Karen was very friendly ,very helpful and she was very patient when I had issues (my error) in trying to login. She made sure to know that if I had any questions I could call and that someone would b... See more
Company replied
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Review summary
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How did this scenario happen? Why is it necessary to compliment people for doing EXACTLY what their job description describes as their job? I am the first one to compliment someone when they go abov... See more
Company replied
On my prior renewal, I was told that if I cancelled auto renewal, the price would go up on the next renewal, so I kept it on. Then when it renewed automatically this time at twice the rice I was not... See more
Company replied
I was able. To find some information but needed assistance to further my search. I called GenealogyBank, the representative was so attentive to my questions.Tried her best to help me out.Stayed on th... See more
Company replied
Company details
- #1 of 5 best companies in Genealogist
- #56 of 79 best companies in Association or Organization
- #7 of 9 best companies in License Bureau
Written by the company
GenealogyBank.com is one of the largest online newspaper archives for family history research with over 2 billion names from 1600s to present day. Search free.
Contact info
United States
- www.genealogybank.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Had a renewal charge that was a…
Had a renewal charge that was a surprise. I responded and the rep said there would be no problem getting that refunded. No pushback at all. Makes me more likely to consider joining in the future. Thank you.
July 8, 2026
Reply from GenealogyBank
We do try to make things easy for you! Thanks for the feedback.
Was somewhat easy got information that…
Was somewhat easy got information that was useful.the census was hard to read couldn’t move right or left.
Was nice to see
Information ty
July 3, 2026
Reply from GenealogyBank
Thank you for sharing your experience with GenealogyBank.com!
Appreciate the customer service and the…
Appreciate the customer service and the product Genealogy Bank
July 2, 2026
Reply from GenealogyBank
Thanks for your feedback! We appreciate you!
Identifying valuable information on family connections and where some were located.
It was fantastic to know about family events, family members visiting for a few days, in New jersey, visiting relatives in Boston and New York etc.
July 2, 2026
Reply from GenealogyBank
These are the stories that bring your family stories to life. We are so happy you found them here!
Reply from GenealogyBank
Thank you for sharing!
I thought that my trial of this site…
I thought that my trial of this site was cancelled. Supposedly it wasn't according to the agent that messaged me. It would be nice to get an reminder saying your trial ends on a certain date. Last year was a crazy year with the health of my mom and taking care of her. She was a bit more important than trying to remember things.
June 27, 2026
Reply from GenealogyBank
We do our best to accommodate our customers' refund requests, even when they go past the 30-day refund window. We see that your subscription was entered into on 7/4/2025 and it was used as recently as 6/9/2026. When you sign up, we display the charge that will take place in 7 days. We're sorry to hear that your mother was ill, and we would have gladly worked with you had you reached out sooner. You should have also received an email receipt at the time of the charge. We appreciate your kind rating, so if there is anything more we can discuss, please reach out to us again and ask for a supervisor.
Your staff are excellent
Your staff are excellent - they helped me get started again. I renewed my membership -- I had been ill and had not been able to get to genealogy. But am on the mend.
June 24, 2026
Reply from GenealogyBank
We're so happy to feel you're getting better and we're happy to have you back!
Understanding.
On my prior renewal, I was told that if I cancelled auto renewal, the price would go up on the next renewal, so I kept it on. Then when it renewed automatically this time at twice the rice I was not happy. I was graciously given anther year at the previous price and auto renewal was cancelled for me. I will, therefore, over the next year assess whether your service is worth the increase in cost and renew or not accordingly.
June 24, 2026
Reply from GenealogyBank
We love rewarding your loyalty, so contact us prior to renewal for a loyalty discount.
Reply from GenealogyBank
Thank you for sharing your experience.
What the renewal rate is from the…
What the renewal rate is from the start. It was vague.
June 21, 2026
Reply from GenealogyBank
We'd love to hear more about this, because our regular price is listed when you sign up. We definitely don't want it to be confusing.
Although I was canceling my…
Although I was canceling my subscription, your representative, Marilyn, was very understanding and helpful. I certainly would consider resubscribing when I again have the time and interest.
June 17, 2026
Reply from GenealogyBank
Marilyn is indeed one of our best. Thanks so much for sharing this!
Cancellation
Efficiency of service and customer care.
I will look to renew my subscription and account in teh future
June 18, 2026
Reply from GenealogyBank
Thanks for posting this! Please reach out to us for any current promotions when you're ready.
You have been great in all my doings
You have been great in all my doings; online, texting/email and on the phone. Very professional and got all the information I needed.
June 10, 2026
Reply from GenealogyBank
Thank you for your feedback!
Enjoyed working with genealogy bank
Enjoyed working with genealogy bank, just did not use enough to justify renewal due to shift in finances.
May 6, 2026
Unprompted review
Reply from GenealogyBank
We totally understand. If your needs change, please reach out to us.
Karen was very prompt and polite
Karen was very prompt and polite. She even thanked me for my request, stating that she enjoyed reading the article I requested about my great aunt. That made me feel good!
June 4, 2026
Reply from GenealogyBank
Karen is a gem! Thanks for sharing this!
Too tired to go into it.
June 5, 2026
Reply from GenealogyBank
Thank you for your 5 Star rating! It means the world to us.
Already answered
Already answered - Melanie really made the difference and I opted for the two-year subscription ...
June 4, 2026
Reply from GenealogyBank
Thank you for taking the time to leave us public feedback. It means the world to us!
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