GenePlanet Reviews 

1,436
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 258 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the speed of receiving their test results, often noting they arrive within days or weeks, sometimes even sooner than expected. People appreciate the overall user-friendly experience, describing the process as easy, smooth, and effortless, from taking the test to understanding the clear and detailed reports. Many also commend the professional service, finding the team kind, helpful, and organized, which contributes to a reassuring and stress-free journey. However, some customers noted issues with product results, finding them inconsistent, too general, or missing promised details. A few other people also experienced slow response times for inquiries or unhelpful customer service when facing delayed results or access difficulties.

What people talk about most

User experience

Users describe positive interactions with the user experience, often highlighting the quick, easy, and... See more

Response time

Reviewers highlight ambiguous aspects of response time, with many customers praising the fast delivery of... See more

Service

People report positive experiences with service, often highlighting its speed, reliability, and professional... See more

Product

Customers consistently note ambiguous experiences with product, with some praising the quick, reliable, and... See more

Staff

Reviewers mention positive feedback about staff, with many describing the entire team as kind, helpful, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I took the Nifty test and got the results on time. The results showed to be truthful. I am giving one star less because the company is not transparent enough about their privacy policy when it comes t... See more

Company replied

Rated 5 out of 5 stars

We’ve used Nifty for our firstborn as well and in both cases it’s worked beautifully. I am very thankful to be able to use this method to soothe my nerves, as I have a genetic deformation or anomaly... See more

Company replied

Rated 5 out of 5 stars

I was very surprised by what can be learned from DNA I received very good information regarding my health which I will of course take into account

Company replied

Rated 5 out of 5 stars

From blood drawing at the lab to detailed report within 2 weeks 🙏🏻 This report gave me and my family so much joy, piece and reassurance. To ensure enough cell-free fetal DNA, I recommend doing the t... See more

Company replied


Company details

  1. Fitness and Nutrition Service
  2. Health Consultant
  3. Home Health Care Service
  4. Medical Laboratory
  5. Wellness Program

About GenePlanet

Written by the company

We’re the leading EU provider of innovative genetic solutions. Using whole genome sequencing (WGS) enables us to offer the highest quality, free lifetime updates, and free new analyses.

HEALTHCARE: Have the power of prevention on your side. Our Medical tests analyse genetic variants relevant to the health of your entire family (NIPT test, cancer risk). Protect your health with NIPT by GenePlanet, VeniSafe, and Cancer Screen.

LIFESTYLE: Unlock your potential with one saliva sample. Our Home DNA tests focus on genetic predispositions for diet, vitamins, metabolism, sport, stress, and sleep. Reach for longevity with MyLifestyle, MyHealth, MyAncestry, or MyOral.

For a complete picture of your health and wellbeing, choose Premium DNA, the most comprehensive genetic guide, including all

 Meet our DNA tests 


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,436)

449 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Quick Results

October 13, 2025
GenePlanet logo

Reply from GenePlanet

Dear Tanja,

Thank you for your valuable feedback, and congratulations on the baby.
We are pleased to hear about your experience with our NIFTY test and service.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Great service, quick and precise results

Well-explained research, different options to choose from

October 7, 2025
GenePlanet logo

Reply from GenePlanet

Dear Eva,

Congratulations on your baby boy/girl, and thank you very much for your kind words and valuable feedback.
We are pleased to hear about your experience with our NIFTY test and service.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Test results

We got our results very fast.

October 9, 2025
GenePlanet logo

Reply from GenePlanet

Dear Olga,

Thank you for your valuable feedback, and congratulations on the baby.
We are pleased to hear about your experience with our NIFTY test and service.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Everything was 5/5

October 2, 2025
GenePlanet logo

Reply from GenePlanet

Dear Maša,

Thank you for your valuable feedback, and congratulations on the baby.
We are pleased to hear about your experience with our NIFTY test and the service.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars
GenePlanet logo

Reply from GenePlanet

Dear Laura,

Congratulations on your baby boy/girl, and thank you very much for your kind words and valuable feedback.
We are pleased to hear about your experience with our NIFTY test.
Stay healthy!

Kind regards,
GenePlanet team

Rated 2 out of 5 stars

I was expecting more information and in…

I was expecting more information and in my opinion they are quite opaque.

September 25, 2025
GenePlanet logo

Reply from GenePlanet

Dear Roman,

Thank you for your feedback.

We are sorry you didn’t find the results understandable.
Here is a link to our article where you can learn more about how the interpretations of your results work: https://hub.geneplanet.com/en/help/
what-do-i-learn-with-your-home-dna-test/

Every suggestion or feedback is valuable, so please reach out to
support.en@geneplanet.com with the details. We'll do our best to improve your experience.
Stay healthy!

Kind regards,
GenePlanet team

Rated 4 out of 5 stars

I hope that the test

I hope that the test, will help, to find some helpfull for me....great app

September 25, 2025
GenePlanet logo

Reply from GenePlanet

Dear Daniel,

Thank you very much for your valuable feedback.
We are very happy to hear about your experience with our DNA test.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Great

Fast and good informatiom

September 22, 2025
GenePlanet logo

Reply from GenePlanet

Dear Vesna,

Thank you for your valuable feedback and positive energy, and congratulations on the baby.
We are pleased to hear about your experience with our NIFTY test and the process.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

How to improve my health

September 19, 2025
GenePlanet logo

Reply from GenePlanet

Dear Jakob,

Thank you for your kind words and valuable feedback.
We are happy to hear about your experience and that our test is helping you make positive changes to your lifestyle.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Great !

👍🏼 all as described

October 1, 2024
GenePlanet logo

Reply from GenePlanet

Dear Daniela,

Thank you for your valuable feedback and congratulations on the baby.
We are pleased to hear about your experience with our NIFTY test and service.
Stay healthy!

Kind regards,
GenePlanet team

Rated 4 out of 5 stars

Privacy policy of the DNA

I took the Nifty test and got the results on time. The results showed to be truthful. I am giving one star less because the company is not transparent enough about their privacy policy when it comes to samples. I really hope they don't collect any sensitive genetic information about my baby in their databases. I am also not entirely sure how they got my email address even though I gave it exclusively to my local clinic.

September 26, 2024
GenePlanet logo

Reply from GenePlanet

Dear Zuzanna,

Thank you for your feedback and for placing your trust in us by choosing the Nifty test. We are pleased to hear that you received your results on time and that you are satisfied with the outcome.

We understand how important privacy is when it comes to handling personal and sensitive data. For this reason, we make every effort to provide our patients with clear and transparent information regarding all data processing procedures. Prior to performing the test, every patient receives a consent form and an information notice that specify in detail which data are processed, for what purpose, the retention period, and the individual’s rights.

To ensure even greater transparency, we have also prepared our Privacy Policy, which includes a clear table showing the types of personal data processed, the purpose of processing, and the respective retention periods. As outlined in the document, blood samples are stored exclusively for the purpose of quality assurance and verification of the testing process, with the retention period depending on the test result.

For more detailed information, we invite you to review our Privacy Policy and to revisit the consent form and information notice you received and signed prior to testing. Should you have any further questions, please do not hesitate to contact us at dpo@geneplanet.com.

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

A Comprehensive Tool for Personal Insight.

The results were delivered quickly, and are very specific for ethnicity. The App is well designed for assisting users in assessing personal habits effecting health, and provides great dietary tools.

September 19, 2025
GenePlanet logo

Reply from GenePlanet

Dear Susan,

Thank you for your valuable feedback and kind words.
It's wonderful to hear about your experience with our DNA test and that the recommendations are helping you make a positive change in your life.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Happy mum

From blood drawing at the lab to detailed report within 2 weeks 🙏🏻 This report gave me and my family so much joy, piece and reassurance. To ensure enough cell-free fetal DNA, I recommend doing the test between 11-14 week of pregnancy. And don't forget to drink enough water in the morning before the blood collection to ensure enough sample.

October 14, 2024
GenePlanet logo

Reply from GenePlanet

Dear Tamara,

Thank you for your valuable feedback and positive energy, and congratulations on the baby.
We are pleased to hear about your experience with our NIFTY test and service.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Precise test and results received…

Precise test and results received before given timeline.

October 1, 2024
GenePlanet logo

Reply from GenePlanet

Dear Melita,

Congratulations on your baby boy/girl, and thank you very much for your valuable feedback.
We are pleased to hear about your experience with our NIFTY test and the process.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Great

Great, fast and sure test. Simply from beginning to the end of the process. 😊
Been true process in two pregnancy.

October 1, 2024
GenePlanet logo

Reply from GenePlanet

Dear Gabrijela,

Thank you for your valuable feedback and positive energy, and congratulations on the babies.
We are pleased to hear about your experience with our NIFTY test and the process.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Easy and fast

Buying and doing the test was easy and fast, the results came within one week and everything was ok 😀
Did the test for both pregnancies.
Would def recommend it!

September 23, 2024
GenePlanet logo

Reply from GenePlanet

Dear Maja,

Thank you for your valuable feedback and positive energy, and congratulations on the babies.
We are pleased to hear about your experience with our NIFTY test and the process.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Great

Fast results

September 16, 2025
GenePlanet logo

Reply from GenePlanet

Dear Eva,

Thank you for your review and congratulations on the baby.
We are pleased to hear about your experience with our NIFTY test and service.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Excellent

I recommend Geneplanet to everyone who would like to discover more about themselves. Great service, great app, good guidance.

September 19, 2025
GenePlanet logo

Reply from GenePlanet

Dear Mihai,

Thank you for your valuable feedback and positive energy.
We are happy to hear about your experience with our DNA test and service.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Quality

Everything was as it was presented, made with quality.

September 23, 2024
GenePlanet logo

Reply from GenePlanet

Dear Deja,

Thank you for your valuable feedback and positive energy, and congratulations on the baby.
We are pleased to hear about your experience with our NIFTY test and service.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Fast results

October 21, 2024
GenePlanet logo

Reply from GenePlanet

Dear Nina,

Congratulations on your baby boy/girl, and thank you very much for your valuable feedback.
We are pleased to hear about your experience with our NIFTY test and the process.
Stay healthy!

Kind regards,
GenePlanet team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look