GAME Reviews 

Awful.

Meant to get the Zelda switch 2 on release day and it did not arrive. I spoke to the agent Ain and all I got was scripted responses stating deliveries are estimated.

I agree that they are but GAMEs own policy on pre order items is they are sent to the delivery company the day before release and put on express delivery. In my case, it was not and handed to the delivery company the day of release, meaning I will get this at least 2 days late.

“If you preorder goods with a launch date, then we will reserve your goods and hold the whole order until the day before the launch date. We will dispatch the preordered goods via express delivery the day before the launch date, if delivery is within the UK.” - which it is.

Completely unprofessional to blame a delivery company for being late when they were not even given the parcel on time to begin with.

Availability and variety of games.
Easy to use site and payment options.
Prompt and professionally delivery.

Nintendo Switch 2 shipped in a bag. Arrived beaten up and crushed. Contacted support but they didnt care. Never buying from Game ever again.

£30 more than retail for no reason as Game are not a resale company. Packaging was minimum for saying it cost £6 delivery.box was also damaged.

Only good thing was it came on time.

No way to get hold of customer service either.

I would like a response from game regarding my damaged product.

Service was good and product was delivered swiftly. The only problem was damaged packaging before the item was dispatched. On a collectible item this is very annoying

Couple of hoops to pre order the item but deliver was flawless

Terrible service. I’ll never use them again.

Absolute unprofessional business. Bought an Xbox series X online at a really good price. No surprise the order was shortly cancelled blaming payment error. Rubbish more like the offer wasn't real and they had no stock why bother lying. Will never use them again

Ordered over £300 worth of Games for Birthday presents. Paid for next day delivery @.£11.99 via DPD only to be let down with delayed delivery. So disappointing to pay the extra for next day delivery, so will probably use another Retailer next time
Stop offering something that you cant delivery, pardon the pun.

Ordered lego for a gift & item arrived crushed and battered like it had been sat on the box was in poor condition and was ripped and been cellotaped, shocking have sent photos to customer service and awaiting response but cant give this as a gift as it looks awful. Would like a return at your expense and a full refund please.

I bought some minecraft lego for my daughter for christmas and the boxes arrived damaged they refused to refund me and said the packaging doesn'tcover the warranty avoid at all cost.

Ordered yesterday, arrived today. Normally that's only a trick Amazon could do. Much appreciated.

No next day delivery on my order and its been saying ready to dispatch for days which is annoying

Worst company ever, I thought a gift card from them and the code was incorrect. Have been waiting almost a week for my refund and nothing. I want my money backs

Wrong descrip

Easy and fast delivery, no problem at all.

Disappointed. I use to use GAME a lot. They were a very reliable retailer and anything sent was always packed securely & always turned up in immaculate condition.
But as of recent, the last 2 times ive used them. The items don't come in a secure box anymore. They come in a package you think would be used for clothing. One collectors item I received the first time had the sides of the box creased and damaged. The most recent purchase was the 25th anniversary xbox controller, which as soon as I saw the packaging (i honest thought it was a t-shirt i had ordered from somewhere else) turns out to be the controller in a condition I can only describe as looking like someome was playing football with my parcel. Worst condition ive seen anything come in. And I have the Metro 2039 deluxe coming in February which i may cancel now due to worry of how badly that will be damaged. People are spending their hard earned money on your items sold, the least you can do is make sure its sent out properly. Shame really, GAME use to be the place to go for any pre-orders for me for many years.
Please if you're ordering anything with the idea to keep it in its original box for collecting. Please use somewhere else.

Excellent experience excellent service

As always delivered on time and great customer service.

Evri driver appears to have stolen my parcel. It has been marked as delivered. But has not arrived.