Galactic Fireworks Reviews 

1,795
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 346 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often describing them as high-quality and delivering stunning, professional-level displays that exceed expectations. The service is frequently highlighted as fantastic and flawless from start to finish, with many appreciating the helpful and friendly staff who go above and beyond. People also commend the efficient delivery service, noting its speed, reliability, and the professionalism of the delivery personnel, who provide timely updates and assistance. Furthermore, consumers find the pricing to be reasonable and offering great value. However, some customers also noted that certain fireworks, particularly rockets, did not perform as expected or appeared smaller than advertised in pictures. Additionally, a few people mentioned that the standard delivery charge felt a bit expensive, although others found the cost justified by the quick service.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency, with... See more

Product

Reviewers mention positive feedback about product, highlighting the great selection, brilliant deals, and... See more

Staff

Customers generally report positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Users describe positive interactions with service, highlighting it as an absolutely perfect example of how a... See more

Price

Customers consistently note positive experiences with price, often highlighting great deals, competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were so impressed with the fireworks! They were excellent value for money and the display was absolutely stunning — everyone loved it. The YouTube videos showing what each firework would look like... See more

Company replied

Rated 5 out of 5 stars

Some people thought, we may have gone too far this time. Words like ‘Thermobaric’, ‘Apocalyptic’ & ‘Dresden’ were being banded around before the display. During the display, countermeasures... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience, from now on, I'll buy only from them. Everyone enjoyed,even the neighbors, were filming, I'll give more than 5 stars 🤩. I've tried more than one year different products and pro... See more

Company replied

Rated 5 out of 5 stars

I’m not one for writing reviews but these boys deserve to be praised!! From order right through to delivery and everything in between it’s an absolutely perfect example of how a business should be r... See more


Company details

  1. Fireworks Store
  2. Fireworks Supplier

Written by the company

Galactic Fireworks have the biggest and best range of premium quality fireworks for sale in the U.K. These include rockets, cakes, display packs, sparklers and more - buy online now!


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(1,795)

339 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely brilliant fireworks

Absolutely brilliant fireworks! I ordered 2 large compounds and had them delivered. The delivery was faster than expected (ordered on 21/10 and delivered 25/10) with good updates and tracking on the day and Arron(I think, sorry if I got it wrong) was really friendly and helpful when he delivered the order. The fireworks themselves, Infamous and Kung Fu Master, were amazing. I was really pleased for all the videos on the site so had a good idea of what I was getting but you can’t beat experiencing them in person. These went down a storm with everyone and really finished the night off. Will be saving up to go even bigger next year.

October 25, 2025
Unprompted review
Galactic Fireworks logo

Reply from Galactic Fireworks

Hi Mike,

Thanks for your detailed feedback, it’s great to hear! Really pleased you enjoyed the Infamous and Kung Fu Master, and that Aaron looked after you on delivery. That's always the trick, making even better next time around!

All the very best,
James

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Rated 5 out of 5 stars

Products were amazing

Products were amazing and a great price too, I did initially think that standard delivery was a bit expensive however the time between order and delivery was 2 days... so cost was absolutely justified! Will order from here again and will recommend to anyone looking for fireworks

October 28, 2025
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Reply from Galactic Fireworks

Hi Rikki,

Thanks for your lovely review! Great to hear you were happy with the fireworks, delivery speed, and value. Really appreciate the recommendation—so pleased you had a brilliant display!

All the very best,
James

Rated 5 out of 5 stars

Best of the best fireworks

Best of the best fireworks
I m so impressed with quality and quantity.
I must say please try them if you are new buyer .

October 10, 2025
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Reply from Galactic Fireworks

Hi Rashpal,

Thanks for your fantastic review! I’m so glad you were impressed with the quality of the fireworks. Hope your display was an unforgettable one.

All the very best,
James

Rated 5 out of 5 stars

Nice friendly delivery came quicker…

Nice friendly delivery came quicker than expected , we'll packed great value for money and good fireworks loads of loud bangs and pretty colors.we be ordering again in the future 🎉

November 5, 2025
Unprompted review
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Reply from Galactic Fireworks

Hi David,

Thanks for your great feedback! Really pleased everything arrived quickly and safely, and that you enjoyed the fireworks. Hope your next display is just as colourful! 🎉

All the very best,
James

Rated 5 out of 5 stars

Brilliant service and prompt delivery.

Brilliant service and prompt delivery.

October 9, 2025
Galactic Fireworks logo

Reply from Galactic Fireworks

Hi there,

Thanks for your kind words! Delighted everything arrived promptly and that you were happy with the service. Hope you had a fantastic display.

All the very best,
James

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Rated 5 out of 5 stars

was a big event several of the fire…

was a big event several of the fire works exploded while low to the ground and hit event staff due to this will not be returning to buy more next year I will be going back to using epic fireworks

October 8, 2025
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Reply from Galactic Fireworks

Hi Marcus,

I’m really sorry to hear about this experience—that’s obviously not something we ever want to happen. Please get in touch with us directly by email so we can take all the details and investigate fully. All our fireworks are tested and CE-approved, and incidents like this are extremely rare, but we take them very seriously and want to get to the bottom of what happened.

All the very best,
James

Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service, beautiful fireworks always by from Galactic fireworks. My family enjoy the fireworks. Always ask where I buy them. Would recommend to anyone!

October 9, 2025
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Reply from Galactic Fireworks

Hi Jaz,

Thanks for your lovely feedback! I’m delighted you and your family enjoy the fireworks year after year, and I really appreciate the recommendation. Hope you have another great display!

All the very best,
James

Rated 5 out of 5 stars

Great products at a great price

Great products at a great price, delivered on time by their own drivers.👍

October 8, 2025
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Reply from Galactic Fireworks

Hi William,

Thanks for your great review! Really pleased you were happy with the products, prices, and delivery service. Hope your fireworks put on a brilliant show! 👍

All the very best,
James

Rated 5 out of 5 stars

All fireworks I bought were brilliant…

All fireworks I bought were brilliant and very loud best fireworks I’ve got and definitely will be getting more next time!! I’ll have an even bigger order next year :) I definitely recommend getting any of your fireworks from here 100%

October 25, 2025
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Reply from Galactic Fireworks

Hi Curtis,

Thanks for your fantastic feedback! Delighted you loved the fireworks and plan to go even bigger next year—that’s what we like to hear!💥

All the very best,
James

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Rated 5 out of 5 stars

We were so impressed with the…

We were so impressed with the fireworks! They were excellent value for money and the display was absolutely stunning — everyone loved it. The YouTube videos showing what each firework would look like were really helpful and made choosing much easier. Everything was reasonably priced and of great quality. We’ll definitely be buying from here again next year!

October 7, 2025
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Reply from Galactic Fireworks

Hi Aarati,

What a wonderful review—thank you! I’m thrilled you were happy with the fireworks and found the videos helpful when choosing. Sounds like your display went down perfectly—hope next year’s is even better!

All the very best,
James

Rated 5 out of 5 stars

good quality + price will enjoy tonight

good quality + price will enjoy tonight

October 7, 2025
Galactic Fireworks logo

Reply from Galactic Fireworks

Hi Ron,

Cheers for the review! Really glad you were happy with the quality and price. Hope the display went brilliantly!

All the very best,
James

Rated 4 out of 5 stars

Great delivery

Great delivery, sorry I didn’t answer I got them now thanks

November 5, 2025
Unprompted review
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Reply from Galactic Fireworks

Hi Joan,

Thanks for your message! No problem at all—I’m glad everything arrived safely in the end. Hope you have a great display when you set them off!

All the very best,
James

Rated 5 out of 5 stars

unbelievable fireworks company

unbelievable fireworks company, i baught the big top package and was unbelievable, will be getting more next year 🤘🏻🤘🏻🤘🏻

November 4, 2025
Unprompted review
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Reply from Galactic Fireworks

Hi Kyle,

Thanks for your brilliant review! So pleased you loved the Big Top pack—it’s a proper crowd-pleaser. Great to hear you’ll be back for more next year :)

All the very best,
James

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Rated 5 out of 5 stars

A great company to deal with

A great company to deal with, ordered the Las Vegas box and it was delivered the very next day fantastic delivery excellent communication and the fireworks were amazing

October 28, 2025
Galactic Fireworks logo

Reply from Galactic Fireworks

Hi Greg,

Thanks for the fantastic feedback! Really pleased the Las Vegas box hit the mark and that delivery and communication went smoothly. Hope you have a showstopping display!

All the very best,
James

Rated 1 out of 5 stars

Absolutely terrible customer service.

Arrived at the shop wasnt really busy 3 lots of 2+ parties of people wanting fireworks. I was waiting to be served for 20mins but then to be ignored for some strange reason for the entire duration of being there. Havnt said or done anything to upset staff but they was clearly not wanting my money.

Tall gentlemen with the skin head asking if anyone wants help.. I replied 3times saying yes me but was blanked/ignored all times for some reason I dont understand.

Even asked the small blonde lady if she was free to help us. for her to say im covering the till which I understood. And carried on waiting an extra 5mins.

New customer walks in and gets served as im just stood there waiting, being ignored.

Never in my life have I ever dealt with service like that.

Have been to the shop before with family members always been in and out with buying fireworks. But this time when wanting help/service i was just straight up blanked/ignored for a full 20/25mins even when the staff was free to help. Just ended up walking out.

Ill repeat never in my life have I ever had customer service like that. Im never one to write reviews either but the obvious ignoring just straight p***** me off.

Won't be spending a penny in this shop again.

If the staff see this review and get bored watch the cctv footage I was the lad with the red and black fleece on with my partner and kids. (In shop 4-9-25 at 18:00) maybe review and reflect on the bad customer service.

Edit: replying to the reply back from manager.

The staff member also asked pritty loud who's next to be seen where I said "me" 3 times and was completely ignored.

Staff walked past dealing with customers im not going to just butt in throwing weight around.. i was waiting my turn you could see who was next to be seen and approach.. he could have asked if i needed help etc but nothing from his side.

Maybe next time ill just jump queue and push my way to be seen. But I guess your company doesnt want respect. You could see who was next be seen. Isn't really hard to read the room under pressure working in a shop..

The staff who asked my partner when she pointed at me. Didn't even say anything and wasn't ready to help at all. He was more of a mascott for the shop rather then helping customers. All he did was fetch fireworks out the back. He could've easily cracked on with getting what we needed but instead stood looking gormless.

Shame really.

November 4, 2025
Unprompted review
Galactic Fireworks logo

Reply from Galactic Fireworks

Hi Br,

I’ve watched the CCTV footage from that evening in full, as I was genuinely surprised by your review — we take customer service extremely seriously, and as you’ll see from our other feedback, it’s something we’re well known for.

It was a very busy evening in the shop (the 4th of November, so our second busiest of the year), and from the footage, I can see you and your family browsing for quite a while. Staff passed by several times, but you didn’t appear to ask for help, so they understandably assumed you were still looking and served customers who were asking to be served. Just before you left, one of our team members actually asked your partner directly if you were being served — she replied “I’m with him,” pointing to you — at which point the staff member was ready to help, but you didn’t respond or engage, and the team then served the next customer who approached them.

I completely appreciate that from your point of view it may have felt like you were being ignored, but it genuinely wasn’t the case. Daniel (the tall gentleman you mentioned) has been with us for almost 20 years and takes real pride in helping customers, and the lady on the till is my mum — we’re a family business, and I’ll always defend our team when I know they’ve done their best.

I’m sorry the experience left you frustrated, but after reviewing everything carefully, I don’t think it’s fair to suggest you were deliberately ignored. A little more engagement from your side — especially on such a busy evening — would have seen you served straight away.

All the very best,
James

Rated 5 out of 5 stars

Aaron the top man

Aaron the top man! Ordered a few days before bonfire night, turned up reliably the day before - Aaron was a legend, fireworks look mint, not much else to say!

November 4, 2025
Unprompted review
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Reply from Galactic Fireworks

Hi Todd,

Love this—thank you! Aaron will be chuffed to bits reading that. Glad everything arrived right on time and that the fireworks look spot on. Have an amazing display!

All the very best,
James

Rated 5 out of 5 stars

Arrived next day

Arrived next day - Amazing! Thank you

October 28, 2025
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Reply from Galactic Fireworks

Hi Mark,

Thanks for your review! Delighted your order reached you so quickly. Hope your fireworks light up the sky!

All the very best,
James

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Rated 5 out of 5 stars

lovely doing business with you always…

lovely doing business with you always pleasant and prompt.

October 28, 2025
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Reply from Galactic Fireworks

Hi Jeanette,

Thanks for your lovely review! Always a pleasure dealing with you, and I’m glad everything was handled promptly.

All the very best,
James

Rated 5 out of 5 stars

Fireworks 2025

Easy to order and quick delivery and on time

October 28, 2025
Galactic Fireworks logo

Reply from Galactic Fireworks

Hi Tracy,

Thanks for your review! Really pleased ordering was easy and that delivery arrived right on time. Hope your fireworks light up the night beautifully.

All the very best,
James

Rated 5 out of 5 stars

11/10 staff are amazing .

11/10 staff are amazing .. brilliant products excellent service ..

October 27, 2025
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Reply from Galactic Fireworks

Hi Brion,

What a review—thank you! I’m delighted you rate both the products and our team so highly. Hope you have an amazing display!

All the very best,
James

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