Goods arrived, 2 boxes, safe in good condition. Commenced build, checked contents all good, built quite easily, good printed instructions. One part might need extra person. All good comfy for sitting... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Order arrived quickly and information for delivery great. this sits neatly next to our larger log shed. However, i feel it definately needs 2 people to help assemble it - not sure how i would have... See more
Company replied
Waited for the garden furniture longer than expected, but the date for delivery was the date it arrived. The goods arrived early in the morning, the Arbour was good quality, excellent price. Assemble... See more
Company replied
The outdoor Cat House came flatpacked high quality easy to assemble with all the different screw packs well marked.Very reasonably priced and fast delivery put hay inside because was told it softer at... See more
Company replied
Company details
Written by the company
Garden Chic has been established for over 20 years. We are one of the first online garden centres on the internet, if not the first! Garden Chic supplies high quality garden lifestyle accessories including summer houses, log cabins, car ports, garden structures, decking, childrens play equipment, barbecues, garden furniture, hammocks, hedging plants. greenhouses patio heaters & saunas. Garden Chic offers a Price Promise and is commiitted to supplying the best products at the very best prices!
Contact info
United Kingdom
- www.gardenchic.co.uk
4.2
Great
574 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love the table and chairs
Love the table and chairs — well hilt and sturdy
Although not as pleased with the parasol it has a string and pin but we can’t reach the holes without climbing and the join in the middle feels cheap and not as luxury as the table and chairs and very easily cross threaded
July 29, 2026
Unprompted review
Reply from Garden Chic
Hi,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Advertisement
Excellent product and service
Excellent product and service.
All parts were there and in good condition.
The instruction manuel did not say that to leave room to work on the shed, all round.
Apart from that, it's a great product.
happy with it.
July 6, 2026
Unprompted review
Reply from Garden Chic
Hi,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Ordering was straightforward and easy
Ordering was straightforward and easy, quick delivery, extremely happy with the quality of the product for the price.
July 16, 2026
Unprompted review
Reply from Garden Chic
Hi,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Pleased with my purchase
Fast delivery, product as described. Easy to put together although some of the plastic caps provided to cover bolts/nuts were a bit loose and keep falling off.
July 8, 2026
Unprompted review
Reply from Garden Chic
Hi,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Delivery service was 1st class driver…
Delivery service was 1st class driver put table legs on and placed where I wanted it .absolutely 💯 for value and lovely green cushions and parasol all really good quality
I have placed a order for the bench and coffee table☕️
July 15, 2026
Unprompted review
Reply from Garden Chic
Hi,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Advertisement
Excellent service
Excellent service and very quick delivery. During transit a slat on one of the four chairs was damaged. Within days a replacement slat was posted out. An excellent company to deal with.
July 15, 2026
Unprompted review
Reply from Garden Chic
Hi,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Outsunny 5x3 pent roof plastic shed
Outsunny 5x3 pent roof plastic shed, This item has the worst set of instructions of any item i have ever had to build, it says 2 people 5 hours to build, we took 5 days and its still not built, lost count of the amount of times we had to rebuild it because the instructions were so unclear. We finally got most of the sides done only to find that the part that goes across the top of the front (AW3-5) was double bowed, it was bowed across the length which could be manipulated into place but was also bowed along the sides meaning if you put the left side in then the right one would sit up around 20mm and vice versa making it impossible to attach the roof. i realise i could ask for a replacement but to be honest it has been so stressfull i am not sure i want to continue with it and put myself through more stress, may just take the loss as its very small and very flimsy and not worth the money i paid, seemed like a bargain at £180 but not even worth £80. Think i may pay to have a wooden one built. I should add its the item that is poor quality not Garden Chic, this item is available on many sites and i would not recommend you buy one from any of them. In fact i would be very wary of any Outsunny product in the future.
July 25, 2026
Unprompted review
Reply from Garden Chic
Dear Brian,
Thank you for taking the time to leave such detailed and honest feedback. We are genuinely so sorry to hear about the immense stress and frustration you have experienced while trying to assemble this Outsunny shed.
Building a garden structure should certainly not take five days, and it is completely understandable that you have lost patience, especially when faced with unclear instructions and a defective, double-bowed component (part AW3-5).
We truly appreciate your fairness in noting that the poor quality of the materials and the manual are reflective of the Outsunny brand, rather than the service provided by Garden Chic. As a retailer, we expect our manufacturing partners to provide precise instructions and high-quality components, and it is highly disappointing that Outsunny has fallen so far short of those standards here. Please be assured that we will be passing your exact feedback directly to their product quality team.
Although you mentioned that you might simply take the loss and move on, we absolutely do not want you to be left out of pocket or stuck with a defective item that cannot be safely completed.
We would very much like to work with you to resolve this. Please reach out to our team at info@gudrum.com or on 01636 653016 with your order number. We are here to support you.
Kind regards,
The Garden Chic Team
Great product
Great product, not much of a rocker, staff very good, competitive price
July 29, 2026
Unprompted review
Reply from Garden Chic
Hi,
Thank you so much for taking the time to leave us a review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
The furniture was delivered and is…
The furniture was delivered and is amazing but delivery of furniture left on drive . I inquired if I needed to be there and was informed it would be bought into garden which it wasn’t . We ordered the umbrella also this again was damaged by delivery company and nothing was done for both occasions . Furniture is awesome and well built . I’d give that 5***** all day long. Delivery not so much they just drop it and go and it’s pretty heavy . Wife was unable to do anything till I returned home 5 hours later
July 2, 2026
Unprompted review
Reply from Garden Chic
Hi,
Thank you for sharing your feedback with us.
We are pleased that you chose Garden Chic, but we also notice there were aspects of your experience that didn't quite hit the mark. We always strive for a seamless five-star service, so we will be using your comments constructively with our team to see where we can improve.
If there is anything outstanding with your order, or if you would like to discuss your experience further, please do not hesitate to contact us directly at info@gudrum.com or call us on 01636 653016.
Best regards,
The Garden Chic Team
Advertisement
Thought quality could have been better for price
Delivery was decent although no tracking until I discovered who was actually doing the delivery, did have a couple of slight dings to a couple of parts but was able to sort myself. Quality of frame itself was reasonable however do have an ill fitting panel which I'll just use silicon to remedy. The window and door hinges and locks, handles are of very poor quality so will likely replace with something more substantial. Overall had been hopeful of a slightly better quality greenhouse for the price...
July 29, 2026
Unprompted review
Reply from Garden Chic
Hi,
Thank you so much for taking the time to leave us a review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Great product and great service!
Delivery was great - very prompt and carefully done. I was able to pick a delivery date which made things so much easier for me. The pergola itself is lovely - good quality and fits really well in our garden. Our garden is fairly small but it will give us that much needed bit of privacy! Looking forward to customising and decorating it ourselves now.
July 20, 2026
Unprompted review
Reply from Garden Chic
Hi,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Reply from Garden Chic
Hi,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
5 star service
Great quality , great value for money fast delivery . 5 star service all round
June 22, 2026
Unprompted review
Reply from Garden Chic
Hi,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Advertisement
Courtyard traditional stone effect fountain with floral basin
Great product and competitive price. Product was well packed and delivered on time.
July 1, 2026
Unprompted review
Reply from Garden Chic
Hi,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Good price, prompt delivery
Good price, prompt delivery. The shed took hours to assemble with 2 of us working on it - like giant Meccano. But now it's up it's doing its job of storing stuff... though with the all-metal construction it could double up as a sauna on a hot day.
July 19, 2026
Unprompted review
Reply from Garden Chic
Hi,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Bellagio garden feature
The garden feature was delivered on time and in good condition. The feature looks and works great. Good quality and at a good price.
June 28, 2026
Unprompted review
Reply from Garden Chic
Hi,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Would recommend
The garden bench was as described and was dispatched really quickly
July 1, 2026
Unprompted review
Reply from Garden Chic
Hi,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Advertisement
Quick dispatch and delivery
Quick dispatch and delivery. Fantastic for my caravan keeping my dogs in o would highly recommend
July 22, 2026
Unprompted review
Reply from Garden Chic
Hi,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
5* service and great product
Great quick service and the rollator was a really good price. The rollator is sturdy and was so easy to assemble, i did it on my own. Cannot fault the customer service and highly recommend
July 22, 2026
Unprompted review
Reply from Garden Chic
Hi,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Quality item at a good price
Quality item at a good price , fast delivery and kept informed of all stages of dispatch. Would highly recommend this company.
July 8, 2026
Unprompted review
Reply from Garden Chic
Hi,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.