Very bad, buy anything else. The guy working there was very angry to me, cancelled my orders. He banned me, doesn’t answer my mails, ignores.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have tank tops, jacket and short from early 2000s and a they are still in perfect condition to this day. Bought a T shirt, fits well and is comfortable although they could consider making a XXL f... See more
Company replied
Not sure why this brand gets such bad reviews on trust pilot. I have ordered a handful of times and my orders have always come quick and never had any problems. I did have to return 2 pieces, in the s... See more
Company replied
If you are going to buy a gasp product go straight to Gasp, I bought a vest from Muscle & Strength what a rip off, the size was wrong XXL 52” they sent XXL 42” when I sent it back they deducted $10 fo... See more
Company replied
2.4
Poor
31 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very bad, buy anything else
Very bad, buy anything else.
The guy working there was very angry to me, cancelled my orders.
He banned me, doesn’t answer my mails, ignores.
March 10, 2026
Unprompted review
Reply from gaspofficial.com
Hi Leo,
Our team identified multiple orders placed using the same promotional code across several different accounts. The code was intended to allow one free tee per attendee so more people at the event could participate.
Initially, we attempted to work with you and were willing to honor two of the six orders as a goodwill gesture. However, after receiving threats of legal action and false allegations, we decided it was best to cancel the remaining orders and issue full refunds for all six.
The promotion is meant to give everyone at our events a fair opportunity to participate, and we have to enforce those limits when they are clearly abused.
Advertisement
I had a very disappointing experience…
I had a very disappointing experience with GASP.
My order was processed incorrectly from the start: I received two black hoodies, but one of them was a completely different model than what I had ordered. I returned both items as instructed.
However, despite returning everything, Klarna still shows an outstanding balance for one of the hoodies. This amount has clearly been processed incorrectly. I strongly believe the issue started because the wrong item was sent to me in the first place.
What makes this even more frustrating is that GASP has not responded to my messages about this problem. I am now left with an incorrect Klarna charge for items that were never mine and were already returned.
Poor order handling, incorrect billing, and no customer support.
Edit:
Johanna from customer service claims that the package was only 1 kg and that this wouldn’t be possible for just one hoodie. The funny thing is, this is stated on the label that was already in the package for the return. I assume GASP cannot know in advance that you are only returning one hoodie? Strange. Really a terrible customer service.
January 9, 2026
Unprompted review
Reply from gaspofficial.com
Thank you for taking the time to share your experience. We regret that your order and follow-up did not meet expectations at the time, and we understand how frustrating that situation must have been.
This review reflects an earlier period in our operations, and since then GASP has made significant improvements across multiple areas of the business. We have substantially reduced warehouse processing and shipping times, strengthened order accuracy controls, and invested heavily in improving our customer support response time and service quality.
We appreciate all feedback, as experiences like yours have helped drive meaningful changes. Our focus today is on delivering a far more reliable, responsive, and consistent experience for our customers moving forward.
Worse than awful...
So this ia the second time I have ordered, and the second time that my order has dissapeared. Takes ages to ship and when it does UPS seems to dissapear it pretty quickly.
I don't mind that things go wrong with delivery, but it is what comes next. On both occasions the GASP customer service is worse than imaginable. You would think Id have contacted them to say I'd given their dog a kicking. Because honestly, everything is way too much hassle "it was delivered on the 3rd!". Oh, was it GASP? Well that is news to me. Because it aint here and it aint where you said you left it. So they say they are going to look for it. More days pass and I just don't think I will my items for Christmas now. The previous time, it had taken weeks to arrive and I had ordered for a holiday. Their customer services directed me to collect the item at the UPS depot headquarters, arriving the afternoon before my holiday, I drove across the city, to find, in fact the depot was closed on that day, thanks again GASP Customer service. They do not care at all about their customers.
December 8, 2025
Unprompted review
Reply from gaspofficial.com
Thank you for taking the time to share your experience. We’re sorry to read about the repeated frustration you encountered with delivery and customer service during those orders.
Since this review was posted, GASP has made substantial improvements to our warehouse processing and shipping timelines, as well as to the responsiveness and overall quality of our customer support, to ensure clearer communication and a smoother experience when issues arise. While we understand this doesn’t change what happened at the time, feedback like yours has been important in helping us identify where we needed to improve.
We appreciate you sharing your perspective and the opportunity to continue moving forward as a brand.
The site does not disclose that the huge extra cost of shipping and duties.
The site does not disclose that the merchandise is coming from Sweden. Everything is priced in USD implying it is US-based. The price of the shoes I bought was USD109. But on top of that at checkout they charged USD22 for shipping. And then the shipper charged another CAD72 (about USD50) for duties for a total of USD72 in “extras” or a total cost 66% higher than advertised. You can equally good weight training shoes from other vendors for about USD100. Caveat emptor!
December 8, 2025
Unprompted review
Reply from gaspofficial.com
Thank you for sharing your feedback. We understand your frustration regarding unexpected costs and the overall purchasing experience at the time.
Since this review was posted, GASP has worked to improve transparency across the customer journey, as well as to strengthen our shipping processes and customer support response times, ensuring customers receive clearer information and faster assistance when questions arise. Feedback like yours has been valuable in helping us identify areas where we needed to improve.
We appreciate you taking the time to share your experience.
Gasp clothing does not disappoint
Gasp clothing does not disappoint, quality is great and delivery faultless. Their styles are great and perform well while in the gym. Highly recommend.
December 4, 2025
Unprompted review
Reply from gaspofficial.com
Thank you for the great feedback. We’re happy to hear that you’re satisfied with the quality, performance, and delivery of your GASP clothing, and that the styles are working well for you in the gym.
We appreciate the recommendation and your support of GASP.
Advertisement
⭐ 1/5 stars – Extremely unprofessional and misleading company
I ordered 5 items from GASP. Three out of five (75%) arrived defective — ripped seams and poor quality that looked nothing like the pictures on their own website. I reported this immediately (within 40 minutes after pickup, with photo evidence), but instead of handling it as a legal complaint (reklamation/claim for defective goods), customer service (a person calling himself “Joshua”) kept insisting I should use the return policy. That is completely wrong: return ≠ complaint. Under EU and Swedish consumer law, defective products must be handled as a complaint and replaced/refunded free of charge.
Even worse:
• They falsely claimed the damaged clothes were “normal” when photos clearly prove otherwise.
• They stopped replying to my emails after I sent proof.
• Their “customer service” hides behind anonymous names and gives contradictory answers, very similar to scam behavior.
• Underwear was part of the order, which by their own rules cannot be returned — meaning I was left with no valid option at all.
This is extremely unprofessional and misleading business practice.
I have filed a complaint with my bank and will escalate to the Swedish National Board for Consumer Disputes (ARN) and the Financial Supervisory Authority (Finansinspektionen) for how this has been handled.
⚠️ Warning to other customers: Do not trust GASP’s “support.” If you receive defective products, you risk being denied your consumer rights.
August 18, 2025
Unprompted review
Reply from gaspofficial.com
Thank you for taking the time to share such detailed feedback. We’re sorry to read about your experience and the frustration you encountered regarding product quality and communication with customer support at that time.
Since this review was posted, GASP has made significant improvements to both our quality control processes and our customer support structure, including clearer internal handling of claims and substantially improved response times and consistency in communication. While we understand this does not change what you experienced, feedback like yours has been important in helping us identify areas where we needed to improve.
We appreciate you sharing your perspective and the opportunity to continue strengthening our standards moving forward.
Not sure why these brand gets such bad…
Not sure why this brand gets such bad reviews on trust pilot. I have ordered a handful of times and my orders have always come quick and never had any problems. I did have to return 2 pieces, in the sale, as I ordered a size too small. Their customer service was perfect and they even helped sort a discount so I could reorder them again at the same price I payed originally.
July 30, 2025
Unprompted review
Reply from gaspofficial.com
Thank you for your kind feedback and for being a repeat GASP customer. We’re glad to hear that your orders arrived quickly and that our customer service was able to help with your returns and reorders.
We truly appreciate your support and are happy to hear that your experience with GASP has been a positive one.
Amazing costumer service experience.
Amazing costumer service experience.
I had accidentally placed an order containing the wrong sizes, costumer service was quick to action. They refunded my order, guided me through the return process and overall a pleasent experience.
May 28, 2025
Unprompted review
Reply from gaspofficial.com
Thank you for your feedback. We’re glad to hear that our customer service was able to assist quickly and guide you through the return process, ensuring a smooth experience.
We appreciate your support and are happy that your experience with GASP was a positive one.
Slow customer service that doesnt seem…
Slow customer service that doesnt seem to eager to help. Had a reclamation that was so slow I ended up not bothering anymore, ill buy other brands from here on in.
July 7, 2025
Unprompted review
Reply from gaspofficial.com
Thank you for sharing your feedback. We’re sorry to hear about the slow response you experienced with customer service at that time.
Since this review was posted, GASP has made significant improvements to customer support response times and service quality, ensuring issues are handled more quickly and efficiently. Feedback like yours has been important in helping us identify where we needed to improve.
We appreciate you taking the time to share your perspective.
Advertisement
Just don’t buy from them
Just don’t buy from them
By the time ur order arrives you don’t even care about it anymore it’s been 3 weeks still yet to receive mine and they literally don’t care. Take better care of your customers if you want to keep a good community
April 24, 2025
Unprompted review
Reply from gaspofficial.com
Thank you for sharing your feedback. We’re sorry to hear about the delays you experienced with your order and the frustration it caused.
Since this review was posted, GASP has made significant improvements to our warehouse processing and shipping times, as well as our customer support response times, to ensure orders are delivered more efficiently and that customers receive timely updates. Feedback like yours has been important in helping us identify areas for improvement.
We appreciate you taking the time to share your perspective.
Nice shirt at a great price
I had a good experience with this company I ordered a shirt on 01/25 got an immediate confirmation a few days later I got an email with tracking and it was delivered on 01/31 the shirt is exactly what I was looking for a soft cotton polyester blend with an athletic fit it was 19.99 and 2.99 shipping great price, I will order from them again
January 25, 2025
Unprompted review
Reply from gaspofficial.com
Thank you for sharing your feedback. We’re glad to hear that your order arrived quickly and that the shirt met your expectations in quality, fit, and value.
We appreciate your support and look forward to serving you again at GASP.
Don’t expect a Package
Packages are said to be shipped same day but it’s been over 3 weeks with no conformation or anything. Disappointing because I spent over $100 on my order.
January 8, 2025
Unprompted review
Reply from gaspofficial.com
Thank you for sharing your feedback. We’re sorry to hear about the delays you experienced with your order and the frustration it caused.
Since this review was posted, GASP has made significant improvements to warehouse processing and shipping times, as well as customer support response times, to ensure orders are shipped promptly and customers receive timely updates. Feedback like yours has been important in helping us identify areas for improvement.
We appreciate you taking the time to share your perspective.
Order Number 943566
Order Number 943566. They said that if we ordered before 12PM that they would ship out the same day. It's been 3 weeks and no response through email lol. DO NOT BUY FROM THEM. Canceling the order now and literally never doing business with them again. I'll be sure to tell everyone in my bodybuilding community to steer clear from the deceptive advertising done by GASP.
December 18, 2024
Unprompted review
Reply from gaspofficial.com
Thank you for sharing your feedback. We’re sorry to hear about the delay with your order and the frustration this caused.
Since this review was posted, GASP has made significant improvements to warehouse processing and shipping times, as well as customer support response times, to ensure orders are shipped promptly and that customers receive timely updates. Feedback like yours has been important in helping us identify areas for improvement.
We appreciate you taking the time to share your perspective.
Advertisement
Ref order 920205-1 NO CUSTOMER SERVICE
Ref order 920205-1
Bought my teenage sons Christmas presents (clothing) recently but mostly ‘too small’ so need to return but nobody gets back to you. I’ve been trying for days - customer service is non-existent and my son has no presents now, I want to return for a refund. Absolute disgrace , I would give zero stars if I could 😡
December 16, 2024
Unprompted review
Reply from gaspofficial.com
Thank you for sharing your feedback. We’re very sorry to hear about the difficulties you experienced with returns and customer support at that time.
Since this review was posted, GASP has made significant improvements to customer support response times and service quality, as well as our returns processes, to ensure that issues are handled more efficiently and customers are kept informed. Feedback like yours has been important in helping us identify areas for improvement.
We appreciate you taking the time to share your perspective.
Shocking customer service…they have all…
Shocking customer service…they have all of the regular ways to contact them but there is no one on the other end. I ordered items from the main site that are fulfilled by Swedish fitness but I’m wishing I hadn’t bothered now. My items didn’t turn up as promised but UPS and Gasp couldn’t care less. I have still no idea where my stuff is. I was a new customer to gasp but I will never buy another thing now.
August 26, 2024
Unprompted review
Reply from gaspofficial.com
Thank you for sharing your feedback. We’re very sorry to hear about the delays with your order and the frustration you experienced with customer support at that time.
Since this review was posted, GASP has made significant improvements to warehouse processing and shipping times, as well as customer support response times and service quality, to ensure orders are delivered more reliably and customers receive timely updates. Feedback like yours has been important in helping us identify areas for improvement.
We appreciate you taking the time to share your perspective.
awful customer service
awful customer service, no response, returns you have to pay £11 for which is insane. Still haven't heard back on an order which i simply want to size up on.
whoever is running operations and CS needs a reality check
May 7, 2024
Unprompted review
Reply from gaspofficial.com
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you experienced with returns and customer support at that time.
Since this review was posted, GASP has made significant improvements to customer support response times and service quality, as well as our returns processes, to ensure that issues are handled more efficiently and customers receive timely updates. Feedback like yours has been important in helping us identify areas for improvement.
We appreciate you taking the time to share your perspective.
Horrible return/exchange policy
Clothes run very big. Took three business to start shipping. Your orders do not show on your online account. One of the worst return policies. Exchanges are not offered. You pay for shipping the item back on returns. I just want to exchange it. Honestly, a weird company in that regard. An online retailer should offer exchanges. We’ll see how long it takes to get my money back. Customer service took 3 days to set up return.
April 6, 2024
Unprompted review
Reply from gaspofficial.com
Thank you for sharing your feedback. We’re sorry to hear about the challenges you experienced with shipping, returns, and customer service at that time.
Since this review was posted, GASP has made significant improvements to warehouse processing and shipping times, as well as customer support response times and service quality, to ensure returns and exchanges are handled more efficiently and transparently. Feedback like yours has been important in helping us identify areas for improvement.
We appreciate you taking the time to share your perspective.
Advertisement
Please can’t get a reply only label created no shipping as yet can you contact me about my…
Please can you contact me about my order 812805
No delivery and it says shipped but ups say only label has been created this was a birthday gift
April 9, 2024
Unprompted review
If you are going to buy a gasp product…
If you are going to buy a gasp product go straight to Gasp, I bought a vest from Muscle & Strength what a rip off, the size was wrong XXL 52” they sent XXL 42” when I sent it back they deducted $10 for shipping & Tax ? All they are is middle men for big companies taking a cut, so any sports goods and supplements go direct, don’t get ripped off . Trevor
April 8, 2024
Unprompted review
Reply from gaspofficial.com
Thank you for your support and for recommending buying directly from GASP! We’re glad to hear you value shopping with us and appreciate you taking the time to share your experience.
We’re committed to providing accurate sizing, smooth shipping, and excellent service, and it’s great to hear customers like you recognize the difference.
Good quality should consider making XXXL for shorter people
I have tank tops, jacket and short from early 2000s and a they are still in perfect condition to this day.
Bought a T shirt, fits well and is comfortable although they could consider making a XXL for people that are 182cm since mine hangs down like a dress I only want the width of the T-shirt not the length
March 5, 2024
Unprompted review
Reply from gaspofficial.com
Thank you for sharing your feedback and for being a long-time GASP supporter! We’re thrilled to hear that your items from the early 2000s are still in great condition and that your recent T-shirt fits well and is comfortable.
We also appreciate your suggestion regarding sizing — feedback like yours helps us continue refining our products to better meet our customers’ needs.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.