Gemondo Jewellery Reviews 

It was a Christmas present to my wife and she loved it

Great customer service and beautiful ring!

Paid nearly £40 for a silver mystery box: only to be sent an old, badly tarnished charm! Disappointing, to say the least!

Update on 20th March 2026:

Received a reply and resolution within 24 hours, and have received the most gorgeous silver ring. Would give them another chance!

Gemondo were easy to transact with. Their products are lovely and exactly as stated on their online website. The ring is of high quality and the item arrived on time to me from another country. Really happy.

Item was quickly dispatched with good communication from Gemondo. Lovely piece of jewellery which was a birthday gift for our daughter, she is delighted with it so would recommend!

Great service and lovely product

These earrings are absolutely stunning! I have four pairs now of the hoop gem earrings in different stones and they are so lovely!

Customer service is excellent, a real pleasure to deal with this company

Where to start,

Last year i bought a ring to propose to my girlfriend, the ring was bought in may/june for a September proposal in London,

One week, literally just one week after she wore it, a stone fell out, contacted Gemondo who are USELESS in their communications, don’t bother trying to ring, they rarely answer the phone.

After getting a replacement eventually, partner was finally happy, 2 weeks ago the replacement ring lost a stone, now understand this is not due to rough care or handling, this is purely poor quality, which brings me into the THIRD ring, which after emailing and getting no response just magically turned up.

This ring was a complete joke, talk about poor quality control, the head was bent to one side, and the WORST bit, the ring had clearly been resized from another size and done so very badly, so again sent back for a refund, which i will admit i received promptly m, but again zero communication not even an apology

DO NOT USE THEM, it’s cheap trash quality jewellery. and it’s not just me, a friend also had the same issue with stones falling out

The earing broke after 10 days. Now the customer service is ignoring me.

Earrings were ridiculously tiny. Absolutely not related to their price. I have literally never been more disappointed by a buy

This product is tiny and magnified in the pic and not worth what it is sold for

The earrings are clearly much smaller and thinner than advertised - to the extend that it is misrepresentative. They are absolutely tiny and barely visible when worn. The photos appear to have been magnified and/ or photoshopped

I would give this company zero stars if I could please don’t use! I bought a lovely 9ct gold honeycomb ring last August which is lovely. The ring had spilt on a join which is sharp. I have been contacting this company for over a week and they have avoided all my emails and not answered one. I have sent pictures of the faulty ring. Shocking customer service! There is no other way of getting in touch as they don’t answer the telephone. I will be contacting my credit card company to see what I can do next. Please do not buy anything from here as you will not get a reply if you have any issues or problems.

**** I can confirm that I have submitted a dispute to my credit card company. I will update once I have a response****

*****I have sent all emails to the email address below and I still have had no response from you. Only response is through this review. I have raised a dispute with my credit card company and they have contacted you. Hopefully they will get a response as you won’t respond to my emails. May I suggest you check your inbox *****

Bàught my wife and anniversary present a 9 carat gold ring with an Opal stone in the centre
Lasted 2 days and the stone fell straight out contacted the store no help whatsoever absolute crooks

Bought earrings from Gemondo Thailand. Underwhelmed is an understatement. The earrings are spotty + one earring is missing a stone. Quality control, anyone? Hoping to return these ASAP and get my money back. Honestly speaking, scared to order anything else from these guys... Does Gemondo Thailand store get scraps from its UK parent's table?...

I’m an eCommerce Manager and wanted to share my experience from this company when it comes to your rights in case you find yourself in a similar situation.

This company sent an item that was undelivered. They were notified multiple times about the parcel being undelivered and given ample opportunity to rectify the problem. By either A. Sending a replacement product or B. Offering a refund.

Instead this company chose option C. Which was to ignore the majority of emails sent. Emails which asked for updates and made them aware of the undelivered product (worth £140)

After 30 days they then said they were willing to offer a 10% refund for the product which was undelivered. So £14 back after spending £140 for an item that’s was never received. They are now also ignoring all emails so I now have to do a charge back with my bank and start formal procedures.

So, if you find yourself in this position with this awful company here are your legal rights: If your item wasn't delivered to the location you agreed, it's the seller's legal responsibility to sort out the issue. You can ask them to redeliver your item. You can ask for a full refund if: a delivery date was essential and wasn't met. Taken from citizens information.

Don’t let them bully you out of your money or better yet shop somewhere else 👍

EDIT: Changing from one star to two star, as they eventually processed a refund after 30 days when I reminded them of their legal obligation to offer a refund when an item has not been delivered 30 days after the initial order. Still quite unhappy with my experience, but will raise by one star as at least I no longer feel swindled.

They are giving me the run-around regarding a refund for a lost item. There has been no update from the courier in four weeks. Not really Gemondo's fault that the courier didn't deliver, but they keep fobbing me off for a refund. After four weeks, I was offered a 10% refund today. What good is 10% back on an item I did not receive?! I feel like I am being forced to process a chargeback with my bank as Gemondo seems adamant about keeping my money for an undelivered item.

My new favourite! Beautiful rings, good quality, bespoke designs, large sizes and very fast delivery. Good value for money.

The bracelet is lovely bracelet, however when it arrived it had the wrong certificate of authentication, so I emailed and they said it would take 3 months to get the right one. Which I thought was an outrageous timeframe to give but I awaited an update. About a month later I got an email to say they’re sending me the right one, turned up incorrect again and now my emails haven’t been responded to for a week.

Pretty unimpressed there are other places to purchase from and I’d suggest if a certificate of authentication for your gemstone is important you go else where.