Galls Reviews 

NOT WHAT WAS ADVERTISED

I bought the UA Charged Loadout boots from this site. The product photos clearly show a yellow Vibram logo, but the boots I received had a BROWN LOGO molded into the sole.

It doesn't match any real Vibram sole I've ever seen. it looks fake ah. Very disappointed. Would not trust this seller again.

They are trying to screw me out of $280.00. Do not buy from online, they will bend you over and you will not enjoy it. Between them and FEDEX I WILL NEVER USE EITHER.

I have been a loyal customer for the past ten years. I ordered boots on 2/13/25 order # 28713140 and was never told that this item was on back order, each month I called service line was told will be delivered within five days. I cancelled my order today when I was told the order may be in on 4/7/25 and will not recommend or use Galls again.

Place to order for shoes well over two weeks ago was towed by a customer rep that the address did not match the credit card which was not true whatsoever. My card was charged in which the representative lied about that as well and magically after I got off the phone with the rep I received the email saying the item is out of stock and a refund has been issued stay away from this company very unprofessional no communication whatsoever! Order#28928587

I ordered pants that were in stock on February 9, 2005. As of the February 16, they still have not shipped.

Quality merchandise at reasonable prices. The complaint that I have is how long it takes them to actually ship out your order. I ordered an item on August 29th. The “in stock” item was not shipped out until September 3rd. This company takes way too long to fill and ship your order.

Very slow shipping. Customer service poor and a bit rude.

Completely ignorant customer service representatives. Initial order placed on 11/22/23 for $147.50, received an email three hrs. later that items would not be received until 12/23/2023. I canceled the order and received a ticket# for the transaction. On 11/28/2023 Galls charges my credit card $147.50 WTH? Called Galls and customer service representative said"we could not reach shipper and the product shipped." REALLY? THEN, I received ANOTHER $147.50 charge to my credit card. Galls denied it, so I had to send proof of by way of my banking statement. Items get delivered to my home on 12/3/2023 but to return them I have to use the return shipping label, AND be charged $10 for the freaking label!!! Galls sucks, from the lame ass excuses to the lame ass individuals that collect a weekly paycheck for the BS job they perform. Not one ounce of customer service AT ALL! I have followed up with a complaint to the BBB and also the Kentucky Attorney Generals Office of Consumers affairs. This is no way to treat customers. We do not wear your products to weddings, we wear your products to work each and every day. Law Enforcement, EMT, and others who work their asses off and require 511 and other brands. Get your crap straight and pull your heads out of your behinds, and be fair with your customers. P.S. refund my money knuckleheads.

Absolutely awful shipping times! 15 days to receive my order which is unheard of nowadays! Haven’t ordered from them in a long time then decided to read reviews. Apparently this company has gone downhill judging by what I’m seeing. Find another place to order from! As a company that supplies first responders you’d think they would care more about customer service and timeliness. Unacceptable!

I ordered a pair of Danner gtx boots and they came on time. Unfortunately the boots did not fit (not Galls fault) but they returned them for a refund. I will order from them again. Mike in customer service was kind and helpful. Thanks Mike, thanks Galls.

I placed a large order with Galls online and then received an email stating that my card was declined and that I had to contact my bank or the order would be canceled. Naturally I called my bank to see if there was an issue but they said Galls already had my money, the transaction went through…everything was good to go and that I needed to call Galls back and see what the issue was there.

Well, I called Galls and they said that they did not have my money (even though my bank statement showed the pending transaction from Galls) Galls also said that they needed authorization from my bank and get on a 3 way call.

Well, obviously frustrated and annoyed at this point I decided it was not worth the hassle and decided to cancel the entire order. I did not facilitate an ‘authorization’ instead I called my bank back, explained the situation and they very kindly reversed the charge and did not grant authorization.

Story over, order canceled right? Nope the nightmare continues. Last night I received an email from Galls saying that they could not cancel my order and that the items have been shipped! What the hell Galls? I called Galls customer service and they said yep your card was declined but they still shipped your order. Oops our bad…you’re going to have to return it or we will charge you (charge you for our mistake) I am still waiting on this order and they have scheduled for FedEx to pick it up from my house this week. What the actual F is going on with Galls. Absolute garbage company.

Edit: On top of all of this, Galls online does NOT let you know if something is out of stock until you complete a transaction. You will find out after you have made an order if something is going to be delayed (for months sometimes) Avoid Galls at all costs

Our company uses Galls for uniforms. We purchase large amounts of items. We cannot get a response to anything. We receive incorrect orders, invoices for items we have not received, absolute AWFUL customer service and they don't seem bothered by any of it. I'm not sure how they keep any organization.

I would avoid at all costs and pay more somewhere else.

My Law Enforcement family has collectively spent thousands of dollars with purchases from Galls over the last several years. Recently we attempted to purchase an item that was advertized at a sale price. My wife was having problems ordering the item and sent an email trying to get the item at the sale price. On a telephone conversation today with Galls they said they could no longer honor the sale price. As a previously loyal customer of Galls it is obvious that they no longer care about customer service. We will be shopping elsewhere. I also found it to be extremely odd that there is no place on Galls website to leave a company review.

I placed an order for a pair of boots because i needed them for work on Nov 1 2022. order number 21993035
They were supposed to be here on the 7th. Wow, really long wait time but was hoping they would ship early. No such luck. called them was told that i would have it by the 11th. The 11th came and went no boots not even we shipped it. I called and explained my situation and how important the boots are. I was told they would fedex them overnight. That didn't happen. On the 15th I called them again and just ask them to cancel the order I went to academy and bought a pair as i needed them for work.
The 17th rolls around and the boots came. I called them and ask them what happened and she said she was sorry sent me a return label then emailed me that it would cost me 10.00 to return if i didnt exchange for something else.
So not only did I end up paying 10.00 for shipping them I had to pay 10.00 to send them back. 20.00 for absolutely nothing.
What in the world is going on here? So be mindful of what you order and whatever you do dont be in a hurry.

Not the Galls it used to be. Ordered a pair of boots. Throughout the process everything stated, "In Stock, Ships Within 24-hours." That is until I Placed the order and they charged my credit card. Then it was estimated Ship Date 12/12/2022! Seriously???? Called to cancel the order, which they said they did. Looked at the order online today as I noticed they charged my credit card, and yep, order was "Still Processing with the same estimated ship date." Cancelled it again and will have to watch or dispute the charge on my credit card. Absurd to charge for something you are not going to ship for 2-months! Never ever again Galls.

Website says "In Stock! Usually ships within 24 hours". But it's been two weeks and nothing has shipped. Terrible customer service and false advertising.

Galls penalizes customers who purchase more product with a 5% "handling fee" which shows up as an enhanced shipping charge. Purchased body cam for $520 total. Package weight was under two pounds. Fedex shipping was over $30 and the package is slated to arrive almost two weeks after order date to an address less than 600 miles from the Galls shipping depot. Horrible customer service and wait times on the CS hotline as well. Look elsewhere.

I agree on the slow delivery. I had to wait over 2 weeks for something that was supposed to be in stock and not hemmed. Wal-Mart would have delivered in stocked items in 4-5 days or less. The fit was good. Room where needed. I washed them and took them out before they were completely dry. I put them back in the dryer and the wrinkles went away. Overall I like the pants. Delivery needs improvement.

TERRIBLE shipping no matter what it is or what shipping options are selected. I'm talking weeks for in stock...