Fantastic customer service! I bought some solar garden lights from here a year ago and they stopped working. I emailed customer service and they suggested some fixes, which unfortunately didn’t work,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a bird bath for my son and wife. It arrived yesterday and to say they are thrilled would be an understatement. It looks absolutely fantastic in their garden and looks as if it’s been there f... See more
Company replied
We ordered the sphere water feature and it doesn’t disappoint, wow lovely piece and make a world of difference to the garden Laurence was superb in helping us with an initial problem and was so p... See more
Company replied
Went like clockwork. In a digital age young folk might not know this is high praise for a faultless, smooth purchase from ordering to delivery. The pot is rough (which it's meant to be) and the servic... See more
Company replied
Company details
Written by the company
A garden isn’t just a space, it’s an extension of your home. A place for quiet morning coffees, long summer evenings, and moments of calm between the busyness of life. At Gardenesque, we believe in creating timeless, beautifully crafted pieces that help you shape your outdoor space with ease. Our collections celebrate traditional craftsmanship, from hand-thrown terracotta pots made in Tuscany to classic garden furniture built to last through the seasons. With a focus on durability, sustainability, and thoughtful design, every piece is made to be enjoyed year after year—weatherproof, low-maintenance, and effortlessly stylish.
Contact info
United Kingdom
- 01276 535641
- enquiries@gardenesque.com
- www.gardenesque.com
4.5
Excellent
1K reviews
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great fire pit bowl.Fast delivery 🚚…
Great fire pit bowl.Fast delivery 🚚 will be back for more
September 2, 2024
Unprompted review
Reply from Gardenesque
Thankyou so much for your time to write such a lovely review.
Your feed back is really valuable to us to further improve our services and products.
I hope you have a lovely day.
Warm regards
Laurence
Advertisement
Reply from Gardenesque
Thankyou so much for your time to write such a lovely review.
Your feed back is really valuable to us to further improve our services and products.
I hope you have a lovely day.
Warm regards
Laurence
Excellent packaging and the product was…
Excellent packaging and the product was exactly as hoped.
October 31, 2024
Reply from Gardenesque
Thankyou so much for your time to write such a lovely review.
Your feed back is really valuable to us to further improve our services and products.
I hope you have a lovely day.
Warm regards
Laurence
Awful
Awful, no communication and lines closed. Absolutely shocking customer service, never using them again. Don’t deliver when they say they will and don’t reply to emails. You have been warned!
Edit: Oh I have emailed to get it resolved, it’s like posting something to you without a stamp on it.
November 3, 2024
Unprompted review
Reply from Gardenesque
Thank you for taking the time to leave us a review. Our customer feedback is important to us, to improve our service and products.
I am very sorry to read of your experience.
I would like to get this all resolved for you.
Please email us at enquiries@gardenesque.com so we can get this resolved for you.
I look forward to hearing from you soon.
Warm regards
gardenesque team.
Very quick no nonsense delivery.
October 28, 2024
Reply from Gardenesque
Thankyou so much for your time to write such a lovely review.
Your feed back is really valuable to us to further improve our services and products.
I hope you have a lovely day.
Warm regards
Laurence
Advertisement
Bought as a wedding gift
A bird bath bought as wedding gift, and it has been a great success. The delivery was prompt and efficient and the whole experience was very good,
October 28, 2024
Reply from Gardenesque
Thankyou so much for your time to write such a lovely review.
Your feed back is really valuable to us to further improve our services and products.
I hope you have a lovely day.
Warm regards
Laurence
Fire Pit - Tastic!!
Ordered the large cast iron fire pit. Quick delivery, good communication and more importantly excellent quality product. Not like the endless rubbish advertisements selling cheap crap!
Highly recommend, I'm going to buy the smaller one too for another location!!!
October 24, 2024
Unprompted review
Reply from Gardenesque
Thank you so much for your kind words! We’re thrilled to hear that you’re satisfied with the quality of your large cast iron fire pit. It’s great to know that our quick delivery and communication made a positive impression.
The Gardenesque team.
Excellent Service
This is a great company to deal with and their products are exceptional. We bought 2 of the Ancient Stone plant pots and they are by far, the nicest pots we have ever purchased. Unfortunately, the wind blew over both of the olive trees, smashing the pots, so having to purchase again to replace.
September 24, 2024
Unprompted review
Reply from Gardenesque
Thank you for taking the time to leave us a lovely review.
We are sorry to hear about your olive trees and we are very happy to hear you choice our beautiful Ancient Stone pots to house them again.
The Gardenesque team
Advertisement
Potting Bench
Item arrived very quickly and when I was notified it would be. Bench is lovely as described very useful and looks great.
September 27, 2024
Bought some big stone pots
Bought some big stone pots. In stock and delivered quickly and cheaply. Very happy with my purchase
September 30, 2024
Excellent service and advice given
Excellent service and advice given. Delivery was within 4 days of ordering. No criticism at all so far.
September 30, 2024
Excellent product and service
Excellent product and service. Easy access emails, good display and information on the products.
September 27, 2024
Advertisement
Unjustified delivery charges
For the second time I have failed to complete my order due to delivery charges. I wanted to order solar lights costing £2.99 in the sale. Delivery fee £50!!! How can this be justified? I live just outside Perth, it’s a 50 minute walk to the city centre. I’m a few minutes from the major road network in Scotland. This is totally unjustified.
October 2, 2024
Unprompted review
Reply from Gardenesque
Good afternoon,
Thank you for taking the time to leave a review.
I am very sorry that our shipping app applied a large shipping fee to your order.
The shipping app does normally apply the correct shipping fee to orders. But time to time it can apply the wrong fee.
If there is still something you wish to purchase please get in touch with us directly so we can confirm any shipping charges.
Your feedback is valuable to us to continue improve our service and products.
Gone from bad to worse
Following on from my earlier review on 29 August 2024 about blatantly discriminatory delivery charges I decided to give this company another chance as they told me they were introducing a new policy. When it got to the stage of paying and organising delivery it said delivery was ‘not available’ to my address just north of Edinburgh. Certainly that is a change in policy - from charging an extortionate amount to deliver to not delivering at all! You really could not make this up!
October 1, 2024
Unprompted review
Reply from Gardenesque
Hi, as mentioned in the previous reply, as we are still rolling out the new reduced fees, please contact us at enquiries@gardenesque.com so we can look into your postcode and add it to our approved list.
We are working through all the postcodes and are happy to prioritise based on interest. However, unless we know your postcode, we won't know to prioritize. Hope this helps
Thanks
Claire
Great Product , great seller.
Clear communication, excellent product as described. Website easy to use with lots of good products.
September 27, 2024
Unprompted review
Advertisement
Great quality products at very…
Great quality products at very reasonable prices.
I love the uniqueness of a lot of the products as you dont see them elsewhere.
Great website that i will purchase from regularly.
September 20, 2024
Unprompted review
Hoole light weight fire pit
Ordered cast iron fire pit and delivered on time and well packaged. Item looked as in photos. Very pleased used it straight away in evening
September 6, 2024
Unprompted review
Gardenesque was a great company to deal…
Gardenesque was a great company to deal with, delighted with the good quality products we brought from them. Will most definitely use them again.
September 18, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.