GAME Reviews 

34,638
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Looking at 660 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about receiving damaged items due to inadequate packaging, such as products shipped in flimsy plastic bags instead of sturdy boxes. People also experienced frustrating delivery delays, poor communication, and major issues with pre-ordered products failing to arrive on time. Reviewers expressed deep disappointment over receiving heavily worn, used, or completely incorrect items instead of the brand new purchases they expected. Some people were satisfied with the service, noting that orders arrived very quickly, sometimes even ahead of schedule. Consumers also appreciated finding great prices, helpful payment options, and experiencing a smooth, effortless online purchase process.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, reflecting deeply mixed experiences among consumers. On... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, reflecting a high level of... See more

Order

Reviewers highlight ambiguous aspects of order processes, with experiences varying greatly depending on the... See more

Price

People report ambiguous experiences with price. Some consumers found items to be cheap, noting great prices,... See more

Quality

Customers consistently express deep disappointment and frustration with product quality and poor packaging... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The checkout is so complicated. The email system is messed up but it's the only company that gives you special edition. Headoffice is very complicated to contact. I don't know they they could possibly... See more

Rated 3 out of 5 stars

3 stars because some items I ordered are Collectable and they've been sent in a bag and while some items have been bubble wrapped the others have been damaged

Rated 3 out of 5 stars

3 out of 4 games I ordered were correct. The other was the correct game but wrong console. Reporting this issue online took much longer than it required as the chat bot could not understand the issue.... See more

Rated 3 out of 5 stars

I bought a £20 PlayStation voucher as 2 games I'd wanted were on sale and bundled together we just a pip shy of that so i could get both for a decent price. Bought and paid for the digital voucher and... See more


Company details

  1. Gaming service Provider
  2. Computer Store
  3. Video Game Store

About GAME

Written by the company

GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.

Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)

Contact Customer Service

Contact info

  • Unit A, Brook Park East, NG20 8RY, Shirebrook, United Kingdom

  • www.game.co.uk

2.7

Poor

TrustScore 2.5 out of 5

35K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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2.7

All reviews

(34,638)

610 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

Damaged items via delivery !

Absolutely terrible delivery service, again ! This is the second time I’ve placed an order and have had the items turn up damaged. I will not be using Game / Sports direct again, and I advise anyone who want TCG cards to arrive in good condition, do not use them either !

They refuse to offer a refund on damaged items, and we’re not accommodating at all.

September 6, 2026
Unprompted review
Rated 1 out of 5 stars

I HAVE TO LEAVE A 1 STAR REVIEW!

Man i have to come here to leave 1 star review its like I had no choice.
I never shop here before i just ordered first time ssd because it was cheap and i needed it tomorrow asap. But obviously its GAME STORE they cant do the most basic things they ship me a Nintendo switch charger tho i ordered a origin inception SSD. I checked multiple times i ordered an ssd i got a switch charger that means its 100% their fault. Now i wouldnt leave a review normally but i have to because now i want to resolve the issue i cant even walk into the physical store to fix is as soon as possible then now i cant even call a store to help contact them as they don't pick up.
Ive emailed them and used customer services its been 2 days no reply absolute disgrace, never wanted to and never will shop here again this is got to be the worst store ever u cant even get the order right to begin with i promise i ordered correctly i ordered origin inception ssd and got Nintendo switch charger it shows on my emails orders and the packaging shows my name with the exact GAME sticker on it and i got time of email on my inbox received at the exact time i collected the game parcel.
i open it and inside is a Nintendo switch charger.

No more proof is needed they got the order wrong and are retarded never with any other company in this planet.

September 6, 2026
Unprompted review
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Rated 1 out of 5 stars

This was horrible

This was horrible, the package arrived and it so badly damaged it’s actually sunk my heart and lost my trust is Game why was it packaged in nothing but a plastic bag and not properly protected, it was so badly damaged I can’t even keep any of the boxes as I like the art work and all of the packs were already out of the boxes due to how much damage and I pray the cards aren’t damaged or torn from how poorly they’ve gotten to me

September 4, 2026
Unprompted review
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Rated 2 out of 5 stars

I give it a 2 but game has always been…

I give it a 2 but game has always been here since I was a child. I remember game station versus game James station was for the midnight launch and then join was in a hard-core game but then became it and I would give it five but now a lot of people are saying games go I see their points but I don’t believe in that you need a retro section and get a good collection but always thinking people who are doing it might
be collecting or
Selling but getting people is the big thing doing cheap again week and days Sunday different Friday different Saturday different retro collections you can look at them up and see what they’ve were but you’ll be there to make not a lot on them but getting people in

September 1, 2026
Unprompted review
Rated 2 out of 5 stars

intertnational shipping packaging not great

Web store ordering experience was easy, & items shipped within a few days + shipping cost is reasonable. However sending games internationally to the other side of the world in bag with a bit of bubble wrap around them was not enough protection, both arrived with covers smashed up and unfortunately too expensive to ship back to the UK for an exchange.
I will return as a customer if Game can guarantee international shipping in a box.

August 25, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a game with one-day…

I ordered a game with one-day delivery—paying £10 for it—but the delivery never happened; there was zero contact, nothing. It’s a terrible company; you're better off buying from Amazon, since the prices are the same but the delivery is fast and always on time.

August 28, 2026
Unprompted review
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Rated 2 out of 5 stars

Don't get the storage boxes

First of all, there was no padding at all in my £150 order. All large boxes were damaged. I wasn't going to bother leaving a review as the games thankfully were not damaged, nor their boxes, despite no protection.
What tipped me over the edge is one of the storage boxes, I know, I know, a storage box from GAME? It's new, and damaged, but the problem... Is that it was filthy. Paying for something you need to clean like you bought it third-hand on eBay leaves a sick feeling in my gut. I can't even tell what it is. Some was sticky and yellow, some was sticky and brown... I don't think anyone wants to know what it was. Foul, seriously, GAME.

August 28, 2026
Unprompted review
Rated 3 out of 5 stars

The checkout is so complicated

The checkout is so complicated. The email system is messed up but it's the only company that gives you special edition. Headoffice is very complicated to contact. I don't know they they could possibly work.

August 27, 2026
Unprompted review
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