GAMEReviews 

preordered rhythm paradise groove a couple of days before release and it came 11am on release day!! i chose the cheapes shipping option so didnt expect to get it until a couple of days after

Shockingly bad. No wonder no one really uses them anymore and they went through what they did.
Ordered 3 games, all New according to everything I could find. New should imply sealed. Wrong. 2 games came, very clearly must've been the last ones on the shelf as they are both open box, sale stickers right on the cases. Cases have damaged to them.
I can buy a brand new version of one of them right now at the same price and get free delivery. I paid for delivery (no issues if everything was correctly advertised).

Sad to see. Won't be using Game ever again. The website said New, the email I received after purchase all said New. I expect New items, not off the shelf lasties with damage to the cases and covers. One of them, there is still some left, which means there must be more actual New versions.
Also, returns cost us the buyer, 4.99. 4.99 to rectify a problem they have falsely advertised to us!

So in all, it will cost me considerably more than if I went elsewhere to buy them, all because they falsely advertised what was being sold.

Someone used my card fraudulently at Game.I dealt with through credit card company but wanted to notify Game also - absolutely no way to contact them successfully that I could find

If i could give this company 0 stars, i would.

Ordered a LEGO set from the website and paid £5 delivery on top. It arrived in a thin plastic bag with no padding or packaging around it at all. Naturally, the entire LEGO box was completely crushed. The set is now out of stock as its retiring so i had no hope of a replacement. I contacted customer services to ask for a possible partial refund to account for the damage as this was supposed to be a gift for a LEGO collector, and as some may know, the box can be just as important to collectors as the actual LEGO itself and is very much a part of the product. Spent a good 45 minutes getting no where with Simphiwe on the live chat. I sent photos of the box, crushed on all sides, and was told that unless the item was damaged inside, they wouldn't give any sort of refund for the damaged box as it "wasn't part of the product" and "the box is only there to protect the bricks inside". What a load of rubbish. I was told it was their "policy" that they don't cover outer packaging in their warranty for refunds so i asked if i could be directed to where on the website it states this information. I was told that there is nothing on the website that states this, but that's "just what their policy is". So, they are withholding information from the consumer before purchase and are then unable to provide any proof of their actual policy other than them expecting me to take their word for it. Eventually i was told i could send the item back for a refund but i wanted this set for a gift and it was out of stock everywhere else. I would've been happy with £10 refund for the damage, but apparently this was not possible. I asked if i could make a complaint and i was told yes, i could type it and it would be passed on to the relevant team. So i spent 10 minutes doing that to then be told that they couldn't submit that as a complaint as the issue was already against their policy, insinuating i had nothing to be complaining about. When i mentioned the fact that their warehouse hadn't bothered to include any packaging and that was a complaint in itself, i was still told they could not submit that as a complaint. Absolutely ridiculous. If you went into a shop to buy a LEGO set, you wouldn't want to buy the one with a completely battered box unless it had a good discount off it for the damage. I tried to explain this but each time i sent a message, I would get the same copied and pasted response as previously sent, indicating that they thought i was a bit stupid and couldn't understand what they'd previous stated. This person clearly wanted to get rid of me. What fantastic customer service.

So, absolutely rubbish customer service, withholding information deliberately from the consumer, being unable or unwilling to provide proof to back up their "claims" about their warranty of what is covered and what isn't, their strange policy on a LEGO box not being part of the actual product, their refusal to provide any compensation for damage in relation to not being able to provide me with a replacement (item out of stock), refusal to admit any wrong doing by their warehouse team and lack of care with sending out items by not packaging things properly, saying they will send my complaint along and then refusing to do so, even when i said i wanted to complain about their lack of packaging, and their general shady behavior. Really not sure this company should be trading at all and i think they need investigating by Trading Standards so i will be reporting them, along with seeking an investigation via Citizens Advice or the Ombudsman.

Haven't ever quite come across a company like them. STEER WELL CLEAR!

Game is not even worth ordering from anymore. Good old days when it was ran by people who cared about what was being sent are definitely over since they were bought over by Frasers Group. Just had 2 parcels arrive with over £700 worth of contents arrived in completely destroyed single wall large boxes that have big rips and holes all over and items missing. Dreadful! Avoid online, only ever buy in store if you still want to use them!

Very fast delivery great purchase and would buy from these again

I ordered for next day delivery and paid £12 extra for it. And it hasn't arrived next day because the driver went to the wrong address. When I tried to raise the issue I found there is actually no way to contact you. Non existent customer service. Won't be using in the future

literally havent even got my parcel (it was supposed to be here on monday) and it hasnt even been shipped yet
half of this i blame evri for but to me game had never been reliable so the other half goes STRAIGHT to game!! mind youi literally live near where i could have picked this up from except im sick so i cant go out!
i would have had this 4 days ago if it wasnt for you guys and your shitass evri delivery services 😭😭😭

Why in the year of 2026 do you still use Evri?
No joke, because there is one there, every(Evri) single parcel from places that use Evri end up getting damaged, lost, delayed or the box gets ripped open and parts stole from orders, because of Evri. Please do better.

Really annoying website
Can't check out as a guest, got to sign up
Emails result and then it's very difficult to unsubscribe
Clear rapacious, money grabbing marketing strategy
I get the impression Frasers group is the sort of company that would happily trick me into a subscription trap

Easy use of the website. The company is doing well by selling physical disc video games for collectors.

did not receive my order
order made 13 June 2026
Latest ETA 19 June 2026
now 24th June 2026
Nearly 2 full weeks later and still not received my order, Your EVRI delivery service is shockingly poor. I could have walked to your store and bought the games first hand quicker.
The only reason I didn't was because of my working shifts, I'll certainly know for next time.

I ordered a Hori fight stick alpha which isn't a cheap fight stick. When I opened the package. I was shocked to see the box has obviously been opened before, the box was also covered in chocolate or something. I thought ok, let me see if the stick works but no, it was faulty as well. Very disappointed that I was sent a used stick when it was meant to be new. Sending it back for a full refund

Speedy, efficient service. Ordered on 19th was expecting delivery by 26th, arrived on 21st

Always 5 stars for Game! Great service and good prices thank you 😊

Easy to order and always on time sometimes even before the date due but never been late.

Excellent experience excellent service

I was in game today to make some inquiries on purchases and had the best experience thanks to a fantastic member of your team named Rosie. Super friendly and helpful. I will certainly be back for more purchases.

I bought a £20 PlayStation voucher as 2 games I'd wanted were on sale and bundled together we just a pip shy of that so i could get both for a decent price. Bought and paid for the digital voucher and got it about 12 hours later. By which time my cart had updated to about £95. Cheers guys 🤌