GAME Reviews 

I have such a great experience. I placed an order, but I made a mistake, accidentally ordered a different figure, but the gentleman was so helpful and cancelled my order and finally I placed the right order and I’ve got my figure very fast. The only issue I had is one of the box got damaged that’s why I give 4 stars. Highly recommend. Good prices, great customer service and fast shipping. Thank you again.

Tried next day delivery to Scotland and arrived daytime, pleasant surprise!

Shocking quality

All games are purchased as "new" on the website. All cases are damaged, stickers on everything and one game in a paper sleeve with no case cover at all. Once the best place to buy games in UK now a shocking online website.

Pre ordered a product. Was updated through the process with an on time delivery and overything as it should be.

Trustpilot review

Title: Order cancelled without clear notice and I’ve now missed out elsewhere

I ordered the Assassin’s Creed Black Flag Resynced PS5 Collector’s Edition from GAME on 26 April 2026 for £179.98.

I only discovered my order had been cancelled because I logged into my GAME account to check for dispatch information, as I couldn’t find any sending or tracking link. The order now shows as cancelled, with the reason listed as “temporarily out of stock”.

This is extremely disappointing. This was a collector’s edition item, so stock is obviously limited. I placed the order in good faith and assumed GAME would honour it. Because of that, I did not buy it from other retailers when I had the chance. Now I may have completely missed out because the cancellation was not made clear to me.

What makes it worse is that the reason says “temporarily out of stock”, but the order has still been cancelled rather than held, reinstated, or properly explained.

I would like GAME to get in touch with me directly and explain:

* when the order was cancelled
* why I was not clearly notified
* whether the order can be reinstated
* whether GAME can still honour the collector’s edition if more stock becomes available
* what has happened with the payment

Order number: GAME40000133805688

I do not think customers should have to find out by accident that a limited collector’s edition order has been cancelled. GAME need to look into this properly and contact me.

Black flag collectors edition could only get on game and have just received it with no issues lovely customer service

Sending parcels through Evri is a bad idea, box was completely crushed

Ordering is easy shipping is fast and very fast delivery

Every time I tried to buy a game from and paid through PayPal, I was unable too, the payment would be taken out of my account and then a few hours later or a day the my purchase would be cancelled and refunded, but my recent purchase I made did the same until I paid direct through my account, overall it's a good app.

So I ordered stuff from Sports Direct, which was all fine, no problem with their stuff. I thought as I am paying £5 Delivery, I might have a quick look at game, I know how stupid of me. I had 2 Switch Plushes arrive both ripped boxes and damaged, no protection, just chucked in the grey bag they all the other stuff was put in. Got a Switch game that was suppose to be sealed but guess what? it was not brand new, it was used and had their game sticker on the case, if removed you can't return. So 3 items from game and all 3 are going back. No wonder Game are struggling, nothing to do with Physical games, as other Game companies are doing just fine. This company needs to be avoided at all costs.

Never brought a brand new game that arrived in no seal at all which was my first red flag, this Yu Gi oh games comes with a specific promo card which also should be in Individual wrapping in the box. My box arrived damaged, unsealed defo tampered with as my promo card was lose and also been damaged. Paid 59 for a game that has been opened damaged and card inside damaged, message support they don’t really care not there issue ‘it’s the warehouse’. This is not good enough should have been a brand new game no issue if I wanted second hand I’d of gone CEX. It’s the promo over the game I’m after no more in stock apparently so great experience. I would never recommend again

Terrible! Evri 'lost' the first parcel, the replacement was delayed but no-one could tell me why, or when it would be delivered. After a few days of backwards and forwards with customer services I asked for a refund. At least that didn't get messed up. Would I recommend Game? I would not

preordered rhythm paradise groove a couple of days before release and it came 11am on release day!! i chose the cheapes shipping option so didnt expect to get it until a couple of days after

UPDATE: So I did contact them about this, and was pretty quickly helped out by sending out another couple of the games I ordered. They were said to be brand new and sealed, it was confirmed they will be in an email. One of them however, was actually not. Maybe there's a reason for it, but they were helpful in trying to correct the issue and pretty swiftly. Shame it wasn't 100% corrected the second time round even though it was confirmed. I'll up the rating to 3 stars, but the original rating was 1 star. I can't give more than 3 stars since the second time also failed in correcting the issue. I'm not chasing this up either, but 3 is better than 1.
I haven't changed my original review for transparency. See below.
END OF UPDATE.

Shockingly bad. No wonder no one really uses them anymore and they went through what they did.
Ordered 3 games, all New according to everything I could find. New should imply sealed. Wrong. 2 games came, very clearly must've been the last ones on the shelf as they are both open box, sale stickers right on the cases. Cases have damaged to them.
I can buy a brand new version of one of them right now at the same price and get free delivery. I paid for delivery (no issues if everything was correctly advertised).

Sad to see. Won't be using Game ever again. The website said New, the email I received after purchase all said New. I expect New items, not off the shelf lasties with damage to the cases and covers. One of them, there is still some left, which means there must be more actual New versions.
Also, returns cost us the buyer, 4.99. 4.99 to rectify a problem they have falsely advertised to us!

So in all, it will cost me considerably more than if I went elsewhere to buy them, all because they falsely advertised what was being sold.

Someone used my card fraudulently at Game.I dealt with through credit card company but wanted to notify Game also - absolutely no way to contact them successfully that I could find

If i could give this company 0 stars, i would.

Ordered a LEGO set from the website and paid £5 delivery on top. It arrived in a thin plastic bag with no padding or packaging around it at all. Naturally, the entire LEGO box was completely crushed. The set is now out of stock as its retiring so i had no hope of a replacement. I contacted customer services to ask for a possible partial refund to account for the damage as this was supposed to be a gift for a LEGO collector, and as some may know, the box can be just as important to collectors as the actual LEGO itself and is very much a part of the product. Spent a good 45 minutes getting no where with Simphiwe on the live chat. I sent photos of the box, crushed on all sides, and was told that unless the item was damaged inside, they wouldn't give any sort of refund for the damaged box as it "wasn't part of the product" and "the box is only there to protect the bricks inside". What a load of rubbish. I was told it was their "policy" that they don't cover outer packaging in their warranty for refunds so i asked if i could be directed to where on the website it states this information. I was told that there is nothing on the website that states this, but that's "just what their policy is". So, they are withholding information from the consumer before purchase and are then unable to provide any proof of their actual policy other than them expecting me to take their word for it. Eventually i was told i could send the item back for a refund but i wanted this set for a gift and it was out of stock everywhere else. I would've been happy with £10 refund for the damage, but apparently this was not possible. I asked if i could make a complaint and i was told yes, i could type it and it would be passed on to the relevant team. So i spent 10 minutes doing that to then be told that they couldn't submit that as a complaint as the issue was already against their policy, insinuating i had nothing to be complaining about. When i mentioned the fact that their warehouse hadn't bothered to include any packaging and that was a complaint in itself, i was still told they could not submit that as a complaint. Absolutely ridiculous. If you went into a shop to buy a LEGO set, you wouldn't want to buy the one with a completely battered box unless it had a good discount off it for the damage. I tried to explain this but each time i sent a message, I would get the same copied and pasted response as previously sent, indicating that they thought i was a bit stupid and couldn't understand what they'd previous stated. This person clearly wanted to get rid of me. What fantastic customer service.

So, absolutely rubbish customer service, withholding information deliberately from the consumer, being unable or unwilling to provide proof to back up their "claims" about their warranty of what is covered and what isn't, their strange policy on a LEGO box not being part of the actual product, their refusal to provide any compensation for damage in relation to not being able to provide me with a replacement (item out of stock), refusal to admit any wrong doing by their warehouse team and lack of care with sending out items by not packaging things properly, saying they will send my complaint along and then refusing to do so, even when i said i wanted to complain about their lack of packaging, and their general shady behavior. Really not sure this company should be trading at all and i think they need investigating by Trading Standards so i will be reporting them, along with seeking an investigation via Citizens Advice or the Ombudsman.

Haven't ever quite come across a company like them. STEER WELL CLEAR!

Game is not even worth ordering from anymore. Good old days when it was ran by people who cared about what was being sent are definitely over since they were bought over by Frasers Group. Just had 2 parcels arrive with over £700 worth of contents arrived in completely destroyed single wall large boxes that have big rips and holes all over and items missing. Dreadful! Avoid online, only ever buy in store if you still want to use them!

Very fast delivery great purchase and would buy from these again

I ordered for next day delivery and paid £12 extra for it. And it hasn't arrived next day because the driver went to the wrong address. When I tried to raise the issue I found there is actually no way to contact you. Non existent customer service. Won't be using in the future

literally havent even got my parcel (it was supposed to be here on monday) and it hasnt even been shipped yet
half of this i blame evri for but to me game had never been reliable so the other half goes STRAIGHT to game!! mind youi literally live near where i could have picked this up from except im sick so i cant go out!
i would have had this 4 days ago if it wasnt for you guys and your shitass evri delivery services 😭😭😭