Gateway - Everything Property Reviews 1,454

Omar is doing a great job as our caretaker! He’s super helpful kind and respectful. He keeps the building to high standards and well-maintained, and is always friendly and helpful with wathever we nee... See more

Just want to thank David Gardener for all of his help and support. Helped me with restrictions that were put in place by the police. Also for the support David has given my son. Great communication no... See more

What a relief that you can speak to a human being and not to an automated system ! Thank you Jaya ! Cherry on the cake when I sent an e-mail, Phoebe replied straight away ! Polite, courteous and effic... See more

I had a problem with my hot water. I contacted Gateway & straightaway I received an email from Molly (one of the management agents for my housing block). She contacted the relevant engineers who f... See more

I had to call Gateway today for an issue with a missed invoice which I was being chased for despite never receiving it. I spoke to Paige Heiser, she was ever so helpful and understanding of the situat... See more

Beth was extremely helpful during the call and explained everything clearly. She was professional and friendly in equal measure. As promised, she followed up with an email detailing the conversation s... See more

Omar is a really kind, respectful and thoughtful person, not to mention how much of a professional and excellent cleaner he is and has good manners.Without him the whole block would be in shambles and... See more

MR Tyler answered the phone very patiently, explaining what I needed to do. I also quickly received an email form him instructing me on the next steps. His dedicated and responsible attitude was t... See more

Gateway is very responsive to queries and they always do their best to come back with practical solutions and options quickly. Good explanations of the problem and way forward. Having one main contac... See more

Shocking company. Our building runs on 2 lifts for over 200 flats. One lift has been OOS now for over 3 weeks with still no date for a repair advised. What’s more is our last operational lift also w... See more

Mark Kleister and Kay Stow have been absolute stars and have really faced up to the challenge of everyone moving house with best results. It’s been a pleasure to deal with you both and your help has... See more

The only reason for giving 5 stars comes down to one person - Alex Renell (Estates Manager). My interactions with him have been nothing but outstanding. This is the level of customer experience c... See more

I had a question about paying my service charge and spoke with Lottee. She was super helpful, quick to respond, and resolved my query right away. Made the whole thing stress‑free. Really friendly and... See more

Neve Carr in Customer Services provided once again a first-class service. Always prompt, precise and 'goes the extra mile'. Highly recommended. Many thanks. Andrew

I spoke too David W in the SED department this morning and he was so helpful and reassuring He patiently explained the process and answered all my questions He's professional, knowledgeable... See more

Jackie was extremely helpful in arranging my instalment plan for 2026 service charges. Responses came back quickly with a positive outcome. She made it easy to sort.

Very supportive team from Gateway with a special mention for Omar who tirelessly does a fantabulous job in maintaing our housing complex. Thanks to him and the Gateway team.

Charged me late fees for an error on their part have been writing since 27th January - No response other than to say it is justified and then when proof was sent over, that it is under investigation.... See more

High charges and non completion of work. Do not work to their contract at all. Not easily contactable. Do not resolve issues promptly. Are continuing to charge extortionate fees for essentially doin... See more

After paying a management fee for 2025 Gateway failed to provide any of the contractual agreed work. After months of complaints they decided to withdraw from the development without any offer of reimb... See more

Grace was incredibly helpful and friendly over the phone. She answered all of my questions quickly and followed up efficiently by email. Great customer service!

Estates Manager Alex was very helpful and was able to provide me information above and beyond what I expected based on my request. Very, very helpful and readily available. Much appreciated!

Very helpful and prompt responses from Natasha at Gateway, who dealt with my query quickly. Very nice to be able to talk to someone in person who could help and who provided an excellent service. Th... See more

Over the last year, I’ve had the opportunity to work closely with Grover at Gateway, and the level of support he provides has been outstanding. He approaches his work with professionalism and a pers... See more

Thank you to Gateway, especially to Beth who helped me set up a payment plan when I was struggling. She was very informative and helpful. Thanks again!!

Big shout out to Sean (maintenance team in Ackworth) for helping with some extra jobs today. It was much appreciated!

I spoke to Lottee earlier today and she was very helpful in resolving my query. It was much quicker than sending an email which is what I normally tend to do. Thanks for your help Lottee!

I had a very nice chat with Lottee this morning. She was very helpful and polite and quickly sorted out my reason for contacting the company. Thanks Lottee.

Very poor management company. We have Been left without a lift for months and a broken car park shutter for around 4 months causing constant theft and vandalism. Residents have pushed for a resolution... See more

Gateway manage our development, both the wider estate and the smaller parcels, so we get two invoices a year for over £400, and get very little for the money. Most of it goes on ‘management’ fe... See more

I had a great experience with Beth Mitchell who helped set up a payment plan for me. Beth was very quick at responding to any questions I had and made the process seamless. Thank you for your help B... See more

We had an excellent experience with Gateway Estate Agency during the sale of our property. From start to finish, the process was handled with professionalism, efficiency, and clear communication. A sp... See more

Gateway have, unfortunately, managed our estate for the last 10 years. Over that time they have consistently raised their fees each year. The breakdown is absolutely ludicrous (even charging £864 fo... See more

Only for LOTTIE. Not the company themselves as they are awful, just the individual I spoke with who was kind, treated me like a human and cared for me

Naomi was very helpful and responded immediately to my question. Also provided next step help that will avoid future issues. Much appreciated.

Grace Francis has been brilliant Extremely efficient and professional Very good to deal with and more than happy with the service

Absolutey horrible company to work with. Always asking for more money even when they are not doing any work. Meant to maintain the estate I live on but are never there. Meant to supply the estate w... See more

Just had interaction with Purdey from Gateway via email.Very satisfied with the outcome.Keep up the good work

My experience with Gateway has been extremely disappointing. The maintenance charges are far too high considering how little work actually gets done. It’s hard to understand what we’re paying for w... See more

I always deal with Paige at Gateway, she is always so helpful and responsive. Great customer service. Thank you 😊

Paige was very helpful with regards to getting in touch with us in advance and sending us our service charges invoice via email so we didn’t need to worry..

What a wonderful job Shaun Brookes and Martin O’Brien do looking after the communal areas on our housing development. Both of them are lovely, friendly and professional - a real asset to your team.

Called Gateway and spoke with Lottee this morning and within 2 minutes the email of an invoice I had asked for had been sent! So speedy and efficient I really appreciate it!! Keep up the good work!

I contacted Gateway with an general enquiry and received a response from Natasha within 24 hrs. Excellent service with my query dealt with very quickly.

Dealing with Grace at Gateway was excellent. She was very helpful and quick to resolve queries.

Saffron has been very helpful with sorting out any issues that have been arising on the estate I live on, very quick responses and issues progressed. Saffron is always quick to chase things up and up... See more

Phoebe sorted my issue really efficiently with no stress caused. Really polite & a credit to Gateway.

I had a very complicated problem that needed help from Gateway. I dealt with Grace, who was knowledgeable, friendly and very helpful. With her input I managed to sort the matter out. I cannot... See more

Beth’s customer service and personalised support were excellent. She replied quickly and called when needed. Very impressive!