GemIQ - Headquarters Reviews 

Super great customer service by Kristine .. was so patient and guided me through the entire process of using the Gem Hub and Gem Cam…

I love how responsive Picup Media is and how quickly they respond to my questions. I see how they have made the Gemlightbox so easy to use and I am just "in training" here and making mistakes that are so easy to overcome with their guidance. They put everything in writing after the call so that I can quickly and easily refer back to their instructions. So impressive.

I have used the GemLight Box for a couple of years now and whenever I have had questions I receive personalized and engaged service. Even when it is a difficult question and they need to do research to get an answer.

Charles was so helpful!! He really went above and beyond to meet my expectations and make sure my problem was solved!

The team at PickUp really goes out of their way to fix customer issues. The team is kind and patient and eager to solve problems.

Kristine was amazing. she found out exactly what i needed and got back to me to let me know. i love the customer service.

Jocelyn was great. She answered all my immediate concerns and helped me integrate Gem box with Shopify. I was under the impression this was going to be a massive ordeal and a complicated undertaking. However, she walked me through the steps and effectively made my experience easy to understand. She helped me understand how I can optimize Gembox to work in my favor and according to our business needs. She provided amazing tips to help improve the quality of our pictures And ultimately help increase our sales overall. She was extremely helpful, patient and I greatly appreciated her ongoing assistance on the matter. And I look forward to contacting her if any questions/ concerns or issues arise.

Of course their Gem Light Box and Gemhub software are industry leading in jewelry photography. And when you need support, there is no one better. I reached out to support, got an email within a day, and was on a video call with them a day later. 100% customer centered company.

Sales and support staff have been wonderful! There is always a very quick reply to support questions. We just had a great call with Kristine and her colleague. They were able to answer all of our questions.

Marius from Picup Media was excellent to work with. Answered all of our questions and ensured we received the right product for what we needed. The ease of use with their integrated system has really enhanced our in-store photography. Highly recommend

Very helpful and friendly. Made me feel at ease and were most understanding

Very helpful staff, especially Jocelyn.
She had helped me many times with her excellent professionalism.
I am very satisfied with all the team , although Jocelyn remains my favourite and always my first choice.
Thank you for all your help!

Kristine answered my email quickly. When I couldn't connect at that moment, she was flexible and sent me a Google Meet link. She again answered right away. She solve my issue in a friendly helpful way with patience. Thank you!

Charles was an extremely patient, extremely knowledgeable guide through some extremely (for me) confusing issues dealing with learning how to set up and use our new GemCam.
Some of my questions were easy to answer. Some called for navigating a series of screens and pages and were not at all obvious.
Whatever the issue, Charles was a superb guide and was a credit to your organization.

Very fast, professional advice. Kind, helpful and patient.

Very pleasant and very clear and knowledgeable.

The new camera and software for the GemLightbox is awesome. We upgraded to allow us to take 360 video of our jewelry. Customer support is amazing too. Highly recommend.

I had problems with some settings of my pnone. Contacted the support and they assisted me quickly and professionally.

Mia was wonderful, very informative, and helpful. I loved everything about my experience with her.

I had a personal online meeting with Jocelyn to assist me with my Gemlight Box issue. She was very knowledgableable, was able to answer all of my queries, and was very patient. Great customer service.
Thank you Jocelyn