G2G Reviews 55,133

Honestly, this is the worst experience I've ever had on thiswebsite. I was using a VPN when I placed the order, and then I was asked to verify my payment. I already finished the verification, but now no one is answering me. Support is non-existent and you are ghosting me. This is unacceptable. I need my account now or a full refund immediately

Fast easy payment, sellers doin a fast service too, will come back and buy from G2G

Support team is shit, they send auto generated msg 80% time, they dont see what you provide in proof gallery, support buyer mostly.
My first sale almost got scammed After 30 + days i own my case. like buyer didn’t reply for 4+ days after that withdrawal took 2 days total 6 days. after 2,3 days g2g send me msg asking for refund wth 😂😂 why should I refund when i own the case? Suspicious are you guys scammer? Man buch of indonesian scammers.
If your a experienced seller & still chosing this platform make sure you dont down your gurd because support team is shit. any time scammer can come, You have to be careful.
Order id 1771226791698XOZU
payment id crypto withdrawal: 4549884
My account got suspended i can’t provide email here

Need improvement guys= Make live support option not only ticket. Money hold program 5 days not 14, 3 days confirmation & 5 days hold system total 5 to i days, don’t allow direct chat buyers take advantage of that.

Very poor experience with G2G
My order was completed and the case was resolved, but my funds stayed in floating for over 50 hours
Support has responded, but there is still no clear solution or update
The process is very slow and stressful, especially when waiting for payment after completing the order.
Needs serious improvement in both support and payment processing

We’ve had a great experience with G2G so far. Even as a new store, their seller assistance has been very responsive and helpful. They were able to assist us right away whenever needed. Payment withdrawals are also smooth and reliable, which gives us confidence in using the platform long term.

Very dodgy site.
Successfully completed a small (£5ish) order but a larger order failed.
Because there's no simple way to get support, there's no way to get a refund. And if you do manage to get a refund, you may find that the 'commission' part of the payment does not get refunded.
Long story short, I've lost a few pounds BUT the rest of my funds (£17) are stuck on the site an d I can ee no way of getting it back.
The site clearly makes the process of getting a refund *so* difficult that many will just give up.

Scam marketplace it purchased 150$ worth account after payment they ban my account

They were very professional, very fast and solved my issue. When I asked them if I could get a refund on my payment method instead of G2G credit, I got a reply within 3 minutes telling me it was issued.

Edit: my name is not Abdelouahab

Many products listed as "999pcs" in stock, are infact NOT in stock. You're able to buy gift cards, the site says you'll receive the code immediately, but even after waiting for 8 hours, and contacting the seller, no code is given. ~26 hours later, after the Sale i required the gift card for ended, i was refunded.

Now, this is not directly g2g's fault, as the seller is responsible - BUT - even 2 weeks after reaching out to g2g support, the seller is still able to advertise the product which he does NOT have, and never had (as the platform clearly shows 0 sales for this product). G2G's answer to this is basically "Your purchase has been refunded in Store Credits already", and closed the Ticket. No action against the Seller taken. And not even refunded to my original payment method (without even asking if i'm okay with store credits).

As i already explained in my support ticket, it CANNOT be in G2G's interest to sell items they don't have in stock, and refund a day later, causing customers a huge headache, blocking their funds for more than 24 hours, and likely making them never visit again.

And the thing that tilts me the most about this, i am unable to give the seller a negative review after i've been refunded, even though my experience was immensely negative, causing me to miss a sale.

What i expected after opening my support ticket was seeing action against this seller being taken, at the very least seeing this specific item being unlisted. Instead, nothing happened, and i received copy-pasted default answers by "Dylan Fa" and "Jovano H", telling me i was refunded and should basically shut up.

I am a paying customer who used G2G’s official cryptocurrency payment system.

I sent 85.84 USDT via the Polygon network through TripleA, a payment method directly provided by G2G. The blockchain transaction was successfully completed and the funds were transferred correctly.

Despite this, the payment failed to reflect in my order due to an error. Since then, I have been completely ignored by both G2G and TripleA.

I have submitted support tickets and contacted both sides, yet there has been absolute silence for an extended period with no meaningful response, no update, and no resolution.

This is completely unacceptable. G2G offers an “official” payment system, yet refuses to take responsibility when it fails and leaves customers stranded with no support or accountability.

At this point, it feels like the system exists to collect payments but not to resolve issues when they go wrong.

I have full evidence including transaction hash, order details, support tickets, and screenshots of the error. I will escalate this to Trustpilot and any other review platforms if this continues to be ignored.

Great customer service. Very reliable whenever you have questions with payment, activating, or need help obtaining your key.

Great marketplace for buying in game items and accounts from experience and having multiple payment options.

Definitely not recommended, I purchased some hatch keys for Arc Raiders frid

Title: No Buyer Protection – Refund Refused Even After Seller Ban

I had a very disappointing experience with G2G.

Ticket ID: 5230452

I made a purchase through their platform, but the seller failed to deliver and disappeared after receiving payment.

After I reported the issue, G2G investigated and confirmed that the seller violated their policies. They even banned the seller’s account.

Despite this, G2G refused to refund my money.

Their justification is that the transaction is “between buyer and seller,” even though they:

* Process payments
* Charge service fees
* Control the platform

If a platform allows a fraudulent seller and cannot even contact them, how can the buyer be held responsible?

They closed my case and refused further review without providing any resolution.

This experience shows that G2G does not offer real buyer protection.

I strongly advise others to be cautious when using this platform.

UPDATE / REPLY TO G2G:

I do not have an Order ID because the checkout timer expired while waiting for the Bitcoin network confirmation, so the order was never created in my account.

My reference number is my completed Transaction Hash (TxID):
5a115b96c6e3002b3b7bd5a40d9c6b5f36be24692ebb140f68d3e20ac2476f4b

Please use this TxID and email to locate my funds and process the refund to my Bitcoin wallet. Thank you.

I made a purchase on G2G using Bitcoin. The transaction was completely confirmed on the blockchain, but the checkout timer ran out. G2G successfully received my funds days ago.

I opened a support ticket 7 days ago, providing my exact TxID as undeniable proof of payment, but I have received ZERO human response since then. They are holding my money and completely ignoring their customers. I need my order validated manually or a full refund immediately.

TxID: 5a115b96c6e3002b3b7bd5a40d9c6b5f36be24692ebb140f68d3e20ac2476f4b

UPDATE: Support finally replied asking for a receipt. I provided my TxID and a screenshot of the completed transaction 24 hours ago, and now they are ignoring me again. Please process my refund! Ticket ID: 5270817.

I bought gift cards from this site. Paid succesfully to a provided btc address only for them to say the order was cancelled due to non payment. I created a ticket to support but no response at all. Give me my money back!

Ticket ID: #5260531

Transaction Hash: f17a83291bdf2b26cb303206194a9d5d6643363c55e7e98304685c678f5bb646

I wanted to buy a gaming account and it asked for eKYC verification, I submitted it and it got accepted but my order is still stuck that I need to "Verify my payment" even though it took money from my card.

IM LONG TIME CUSTOMER EVERYTIME I BUY THEY TREAT ME LIKE IM A TERRORIST BECAUSE IM FROM 3RD COUNTRY , LATEST PURCHASE I USED PAYPAL IN PAYMENT ORDER THEY ASKED FOR EKYC WHICH I DID AND IT WAS CONFIRMED , ORDER STILL SAYS I DIDNT CONFIRM I CONTACTED THEIR SUPPORT THEY SENT AUTO REPLY , ALSO THEIR AI IS MORE LIKE ARTIFICAL DUMBNESS

This is my final warning regarding my experience with G2G.

It has now been 11 days, and I still have not received my refund. I reported the seller as a scammer from the beginning and fully cooperated by providing all required information. Despite this, there is still no resolution and no clear update.

This level of delay is completely unacceptable for a platform that claims to offer buyer protection. The lack of action raises serious concerns about how customer disputes are handled.

If this issue is not resolved immediately, I will proceed to escalate this matter further, including filing formal complaints and pursuing a chargeback through my payment provider.

To anyone considering using G2G — please be cautious. Based on my experience, resolving issues here may take far longer than expected.

G2G, this is your chance to fix this. Process my refund now.

good offers and fast support even at 3am, safe and fast payment system. i used it now like 6 times and i love it