Ordering was easy as was payment with lots of options available. Delivery of all items purchased was timely and all were packaged well. Evans EMAD Bass Drum Head 22" I would highly rate, and the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely made up with my daughters piano. She cried on her birthday she was so happy 😊 And now everyone is enjoying her new songs that she is learning. Amazing product & great service throughout t... See more
Love bass guitar. A quick tune up and ready to play. No adjustments to set up required. Delivery was quick. Only downside was delivery company said delivering Sunday afternoon so i waited in. They di... See more
Excellent delivery service as always. The Vox is a great little device for when I'm feeling lazy and dont fancy getting all my kit out. Yes it isn't going to sound exactly like your expensive setup bu... See more
Company details
Written by the company
Launched in 2003 and now with over 1,500,000 customers, Gear4music is a leading retailer of musical instruments and music equipment. You can buy music gear from orchestral instruments to rock 'n' roll, including guitars, drum kits, digital pianos, saxophones and cellos, plus leading recording and studio equipment. From starter guitars to pro microphones and amps, the Gear4music online music shop has a huge range of music equipment available. Whether you're looking for a violin, keyboard, electronic drum kit or PA system, we can help. We've got some of the biggest brands in stock, including Yamaha, Roland, Casio, Fender, Ibanez, Alesis, Behringer & Gibson, as well as our own great value Gear4music music product range. We continue to develop and improve our customer proposition in each of the territories we operate by opening distribution centres to improve delivery options and cut delivery times.
Gear4music.com Details
Written by the company
- Is Gear4music a good company?
- Gear4music has a consumer rating of 4.6 stars from over 100,000 reviews indicating that most customers are generally satisfied with their purchases. Consumers talking about Gear4music most frequently mention customer service as excellent.
- Choose Your Own Delivery Date
- You can select your own delivery date using the calendar in your shopping basket. Have your order delivered on a day that suits you - we offer a wide range of delivery options to suit every budget.
- Great Prices and Excellent Service
- We want to make purchasing and owning musical instruments and equipment easy for everyone, by providing great prices and excellent service, regardless of where you live, or how you buy from us. We supply musical instruments and equipment manufactured by many of the industry's best known brands, at very competitive prices. We also produce a range of fantastic value, high quality own-brand music products.
- Over 1,500,000 Registered Customers
- Gear4music has become one of the largest retailers of musical instruments and equipment in the UK, now having over 1,500,000 registered customers. In 2012 we also launched Gear4music in 19 different languages, and we are now one of the fastest growing music companies in Europe.
- No Fuss Returns
- You can purchase from Gear4music with complete confidence and peace of mind. As standard we provide a 30 day money back guarantee which can be extended up to 180 days for a small charge. This is in addition to our product warranties, which provide protection against product fault or defect for between one and six years. Our 'money back' guarantee is in addition to your statutory rights and deviates from many other sellers' offerings as our refund period is 30 days instead of the European standard of 14 days. It is also easy to return something via our online returns centre on our website.
Contact info
Kettlestring Lane, Clifton Moor, York, YO30 4XF, York, United Kingdom
- 0330 365 4444
- info@gear4music.com
- www.gear4music.com
4.6
Excellent
143K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great short bass guitar
Love bass guitar. A quick tune up and ready to play. No adjustments to set up required.
Delivery was quick. Only downside was delivery company said delivering Sunday afternoon so i waited in. They did not deliver till Monday.
August 29, 2026
They give a prompt courteous service…
They give a prompt courteous service which as a customer i find reassuring when placing an order
August 30, 2026
Fantastic piece of kit would highly…
Fantastic piece of kit would highly recommend and a Great prompt service from gear4Music
August 30, 2026
Easy to do
Easy, go online, find the product you desire, pay for it and get it delivered. I received my purchase within 36 hours and was surprised as it arrived quicker than said it would be.
August 30, 2026
Service and speed of delivery was…
Service and speed of delivery was excellent..but delivery driver dumped the keyboard over our garden gate into our back garden...keyboard wasn't damaged thankfully
August 30, 2026
The Moog was exactly as described
The Moog was exactly as described, used but perfect condition, so a great saving. Plus delivery was fast and professional.
August 30, 2026
My live rig uses a Bose PA, but...
My live rig uses a Bose PA, but after lugging it up and down our steep stairs for years, I finally decided to get a second PA for practice. This thing is great! Took a while to understand the interaction between the Sub and the Top speaker, and some new cables, but it sounds really good with my small Xenyx mixer. Great service and comms too.
August 30, 2026
Quick turnaround, good price
Quick turnaround, delivery when stated. Good price for Shure SM57, stand and XLR cable package. Recommended!
August 30, 2026
Absolutely made up with my daughters…
Absolutely made up with my daughters piano. She cried on her birthday she was so happy 😊 And now everyone is enjoying her new songs that she is learning. Amazing product & great service throughout thanks
August 26, 2026
Unprompted review
A wide selection of great products
A wide selection of great products. Well-priced and well-packaged on delivery. Will definitely use again.
August 28, 2026
Excellent experience every time thanks G4m.
Very fast delivery time. Fantastic like the guitar i brought set up also Fantastic sound and weight is perfect for me.
3rd guitar I've brought off of Gear4music. And all been great. Excellent shop.
August 27, 2026
Was happy with my item came next days I…
Was happy with my item came next days I have got a few guitars and other equipment from gear4music a few time really great service
August 28, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
No UK kettle leads - updated
Update 2/9/26. I received a reply from Gear4Music (directly and in their response below) saying they have now sent me a UK kettle lead. Bravo for such a quick response. However, they only sent one! I bought a pair of Kali IN-5 monitors (costing well over £500). It's almost as though the customer support rep didn't bother to look at my concern properly (duh). I imagine that means they have not addressed the legality of sending them out with European plugs in the first place. Why would I be comfortable trusting a distributor who doesn't adhere to the law (or properly handle complaints)?
No change in my rating, only in my decision to buy elsewhere in future.
Purchase was easy. Price was OK (if not cheap compared with other suppliers who did not offer Klarna). Delivery was very fast (although I begrudge paying £6.95 even for Saturday delivery on over £500 of items purchased).
The reason for the rating was the failure to include UK kettle leads, which I am pretty sure is a criminal offence, let alone frustrating. Plugs and Sockets etc. (Safety) Regulations 1994.
August 29, 2026
Unprompted review
Reply from Gear4music.com
Good morning,
Thanks for your review.
We're sorry to hear that the order arrived with the wrong power supply. This is a rarity, but every so often mistakes can be made.
Please note, we have already sent you a new UK kettle lead which is set to be delivered today (01/09/2026).
Kind regards,
Gear4music
Excellent delivery service as always
Excellent delivery service as always. The Vox is a great little device for when I'm feeling lazy and dont fancy getting all my kit out. Yes it isn't going to sound exactly like your expensive setup but impressed me .
August 29, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.