GAME Reviews 

34,570
TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Looking at 663 reviews, most reviewers were unhappy with their experience overall. Customers frequently received products in unacceptable or damaged condition, often unsealed or used despite being listed as new. Many encountered significant order issues, such as undelivered pre-orders, missing gift cards, or incorrect items. Delivery services were problematic, with parcels often lost, delayed, or sent to the wrong address, even with paid express shipping. Conversely, some customers noted positive aspects, including prompt and fast delivery, with items often arriving on time or earlier than expected. Some reviewers also appreciated good communication and service, finding competitive prices and a good selection of products.

What people talk about most

Product

Clients share ambiguous opinions on product quality and condition, particularly regarding collector's... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising prompt and fast... See more

Order

Users describe ambiguous interactions with order experiences, with some finding the ordering process easy and... See more

Price

Reviewers mention ambiguous feedback about price, with some customers praising good prices, great customer... See more

Service

People report ambiguous experiences with service, with many customers praising the great service, ease of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I bought a £20 PlayStation voucher as 2 games I'd wanted were on sale and bundled together we just a pip shy of that so i could get both for a decent price. Bought and paid for the digital voucher and... See more

Rated 2 out of 5 stars

One of Three products arrived in a totally unacceptable condition Second product arrived in poor condition Third was in perfect condition An ongoing dispute with Game customer service,... See more

Rated 4 out of 5 stars

Order went through without any issues and was despatched and arrived on time. I’ve used Game for many years and find them to be a reliable retailer. I do miss their old rewards system. My only issu... See more

Rated 4 out of 5 stars

I have such a great experience. I placed an order, but I made a mistake, accidentally ordered a different figure, but the gentleman was so helpful and cancelled my order and finally I placed the right... See more


Company details

  1. Gaming service Provider
  2. Computer Store
  3. Video Game Store

About GAME

Written by the company

GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.

Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)

Contact Customer Service

Contact info

  • Unit A, Brook Park East, NG20 8RY, Shirebrook, United Kingdom

  • www.game.co.uk

2.7

Poor

TrustScore 2.5 out of 5

35K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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2.7

All reviews

(34,570)

664 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

Bought games in clearance

Bought games in clearance. Most fine but sent me a second hand opened (and scratched) game within them which is not what I bought. £5 to return it and game was £3.

July 24, 2026
Unprompted review
Rated 3 out of 5 stars

Incorrect game

3 out of 4 games I ordered were correct. The other was the correct game but wrong console. Reporting this issue online took much longer than it required as the chat bot could not understand the issue.

July 24, 2026
Unprompted review
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Rated 1 out of 5 stars

damaged items

my items were packaged in a plastic shipping bag and came severly damaged. i would not have ordered these items if i knew they were going to come in this condition

July 24, 2026
Unprompted review
Rated 1 out of 5 stars

Do not i REPEAT DO..NOT!!!!!buy…

Do not i REPEAT DO..NOT!!!!!buy anything from this horrible crappy company. I bought four games online advertised as new ....got them delivered,one was new,the rest were second hand. Got onto customer support and they are as much help as a chocolate fire guard. Nothing sorted so stuck with second hand games ..boxes they came in damaged and cracked. If i wanted second hand trash I would go to cex...Game is the most disgusting and horrible company needs gone altogether. Administration again to get away with their debts. What an absolute s##thole of a company ...please for the love of God...everyone stop buying from them ...let them be gone!!!!!!!!!

July 21, 2026
Unprompted review
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Rated 4 out of 5 stars

Hiya I would of given you five but…

Hiya I would of given you five but yesterday I received the parcel from you and it had a pop in it and the blocks was broken open as a collector that is not good but games yes everything else I’ve love

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Console gift cards

They always follow through with gift cards for consoles usually within 30min which isn't always the fastest way but it always reliable and that's why I keep using Game!

July 19, 2026
Unprompted review
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Rated 2 out of 5 stars

Is it new if not sealed?

Didn’t expect my new game to be out of seal and scuffed on the actual case. But I guess that was beneficial because the discs was rattling around inside.

July 20, 2026
Unprompted review
Rated 3 out of 5 stars

Pokemon

Hard to know when the pokemon card drops, staff won't tell you when they are in stocks. When it is in stocks, there already a long queue outside the store.

June 13, 2026
Unprompted review
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Rated 1 out of 5 stars

The Fraser group nobhead!

The Fraser group nobhead has struck again! Took another great business and flushed it straight down the drain! Completely
Damaged unchecked item delivered to me was upside down in its box the box damaged and item itself broken… why not send it back to us for a refund? Because your £5.99 delivery I paid already and then am expected to pay again to return it ends up as the price of the item!? Absolutely destroyed another business I hate the nob and his business practices.. cost a friend of mine and many others along him their jobs too…

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

The next day delivery service is great

The next day delivery service is great. I love the option to choose my courier too as I have had problems with Evri recently, DPD are really good. I prefer to have a physical copy of a game, rather than a digital download.

July 17, 2026
Unprompted review

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