Attention to detail and good service combined with reasonable prices.All in all a good experience. Just to add this on - I bought a guitar tge week BEFORE they went under.Sam, tge guitar guy did a... See more
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Fanastic quick reliable service. I order a few things (pedalboard, strymon deco, strymon Ojai, in the last week or so. The Deco had a faulty power supply, the staff remedied immediately and sent out a... See more
GAK Brighton, website very good, great selection of musical gear, order process was easy, delivery was on time. I have visited GAK Brighton it is amazing , staff are helpful Marshall FX amp is nic... See more
It was easy to place an order online. I called the staff to query something before i placed the order and the guy who answered the phone was really helpful and patient. The piano arrived ontime and in... See more
Company details
Written by the company
Welcoming and unpretentious, GAK exists to support and partner with the music lovers and learners community, bringing Brighton music culture to its customers and providing competitively priced, high quality instruments to beginners, seasoned players and professional musicians, in-store and online.
Contact info
76-81 North Road, BN1 1YD, Brighton, United Kingdom
- 01273 665 400
- mail@gak.co.uk
- www.gak.co.uk
4.8
Excellent
67K reviews
No recent history of asking for reviews
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Excellent Service
Excellent Service
Item became faulty, emailed GAK, they set up a DPD label posted item off, got new item back. Excellent.
March 4, 2025
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I found an item I wanted online paid…
I found an item I wanted online paid for it and received it a few days later and if I’m looking for anything in the future I will check out GAK again so we’ll done..
March 5, 2025
Item exactly as described
Item exactly as described. Dispatched promptly and well packaged. Overall, excellent service. 10/10
March 4, 2025
Good items, bad packaging.
Item was fine, QC label was cut and the box lid was open. Not sure if this is standard practice to check an item before posting.
All items posted loose in a grey bag.
Jack lead had ripped the bag and was hanging out.
Basically the issue was packing for postage.
March 5, 2025
Reply from GAK Music Emporium
I'm sorry to hear about this, Andrew! I've passed this feedback over to our warehouse manager and asked him to speak to the dispatch team. Where appropriate, everything should be bubble wrapped to protect it during transit. I'm sorry for the hassle this has caused!
Kind regards,
Dan
GAK.co.uk
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Bought an amp which developed a fault
Bought an amp which developed a fault. Customer services were great, arranged for a collection on my prefered day and sent a replacement one out straught away. Also find GAK very competetive on price!
March 3, 2025
Not so good this time around
I recently purchased an Ibanez AZ. The instrument itself is great though the fretboard was extremely dry and there were small patches of some material all over the body. Luckily with some elbow grease I managed to get rid of them! Because of the state I received the instrument in I can't give 4 or 5 stars. Though previous purchases from GAK have been superb unfortunately this time I wasn't as happy right away. Please inspect any orders in future and take into account how the customer would feel if an instrument isn't quite up to scratch when delivered.
February 25, 2025
Reply from GAK Music Emporium
I'm so sorry to hear about this, Ryan! I've double checked your order and I can see the guitar was shipped to you direct from the UK distributor. The guitar didn't come from our warehouse stock. I'm glad you managed to clean it up OK, but I appreciate this is not what you expect to find on a new guitar! I'll pass this feedback over to the distributor. I was under the impression they QC'd all their stock so I'm sure the feedback will be valuable to them. Apologies for any hassle this has caused!
Kind regards,
Dan
GAK.co.uk
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Great as always
Great as always, I have been buying gear from GAK for many years and have always been very happy with my purchases.
March 4, 2025
Great service
Great service, advice and excellent salesmanship. Would definitely recommend. Will go back for more equipment when needed. Bought Roland DJ 505 DJ controller.
March 4, 2025
Always great service and comppetetive…
Always great service and comppetetive prices from these guys.
Use reliable couriers and deliveries always on time.
March 4, 2025
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Helpful and well-informed
Helpful and well-informed staff and simple delivery without any fuss
March 3, 2025
Absolutely fantastic communication
Absolutely fantastic communication! My guitar turned up the next day and it was packaged very well. Thank you!
March 3, 2025
GAK Brighton
GAK Brighton, website very good, great selection of musical gear, order process was easy, delivery was on time. I have visited GAK Brighton it is amazing , staff are helpful
Marshall FX amp is nice, compact, has many effects, not tried them all, amp was on offer .
March 3, 2025
Quick delivery of chosen items
Quick delivery of chosen items, in this case @59 humbuckers.
Good value for the quality supplied
March 3, 2025
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