Garden Buildings Direct Reviews 

Was kept updated on progress which was good.
Unfortunately delivery date was not advised. Luckily I was just leaving as the delivery driver arrived.
Driver was lovely, took shed round the back for me.
8 wooden panels have medium to large holes in them. Parts missing.
So disappointed.

Frankly the best I can say IS DO NOT BUY ANYTHING FROM THIS ORGANISAION.
Their website is incorrect, the products that they show apparently do not exist. ie as of todays date the website still shows measurements of a summerhouse that are clearly incorrect. After several weeks of arguing with customer service and trying to get the correct parts delivered, I learnt that they no longer manuafacture the orientation that I ordered. I was advised to dismantle the shell that we had already built and that a collection would be arranged and my money returned. Is that happenind, of course not. It seems that noone in the organisation has the ability to arrange this. If you want to keep low blood pressure, steer clear of Garden Buildings Direct

I only give honest feedback. This was my first dealings with Garden Buildings Direct, the process went smooth, I ordered a playhouse for our great granddaughter then realised that she would soon outgrow it so I phoned up & asked for the bigger one instead, the lady I spoke with was so polite & helpful & changed it straight away, the whole procedure was so easy. The only negative thing is it cost so much to send to the Highlands. Otherwise first class service.

Had a small problem on the website, called the office all sorted and my log cabin should be here in a few weeks, thanks

Delivery was good,extremely helpful driver.
No detailed check sheet (I had to phone to ask for one)
Not good having instructions on line
Roof comes in short lengths which makes it a roof of two parts when erected,it would be far simpler to have long lengths so there wouldn’t be a join in the middle.
I employed competent carpenters (whom have worked for me before)to erect it and it has taken 2 days purely because of lack of check sheet and online instructions which really should be delivered with the building.
This is not a cheap DIY store building it is an investment and on the whole I am extremely disappointed.
Would I recommend buying from this company absolutely not.

This company is a fraud and a scam! I ordered a shed back in May on the 14th, I received a few messages to say that it’s all on time for a 4 to 6 week delivery. Then when I asked for an update at 6 weeks, then all the excuses started. Trying to cancel an order is impossible. You can try on their portal, but it never gets confirmed, and you continue to get generic replies saying it’s in process, despite my cancelling it several times. Most messages are A1 generated, they NEVER answer the phones, leaving you without a refund. So, I will be contacting my bank to recover my money, then the small claims court, to recover interest lost and the stress which this has caused. Never ever use this company, they are not fit for purpose, there is an actual Facebook page solely dedicated to the fraud and disgraceful products sent out, if you do ever receive your order. No one deals with your queries or acts on your requests.
Trading standards will also be contacted.
You should be ashamed of yourselves.

No communication as regards delivery we made contact to ask if there was a delivery day only to told that it was going to be delivered in two days time I arranged delivery for the following week as we were on holiday which was a total waste of time it was delivered and left on the footpath outside of our property and we didn’t get home until 5 days after it had been left.
Quality…..you get what you pay for but even so not good

Dident think I’d had to help unload vehicle

Still waiting for a 600 pound refund. Siad can take up to 14 or longer days
On day 8 now . Refunds shoukd take couple days max.

Good value, delivered on time and not too hard to assemble.

Jason was very professional , patient and extremely helpful with my order. He explained everything in depth to me.

The ordering process was easy and the price competitive. The cycle shed was erected by two of our handymen in 3 hours. Good quality product for the correct price.

The whole process went very well, until delivery! . The driver was insistent that it was a "curbside delivery" only.
All the parts were neatly packed and marked, but clearly needed a fork lift to unload the packs. As with most pensioners I didn't own a forklift in my garage, so he started to unwrap everything and began handing it to me to unload it one piece at a time. The result was I was left with a just a pile of unmarked wood which was impossible to sort without help. The builder I had engaged took one look at it the next day and said he wanted a further £500 just to sort it out as it would take much longer that the 6-8 hours quoted. After weeks of trying to find someone to help me I eventually found a young joiner. It is half done now, just the doors windows and roof which should be done this week. My life would have been so much less stressful if Id been asked about a forklift at the point of ordering.It wont be finished as planned for my 75th on Saturday but a lesson learnt.

Shocking quality of the Billyoh Summerhouse. Warped boards, missing parts, wrong sizes, below industry standards for construction of a summerhouse, check standards on Google. I have now come to fit the glazing packs and not one glazing panel fits.
Their customer service is disgusting at best.
I've had to spend £300 plus just to make this summerhouse safe and secure and up to standard.
Steer well away from this shabby company!!

Avoid at all cost the company is awful there customer services is rubbish I waited on hold to talk to joanne for over a hour to discuss my shed and didn’t not even get a phone call back I tried several times to get through only to be fobbed off the shed is awful and had to buy more wood to piece it together. I’ve never seen so many parts for a 10 by 8 feet shed do not use this company

All delivered as expected

arrived on time, but, the top was chipped off, the felt had a slit in it that had to be repaired before install and some of the "treated timber" wasnt treated, i expected by paying more than a "cheap" shed i would get better quality,

Kept us update on the progress of the shed being made. Sent clear instructions, well packaged on the pallet.

I like the way all items are laid out, easy category short cuts. Plenty of details showing all you need to understand. I have spent about 2 weeks looking at garden sheds....but each time I came back here. Why? Because of the site design and there was massive savings to be had. I think there is a lot of time wsted when looking in general for a shed size of 8x7....it seems odd numbers are not available by all sites, but I was not prepared to spend a couple of hundred more and still not get much of what I am getting here. Ordering was easy, although, I was going to spread the cost but when i wanted to enter £300 as a deposit it would not allow it. Kept telling me I could only do £63.83, or 10 percent. So i have had to wack the lot on credit card. All in all though...I loved this site and the offers and quality you can choose. I would imagine with my lead time, I may well not get the shed built until next year...Cornish weather just inland from the Atlantic has given us a bad year so far. Go trawl web sites like I did but I am sure you will be back here.

It was extremely easy to order my garden summer house, it is robustly made, worth every single penny! You cannot go wrong with these people there Customer Services outstanding. It arrived when I expected it at one point I actually requested a later delivery date then I ordered we are over the moon with this summer house. It is superb. You cannot go wrong with these people. It is so strong and steady, I’m seeing some summer houses where there was a so flimsy. You can stick a drawing pan through the walls. However this is a totally different case they’re so thick pressure treated superb.Z