GalaHotels.com Reviews 

Scam. They charge your card immediately, 'make a reservation' for the hotel for you without telling the hotel that it has been paid. A month later, they cancel the reservation at the hotel without telling you anything. You arrive at the hotel and you are literally f***ked - there is no room booked for you, nor paid... Nobody from GalaHotels picks up the phone to help you. Some of their numbers are actually fake. DO NOT BOOK WITH THEM!

Gala Hotels is the online booking arm of Leonardo Travel and Bernardo Travel Istanbul Turkey which are bankrupt. They have failed to pay the hotel wholesalers, usually Infinite Hotels (Accor subsidiary) who have had no alternative than to cancel the bookings as they are made by them on behalf of Gala and many other online booking agents. They also told me that they would do the same if any other Travel Retailers also failed to pay them.
Infinite Hotels told me that they had not been paid and that Leonardo/Bernardo Travel were broke so that is why my booking was cancelled.
I have booked with Gala since 2009 more than 80 nights and never had any problems or cancellations over this period.

Booked a one night stay at Hilton Paris CDG for the 23rd Feb 2019 cost £93. Booking was made on 3rd Dec 2018 and payment made and booking was cancelled on 22 dec 2018 by Gala without making contact or refunding money. A cursory check with Hilton the night before I travelled showed that they had no trace of my booking and I ended up having to book a suite directly with Hilton for 150 euros . I have now contacted them for a refund and awaiting a reply but not hopeful. Next stop credit card company.

So surprised hotels like Hilton are allowing themselves to be associated with this company.

Sadly this is a total fraud and scam website. They even call you back to know why didn't you complete the booking process if you begin the process but interrupt it. They then convince you to book with them, and once you have you fall in their trap! They go through many different facade agents, who operate on their behalf and book the selected hotels, only to cancel those same bookings few days after.
They never book directly and go through a chain of intermediaries who book with no payment. I got taken for almost 1000€ in December and had to cancel my family vacations. No recourse is possible despite lodging an official complaint since they're out of the EU. Someone needs to sue them in Turkey directly. DO NOT BOOK THROUGH THEM. THEY ARE A SCAM! REPORT THEM!

The booking process this group participates in is illegal and people are getting ripped off all the time, unfortunately myself now included. I booked through booking.com which was my first mistake, as I always use Priceline or Hotwire. On the booking.com site, there was a link to Galahotels.com and I booked this hotel through that site. I got a confirmation #, the money was taken from my bank, and I was all set. I called Hotel Pennsylvania two days before the reservation to make sure I was set and they told me Galahotels canceled the reservation. This began a chain of debauchery. Galahotels played dumb, Hotel Pennsylvania played dumb, and booking.com played dumb. I was ripped off my $$$, nobody will take responsibility, and I will make sure all three parties will be outed here, everywhere, and with the Better Business Bureau, as a crime has been committed along with ridiculously unethical behavior. Go with Hotwire or Priceline. I've never been done wrong with them.

I have just clicked on to there website and it seems you can still book a Hotel room through them. But DON'T they will rip you off, I am still trying to get hold of them regarding my booking where they took my money and cancelled my booking. DON'T USE THEM.....

Scam website.After arriving at the hotel i was told my booking had been cancelled .No answer from the telephone number on my paperwork .NEVER use this scam company.

They are a fraud. They have a pattern of fraud operation that works like:
1. reserve and charge your card
2. never send payment to the hotel
3. you arrive at the hotel and no reservation and have to pay to the hotel directly, you may assume that galahotels.com never charged you because often times, charge won't occur until you check in.
4. you forget to check your credit card transactions and you actually have paid twice for your hotel stay.
5. even if you discover there is duplicate charge and you file a dispute, galahotels will not admit it, refuse to refund and delay the dispute process.
They are a PAIN. I don't understand why they can be in business.

Fraudsters!
I booked a night at the Novotel Suvamarnbhumi Bangkok via the Galahotels website. This was paid for on my mastercard.
I arrived at the Novotel 6 weeks later and told that my reservation was cancelled by galahotels only 2 days after my booking.
My credit card was charged and I received no refund!
This is a criminal organisation running this website. I notice on my reservation they are located in Istanbul, Turkey.
DO NOT TRUST!!!!!!!

I have been a Fraud investigator for over 30 years and never thought I would be victim of a scam, but Gala Hotels have managed it. Booked a hotel back in November 2018 in Thailand for one night near the airport for our last night before flying home. When we got there we were told the booking had been cancelled on 18th December. My online account with Gala showed it was still booked and I sent a message and they said they were looking into matters after I had had to book another room at nearly £70. Can't phone them and nothing back from them. Will report to Action Fraud, but clearly no chance of getting my money back. DO NOT USE THESE FRAUDSTERS

Never trust Galahotels, this website is a shame. I had canceled two bookings far before the deadline and have never been refunded yet and the sole booking I kept has finally been cancelled too without any prior notification and I am still waiting to have my money back. These people are absolute fraudsters, beware.

They take the money for the reservation ande then the cancel the reservation!NOT AT ALL!BE CAREFUL!

cheaters! take moneys and make cancelation

Beyond bad. AVOID AT ALL COSTS. I got suckered by this scam too for 3 nights in Munich. I have also reported the company via reporting.actionfraud.police.uk/

I booked a room at a Hampton by Hilton via the Gala Hotels website but when I turned up HbH told me they had a cancellation on file so I had to pay again for the same room! I've complained to Gala but now they're bombarding me with 'Confirmation of your complaint' emails - over 300 in the last 48 hours!

i was cheated by gala hotels like the above customers.
do not trust gala...!!!!!

i'm trying to contact them through phone , email , through cases on their websites but no answer!!!!

they debited the accommodation amount from my account but when i arrived at the hotel they didn't have any reservation with my name and i paid again the hotel in order to take a room!!!i was trying to contact gala but no answer!!

i have the proof between ajax hotel and leonardo travel!!!
ajax send them that they dont have any reservation with this booking most properly beacause gala didnt pay the hotel for the reservation or they cancel the reservation who knows....!!!! in the email leonardo travel asking ajax hotel if they have reservation in the name of georgiou and the hotel answer no and leonardo travel didnt make any action!!!

Sadly, Gala Hotels did the same to us. We had booked a hotel in Vienna for our whole family. Of course we paid it normally. After what I heard about Gala hotel I contacted the hotel and replied that they were seeing my reservation on their system but they were canceled. In my question who made the cancellation did not give me any more information. I have necessarily re-booked the hotel more expensive this time from the hotel's official website and contacted my bank for a refund of my money.
I'm very nervous with them.
Can you recommend reliable websites to make my future bookings please?

They cancelled my reservation without me knowing and I cannot reach Gala Hotels-
This is a scam website DO NOT BOOK

Complete fraud. As similar people have stated, I made my reservation, showed up at the hotel and they informed me that gala hotels cancelled my reservation a few weeks after the reservation was made. As with others, they did not refund my money. I have tried contacting customer service without satisfaction. Would not recommend booking through here to anyone. The reason their prices beat everyone else's is because they are not a real company actually making bookings

FRAUD!!!!
I made a reservation with GALAHOTELS for Starfish Las Palmas from 28/01 to 05/02/2019. The money was taken from my accopunt 2 days later from reservation. I got to Varadero to know that my booking had been cancelled on the 18/12...I was never infromed and my money is still not refunded.
I will procceed to justice if they continue to reply to me with an automatic reply...
VERY BAD!!!