G.

The item was delivered successfully and, as required by the platform, I uploaded a screenshot clearly showing the buyer collecting the item. This proof was accepted by G2G at the time, and the payment was released.

Three months later, the buyer filed a chargeback directly with their payment provider. G2G informed me that, since this was a bank dispute, they could not request any clarification from the buyer.

Despite the fact that the item had been delivered correctly and no complaints were made for three months, G2G retroactively decided my proof was "insufficient" claiming it needed an explicit message confirming the trade was completed. They cancelled the order, refunded the buyer, and debited the amount from my account.

I attempted to provide additional screenshots from the Xbox chat confirming the transaction, but these were not accepted. Most concerning the original delivery proof I uploaded was then removed from the order details entirely.

In summary item delivered, accepted by G2G, used by buyer for months, then full refund to buyer after chargeback. The original evidence was deleted from the system.

G2G offers zero seller protection against fraudulent chargebacks, even when delivery requirements were met and initially approved.

January 1, 2026
Unprompted review
G2G logo

Reply from G2G

We understand your frustration regarding the chargeback. When a buyer disputes a payment through their bank, the payment gateway requires specific, non-circumstantial evidence to contest it. While you provided a screenshot, it lacked an explicit confirmation message from the buyer, which the bank deemed insufficient to win the dispute. As a result, the funds were recovered by the payment provider. We must adhere to these banking standards to maintain our platform's payment capabilities.

Rated 5 out of 5 stars

Safe payment action

This selling page is safe and secure with payments.

December 30, 2025
Unprompted review
G2G logo

Reply from G2G

Thank you for taking the time to review us. We greatly value your patronage and support. Come back and shop with us soon!

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Rated 5 out of 5 stars

Good services

Good services. Trusted and convinient payment. Product function very well.

December 29, 2025
Unprompted review
G2G logo

Reply from G2G

Your support is invaluable, and your feedback is treasured. We're dedicated to exceeding your expectations.

Rated 2 out of 5 stars

I recently completed

Hi,
I recently completed an order on G2G. The buyer has confirmed receipt, and I have uploaded the delivery proof.
However, the payment is still showing as floating, and the order is not appearing under Completed Orders, even though the status shows completed.
Could you please confirm if my payment is safe and when it will be released after the protection period?
Thank you for your help...

December 25, 2025
Unprompted review
G2G logo

Reply from G2G

We understand your concern and appreciate you reaching out for clarification. For game account orders, payment is only released after the 14-day insurance (protection) period has fully ended, even if the buyer has confirmed receipt and the order status shows completed. To ensure a smooth release, please make sure you have uploaded complete and clear proof of delivery. You can find detailed payment schedule here: https://support.g2g.com/en/support/solutions/articles/5000001416

Rated 1 out of 5 stars

Seller

I was trying to sell an account here,found a buyer,he purchased the account,10 % fee for g2g + 19 % vat , ok all good. then the money are locked for 14 days,altho the buyer took the account,all the credentials,and paid the full price.and now i am already waiting for 9 days,and suddenly 3 days ago,at the column that you can see the available balance,it says "Your payment capability has been disabled. Please contact Customer Support for detail." meaning even if the money they own me are in my account i still cant withdraw em (we are talking for 1200 euros).i sent already 2 tickets,a response to one of those and still nothing.i sent so many screenshots about the legimacy of the transfer of the account,i talked to the buyer and he confirmed the sale and that he took every credentials,but still nothing,not a single response. its my first time ever selling an account, and i most likely wont recommend this site to anyone that wants to sell,idk how they treat to the buyers but for a seller,even the AI support told me this "Reality check: G2G's lack of timely seller support is a known pain point." avoid it if you want to not lose your mind,i sold my account and those guys not only they locked my money but they dont even reply on tickets.

PS. after so much stressfull procedure,i managed to take my money. BTW. g2g is charging you 15% fee for everything you sell and 3% fee for every withdraw of money you make.total G2G made 200 euros on fees from me.for that horendus support. Never again.

December 16, 2025
Unprompted review
G2G logo

Reply from G2G

We apologize for the stress caused by the verification delay. High-value transactions often require additional security checks to ensure marketplace safety. We can confirm that your verification is complete and you have successfully withdrawn your funds. Our commission and withdrawal fees are transparently listed to support our secure escrow system. We appreciate your feedback regarding support times and are working to improve our service for all sellers.

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