Garraways Reviews 

Not even worth a 1 star .. ordered 2 boxes of biscuits have opened one box , biscuits crammed inside 36 out of 100 packets are NOT FIT TO USE biscuits are broken and crumblike pieces , absolute joke !! DO NOT BUY from this company no care given to products sent out whatsoever !!!

i ordered beans over 2ks ago. i just want confirmation so i can investigate no reply. i work in finance, you don't treat new customers like this. if my order didn't go thru i won't be using them. whew thank goodness!

Sent me the wrong item, they did eventually send the correct item. Had no contact from them about the incorrect item. But 6 months later are trying to charge me for it! Absolutely despicable customer service

Ordered 6 x 1kg columbian coffee beans. The worst coffee we have ever drunk, very poor quality. When I phoned to return 5 bags as we had opened one I was told they only accept a box of 6 for a refund. Never again!

Beyond shocking customer service ....An outsourced customer service desk who quite frankly couldnt care if you get your order. Garraways cancelled order as paid by card and they thought it was fraud but didnt bother to ring us one of their customers!! We followed up the order to chase it and was promised next day delivery as this was their mistake. Guess what not turned up. They finish at 4pm !!! Although their website says 5pm. They dont give a damn!!! So no products all over easter for our customers then. THANKS GARRAWAYS for letting everyone down !

GREAT COFFEE GREAT PRICE great service but one major problem hence the one start. BAD PASSWORD FORMAT

i have maybe 50 passwords, most of which consist of characters and numbers but this site is one of three that require a special character. Big issue is it doesnt tell me at the password stage its a requirement of special character so i end up being locked out trying again, reseting password every time i order. a issue only 3 sites i use all have. A simple solution would be to simply add the fact that a special character is needed at the password stage, either that or i write down all my passwords, which realisticly is not going to hapen, especially in this day and age where passwords and access should be even simpler and not result in reseting password after being locked out all because the site doesnt make it clear that its one othose rare sites that must have a special character. plse change that i hate it. other wise great experience. tried to email couldnt find adress so this review best way to get noticed.

Long story, still not resolved. But essentially I did an order on 10 December for next day delivery, it didn't arrive and after several fruitless emails, about two weeks after the order they said the items had been out of stock, even though they had taken the money out of my account on the 15 Dec. On the 23 Dec I got a delivery, however, I had ordered one cappaccino and 5 Americano - they just sent me the Cappuccio - but FIVE units, but No Americano. I am still not getting anywhere with them. I have a feeling that all their cummunications are computer generated replies. Their complaints system is completely useless and I now have no coffee for Christmas. I have just had two computer generated replies today (24 December) so I still don't know if they are able to resolve it - some next day delivery!

I believe their advertising and web site to be misleading, both on the website and on Nottingham live the picture show a set of four different coffee cups,I ordered two sets which came to sixty pounds, when the order arrived I have got twelve nine ounce capacino cups.

This is my 2nd litre of Hazelnut Syrup. Good Quality Product. Free Delivery, Tremendous 2 day delivery. Nowadays you would go far to find better Customer Service. And helpful staff on the phones. I can’t rate it high enough and I’m off to have a wee nosy to see what’s next.

Placed an order that was showing in stock. I bought 5 packs of Tassimo pods. I then (next day) received and email to let me know my items weren’t in stock....not sure why it was on the website. They shouldn’t allow customers to purchase items if they are not in stock. Told they would get it In on the 31st (almost a week later) quite happy to take my money however and not update me on my purchase. Received my order confirmation yesterday and says would be delivered next day. Here we are and still nothing.
Seems a real shabby business.

Thank you for getting in touch to update me. I will amend the review if this is solved.

Firstly I placed an order and requested that it not be sent until the New Year as we are away, but they ignored this and sent it anyway, so I get a phone call in the middle of the night from the UK carrier on the 27th saying he needs a signature (difficult when it is 3am 4000 miles away)

Then they take the card payment at time of despatch, and then the following week send another invoice demanding payment again. Good job I had just had my card statement else I may have paid it twice. I am sure they will say it is an accident, but I am not convinced.But I am told this is going to be solved, so if it is I will alter this review.

Cannot fault them - fast delivery, with notifications of order progress.

I was disappointed with the delivery time. It took nearly two weeks to arrive but once it arrived it was well packaged & items are well dated. Like other reviewers when I contacted them I was told my items where out of stock. Now I've received my order I'm very happy.

I have not had a good experience with my first order. I ordered some items for next day delivery, it never came, I contacted them only to be told they were out of stock of some of the items, and they did not know when they would be receiving them. I asked about the other items I had ordered and was told they would despatch them. Not once was I informed by customer services of what was going on, I had to do all the chasing up. I then received the items but the despatch form stated the out of stock items were with the order I had received, which they weren't. I again contacted them and was told the other items were out of stock and on back order and they didn't know when they would be back in stock. I sent another email asking them if they could substitute the out of stock items for different ones but received no reply again.

I have now asked them to cancel the order and refund my money for the items I never received. I received a reply saying they will refund me.

7/10/19 - Refund now received.

We order supplies for the office and have always received quick, next day service. The coffee beans, biscuits and Flavia fresh packs are great value - I would definitely recommend Garraways

I just started to give them business. A wrong item was sent. They said I chose wrong item. Instead of taking it back and giving me the correct product they said I have to pay 15 courier fee to collect it. Very dissapointed as I gave them a big order. They just lost out on repeating big customer.

Bought a Blendtec blender from Garraways several years back because that’s the only UK supplier I could find. Returned to them to buy milkshake supplies and order was part delivered today with no explanation of missing items. Called the helpline and was thinking throughout that the person on the other end really couldn’t give a monkeys. This is a company that is to be avoided unless you thrive on stress and uncertainty. Good luck!

I have used Garraways for about 10 years for bulk coffee but lately they are dropping the ball. I came onto Trustpilot to check other's experiences and see most have had poor results since Eden Springs bought the company inn 2016.
It pains me to change suppliers but I am considering it as their response to a delayed order was to blame their courier, then they re ordered and billed me twice, a 24 hour product delivery promise is now up to it's 11th day and still no delivery just two invoices for the same item.
I agree customer service attitude is we are right you are wrong, we will take our own time to address this niggling little problem if we have to..
I agree with others, find an alternate supplier if these guys stuff you around.
So sad as Garraways used to be a superb supplier of quality product.

Rotten company ordered syrups and the pumps, instead of getting the 6 pumps I ordered I got 1 called to tell them to be told no problem we will send the other ones out. Still didn't arrive 3 calls later and 6 months passed still no pumps. Also ordered plastic cups with dome lids got the cups but no lids. Lids were out of stock and advisor had no idea when they will be back in absolutely imcompetent company will never use again!!

We placed out first order with this company and the wrong size cup was delivered. This was a combination of the website not ordering when the filters were used and the order not being checked.

When the order arrived, I realised form the packaging that it was the incorrect cup size. I immediately rang them and said I would like to replace this and pay the extra for the correct order and that that they could collect this order when delivering the new one.

They refused to do this saying we had to pay an additional charge of £15. The person on the 'phone had to keep asking someone else as the person who could make this decision would not take the call.

We exercised our Consumer Rights and were told that they did not apply to them as their Terms and Conditions overrode this! Didn't realise they could bypass the Law? We were then told that the person in charge, who appears to be above the law, would ring us back.Guess what?

We are still waiting for that person to call back!!!

So now we need to go to Trading Standards and, at the same time, Consumer Rights to let them know that Garraways operate independently of Consumer Rights!!!

You’ve just got to see that they took over 2 months to bother replying to one review and have ignored the rest to see how they clearly have no interest in their customers!