Gecko Mobile Reviews 

3,560
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

They won’t refund money because Amazon told me that very sorry someone forget removing account iPad then blocked my account how get can’t log in won’t they shut down already no none told say email to... See more

Rated 5 out of 5 stars

Wanted a SIM free phone for my son.He of course wanted a Apple product, buying refurbished model made it a affordable option. Ordered through Backmarket, phone supplied by Gecko. Easy order process... See more

Rated 5 out of 5 stars

Wow - this refurbished phone bought through Gecko mobile is in brilliant condition and has surpassed my expectations. It works perfectly, has 100%battery health and arrived on the day as promised. Ext... See more

Rated 5 out of 5 stars

I had my reservations after reading some of the reviews on here.. but decided to sell my iPhone. I posted in the prepaid packaging - checked the tracker a week later and there had been an internal iss... See more

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.6

All reviews

(3,560)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good selection of phones at great…

Good selection of phones at great prices, easy to order and pay online. Communication about delivery was really good and the phone came very quickly. It was described as ‘good’ condition but looks like brand new to me! It’s all set up and working perfectly - I’m so pleased.

May 5, 2023
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Rated 5 out of 5 stars

Affordable option.

Wanted a SIM free phone for my son.He of course wanted a Apple product, buying refurbished model made it a affordable option.
Ordered through Backmarket, phone supplied by Gecko.
Easy order process, delivery timely and well packed.
Phone received in excellent condition, appears to be working well.

May 10, 2023
Unprompted review
Rated 1 out of 5 stars

DAMAGED MY PHONE BADLY

I sent a barely used S22 ultra. Was initially offered £450, on the proviso that it's in good condition. It WAS in EXCELLENT condition, NOT A SCRATCH in sight, I sent it with the case and a sturdy box, with bubble wrap for extra protection.

They acknowledged receipt of my phone within 2 days, then took a further 6 days to evaluate my phone.
I sent a follow-up email and was on day 6 to query the outcome/payment.

I was then advised that my phone is in 'poor' condition, with many visible scratches and evident wear and tear, so it now worth £315. If I could upload pictures I would, as I took multiple pictures before posting my phone, it looked brand new.

I requested the phone back, then reflected and thought best to accept the offer since they're so deceitful I was concerned I wouldn't receive the phone back, so from £450 to nothing.
I sent along my photo's and asked for a second opinion. They refused and said they had shipped my phone that day. Presumably because they'd already damaged my phone after me initially refusing the offer.

I received my phone 2 days later looking dishevelled, with multiple visible scratches, DEEP EMBEDDED, PURPOSEFUL SCRATCHES!!! They kept the box and the case.

I'm furious and saddened that some people are this vindictive, I sent my phone in good faith and would STRONGLY advise AGAINST sending anything to these MALICIOUS COWBOYS.

April 18, 2023
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Rated 5 out of 5 stars

Fantastic.

Fantastic.
Items was as described. No blemishes.
Spec as stated.
Delivery was super fast.
Great service.

May 6, 2023
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Rated 5 out of 5 stars

Refurbished iPhone 12

Probably the best phone I’ve ever purchased. Battery life, of course, could be a bit increased, but I’m really pleased with my purchase. Also comes with warranty what gives a bit more security.

May 4, 2023
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Rated 1 out of 5 stars

Avoid

Avoid! Sent a good condition samsumg S20+ with this company they sent out all the packaging. Took pics to proove condition before it left. Now arrived with them damaged! A wrecked back case! And not interested in seeing pics. Do not use.

May 6, 2023
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Rated 1 out of 5 stars

Avoid if selling your phone

Avoid if selling your phone. I had selected this company based on their review score but looking more carefully that seems that is from those buying not selling. My online valuation was £99. However, upon receipt they advised the phone was marked and offered £59.05. It was pristine. Another site has just checked the phone and are paying their offered figure of £90.

April 27, 2023
Unprompted review
Rated 5 out of 5 stars

Arrived quick & Phone is in great condition

I ordered a iPhone XR on back market in “good condition” and it arrived in under 2 days and the condition is flawless ( only a small scratch under the camera that doesn’t affect use ) the screen has not a single scratch. Came with a charger and SIM ejector. Very happy

May 5, 2023
Unprompted review

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