It’s very good

Chance of you winning is ZERO SO DONT BOTHER to waste your money

**Genting Casino – Satisfactory resolution and appreciation for Stuart Green**

I recently raised concerns with Genting Casino after £75 was retained following an incident that resulted in my suspension. The situation was frustrating, particularly given the additional travel expenses I incurred over several visits while attempting to resolve the matter.

I am pleased to acknowledge the assistance of Stuart Green, who communicated the final outcome and confirmed that my suspension had been lifted. He also confirmed that I have no current suspensions at any Genting club.

As part of the resolution, Genting offered £210 in redress towards my travel expenses across those visits, alongside a £25 drinks voucher. I appreciate this gesture and the decision to bring the matter to a conclusion.

While I was disappointed by the original circumstances, Stuart ultimately gave me the benefit of the doubt and dealt with my concerns in a way that allowed for a satisfactory outcome. His communication provided clarity, and I appreciate the effort taken to resolve the situation.

I believe it is important to recognise good customer service when it occurs, just as it is important to raise concerns when things go wrong. I am therefore pleased to share this positive feedback about Stuart's handling of the matter.

Thank you to Stuart Green for his assistance and for helping achieve a resolution I am satisfied with.

Loved the slower spinning I could get my bets on ok

Not played yet and not had my free spins for joining up

Very bad u offer no deposit bonuses to sign up and as soon as u sign up u have to deposit

Excellent and amazing

Great, I love it

Wow amazing good job

My experience with Genting Casino has been absolutely appalling. The lack of professionalism, accountability, and customer care is unacceptable.

I requested a withdrawal of £350 five days ago, and the website stated that it had been processed instantly. However, I still have not received my money. When I contacted their live chat after waiting for an hour, the agent could not even confirm which bank account the withdrawal had been sent to. Surely, a withdrawal should be traceable, and the funds should be returned to the appropriate verified payment method in accordance with the casino’s withdrawal procedures.

I have sent more than 15 emails to customer support and received no response whatsoever. The live chat service is equally disappointing. Customers are left waiting for an hour, their questions remain unanswered, and agents abruptly close the chat without resolving the issue.

This is not just about the money; it is about trust, transparency, and treating customers with basic respect. If a company claims that a withdrawal has been processed, it should be able to provide clear evidence of where the money went and when the customer can expect to receive it.

I can already imagine the standard response to this review:

“We are sorry for your frustrating experience. We understand your concerns. Please contact us via live chat or email so our Support Team can investigate.”

I have already done exactly that, repeatedly, with no meaningful response. Asking me to contact support again when more than 15 emails have gone unanswered is not a solution. It is simply sending me around in circles.

Genting Casino, I do not want another generic apology. I want a proper investigation, written confirmation of the destination of my £350 withdrawal, and a clear explanation of when my money will be received.

Based on my experience, I would strongly advise other players to think carefully before trusting this site with their money. If something goes wrong, getting a clear answer appears to be extremely difficult.

I would give this site zero stars if the option were available. Unfortunately, one star is the lowest I can give.

This has been a deeply disappointing experience, and Genting Casino needs to take responsibility and resolve this matter rather than hiding behind scripted customer service responses.

Easy navigation of the site.

Great site,plenty of games choose,fast deposit and withdrawal,and also gambling tools in case you need them,I personally have deposit limit on mine..

Just a serious no from me. Wow. Avoid. New customer. Deposited. Played. Lost. Play was appalling. No wins. No line wins. Moved across casino slots games. Lost. Lost. Lost. And lost. Deposited more. Lost. Play issues. Long spins. Technical issues consistently that boots you out od the platform. Login again. Play again. Mostly fishing frenzy lure them in. Wow. Abysmal. Literally 90% dead spins. Did I win. Yes. But.... So. Constant long spins. Booted out. Login again. Fresh start. Line wins are poor. So await feature. Long wait. This is the issue. Never ever does it hit 3 or 4 boats. It's mostly by the chest accumulation. I did only twice twice in 47 attempts get 3 in view. Super, but I hit all three boats. The maximum. I won £18 and £20. NEVER EVER GOT 4 fisherman. No mini, minor, major, mega. No level 2,3 or 4. Never got the octopus. Appalling. Closed account

Well when you get verified after checking all your documents it's a great casino app but you need to get verified and it's takes time

Very good casino! And friendly service!!

Easy depositing and easy to withdraw,also I like the games

Don't know what their problem is.My documents were cleared and played on this casino for a couple of years. I gave gambling on UK casinos a break because online casinos based abroad are fairer imo.I tried to play on Genting recently and i haven't been allowed and they require my docs again and i cant be bothered to go through that again because it usually melts your brain trying to get verified again in this country.

Am happy about that just not allways i received bonus